Comentarios del cliente para Elite Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Elite Storage

Grado total:

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Michael B. en

Grado:

Awesome and easy!!

Michael B. en

Grado:

Great mobile service. Maybe mention that the alternate contact WILL be phoned during approval process. Many people DO NOT answer random phone numbers these days. It can slow down the process if they don’t answer. Other than that great convenient service.

Bill L. en

Grado:

None

Natalie G. en

Grado:

The customer service at the Elite Storage was very poor. I called a few times confused about drop off and I was not guided to figure out what was best to do for my drop off. The person did not care to be thoughtful or helpful. The person/ man was rude in person during drop off

Krishnamurthy S. en

Grado:

Nothing to improve! Keep your personal touch in all transactions and it will keep us coming back to you.

Erin W. en

Grado:

El cliente no dejó un comentario.

Tom S. en

Grado:

Elite Storage is amazing! Great people who care about what they are doing and the product they are delivering. Only place to go in the north Metro area

Travis J. en

Grado:

The fuel gauge out did not match the rental agreement. Damage on the vehicle was not marked with quick claim settlements, insurance was added onsite after I declined it during the online reservation.

Rick W. en

Grado:

I thought they were nice/understanding about me having phone issues with the after hours drop-off. She had explained to me at pick-up that it might happen and no worries, but I had forgotten on Sunday.

Kristin S. en

Grado:

El cliente no dejó un comentario.

Michael H. en

Grado:

The Safe Move options seem very much like extortion to me. The way that it was explained at the time that I picked the up the truck was that if I did not opt for the Safe Move coverage, any damage to the truck would be charged directly to my credit card even though my auto insurance covers this. It was a very strident message which left me little choice. Also, the fuel refill guide was way off. I put the same amount of fuel indicated on the paperwork and ended up filling the tank when I received the truck with approximately 5/8 of a tank. Poor estimation.

Kevin H. en

Grado:

El cliente no dejó un comentario.

Jessica C. en

Grado:

The staff here were very understanding when we had to extend a short term rental to multiple days an pricing is great . Will not hesitate to call them again hoping that's not for a very very long time .

Wanda S. en

Grado:

Great service! Thank you!

Russell B. en

Grado:

El cliente no dejó un comentario.

Patrick T. en

Grado:

El cliente no dejó un comentario.

eric D. en

Grado:

Great experience, fast service with a smile. They even have after hour check out on your own. Will use again.

ROBERTA M. en

Grado:

They were nice and very helpful! I've always had a good experience with the service there!!

Barbara B. en

Grado:

Amazing customer service, will be recommending this location to everyone!

JAY S. en

Grado:

El cliente no dejó un comentario.

Eric L. en

Grado:

The mobile experience is slow and clunky.

Christopher J. en

Grado:

El cliente no dejó un comentario.

KELLY O. en

Grado:

El cliente no dejó un comentario.

Erika S. en

Grado:

The couple that works at this facility was absolutely wonderful! The van I rented was in pristine condition and they were a joy to work with during a very busy time!

Michael F. en

Grado:

Very professional and polite. Explained everything thoroughly. Completed the transaction by asking if I had any questions and then yanked me for choosing U Haul.

Beth H. en

Grado:

The people who worked there were not very friendly. I asked questions and they acted like the questions were stupid. The man especially did not seem like he wanted me there.

CARA H. en

Grado:

They provide pleasant, personal service at this location. It is my preferred location to rent equipment from in this part of the Denver/Boulder metro area.

Michael B. en

Grado:

The vehicle and the service was great. However, I learned after the fact that UHaul advertises 59 cents per mile for weekdays when they jack up the price to 69 cents per mile for Saturdays. I didn't discover this until after I received my invoice. The representative could not explain why UHaul seems to think that a mile on Saturday costs more than one on weekdays and this bait and switch advertising sucks! Hey UHaul, this is bad business and I'll be letting folks on Yelp and other social media posts know about this soon! Hope you enjoyed the extra $5 bucks!

Matthew S. en

Grado:

I rented a uhaul from elite storage and there were multiple issues! Never again! First, the woman told us we could not return the truck on a Sunday and would need to keep it until Monday. She told us the insurance was $14 flat fee overall and it was actually $14/day so we were charged an additional day of insurance and truck fee. I found out afterward (from uhaul customer service) that she could have given us information on a uhaul drop site so that we didn’t have to keep the truck an additional day. Second, she claimed we went 139 miles! There’s no possible way we went 139 miles. I read on this thread that this has also happened to another customer at this location with over charging on miles. Third, the woman told us the MAX amount we would be charged was $105.00. We confirmed this with her 3 times! We returned the truck with way more fuel than it had previously just as a good deed - to later be charged $233 for a uhaul! Side note, this was an in town move! The woman at uhaul customer service- Shelly- was absolutely wonderful. She listened and helped me file an objection to this madness. I will never rent a uhaul from elite storage ever again! The woman was also very rude when i called to inquire and quickly hurried me off of the phone and told me she can’t do anything to help me.

James L. en

Grado:

This location was good for us and the online reservation made it easy,

Audra Y. en

Grado:

The owners were very nice and I will use them again if I need a uhaul.

JAMES H. en

Grado:

The owners of Elite Storage are very friendly and very helpful I would recommend this facility to everyone

Richard K. en

Grado:

The folks at Elite Storage were great. They had the truck ready to go for me. Great experience.

BOB JOHNSON C. en

Grado:

We occupied several units for many years. The staff were very friendly and helpful over the years. Thank you so much.

Cordelia P. en

Grado:

Super friendly staff and very clean location and equipment. I will choose to rent here again!

MARY M. en

Grado:

The only set back is the location is not accessible to the bus, other than that it has been good experience.

RON S. en

Grado:

A great place to do business with

BRET F. en

Grado:

Needed to store my belongings in between moves. Couldn't have found a better place and couple to support us in this endeavor. Thank you!

ELIZABETH SUSAN B. en

Grado:

This is the second time I've rented from them. Easy, secure and friendly!

GEORGE R CAMPBELL BY J. en

Grado:

Worked perfectly for our needs.

Sherry C. en

Grado:

El cliente no dejó un comentario.

Adam H. en

Grado:

The U-Haul truck was perfect; it was well maintained and helped to get the move done efficiently. Exactly what I needed. However, the staff of Elite Storage was extremely unhelpful, rude, and lethargic. It is very likely that I will utilize the services that U-Haul has to offer again, but NEVER again from Elite Storage in Lafayette, CO.

Sarah K. en

Grado:

Why are we charged a cleaning fee? The truck was left in the same condition as when we picked it up. Will not rent from this location again, and likely not rent from Uhaul at all again.

ALLEN S. en

Grado:

Great place for your storage. Owners were outstanding. Would highly recommend to anyone that wants safe, secure, and a clean facility at very fair rates.

Stanley H. en

Grado:

El cliente no dejó un comentario.

Isabel V. en

Grado:

I have been renting with U-haul to move my company equipment for years and have never had such a terrible experience. They charged us 100 miles more than we put on the van. I have calculated over and over again the exact route we drove to Denver and back to Lafayette, and they have completely tried to screw us over telling us that we put 160 miles on the van which my husband and I know we didn't. In addition to that, when we picked up the truck, they told us to please return it with a full tank, because that' what it was supposed to be at. And we filled up the tank EVEN THOUGH the tank wasn't full when we picked it up. But it was almost full so we didn't want to bother to say anything. Now I see how poorly they pay attention at Elite storage or possibly just trying to make some extra dollars when they can. I would not recommend anyone going to Elite storage and will make sure to leave a review online if possible in order to help others avoid this experience.

JAMES A. en

Grado:

I didn't make the truck dirty but was charged a cleaning fee. I returned the truck exactly as I found it.

Beth G. en

Grado:

This was my first contact with this UHaul site. My experience was great I would definitely recommend going to this site to others. Thank you!

MASON J. en

Grado:

Everything was perfect! Only needed a month to store my things between leases, and Elite Storage hooked me up! Great prices, great service!

KEVIN B. en

Grado:

El cliente no dejó un comentario.

HELEN M. en

Grado:

I’ve moved all over the country and had many storage experiences over the years and this place is amazing! So well run, expert friendly staff - thanks guys!

Kathryn D. en

Grado:

Very accommodating!

MARY M. en

Grado:

El cliente no dejó un comentario.

JORUN J. en

Grado:

Everything was great. I wish the price could have been a bit lower.

CRAIG C. en

Grado:

Nice feel and location.

Johnny H. en

Grado:

El cliente no dejó un comentario.

EMILY C. en

Grado:

Really great resource for college students looking to house their things over the summer! cheaper than Boulder and much nicer.

OLIVIA F. en

Grado:

I would recommend elite storage to anyone! The facility is very nice and clean, and is easy to access at any time! The staff was extremely kind and helpful.

DAVID J. en

Grado:

Great facility and staff

LAUREN M. en

Grado:

Excellent Service, exceptionally clean and owners are very welcoming and helpful. I would absolutely recommend Elite Storage to others, and use them again in the future.

Kristin B. en

Grado:

El cliente no dejó un comentario.

George Y. en

Grado:

El cliente no dejó un comentario.

Kristin B. en

Grado:

El cliente no dejó un comentario.

JOSEPH M. en

Grado:

Fire the Woman who works behind the desk she’s Rude and her personal relation skills are of a ten year old in junior high who HATES there Job I will never go back there again. I will also tell everyone I know to go somewhere Else.

STEVEN E. en

Grado:

I would recommend to a friend

Richard J. en

Grado:

The couple that run the place are awesome. They treat you family.Very accommodating and professional. We highly recommend this storage facility.Safe and secure.

KENNETH T. en

Grado:

El cliente no dejó un comentario.

Paul K. en

Grado:

El cliente no dejó un comentario.

Michael T. en

Grado:

The staff was friendly and professional.

Kevin H. en

Grado:

Need 24 hour drop off option.

Patricia A. en

Grado:

Very friendly, accommodating and reliable as well as clean and convenient facility. Cargo van was new and state-of-the-art. Thank you very much!

Lourdes G. en

Grado:

I called them to complain about the size of the truck was not what I ordered and they didn't know any information. Just saying call UHaul, I'm sorry!

Kristin B. en

Grado:

El cliente no dejó un comentario.

FELIX T. en

Grado:

El cliente no dejó un comentario.

Melissa M. en

Grado:

El cliente no dejó un comentario.

Josh W. en

Grado:

El cliente no dejó un comentario.

Mary K. en

Grado:

After a discussion about the fuel level of the truck and it was proven that the gentleman at the front desk was wrong, I was told to "Not Rent from them again". I will not be renting from them again and neither will any one I know.

Richard M. en

Grado:

El cliente no dejó un comentario.

Robert W. en

Grado:

El cliente no dejó un comentario.

Caitlin R. en

Grado:

El cliente no dejó un comentario.

Kristin B. en

Grado:

El cliente no dejó un comentario.

Lauren W. en

Grado:

El cliente no dejó un comentario.

Kristin B. en

Grado:

El cliente no dejó un comentario.

Kristin B. en

Grado:

El cliente no dejó un comentario.

RICHARD T. en

Grado:

El cliente no dejó un comentario.

Kim L. en

Grado:

The owner said they were didn't really care of what u-haul offers and wasn't very willing to honor the box buy-back printed on the box. They seem to do their own thing, rather than representing u-Haul which was unprofessional in my opinion. The truck was in good shape and they were very quick and easy to work with for the rental otherwise.

Ryan R. en

Grado:

El cliente no dejó un comentario.

Peter P. en

Grado:

All good.

MARY ELIZABETH G. en

Grado:

While I felt my service was adequate, I cannot believe that when I asked for the ice scraper that the man used to clear off the truck, I was told no, he needed it for his other trucks. So, during the worst snowstorm of the year I had a uhaul truck with no ice scraper and was expected to provide one. To me, that was dangerous and very inconvenient and made my life much more difficult.

Peter P. en

Grado:

All perfect, all good.

Scott W. en

Grado:

El cliente no dejó un comentario.

JOSHUA M. en

Grado:

Prompt and easy to work with!

CHRIS L. en

Grado:

It is such a pleasure to work with the individuals at this site. They are flexible, caring, and genuinely value you, as a person. Though the interactions are brief, they ask the questions and show that they are genuinely interested in you and how to make your experience a real positive one and tailored specifically to you and your needs. You are more than a customer, and they ensure that you know so. As long as I am in this geographical area, I look forward to using their moving services each and every time.

Kirill I. en

Grado:

El cliente no dejó un comentario.

CHRISTOPHER B. en

Grado:

El cliente no dejó un comentario.

Valerie M. en

Grado:

I had originally requested a pickup date of January 1st and I was told that Elite Storage was open on that date. The day before my scheduled pickup I was called by Uhaul and informed that Elite Storage was closed on January 1st and I was assigned a new location in Northglenn, Colorado (Sinclair gas station). I went to the new location at 11am on January 1st and I was told that the Uhaul office was not open (note: this Uhaul office was located in a Sinclair gas station) and the woman at the gas station had no idea when they would be open. She was also very rude and not willing to call to find out when the Uhaul desk would open. I called the number for the Uhaul office located in the Sinclair gas station and left a voicemail expressing my irritation, I have still not received a call back. Although I was able to pickup a Uhaul at Elite Storage on Tuesday, January 2nd and the folks at Elite Storage in Lafayette, CO were AWESOME; I am still very unhappy with the manner in which Uhaul and the Sinclair Uhaul in Northglenn, CO handled my request. I would strongly recommend that the Uhaul corporate office take another look at the folks representing their company at the Sinclair Station in Northglenn, CO and educate them on customer service because, in my opinion, they should have no business representing Uhaul.

JORDON H. en

Grado:

The gentleman at elite storage who facilitated my uhaul pick up was rude, impatient, short and condescending. I was prettt taken aback by him. I wouldn’t recommend this location to anyone. The vehicle was okay for the most part but the cup holders were caked with junk on the inside. Most U-Haul locations I’ve used are great, unfortunately I didn’t have that experience at this one.

REBECCA L. en

Grado:

El cliente no dejó un comentario.

Kristin B. en

Grado:

El cliente no dejó un comentario.

Kristin B. en

Grado:

El cliente no dejó un comentario.

JANET W. en

Grado:

The Gentleman who worked behind the counter was extremely grumpy and unfriendly on the phone and in person. I would not go back there again. I'll use Penske or Enterprise in the future.

Kristin B. en

Grado:

El cliente no dejó un comentario.

Wes M. en

Grado:

El cliente no dejó un comentario.

KRISTIN B. en

Grado:

They had the BEST customer service ever!

Tom L. en

Grado:

Couple running the place are wonderful!

Charles P. en

Grado:

El cliente no dejó un comentario.

Dustin R. en

Grado:

El cliente no dejó un comentario.

MARK K. en

Grado:

ACTUALLY, UHaul is NOT doing this 24/7 Share at this location, yet - contrary to what was advertised! The gentleman at the center was very apologetic that UHaul has implied this is available everywhere, even though he has told them it is not, since security is not sufficient. Otherwise, rental was very positive. Although, the Open hours need to be correct for the non-hours of 1-2:00 every day, when he is out for lunch.

Melissa M. en

Grado:

Don and Julie are fantastic!! I've rented Uhaul trucks from them multiple times and they get you in and out without hassle so you can get on with your moving. They also give detailed instructions on the operability of the trucks which is very helpful. The bonus is they are super friendly and take a lot of pride in their business. I highly recommend renting from this location.

robert A. en

Grado:

Very nice equipment. Excellent service.

Bryan G. en

Grado:

Don't put bucket seats in U-Haul trucks.

TRACY J. en

Grado:

Great folks! Definitely will highly recommend!!!

SONDRA B. en

Grado:

El cliente no dejó un comentario.

Adam D. en

Grado:

El cliente no dejó un comentario.

Tyler F. en

Grado:

The two people running this location are amazing! They were very organized and friendly and I was in and out in no time. I have been to 15 + UHaul locations in the area in this is my favorite so far. I will revisit this location anytime I can. Thanks for the excellent service!

KAREN N. en

Grado:

El cliente no dejó un comentario.

MIKE D. en

Grado:

Very friendly and helpful staff. Highly recommend.

Erin D. en

Grado:

Thank you for your service! Unfortunately, I had a last minite change in plans and won`t be needing the storage room after all.

BRIAN H. en

Grado:

Secure, clean location. Staff very helpful.

JOE M. en

Grado:

Very happy with the unit and the facility.

KYLE M. en

Grado:

I was very impressed by the cleanliness of the facility. The owners are really friendly and helpful. Will recommend to anyone looking for storage!