Customer Reviews for Elite Greensboro LLC
(U-Haul Neighborhood Dealer)

Rating:

1.0

Two customers were charged a fuel surcharge in a back to back rental. Avoid this location for rental to avoid additional costs.

Rating:

5.0

Debbie was a superstar.

Rating:

5.0

The manager is great. The local was very convenient.

Rating:

4.0

Good location, staff are very helpful, slim selection of vehicles. This location has a small selection of supplies as well. No complaints

Rating:

5.0

Great customer service made sure I was satisfied and comfortable recommend this to anybody

Rating:

5.0

Debbie at Elite Storage in Greensboro, NC has perfected the art of customer service by always providing superior service and follow through. We have rented from her before and she's always perfect!!

Rating:

4.0

Customer service was good. Truck was on dirty side, but the truck itself got the job done better than expected

Rating:

5.0

I met Debbie in 2022 . Great person to do business with, friendly and professional. Thank you!!

Rating:

2.0

The truck given was not being maintained. No A/C, engine lights on, and the car jerked when driving. I felt unsafe while in the car. Tried contacting manager to discuss the disappointment and she was very rude and did not follow up or even give any type of discount for the troubles we had. The only good thing about the experience was the young woman that checked us out. She tried helping us but she did not have any authority. Will not recommend this place to anyone. Terrible experience

Rating:

5.0

Nothing

Rating:

5.0

Great representation, great communication!!

Rating:

5.0

Nothing great customer service!

Rating:

3.0

Better service hours. 5pm is too early to close the office. We encountered some obstacles getting the truck and it would have been helpful to have someone to assist.

Rating:

2.0

Truck was not well maintained. It was loud and the engine light was on.

Rating:

5.0

I only used 22 miles. When I received my receipt via email I was charged $30.00 for fuel service fee, and $34.65 for fuel charge 8 gl. My bill was $121.65. I was not told about these fees.

Rating:

3.0

Check engine light was on when truck was picked up.

Rating:

1.0

The location was fine and had it not been for Sherry who worked @ the pick up place we would have never gotten out uhaul. Erin at uhaul was beyond rude and disrespectful raising her tone with me stating that the worker on site couldn’t help me. We were delayed two hours in trying to pick up the truck and no one every told us that we would need a passport and another item from the list to verify ourselves. In fact , I called ahead to ensure all was good and gave the lady with uhaul license number and scanned in the app. Never did she mention that additional iD verification would be required. In fact, she stated we were all verified. We left the truck with extra gas than we got which was dead on empty! Thankfully a gas station was across the street. I would ask that you discount my bill for my inconvenience. A horrible way to start our day for our move. Nichole McLamb 336-430-4292

Rating:

5.0

Is there a place to put unwanted items that you no longer want

Rating:

5.0

Debbie Plasket, Office Manager, gives great customer service. She was efficient and hard working. I followed up with her but she already had me taken care of. I’ll definitely use your location again for truck rental and storage. Keep up the good work.

Rating:

2.0

Had reservations. Took Uber from the airport to Tiger location. Truck not available due to theft of catalytic converters on all of the trucks. Had to take ANOTHER Uber to another location. Incurred more $$ for 2nd Uber ride. Second location, had much better customer service. Although missing antenna on truck. Could not listen to radio.

Rating:

5.0

Thank you

Rating:

5.0

Nothing

Rating:

5.0

Most convenient rental ever.

Rating:

5.0

Great experience.

Rating:

5.0

It was fast friendly service old lady was very professional we will be back again thank you for all that you do.

Rating:

5.0

I thought the dolly was like a hand truck and it was difficult to use ...