We returned the U-Haul during open hours.
James m
Customer Reviews for Eldersburg Carroll Fuels
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Sooo much nicer than exxon in mt.airy!
Franklin kMake sure the gas tank is full for new customers. Tank was only 1/4 full. The pad lock of the rear door was so stiff as to be almost inoperable. A little lubricant should be applied. The dolly hold down clamp was tightened so tight that it could not be loosened by hand. It used a wing-nut which should not require a tool. This location did not have a ten-foot truck which is all I needed. I had to settle for a 15-foot truck at $10 a day more.
KENNETH WThe truck itself was fine and worked out great but the employee that was working at the counter assisting with the rental was weird, unfriendly/rude and as a female customer would never come back to this location ever again. Weird customer/ employee / friend hangout out inside talking about personal things. Needed to have my husband come in and deal with the male employee because it was creepy.
Kelsey BThe guy behind the counter was super nice and made the process as fast as possible
Maxwell MFriendly, helpful person who managed my reservation and even hooked it up to my van.
DRUCILA KI looooved driving the truck. I loved it so much I'm going to rent it again this week.
Victoria SThe counter person just checked me in and gave me the keys - he. Ever said there'd be a text on start-up. The storage bed was dirty. It said there was a half tank of gas - more like 1/4-3/8. My order included a dolly - nine on the truck
Dan NFriendly experience were I rented the U-Haul
THOMAS NI didn't know how to respond to my feedback so I decided to provide feedback based on my second experience of the same rental. I picked up my initial truck on Friday afternoon- great customer service. On Saturday morning, we drove to our first pickup location and the truck's back door was jammed and would not open. After several attempts, we realized we were not going to open it. I returned back to the rental location and fortunately, there was a second truck for us to use. Again, great customer service, great truck experience, and great customer service upon return. The first truck had several issues thinking back to it. The passenger and driver doors didn't close completely and the brake system was quite jarring. We really appreciate the follow-up customer and service and would most definitely rent from this location again. Gracias.
Homero BThe van I rented was spotless and perfect for the job I had. It was a bargain and used U-Haul for many many years. Carroll Fuels was very nice and great customer service. Highly recommend this place and rent with U-Haul.
Elizabeth CThe best customer service so far. Great job..
TAOFIK OLower price
howard sOnly one thing, when I returned it I'm going to pay in cash and I forgot to bring extra $100 bill. I asked the guy if I can go to my truck and come back in 10 minutes to pay. He refused and said he can't do it because other people did it and walked away. I told him I understand but he have my card with I authorization amount, I offered to leave my DL with him but he refused and I have to use my card. This is not the first time I'm renting from this place and I'm using U-Haul all the time. They were super good and nice and I don't want to get him in trouble just want to send as feedback that needed to be more trusted in multi repeat customers and specially when you have my card was no reason for it.
Lavi CQuick and smooth transaction when returning the truck.
Howard SN/C
Patricia CQuick and easy drop-off of the rental truck. Thanks for the great service with my truck rental return,
Howard SSmooth transaction for the return (drop-off) of the U-Haul truck rental. Thanks Eldersburg Carroll Fuels for the great service.
Howard Syou can't.
william mThis location did not have my reserved truck. I had made my reservation days prior to reflect the help I had for my move. I came a hour after my pick up time and the attendant told me he was actually about to call me because my truck was not back yet and he did not have another truck available for me. When he called the people who had my reserved truck, they said they would not be back until after close. He said I could come back the next morning and take a truck that was open until 3pm. Unfortunately, I did not have help lined up that day so that made my whole move harder. Overall, I was just really disappointed in the whole experience here. I would not make a reservation or use this location again. I definitely would not recommend this location to a friend. I get that things happen, but I just felt like this was unprofessional.
Alexandra SGreat drop of location - staff very helpful
EDWARD APrice per mileage is pretty steep
Joseph SCan’t think of any they’re doing fine
william mThe van was well maintained with the exception of the tires. the low pressure tire light was on - and the attendant was quite agreeable and helpful with putting air into one of the tires, but as I left the station, the light came back on. When I got home, I called and reported the low tires and again the attendant was quite helpful, telling me how to find out what the pressure was. It was 48 and he said that as long as it wasn't in the 20's it would be ok. I figured to trust that, especially since I was only going to drive a short distance. Overall, the van was well maintained, ran well and suited my purpose.
rebecca bU-Haul sent me a 600$ fee 2 days after I returned the truck
RASEAN ACarroll Fuels is a great location to pickup. They are always friendly and professional. Please put some more technology into your app, however. It is very difficult to use because it consistently hangs up and/or takes multiple attempts to upload photos. Check in and check out always takes 10 to 15 minutes with the app.
ERIC TKeep up the great work!!!
Anthany Wgood
penny rThe truck was not cleaned out. I swept the cargo area when I picked up the truck and at drop off. Blankets were left in the back of the truck in the floor. The truck cabin had a lot of dirt on the floor. The odometer read higher mileage than what was on the app. The staff at this location is very nice.
Eric TSnow covered truck at pickup time; dolly and requested number of blankets not in truck, attendant not focused on completing order. Small, crowded lot serving mainly as a gas station.
Vaden SDennis was amazing.
Edward CVery simple and easy drop off and check out.
Kenny DEasy and convenient, great service!
Meghan MI rent trucks frequently for my small business.I always go to Carroll Fuel because the employees always make it so easy and fast for me to get in and out. I really appreciate how well they take care of me! Bonnie
Bonnie LN/A. Experience was very easy.
gregory rEasy - pleasant staff - thank you!
JAMES ONothing the Carrol fuel location has always been great to deal with,the young man at the counter was wonderful.
Donna WRented two utility equipment weren't available. Asked us to upgrade to appliance dollies. We found one utility dolly but was informed that he can't change the rentals now but feel free to take utility dolly at price of appliance dolly.
Jieun IReserved my trailer one week prior online, all fees were upfront and no hidden charges. On day of my pickup representative professionally helped me to hooked up a trailer. If I need a trailer again definitely will rent in the future at this place.
Denis PTHE GUY SAM WAS GREAT WHEN HE LEFT A MESSAGE N VERY FRIENDLY N THE GUY JEFF HAS VERY UNDERSTANDING N PASSIONATE N WILL BE RENTING AGAIN SOON..THIER VERY UNDERSTANDING ABOUT OUR BUGET.THANKS GUYS
joseph gI don't blame the people at the facility. But there was no vehicle for me to use and I had to go spend more money, drive much farther for a different vehicle.
JASON MCustomer service was friendly, polite and easy to deal with. I would recommend this location without any hesitation.
DRUCILA KThe folks at this location are always very friendly and extremely helpful! This is my favorite location even though it's in a tricky spot to access from a busy road.
Troy RThe morning and evening staff at the Carroll Fuels location went above and beyond to make my experience a great one. Evening staff were already on their way outside when I pulled up to drop off the trailer! Pickup nor drop off was no longer than 5 minutes total. Knowledgeable staff goes a LONG way, and these fella's were it!
Jaclyn MRead above
Macario ANada
William GTerrible terrible
Macario AThe lady in Salisbury was very helpful, pleasant, and knowledgeable. Very rare these days.
Constance GExcelente
Maged SMobile check in was too complicated and took too long
William SThe guy at Carroll Fuels in Eldersburg MD was awesome. He didn't stress over the fact that I was 30 min past the due time and did my check-out while on the phone with someone with a UHaul question. That's exactly what I need: timely service and low-stress
Nicholas Bimprove your web site to make it eaiser to use and understand.
Stephen CCharged for double the miles I put on the vehicle. I would like an area manager to contact me please.
TONI Pvery helpful and profesional as well.
Amanda UGreat customer service. They are very helpful and get you on your way in minutes. This is my third rental from this location.
Sean NIt was fine. The guy was very friendly.
David WGreat experience and helpful staff.
Sean N