Comentarios de los clientes para Eldersburg Carroll Fuels

The mobile app wasn't working to upload new pictures of the vehicle.

The place was great. And the attendants were very helpful. I would highly recommend them to anyone whom asks. Thanks for helping my move be easier, quicker.

Make sure the location has all the items the renter is renting, i.e. hand trucks, etc.

Really nothing.. with on line check in everything was completed quickly when I arrived to pick up my van.

Customer service was great, but reservation process was a mess.

Jeff(?) the onsite customer service rep who assisted me was outstanding. Great experience!

Check-in was very informal but also very easy.

The truck was dirty. It wasn't full of gas when my husband started the truck and yet the ticket stated that it was. My husband doesn't walk very well and couldn't go back in the dealer to tell them. Then come to find out, they didn't explain anything about the drop off location not being manned and needless to say, we dropped the keys in the drop box before we realized we needed to figure out an app and take pictures of the truck to prove mileage and cleanliness etc. Not an easy thing for elderly to figure out and maneuver. Had we known we never would have dropped at this location.

First, Uhaul changed the pick-up location to one 40 miles from where I planned to pick it up on the day before my pick-up day. I spent 45 minutes on hold (in two different calls) before one glorious representative fixed it. Then, the pick-up location mixed up my drop-off (210 miles from where I planned). When I called to have them fix it, they had no record of my rental. So, I called the main number and spent another 25 minutes listening to your hold commercials before a representative fixed it. Hire more representatives, please

Personnel at drop off location were not following proper COVID safety precautions. No employees were wearing masks and they had taped shut the Uhaul key drop-off box, which required me to hand the key to the attendant inside. This was supposed to be a contactless process.

I had reserved the rental truck at this location based on the on-line information indicating they had the truck size, furniture dolly and hand truck I needed as apposed to a closer location not having the equipment. When I picked up the equipment they did not have the hand truck and when I checked with the other location they had everything but would not rent me the hand truck because i didn't rent the truck from them. This is not good customer service.

Great service and the store employee was very professional

Not anything that I can recommend; process works fine. I have used it many times in the past, but as I get older I think I will now leave it up to the kids to carry on the "tradition".

Somewhat difficult entering the gas station but overall experience positive.

Pros: Fulfilled last minute rental request Size of truck was perfect Easy location to pick up/drop off truck Loved the online registration Cons: Asked for pads however they were out of stock Thanks!!!

It was easy to check in with the App!

The workers at this location were incredibly nice and helpful!!!

Location was great, but the vehicle ran rough and the "check engine" light stayed on throughout the trip.

I did early check in online but when I arrived I had to go through the entire process in store. The truck had trash in it, mud on and around the wheels and dirt and debris in the hauling area. Requiring extra cleaning so I wasn't charged for someone else's mess. When I returned the truck, the female clerk told me I was going to have to take the truck somewhere else because they didn't have room. A male clerk came out and said since I rented there I would leave it there. The fact I could've said okay and just went somewhere else is a problem. Good thing for his availability. The clerk in the morning was friendly and the evening was good and bad. Because of the hassle I'll say an average experience.

Vehicle promised was not available. Specifically called to make sure it was. Arrived and they admitted they had rented it to others earlier that day. Waited 25 minutes to return vehicle because guy behind counter couldn't leave register to verify mileage, etc.

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I always return to Carroll Fuel in Eldersburg for my truck rentals even though I have moved. The guys are so friendly and helpful.

Not a recommendation but needs mentioning. The rental was not ready at the time promised. The facility went out of their way to secure a replacement.

The person that rented the truck before I rented it used it for a landscaping project and it had leftover dirt, mulch and leaves in it that I had to sweep out before I could put my furniture and bedding in it.

Very pleasant experience. The young man who helped us was polite, professional, and very knowledgeable. Highly recommend!

The guy there was very helpful. It was a super easy process thanks to him.

This guy knows his stuff on the ball. Needs a promotion.

Jeff was great He knows what's going on. Very positive and accomaditing

The trip was accompanied by the lingering fear that something would go wrong on the way, but nothing did. I greatly appreciate the care and maintenance that goes with making that so!!

No one contacted me when the trailer would be ready for pick up.thanks to Carroll fuel they took control and went and picked up the trailer and brought it to their station. The last time I had to drive over an hour to pick it up.time is money!

I was told I would pick up at a different location and found out on the day I wAs to pick it up, that it wasn't there!!! Had been stressful planning the trip and this was the last thing I needed. I was told I would get a call from a supervisor and never did. The “new” location where I picked it up was good, but uhaul scheduling dept.needs some work. From what I hear this is quite a common situation with uhaul.

Inform the customer as to what the size truck will accommodate

Cost is crazy high. $193 for a 4 hour rental is absurd.

No problems with the location. The online pickup process was terrible. Wouldn't accept my wife as alternate contact, so i had to use a random friend who wasn't involved in the move at all. No sense and took me 30 minutes

Busy conversing with other.

Experience was great. Easy to check in, great service, and truck was ready to rock!

Attendant does double duty between Uhaul and gas station. Equipment was clean, but I later found out that the enclosed trailer leaked. Sticker in trailer states trailer is not waterproof. So what is the point of an enclosed trailer? Attendant was able to assist with hook up as a part on the trailer hitch was stuck and wouldn't allow the trailer to engage the hitch.

Very convenient and helpful personnel. Tight spaces for parking trucks.

They overcharged me by Double the normal rate. Instead of finding the cheapest way to rent they chose the most expensive.

Great & efficient service. They even parked the truck for me when i returned it. Greeted me at the pump and checked me out in a few minutes.

New tires, the front tires were partially bald. The service was awesome though!

Reservation was not shown, I even called the night before. Deplorable.

It all went perfect. The U-Haul was clean and ready to go. Thank you for the great experience!!

First, I have rented several times over the last 18 months and won't rent a truck any place else. In fact, I pass several other locations to pick the truck up and ignore any locations near my home because the people who handle the rental have accommodated all of my crazy schedules and last minute requests.

Nice easy transaction.