Customer Reviews for Ellsworth Service Center
(Distribuidor de U-Haul del vecindario)

153 comentarios

954 Hwy 156   Ellsworth, KS 67439

(785) 472-3157

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb. - dom.: cerrado
Horario especial
  • 10/1/2021 - 10/16/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(785) 472-3157

954 Hwy 156
Ellsworth, KS 67439

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb. - dom.: cerrado
Horario especial
  • 10/1/2021 - 10/16/2021: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN S. 
Clasificación:
5.0

Most definitely a great pick up location, right off the highway, THE most friendly, competent & accomodating staff. Made a difficult situation seem easier.

Pam W. 
Clasificación:
4.0

El cliente no dejó un comentario.

ETHAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kate F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daron R. 
Clasificación:
5.0

Thank you sooo very much for helping a desperate gal in need!! The Ellsworth, KS location is a huge asset to the community!

Kasie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
5.0

Trailer had a broken/worn out receiver hitch --- when returning the empty trailer it pooped off the ball --- luckily no one was hurt & there seems to be no damage to my rig ...

jon H. 
Clasificación:
1.0

asked them (after working on the transmission) to wash their hands before handling my items and they did not. they did not honor my requests of how i wanted my things packed into the truck. damaged quite a few items and put us in another messed up truck. scary experience as a woman to say the least. would not rent with uhaul again.

Paige P. 
Clasificación:
5.0

Thank you for excellent service!

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry S. 
Clasificación:
3.0

Charge correct amount. Have better customer service skills from scheduling managers to customers!

Rondi D. 
Clasificación:
5.0

Excellent customer service, friendly staff, and a nice selection. Conviently located with easy highway access. A poor internet connection caused a delay in the contract verification, but unfortunately, that may not be negotiable in rural Kansas.

Josiah W. 
Clasificación:
2.0

Not charge credit card til after get uhaul back. I was charged 100$ when picked up,said I got refunded back the rest it never got posted to my card...so paided 100$ for in town, couple hours move?!

Lacey B. 
Clasificación:
5.0

I did an after hours return. It was fine.

Jillian M. 
Clasificación:
5.0

They were very friendly and very helpful.

Robert P. 
Clasificación:
4.0

Easy set up. Knew where to park uhaul and knew where to put the key.

Lacey B. 
Clasificación:
5.0

Can't think of anything. I will use U-Haul the next move I make and use the same dealer.

Craig F. 
Clasificación:
5.0

Ive got nothing

Casey T. 
Clasificación:
5.0

An ideal location to return equipment and good customer service.

Scott M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Randy R. 
Clasificación:
3.0

Back wasn't swept out when we picked it up and the online pictures didn't reflect/show the scratches in paint on both sides or that the fuel cap cable was broken. Dolly was a small one not an appliance dolly but we made it work.

Tammy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

billy B. 
Clasificación:
1.0

The place looked more like a junk yard than a uhaul location

Ryan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shelby F. 
Clasificación:
5.0

Friendly and prompt service.

Alton M. 
Clasificación:
3.0

Great attitude and personality, but had to wait for quite some time for them to open up office. The office is not staffed during business hours full time.

Kalen D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew B. 
Clasificación:
2.0

A place to park would be nice and prompt attention to our rental check in avoiding u haul calling us 3 days later wanting to know why we didn't return the trailer promptly.

Henry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daryl W. 
Clasificación:
1.0

No one there to take in the drop off trailer even though it was during posted hours! My wife had to call a local teacher friend of my son's to help her unhook the trailer! Very poor.

Stuart T. 
Clasificación:
2.0

I was given the run around when I first got the uhaul I was told on the phone the night before that it was gonna be in Salina Ks and then the next morning when I called the 800 number I was told it was in Ellsworth Kansas which was 45 miles away from my location I also ordered a dolly and was not provided with one even when I asked for it and still got charged for it. The last lady I talked to on the phone to the 800 was kind about giving me 40 extra miles since I was out of my way to get the uhaul. I feel like there needs to be better communication about what and where you are ordering. I was over charged and was told that since I was over charged that if I had went over in miles or didn't fill up with enough gas it would cover it well I got charged yet again and extra 20$ on top of that of being barely under on the gas. I probably won't be using uhaul again

Rebecca T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon G. 
Clasificación:
5.0

El cliente no dejó un comentario.

teresa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen C. 
Clasificación:
4.0

Quick and easy drop off.

Heather G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis M. 
Clasificación:
5.0

The couple the run this location are extremely knowledgeable, helpful and go out if their way on a multitude of levels to assist their customers. To them their customers are but just “buyers” they are human beings, meaning people whose lives are important in their own right. An individual feels as if they matter when they purchase from this couple.

Susan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tamara L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vicki H. 
Clasificación:
4.0

The service people are friendly and efficient. c The service people are friendly, efficient, and a joy to work with. However, there are no supplies.

Donnetta S. 
Clasificación:
3.0

the whole move was a mess

Donna D. 
Clasificación:
4.0

Car hauler was in excellent shape, performed well, easy to pull, with absolutly no problems. People were friendly and helpful. Very good experience overall.

GRANT MICHAEL W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ronny S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ronny S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter C. 
Clasificación:
1.0

When I reserve a 26 foot truck and this location has one but is reserving it for a "local", it doesn't make uhaul look very good

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARVIN R. 
Clasificación:
3.0

There was no one around. Suposedly during their business hours. The truck was clean, and filled with gas when I dropped it off. Put the keys in the drop box.

Edward H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LLOYD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

geri V. 
Clasificación:
4.0

El cliente no dejó un comentario.

GRANT W. 
Clasificación:
5.0

I blew a fuse prior to coming in apparently and they lookedand fixed it. Great helpful friendly staff.

Raven W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary R. 
Clasificación:
5.0

They went out of their way to please me.

jeff D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Chelsea M. 
Clasificación:
3.0

The location was closed when I dropped off the truck. had no contact with any personnel. Left keys and contract in drop box.

david C. 
Clasificación:
3.0

We reserved it for Hays, KS. Didn't get notified until 5pm day before that we had to drive 120 miles out of our way to get it. Their attitude is take or it leave, they do not care!!! Very poor customer service with reservations!!!!! I will probably do everything I can to AVOID using UHAUL again. Horrible customer service, Very over priced. Not a bit Happy with UHAUL!!

Lisa T. 
Clasificación:
5.0

Thanks for making my move go very Smoothly! Both the pick up location and drop off were very good at making it a very easy process.

steve H. 
Clasificación:
1.0

The truck had not been cleaned out. The people were quite indifferrnt

Don V. 
Clasificación:
5.0

The business had not received my reservation and no one was available to hook up trailer...

Angelina L. 
Clasificación:
2.0

people were friendly but the facility was not great and I got tired of the dog jumping on me.

Rosalind S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Olive G. 
Clasificación:
5.0

El cliente no dejó un comentario.

jody S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bill K. 
Clasificación:
5.0

The people at this location are very friendly and eager to help any way they can! Really injoyed visiting with them!

VERNA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

APRIL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

APRIL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

April B. 
Clasificación:
3.0

Thank you for all your help. I recomend.

TRENT S. 
Clasificación:
5.0

Nothing. The lady was very nice and informative . She was very satisfying to work with.

Kenneth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGARET B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen M. 
Clasificación:
4.0

We had to drive almost 90 miles to pick up the truck even though there are many closer locations.

JAMIE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler. L. 
Clasificación:
4.0

a great place and good service

LEONARD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LESTER P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy V. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICK S. 
Clasificación:
2.0

Ellsworth was satisfactory. Thank you

PHILLIP F. 
Clasificación:
1.0

Terrible experience. I scheduled a pickup at 9:00 AM in Ellsworth, KS. I arrived to a poorly kept towing business with junk everywhere. Nobody was there and their phone was disconnected, after waiting for an hour and speaking with another UHaul customer also waiting for a trailer I called UHaul's main office and got the correct truck and car transport number( trailer wasn't hooked up). Keys were in the ignition, the cab was full of food trash and the windshield covered in bird crap. I realize that this isn't uhauls fault. The UHaul rep I spoke with assured me that she would send someone out to the location for review.

THOMAS B. 
Clasificación:
3.0

The location was fine. It was confusing, however, to get a local rental truck here. My reservation kept getting changed to Salina, which is 35 miles away. I now understand the reason (no local vehicles kept on site--only those that end up here after a one-way trip). Still, this should be made clear from the beginning. In the end, the rental worked out fine, thanks to a very helpful manager at Ellsworth.

RUTH O. 
Clasificación:
4.0

Cleaning cab of all spilled liquids from the previous renter.

Brandi F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JON R. 
Clasificación:
4.0

Great customer service.

Kyle G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Melissa W. 
Clasificación:
2.0

Owner of the Service Center actually told me to go elsewhere if I didn't want to wait on his wife, the one who does the Uhaul part of the business, who left 5 minutes before my scheduled pickup and didn't return for 20 minutes. He knew full well there wasn't any other Uhauls within 40 miles or a Budget within the same distance. Very off-putting from a customer standpoint when the own tells me to do business elsewhere. His wife, the Uhaul person, was very friendly and helpful, once she actually arrived to help with the checkout process.

TYLER G. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lacey M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thaddeus P. 
No se han enviado comentarios para esta ubicación.

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