Customer Reviews for Elmcrest Properties Inc
(U-Haul Neighborhood Dealer)

417 reviews

4 Shamrock Rd   Erin, ON N0B1T0

(519) 833-0007

Office Hours

  • Mon-Sun: 8 am–5 pm
Special Operating Hours
  • 3/29/2024: Closed

Services at this Location:

Contact Us

(519) 833-0007

4 Shamrock Rd
Erin, ON N0B1T0

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–5 pm
Special Operating Hours
  • 3/29/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great guy working there, kudos to him!

Stephen Longfield 
Rating:
1.0

We rented a truck on march 16th 2024. We were told to leave the key in the locked box at the front of the store if we were to drop off after hours. We dropped the truck off at approximately 5:30 pm March 16th, 2024. We saw three boxes at the front of the store. 2 had locks on them and you could not put anything in them and the third had no lock and no secure way of leaving a key. After much thought we decided to lock the key in the cab as there was no secure area to leave the key. We called Monday March 18th, 2024 to discuss with the store and were treated with such disrespect and blame and an additional charge of 75.00 for what we felt was the best solution to ensure the truck was secure. I demanded not to be charged the additional fee. It was adjusted but the treatment we received from the staff at that location was appalling. I will never rent from them again. I have rented many trucks over the years for moving kids to university etc and have never experienced being asked to leave a key in a unlocked box. We are good customers and respect companies offering services in this community. I can fairly say that is not how we were treated. Uhaul should demand they have a secure location to leave keys.

BRENT Cooper 
Rating:
2.0

Customer did not leave a comment.

Amanda Winton 
Rating:
5.0

The lack of winter tires on a 26 ft truck was a bit nerve wracking in a snow storm… The employees at the rental location were great though and gave me enough tips and details about the truck and it’s driving style.

Josh Hoorpah 
Rating:
1.0

We put fuel in truck and was still change for fuel and truck was not sitting on level ground. I think all trucks should be fall to avoid this.

Jason Barbosa 
Rating:
5.0

Customer did not leave a comment.

Pamela Comeau 
Rating:
5.0

Nothing it was great service thank you

Gord Comeau 
Rating:
5.0

Customer did not leave a comment.

Helen Flynn 
Rating:
5.0

Customer did not leave a comment.

Adrian Cartwright 
Rating:
5.0

Customer did not leave a comment.

Rishi Srivastava 
Rating:
5.0

Very helpful and very considerate, easy to deal with

Melissa Romualdo 
Rating:
5.0

All good

chris morrison 
Rating:
5.0

Customer did not leave a comment.

Brian Banks 
Rating:
5.0

Customer did not leave a comment.

N'GOTA CLEMENT N'GOTA 
Rating:
5.0

Customer did not leave a comment.

Vitaly Saversky 
Rating:
5.0

Customer did not leave a comment.

doug pocock 
Rating:
5.0

The location and staff were great. However, the UHaul online booking was a disaster. Save yourself the inevitable disappointment and book directly with the pickup location, do NOT be fooled by the online "reservations". Despite an online resevation being made over a month in advance, and an automated text reminder telling me to pre-register (which I had already done), I got a voice mail 2 days before the pickup saying there was no 6 x 12" enclosed trailer available, but they had thoughtfully arranged a 5 x 8" flatbed. Very helpful for moving furniture... Ended up renting a cube van, and my expenses went from $29.95 to over $200 with gas.

Blake Griffiths 
Rating:
3.0

Trailer didn’t work. Surprised but it wasn’t wide enough. Rented it for nothing. Also called in to ask for it and the guy said they didn’t have a car dolly. Drove up and saw it sitting there

Tom Feeney 
Rating:
5.0

Customer did not leave a comment.

carl edgill 
Rating:
5.0

Customer did not leave a comment.

Sam Okkema 
Rating:
4.0

Customer did not leave a comment.

William Hickman 
Rating:
5.0

Customer did not leave a comment.

Carl Edghill 
Rating:
3.0

The vehicle was in poor condition. Front light broken and falling off. Rear light hanging by a wire. Various dents and scrapes. Not what I would expect from UHaul.

Bert Steenburgh 
Rating:
5.0

Customer did not leave a comment.

Terry Polk 
Rating:
5.0

KEEP STEADY DRIVES LICENSE ON RECORD

Paul Palmer 
Rating:
5.0

Customer did not leave a comment.

Deanna Smith 
Rating:
5.0

Good service .

Malkit Singh samra 
Rating:
5.0

Customer did not leave a comment.

Amanda Rayburn 
Rating:
5.0

Customer did not leave a comment.

Jessica Devitt 
Rating:
4.0

The truck and dolly worked out perfectly for our needs, but was not swept at all. Once we were in the daylight and ready to use the truck and load, we noticed that it was not clean. We made sure to clean it upon its return.

sandra hamilton el 
Rating:
5.0

Professional Stafff

Steve Blaney 
Rating:
5.0

Customer did not leave a comment.

ANTHONY PAGE 
Rating:
5.0

Customer did not leave a comment.

Mike Birch 
Rating:
5.0

Pickup and return was quick

sharon sydiaha 
Rating:
5.0

Customer did not leave a comment.

james MacNaughton 
Rating:
5.0

Customer did not leave a comment.

Blake Walker 
Rating:
5.0

Customer did not leave a comment.

Erin Gray 
Rating:
5.0

Rear truck bed was not clean, dirt and debris. Sweep prior to next rental. Front right tire quite low on air

Todd Hughes 
Rating:
5.0

All good.

Albert Steenburgh 
Rating:
5.0

Customer did not leave a comment.

James MacNaughton 
Rating:
5.0

Customer did not leave a comment.

Attas Ali 
Rating:
5.0

Make sure there are no leaks. When we picked up the unit it was raining and opening the drivers door the seat and dash were wet. Appears the windshield was not secure and rep noted on our agreement. We were hesitate to take unit far as wary it would shatter. Other than that this location is very accommodating

Margaret Grant 
Rating:
5.0

Customer did not leave a comment.

Vitaly Saversky 
Rating:
5.0

Customer service at this location was superb. Darcey is an exceptional representative for Uhaul

Margaret Grant 
Rating:
4.0

the staff at this location are polite and welcoming

Mary-Jayne Backer 
Rating:
5.0

Customer did not leave a comment.

Wes Haffenden 
Rating:
5.0

This is my 2nd time renting from that location. Darcy is great.

steven simone 
Rating:
5.0

Customer did not leave a comment.

Thomas Frankland 
Rating:
5.0

Customer did not leave a comment.

DERRICK FLANNIGAN 
Rating:
5.0

Super clean thanks

Tim Peters 
Rating:
5.0

Friendly , courteous service . All good .

WILLIAME LAGERQUIST 
Rating:
3.0

Charged twice for a trailer rental…. Put in complaint with uhaul waiting for a callback. Was a fast and friendly location but to double charge someone is not ok. I even ensured to sweep the trailer clean as I know there’s a cleaning fee otherwise. Not happy with the dishonest charge

Courtney Stanley 
Rating:
5.0

Very helpful and informative. I’ll be back.

Paul Menard 
Rating:
5.0

Customer did not leave a comment.

ERIC STRONG 
Rating:
5.0

For me the lady at the Elmcrest properties Inc in ERIN ONT AND the lady at the u haul customer service they're amazing and impress that the management will get more people like this two ladies

Emmanuel Adiefeh 
Rating:
5.0

Customer did not leave a comment.

Gwen McBride 
Rating:
5.0

Customer did not leave a comment.

Colleen Reilly 
Rating:
5.0

Great people here, such a nice experience.

ELEMER LAZI 
Rating:
5.0

Customer did not leave a comment.

David Cramer 
Rating:
5.0

Chris was very accommodating. I was able to change the size of the truck the morning of the pick up .

Tom Bulloch 
Rating:
5.0

Customer did not leave a comment.

Wayne Aitchison 
Rating:
4.0

Customer did not leave a comment.

Deborah Manduck 
Rating:
5.0

Nothing .I am very satisfied.

Paul Esau 
Rating:
3.0

Customer did not leave a comment.

Sean Snow 
Rating:
3.0

Not cancel my booking a day before my scheduled pickup that I had reserved over a month in advance. Also recommending that I go over an hour away to pickup the same equipment when I was able to find identical equipment within 15 minutes of where I originally booked. The Erin location was fine, this problem lies with U-haul itself.

Colin McLeod 
Rating:
5.0

I was double charged. Would like someone to call me. 416-669-3002

PETERJ GISBORN 
Rating:
1.0

Clerk could not park vehicle and trailer so I had to do it for him. Email on a charge, but zero communication on why.

Erik Mathisen 
Rating:
4.0

Customer did not leave a comment.

Eric vanalstine 
Rating:
5.0

Customer did not leave a comment.

james MacNaughton 
Rating:
5.0

Customer did not leave a comment.

Alan Robilliard 
Rating:
4.0

Customer did not leave a comment.

Michael Finlayson 
Rating:
4.0

Chris was very helpful and accommodating. Will definitely be renting from them again.

Penny McDougall 
Rating:
5.0

Overall easy experience

Paul Freier 
Rating:
5.0

Amazing quick professional knowledgeable staff. Insurance was $18 or $24 a day I was a little shocked at that. $600/month for trailer insurance is very high. But, at least I got peace of mind

adrrienne checkley 
Rating:
5.0

Customer did not leave a comment.

sharon sydiaha 
Rating:
2.0

Customer did not leave a comment.

James Elliott 
Rating:
4.0

Customer did not leave a comment.

beatrix pike 
Rating:
5.0

Customer did not leave a comment.

FATIMA PAULO 
Rating:
2.0

I arrived at 750 am for an 8 am pick up. The lady inside said she was told that there was only one rental book later that day.i would have to wait for the owner to return as he was the only one that could do uhaul rentals. She told us he would be about 20 minutes.we ran across road to pick up a coffee a d use restroom . Returned 10 minutes later went Inside . She says you just missed him he just left to take his kid to school. He will be back shortly but said that he has no rentals booked. So we waited again. When he did finally arrive back he was very rude and almost annoyed we were there. I said I have a rental booked. . He said he new of none I showed him the booking on the phone and he then found it. . He then told me that if I wasn't going to return it to the same location I couldn't have the rental. I said I had planned on returning it to his store again. I was also told that I had to have it back by 8 am rhe next morning as it was booked and I would be charged extra if I want on time . Finally. We get rental truck.26 foot only one I could find withing a 2 hr radius of home. Open truck find a part of a joint on the floorboard ...something spilled on floor mats..sticky brownish liquid all over the cup holder console... I put my drink into the cup holder and and looked at the other spills on the dash.i had already been there an hour and was late to meet my moving crew so I just left after taking photos. The owner was already gone on again before I had the truck started.. As I started to pull out my coffee fell on the floor as the drivers side of the holder was broken and the sping arm didn't hold my coffee..I was unaware of this as the stick stuff on the holder made the arm feel like it was spring loaded . I returned the truck st 1 am did the self checkout. And went to put keys in drop box. No box anywhere . Used the cost feature on uhaul explained no box and sent photos of building. Service rep said oh sorry you will have to.come back when the location is open. Not gonna happen . So I found a safe place to hide the keys and called the store and left a message on their machine with key location. .start to finish I had a 20 hr day. Getting home at 230 am . 930 am my phone rings. It's a girl at the uhaul location. Um wee having trouble finding the keys for the truck. So I said were they not in the drop box? She says we don't have one here. So I asked where I should haven't them and was told well most people come back when we're open .so I said we'll I left you a voice mail with the location of the keys. Oh well um we're having that fixed right now its not working. So I explained they were under the Rubbermaid tote right beside the entrance door . This was their salt bin. Oh ok Thanks. Um how was your rental.?I told her it was filthy .. she says oh .. well were really busy and must not checked it. Sorry.. Great uhaul experience at this location. NOT! I rent several trucks a year. This is by far the worst rental yet. Also the steering wheel had to be held abkut a ⅓ of a turn from center for the Truck to go down the road straight.muat have been to busy at the alignment shop to to set the wheel to center when that work was done too...

STEPHEN GEORGE 
Rating:
4.0

Customer did not leave a comment.

marc nedeau 
Rating:
3.0

Customer did not leave a comment.

Natasha Belford 
Rating:
5.0

Great customer service!!!!!! No changes needed at all!!!

Jason Gatt 
Rating:
5.0

Customer did not leave a comment.

Scott Martin 
Rating:
5.0

Fast,friendly service.

Chris Newmon 
Rating:
5.0

Great people and very satisfied.. recommend to everyone to use them.

tammie-lee ebellinger 
Rating:
5.0

Online confirmation of equipment availability would be nice.

James MacNaughton 
Rating:
5.0

No improvements Everything went smoothly

GLENDA GRIBBON 
Rating:
5.0

Customer did not leave a comment.

Tammy McGugan 
Rating:
5.0

Customer did not leave a comment.

HEATHERJUNE GORDON 
Rating:
5.0

very friendly and knowledgeable staff. Equipment functioned as expected. Total cost of the equipment was within budget. Will definitely use this location again.

Bill Morrison 
Rating:
5.0

Customer did not leave a comment.

lori haynes 
Rating:
5.0

Good service

LUIS GALVAO 
Rating:
3.0

Trailer was booked for Orangeville. Got call only 2 hours prior that it was not available. Needed sweeping out and covered with snow sand ice debris from road making for heavier tow. Had to go to Erin to pick up

Larry Zimmerman 
Rating:
5.0

Customer did not leave a comment.

Greg Moore 
Rating:
5.0

Customer did not leave a comment.

NORMAN WILSON 
Rating:
5.0

Customer did not leave a comment.

BRENDANMARK FANCETT 
Rating:
5.0

Customer did not leave a comment.

DEVON RATHIE 
Rating:
1.0

Customer did not leave a comment.

Paul Levesque 
Rating:
5.0

Customer did not leave a comment.

Robert Wilson 
Rating:
2.0

I ordered a big truck. When I arrived, I was told I couldn't have it and was given a small one (even though the big one was there). NO explanation was given, no matter how many times I asked. The kid behind the counter was great, but because I didn't get the big truck, I had to make 3 trips, and even then I couldn't finish my move! Not impressed!

KIM LOUZA 
No reviews have been submitted for this location.

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