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zakara d
Customer Reviews for El Dorado Pawn Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you! Everyone was so nice!
KEITH BTruck was junky rattled and I was worried that it was going to break down
Jeannie HFriendly and helpful
Joseph FThe trailer was their newest one and it had a ramp which helped.My main complaint is that the trailer was dirty. The employee offered to sweep it out but I was running late to my destination.The furniture I picked up got very dirty despite putting moving blankets down. It seems they should clean it at every drop off point as soon as it’s returned if the user had not done so.
Adenia RThe person handling all aspects of the rental: from checkout process to detailed setup, inspection, and suggestions for loading were handled extremely well.
David TNot looking to move ever again! This experience taught to not expect anything more than the bare bones minimum from U-haul.
Kim LThe people were rude and didn’t stick to the time for pickup
Taylor TGive people the despot money back
Alton SEverything was A-ok
Alice RNo complaints
Timothy BVery helpful !!
joe kNo improvement is needed at this location on Hillsboro. The young lady is very intelligent and knowledgeable of her job. I felt right at home while waiting on her to complete the transactions. Thank you so much.
martha hThe truck interior was really dirty. I had to wipe everything down before we used it
Cindra SPut gas in them
lillie aVery satisfied with the service and the staff was courteous and professional.
GAYLE NI received excellent service.
Cassandra WNothing they was kind people everything went good.
Joe MVery good customer service. Great experience dealing with them, And I love a good Pawn Show!
Peggy LNothing! Staff was awesome
Tanya HVery nice staff members!
Elizabeth WThe clerk in El dorado is fantastic. Super personality and very helpful.
pat bLocal Rental store agent complicated the process by trying to find ways to charge me extra for a service I had already paid for and reserved. Be careful you might get ripped off at this location.
Lawrence SThe truck was great. The customer service at the place was horrible. When I got my bill I thought the millage was incorrect. The staff for an attitude with me . She went to check the odometer and then came back she told me with an attitude , I would have to call the 1800 number and they would have to deal with it. She then told me rudely I would have to know how many miles I think I drove. I told her I would just take my receipt and call the number . She got upset about it . I did say I sounds as if they where tryna rip someone off. I was frustrated with her attitude. I walked out the business door . Got in my vehicle. She came out the door be hind me and came to my vehicle yelling at me saying ant no one tryna fucking rip some one off over 10 damn dollars. And then she told me to never come back to her business again. That was the first time I had ever been there.
Andrew RExcellent service!
lourdes tService was first class.
HUBERT BNone
Joel SThis was not original location. Your system Let me book reservations for a location that was not open on Mondays. Wasted time having to call and get corrected
Jeffrey EKeep up the good service. Overall very satisfied.
David BAccommodating, very helpful, easy
Douglas LTruck was a little dirty and the dolly was not in the truck like was ordered.
Daniel MExcellent service. Will use them again.
DUANE ANothing thanks for the service
alice GWell I didn't have any problem the guy who helped us out was polite and funny will go back again for u haul
Victoria FCustomer service sucks
Simon WMake sure you don’t over charge them. I tried to call and let them know I was going to need it and extra day they payed the phone down and I got to hear a conversation between them and another customer about someone with pneumonia. I won’t use them again if I can help it!
Mikle CMatt did a great job helping us get our car and the trailor hooked up.
Rebecca PAbsolutley delightful.
Kesha JFabulous, friendly service.
ELAINE DEverything was excellent
VALENA RThe local representatives were unwilling to help or answer questions. We also never received notification as to whether or not the truck would be available for 24 hour pickup even after reaching out to a higher level of customer service. When we went to see if it was available, the truck was there but the local uhaul did not do their part to ensure we could pick it up. We had to call the help line and they had to work through how we could get the truck. The customer service representative was wonderful and stayed on the phone until we had the truck, but the local uhaul location was an awful experience.
Ryan CGreat people...very friendly!
Joseph VThe person that helped us out was great! Very helpful with every step. If I need anything like this again I will be returning to UHaul! No complaints with 5 stars for sure!
JAMES WImprove the pickup box and online process. It took me 4 hours to get through the online process to get the truck. The vehicle transporter had expired tags and I unknowingly drove it from one state to another. The drop off location and the storage facility were excellent. They were nice, professional and courteous. Sherry
Sherry WUpdate the computer system to make the in store process faster.
NATASHA M