El cliente no dejó un comentario.Jasmine A.
Customer Reviews for Elite Storage
(U-Haul Neighborhood Dealer)
Lafayette, CO 80026
(Next to Lafayette Lumber Company on S Boulder Rd and 120th St)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 4 p. m.
- Sáb.: 9 a. m. - 12 p. m.
- Dom.: cerrado
- 11/24/2022 - 11/26/2022: cerrado
- 12/23/2022 - 12/25/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I was charged for two gallons of gas, even though I returned it on F and only drove eight miles in total. I do not believe the truck only gets four miles per gallon, so this felt like a scam and ruined what was otherwise a good experience.James D.
Not much. I needed a truck on a moments notice & 1 was available. The location was only a few blocks from where I had turned in my own truck for work. Thank You U-HaulPhillip B.
I did not appreciate the hidden and unexpected charges. My initial estimate was $260 and actual bill came out to $360. I was particularly upset about the unwarranted $25 cleaning charge which was never discussed or openly disclosed and excessive. When I called the branch to discuss they ignored me. I won't rent from this facility again, they seem friendly but will take every dime they can. This is not my definition of good customer service.Daniel L.
Great folks running the storage facility + they have U-Haul trucks for rent as well. Which I used. Made everything very easy...When I moved stuff in, I realized I needed another unit. They were very accommodating. I got the 2nd unit right next door...very handy. I highly recommend Elite Storage.PHILLIP B. | Overall Experience
A fantastic experience. Sondra and Martin are amazing, helpful and always willing to go out of the way to ensure you have all that you need.David S. | Overall Experience
El cliente no dejó un comentario.Joe V.
Requested a dolly when making the 10' truck reservation a few weeks ahead of time. Upon arrival to pick up the truck that Sunday morning â€¦ no dolly inside; no one around; and the office was closed. We were moving into an apartment on the 4th floorâ€¦no dolly. The mobile checkin process was way too tedious. Picture of license front & back were submitted along with signing waivers and everything requested days ahead of pick-up date but had to be done again. Please review the details of the rental agreement and include the requested equipment or let your customers know if equipment is unavailable. That added a lot of time to our truck rental! Not happy.Jerry J.
Nothing, these people are very friendly and welcoming.michael C.
El cliente no dejó un comentario.David S.
I'm not sure if there's a way to! I felt supported on a human level, and just happened to be in a u-haul pickup spot/storage rental. Open and honest communication, even mentioned we could keep the uHaul for longer if needed, which we ended up needing b/c we were dog-tired by the end of the day. The kindest folks and an unbelievable amazing moment that aided and grounded me as i helped my brother move that day. THank you thank you again! from - Sarah Paz <3sarah H.
friendly and helpful staffMichael M.
One of the best experiences in a storage faculty I have ever had. Fantastic customer service and very smooth check in and move out process. Highly recommend!David S. | Overall Experience
They were so nice and helpful at Elite Storage. I will definitely rent there again! ¡Gracias!Cynthia F.
El cliente no dejó un comentario.Brad B.
There was a man and a woman checking people in. You saw the man first then the woman. The woman was very friendly and helpful. The man was a complete asshole. Short and abrupt, extremely rude. If I didn't absolutely need the truck I would have walked out and contacted Ryder or some other company. Horrible. I will never go there again.Lewis H.
The service at this location was fine. However, this was not the location we chose due to location. Our reservation (at Nick's Auto in Boulder-right down the street from our move-out location) was moved to this location and we had no choice but to use it. It was very difficult to find using GPS from Denver and cost us a lot of extra time and energy on a very busy moving day.Michael Z.
There were rat droppings all over our items. They fell out of every piece of furniture we unwrapped. It was a health hazard and incredibly disgusting.Mariko M. | Overall Experience
the only "issue" I would say about this storage service was that my storage unit and the door were very far away from each other making it a lot of extra work. I would much prefer a storage unit that you can drive to and unload AT the unit itself. Otherwise, great service!linda s. | Overall Experience
El cliente no dejó un comentario.Ben G.
Great customer service.RJ G.
El cliente no dejó un comentario.Mike K.
Outstanding customer service!! Very helpful and friendly!!Diana H.
El cliente no dejó un comentario.Molly W.
Best rental experience ever ! Great people and even better service!JR S.
El cliente no dejó un comentario.Valerie Y.
Awesome Customer Service every time!! Alway a great experienceJR S.
Fantastic location and people running it!!!Suzanne W.
N/CVictoria R. | Overall Experience
The staff was very friendly and got me on the road rapidly and easily.Chris K.
El cliente no dejó un comentario.David B.
Great service pick-up at Elite in Lafayette, CO! The only issue on each end is the pick-up and drop-off locations changed from what we were originally told, but thankfully not much of a difference in distance.Christine M.
El cliente no dejó un comentario.Emily J.
Nothing it was a great experience. Awesomely friendly folks that made sure to help us get what we needed. ¡Gracias!Kristen C.
El cliente no dejó un comentario.Eric L.
El cliente no dejó un comentario.Justin N.
The windshield of the truck was covered with bugs. When I reserved the truck I reserved an appliance dolly as well. They forgot to put it in the truck.gregory H.
El cliente no dejó un comentario.Paul P.
El cliente no dejó un comentario.Ellie P.
The service at this location was top-notch! Friendly, helpful, thorough, and extremely easy to work with. Uhaul 24/7 pick-up however was very difficult and the 1-800 number customer care was horrible! They were not helpful at all and in fact left us on hold 3 different times and after 1 hour we gave up. The 24/7 system using your phone was inefficient and painful! We did not get our truck when we wanted and had to go back the next morning to get the truck over the counter with the extremely nice and very knowledgeable and helpful owners at Elite Storage (Uhaul center).Steven R.
El cliente no dejó un comentario.Kyle R.
El cliente no dejó un comentario.James R.
No improvement is needed. All was good.Ron S.
We had an excellent experience with this storage facility. It is kept immaculately clean, well-lit, a number of carts available to move things easily in and out. A very secure facility.Pauline M. | Overall Experience
El cliente no dejó un comentario.Kristen F.
Super friendly and efficientMarykaren R.
El cliente no dejó un comentario.Armando O.
El cliente no dejó un comentario.DAN A.
El cliente no dejó un comentario.ARNOLD R.
The staff are outstandingJames O. | Overall Experience
Very friendly and helpful!KYLE M.
Nothing. Each of the persons who helped with the rental and check in were great and very helpful.John S.
El cliente no dejó un comentario.MIKE S. | Overall Experience
El cliente no dejó un comentario.Daniel P.
El cliente no dejó un comentario.Susan S.
El cliente no dejó un comentario.BARRY H. | Overall Experience
Prices are extremely highTamara M. | Overall Experience
Great staff — friendly and helpfulSimon M. | Overall Experience
El cliente no dejó un comentario.Alexander S.
El cliente no dejó un comentario.RYAN M.
Used their facilities for several years! Exceptional service!Judy K. | Overall Experience
El cliente no dejó un comentario.Kristine P.
We have used Elite Storage for years. We have been very satisfied with the quality and cleanliness of the facility. The location is very convenient and accessible. The staff is always very friendly and helpful. We highly recommend it wholeheartedly.CHARLES B. | Overall Experience
El cliente no dejó un comentario.Joseph C.
El cliente no dejó un comentario.Bart C.
This was the cleanest and best maintained U-Haul truck I have ever rented.PETER P.
Excellent job by the team at Elite Storage!!Gary S.
There was no email or guidance to check in beforehand. Most people do not carry their passport or lease agreement on them so it was very frustrating having to phone a friend to have them verify my identify. It put me behind about 35 minutes.Abigail K.
El cliente no dejó un comentario.Jesse R. | Overall Experience
El cliente no dejó un comentario.JESSICA P.
El cliente no dejó un comentario.PAUL M.
A horrible, horrible and very scary experience. Unfortunately, I would NOT recommend this facility. There are other climate controlled facilities in the area, with professional on-site managers, PLEASE check those out.ANNA B. | Overall Experience
Super friendly, professional, courteous, responsive. Stored household for 2+ years and never any trouble. Everything was clean. Convenient site location and accessibility. Thanks for your help.Allison K. | Overall Experience
El cliente no dejó un comentario.Howard B.
El cliente no dejó un comentario.Yohannes T.
El cliente no dejó un comentario.Eric G.
The employee's behavior at this location was atrocious. When I arrived, I had trouble finalizing the rental on the app. The employee came outside wearing a mask. I told him I was having trouble and he asked me my last name. He said if I had a mask I could come inside. I said I didn't have a mask so he said I'd have to wait outside and I said that was fine. He went back inside and locked the door. I waited at least 15 minutes and he never came back. I couldn't get inside because he locked the door so I banged repeatedly on the front door. He never appeared so I had to try the app again. After at least 30 minutes, I was finally able to get the van key out of the lockbox. The employee never re-appeared. Do not rent a U Haul from this location where customers are ignored and disrespected.Lori K.
Niice and clean. Helpful staff and good lighting. Easy access in and out. Plenty of carts to help with moving.Sherry B. | Overall Experience
Super helpful and took the time to explain some Uhaul tips that no one has ever explained before. Ex: fueling fill up tip and mobile pick up/drop off.SHERRY LYNN B.
The most accommodating, helpful people EVER. So lovely, so service oriented, it was refreshing.tracey L.
El cliente no dejó un comentario.ALAN P.
I can't think of anything that you should/ need to improve on! The customer service was stellar! Jennie and Marvin were extremely pleasant to work with and were patient with all of my questions.Thank you for a wonderful experienceJAMES B.
El cliente no dejó un comentario.ROBERT A. | Overall Experience
Great owners. Great facility.Pepper J. | Overall Experience
No improvements needed. They did a great job.ALAN F.
The staff at Elite Storage are very patient and kind. I had a great experience in large thanks to them.BRIAN K.
El cliente no dejó un comentario.Leticia M.
El cliente no dejó un comentario.Stephen Z.
The only down side was the van was dirty from pervious use. Otherwise everything was great.Ismael G.
El cliente no dejó un comentario.Robert H.
The managers of this storage facility were very friendly and helpful. I never had an issue with anything during our "stay" there. They are great people to work with and because of them I would highly recommend this facility.,Judi B. | Overall Experience
Great service, quick and easy pickup/check-in and drop-off.Rebecca W.
Great job! See you again soon!!!PAUL W.
Super nice and helpful at last second!Derek B.
The 24 hr share needs a better bar scanner. Pick up or drop off with the share app is horrible.Tamara M.
Truck was in poor shape, location would not allow for a paper report to be filed on the outgoing condition, and was not available to check the truck back in.Barry F.
The units at Elite Storage are not only clean and temperature contolled, but they are also easy to access. The provided carts make moving heavy objects a breeze.SUSAN R. | Overall Experience
Elite Storage is fantastic! Friendly and helpful, great location too.Trevor H.
El cliente no dejó un comentario.Katelyn B.
El cliente no dejó un comentario.Tiana D. | Overall Experience
Very well organized and accessible. My stuff was in great shape 2 years later when I came back to pick it up.Matthew V. | Overall Experience
No cell service at location so makes it difficult to check-in, scan driver's license at check-in and impossible to drop off after hours using the app. They said they wouldn't have charged me the $20 'convenience fee' but i didn't want to take a chance so I had to come back the next day to check the truck back in. Nice people but bad location if the cell service is so bad.Anne J.
El cliente no dejó un comentario.KERRY L. | Overall Experience
El cliente no dejó un comentario.Jerrel C.
El cliente no dejó un comentario.JEFF N. | Overall Experience
Customer service was excellent. Great place to do business when you need a rental truck.Charles K.
El cliente no dejó un comentario.Robert J.
Continue providing the same service!Pascual A.
El cliente no dejó un comentario.Mary K. | Overall Experience
Staff is very nice,Professional and knowledgeable and efficient! I think them for this! SonyaSONYA K. | Overall Experience
El cliente no dejó un comentario.Autumn L. | Overall Experience
El cliente no dejó un comentario.Autumn L.
friendly, thorough, following good Covid guidelinesWilliam G.
El cliente no dejó un comentario.Grant M.
El cliente no dejó un comentario.Melanie S.
On the 27 the of September I wanted a 26 foot truck but since it was a Sunday the only place I could get one was in Erie at the CubeSmart the truck had a problem with the brakes and I was not going to drive it. No other trucks were available so I ended up with a 15 footer that did not work for me but nothing else to do. I was offered no price break or anything and had to take it. Then I had to order another truck to finish my move later and had to get another crew. I got a 10 footer from Storage West. Excellent and now Elite, these two have restored my faith in U-haul.Michael L.
El cliente no dejó un comentario.Harold C.
El cliente no dejó un comentario.AMY D.
They were very nice and accommodating! Definitely will rent from Elite again.CYNTHIA F.
The booking process was a mess, I could only book an 8:30 pickup, yet the location had to change that because I couldn't book for 24 hours though the website allowed me to. I got to the location at 8:30 and the app told me I had to come back at 9:00 am to check in with the location. Thus I wasted hours trying to adjust for your bad systematic scheduling.Kyle G.
Website crashed several times both checking in and dropping off. Crashed when pictures were taken and forced the process to completely restart.bruce J.
El cliente no dejó un comentario.DENISE C.
Elite Storage was great. Really nice and went the extra mile for me. The U-Haul online interface was terrible. It kicked me out of the system at least fifteen times and I had to keep logging back in. It usually kicked me out right after a failed photo to upload. Please fix this U-Haul!John S.
El cliente no dejó un comentario.PAUL M.
El cliente no dejó un comentario.Christine P.
Pickup location was changed last minute to a farther area, forcing us to pay more in mileage fees as well as gas. Truckshare pick-up process could be improved, as it can be hard to navigate. Found it annoying that there was a mileage fee on top of having to get gas for the truck. Not the worst experience, but will not be renting from uhaul again.Hanna H.
I can go in to a grocery store but have to go online to seal the deal. Which gor the second time in a row has cost me a lot of time..........today the mgr actually handed me the keys because on her end it was a done deal, while on mine it never gave me the box# or code. So frustrating and disappointing Thank you to the couple who run the facility. Because of her, I will call backSheryl M.
Sandra was awesome!!!Jeremy G.
The owners of Elite Storage are very friendly and very helpful I would recommend this facility to everyoneJAMES H. | Overall Experience
We occupied several units for many years. The staff were very friendly and helpful over the years. Thank you so much.BOB JOHNSON C. | Overall Experience
The only set back is the location is not accessible to the bus, other than that it has been good experience.MARY M. | Overall Experience
Needed to store my belongings in between moves. Couldn't have found a better place and couple to support us in this endeavor. ¡Gracias!BRET F. | Overall Experience
This is the second time I've rented from them. Easy, secure and friendly!ELIZABETH SUSAN B. | Overall Experience
Worked perfectly for our needs.GEORGE R CAMPBELL BY J. | Overall Experience
Great place for your storage. Owners were outstanding. Would highly recommend to anyone that wants safe, secure, and a clean facility at very fair rates.ALLEN S. | Overall Experience
Everything was perfect! Only needed a month to store my things between leases, and Elite Storage hooked me up! Great prices, great service!MASON J. | Overall Experience
I've moved all over the country and had many storage experiences over the years and this place is amazing! So well run, expert friendly staff - thanks guys!HELEN M. | Overall Experience
Everything was great. I wish the price could have been a bit lower.JORUN J. | Overall Experience
Nice feel and location.CRAIG C. | Overall Experience
Really great resource for college students looking to house their things over the summer! cheaper than Boulder and much nicer.EMILY C. | Overall Experience
I would recommend elite storage to anyone! The facility is very nice and clean, and is easy to access at any time! The staff was extremely kind and helpful.OLIVIA F. | Overall Experience
Great facility and staffDAVID J. | Overall Experience
Excellent Service, exceptionally clean and owners are very welcoming and helpful. I would absolutely recommend Elite Storage to others, and use them again in the future.LAUREN M. | Overall Experience
I would recommend to a friendSTEVEN E. | Overall Experience
The couple that run the place are awesome. They treat you family.Very accommodating and professional. We highly recommend this storage facility.Safe and secure.Richard J. | Overall Experience
Thank you for your service! Unfortunately, I had a last minite change in plans and won`t be needing the storage room after all.Erin D. | First Impressions
Secure, clean location. Staff very helpful.BRIAN H. | First Impressions
Very happy with the unit and the facility.JOE M. | First Impressions
We always go to this location and send other people there because the place is so clean and well maintained. Besides the couple that manage it are very friendly and helpful.Privacy R. | First Impressions
Very clean facility. Very nice front desk people.Privacy R. | First Impressions
Excellent facility, the very kind and helpful manager allowed me to move-in before opening and explained the facility very well. It is safe, secure, and clean.Privacy R. | First Impressions
I was pleased with the helpfulness, cleanliness and feeling of safety at this facilityPrivacy R. | First Impressions
Friendly and helpful staff at a modern well maintained facility.Privacy R. | First Impressions
The people were very helpful, but no one told me that in order to get my refund I had to fill out a survey - which is annoying.Privacy R. | First Impressions
Never made it since the trailer broke down several times.Privacy R. | First Impressions
Great Service - Thanks!Privacy R. | First Impressions
Wonderful friendly people, clean accessible facilityPrivacy R. | First Impressions
We were unable to use this storage unit due to various circumstances but appreciated the attendants help with confirming then cancelling the reservation.Privacy R. | First Impressions
Lon was very friendly and professional. He took a personal interest in meeting my requirements. I`m very pleased with this facility.Privacy R. | First Impressions
Cannot say enough good about the service and the facility. We are already family!!Privacy R. | First Impressions
Facilities managers/owners are very kind, accommodating and knowledgeable. Facilities are pristine and modern. Security system seems thorough.Privacy R. | First Impressions
I was very impressed by the cleanliness of the facility. The owners are really friendly and helpful. Will recommend to anyone looking for storage!KYLE M. | First Impressions
The couple that manages this facility are lovely and the facility itself is extremely well maintained. I would recommend it to anyone who asked.Privacy R. | First Impressions
Staff is helpful and friendly, prices fair, storage clean, quiet, comfortable. Looked at moving to a closer facility, but this one is by far the best. Worth the 30 min drive. ¡Gracias!Privacy R. | First Impressions
Even though I called and had spoken about my desire to use 30day free storage from U-Haul, when I arrived the said the did not honor that promotion and no one in the area did.Privacy R. | First Impressions
This facility is very clean and climate controlled! Friendly customer service and moving carts and equipment available.Privacy R. | First Impressions
They were awesome. Everything was ready and paper work was a snap. I highly recommend them. The storage facility is immaculate and easy to get into and out of.Privacy R. | First Impressions
Owners friendly. 14` truck for day, good condition, clean storage. Easy to up-size unit w/o hassle *before* unloaded. Free hand-carts from loading dock into storage area helpful.Privacy R. | First Impressions
I`m very impressed with the facility. It`s clean, accessible, and the staff was welcoming, friendly, and helpful. Los recomiendo, son excelentes.Privacy R. | First Impressions
Very nice and friendly staff. Property was clean and welcoming.Privacy R. | First Impressions
The front-desk help was very kind during my decision on finding a unit. They coached me each step of the way and the unit I got is perfect for what I moved. ¡Gracias!Privacy R. | First Impressions
Very clean, accessible facility. Great management, very nice people.Privacy R. | First Impressions
Great customer service. Would use facility and would recommend to everyone.Privacy R. | First Impressions
Elite Storage is an outstanding place, you know everything is safe and secure. We have no worries about our belongs being there.Privacy R. | First Impressions
Very nice facility. Glad its temp controlled.Privacy R. | First Impressions
No complaints. The staff was very nice and I was done with the paperwork and moving in within 20 minutes of arriving. The facility was clean and the unit was perfect for my needs.Privacy R. | First Impressions
Extremely helpful, courteous customer service, not only on the day of the move, but in the days preceding the move.Privacy R. | First Impressions
Julie and Don were terrific in helping get us setup. Also very helpful organizing trucks for delivery. Facility is excellent itself as we wanted climate controlled storage.Privacy R. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Venedemos cientos de productos para que las mudanzas sean más simples!