Everything was perfectALEXANDER B.
Customer Reviews for Edmonds Smoke and Gift
(Distribuidor de U-Haul del vecindario)
Edmonds, WA 98026
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 9 a. m. - 7 p. m.
- Dom.: 10 a. m. - 6 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Joe A.
El cliente no dejó un comentario.GEORGE D.
There is no customer parking on this location to leave your car while you're out with the truck. I did park across the street on another business property and that worked out.MARTIN C.
excellent customer serviceMUNAF J.
El cliente no dejó un comentario.MICHAEL K.
I found the manager to be very unfriendly and a very odd location for UHaul - Smoke & Gift Shop ??? Really, not good for your brand. You can do better - very dumpySonya P.
Tek, the guy helping me with this rental, was very helpful and knowledgeable!STEPHEN Z.
El cliente no dejó un comentario.Craig C.
El cliente no dejó un comentario.ROBERT DANA P.
Renting from this location was the smoothest and easiest U-Haul rental experience I've ever had. The man helping me was very warm, polite and efficient. I will choose this location again.STEPHEN RUSSELL W.
Store manager/owner was very nice!ERIC Y.
You need to update some of the location information on the internet. The information I got off the internet stated you were at 214th and Highway99. Apparently, you changed locations several years ago!GREGORY L.
El cliente no dejó un comentario.MICHELLE MIRRIAM L.
El cliente no dejó un comentario.KELLY A.
The proprietor was very friendly and efficient.Mary H.
El cliente no dejó un comentario.Matthew K.
El cliente no dejó un comentario.David L.
El cliente no dejó un comentario.ANTONIA N.
El cliente no dejó un comentario.Thomas G.
El cliente no dejó un comentario.Steven K.
El cliente no dejó un comentario.JOSHUA R.
Pick-up I rented was a little rough around the edges but served the purpose as I houling garbage. the thing I would recommend is someone should wash the inside of the windshield and side windows.CHARLES WILLIAM C.
El cliente no dejó un comentario.Isaac A.
I did not book my rental at this location but was sent to it based on availability. I had to drive out of the way to and from this location and had to pay mileage for going to an inconvenient location. The truck was very dirty and had damage all over it. It made a weird noise when backing up. Not great experience here.JENNA D.
Nothing! It was a wonderful experience!CHRISTINA M.
El cliente no dejó un comentario.Bonita D.
El cliente no dejó un comentario.AARON C.
Phenomenal service, great communication and very kind.TYLER G.
El cliente no dejó un comentario.loretta starr C.
Super easy check in and out; had exactly what I needed!Toa R.
El cliente no dejó un comentario.Daniel L.
El cliente no dejó un comentario.Rafael S.
Customer service had fuel levels misleveled and didn't tell us how to find the truck number, so we had to locate another staff. Your app wouldn't let me take pictures and I didn't want to get back in line, so I called your helpline. It said it was a 5-10 min wait but I ended up waiting over 15 min for your mobile team to not listen to me (I said the app photo feature wasn't working and allowing me to proceed with mobile check in of the truck, just the photo part) and instead, sent me a another link and insisted my first link was expired (it wasn't, I had the same problem). So then I went back in line to get verification because I didn't want to be overcharged. I came in at 9:30, I left at 10:45. The Dropbox was not found or in a lit area. There was a lot of debris and a fairly in maintained shed behind it. I didn't feel safe alone there. We ended up handing the keys to someone that came out and it felt weird since I didn't know if he came out from the building. But he seemed like he knew the place?LISA C.
El cliente no dejó un comentario.JOSSETH S.
The truck smelled of cat urine and the windshield was coated in oil where it was hard to see. The parking is very limited and the guy told me I had the truck for 24 hours not 4 for the end of day where he closes 2 hours before uhual closes. I am not satisfied with his location.DAVID T.
El cliente no dejó un comentario.Colin E.
Store owner amazing to work with.Angel L.
Very good experience. Would pick up there again.Matthew W.
The shop owner seems very friendly but the shop surrounding was not attractable. The van was not clean. Car seat was very dirty with dog furs.TIMOTHY K.
Kipp people reservation to make disappointedErmiyas T.
El cliente no dejó un comentario.Rebeca R.
The tank was not full. I drove less than 20 miles but bought 3 gallons of gas which doesn't make any sense unless the MPG is only 7.MON S.
El cliente no dejó un comentario.STROM H P.
El cliente no dejó un comentario.Scott H.
El cliente no dejó un comentario.Wayne P.
The guy running the store was super helpful.THOMAS C.
Great staff to work with at the U-Haul store.George B.
I used the app and Tek came out and said we should come in to get the key. The app information did not transfer to the shop's computer. I was worried about running late to meet a client (I'm an organizer and the truck rental was for her). So I left my husband in the shop and went to the client's home. When it was time to take the last load to the dump, the dump had closed. I called Tek and he assured me that everything would be okay, No extra charge and he was very understanding about my stress earlier in the day. I am happy to work with another small businessperson who treats their customers the way they would want to be treated,William F.
Very friendly assistant.MICHAEL F.
El cliente no dejó un comentario.Lyle G.
El cliente no dejó un comentario.DENNIS RICHARD K.
This place is right across from where I live and I had no idea! Found it thanks to the U Haul location finder feature, and it's run by a nice man who also operates a smoke and gifts shop. Inside his shop there's a small section where you can get moving things, too. I got a variey pack of bungee cords, just in case. The 10' moving truck was clean with a full tank, and the process was smooth and easy (I also did a pre-check in online which I highly recommend). It was the perfect size to fit in all the things from my condo. I highly recommend for those in Edmonds, MLT, and nearby!Michelle L.
El cliente no dejó un comentario.PRITHVIRAJ S.
El cliente no dejó un comentario.ALEXANDRA G.
El cliente no dejó un comentario.William C.
El cliente no dejó un comentario.PASANG S.
El cliente no dejó un comentario.GINA B.
El cliente no dejó un comentario.Clayton I.
El cliente no dejó un comentario.Andrew K.
i go to this place everytime i need a Uhaul. He should have more buisiness ahahBENJAMIN J.
El cliente no dejó un comentario.MATT A.
El cliente no dejó un comentario.Dewel A.
El cliente no dejó un comentario.Jordan P.
Perhaps if a pick up location is no longer in service or not available, don't have it as an option to click on, cashier was great.CORY BRANDON C.
All went well. Thank youJANET MAUREEN A.
El cliente no dejó un comentario.Hannah O.
El cliente no dejó un comentario.Rajan T.
El cliente no dejó un comentario.Christopher K.
Let some little knowledge about use the vile hole because uhaul vechile littlw diference than regular vechile to use . GraciasRAM S.
On pick up the only person manning location was late by about 20 minutes. There was also almost no space for parking, hooking up, and confirming lights and such were fully functional.Nathan N.
El cliente no dejó un comentario.KARL V.
El cliente no dejó un comentario.Amber B.
El cliente no dejó un comentario.Edward H.
Stay the fuck away from this location. He was 25 minutes late, showing up 25 minutes after his store supposedly opened at 9 (so 9:25 arrival), the Uhaul system was down so he almost turned me away, and the truck was dirty. I'll go somewhere else next time, thanks. And so should you.JOSHUA G.
El cliente no dejó un comentario.William M.
El cliente no dejó un comentario.Madeline P.
El cliente no dejó un comentario.Cynthia Y.
Had a great experience Tek was very professional and friendlyconra M.
El cliente no dejó un comentario.Kenneth C.
El cliente no dejó un comentario.Brendan T.
El cliente no dejó un comentario.Weixiong X.
El cliente no dejó un comentario.Steven B.
Good customer serviceGraciela S.
Friendly customer serviceGraciela S.
El cliente no dejó un comentario.William E.
El cliente no dejó un comentario.Eion M.
El cliente no dejó un comentario.paul B.
El cliente no dejó un comentario.Recai G.
All went smoothly!Lauren B.
Get a better reservation systemTom M.
This is not a full U-Haul rental center. It has one employee on duty, minding the store and U-Haul He was constantly on his cell phone texting while I waited...and waited. He started off somewhat pleasant at first; then, he quickly changed when I expected him to hook up the trailer to my car. He said he doesn't have to do it, it's a courtesy and I wasn't being very nice. I tried to explain to him the 2 hours I spent on the phone with U-Haul the previous day because the trailer I reserved to pick up at 7am was not available and I was told I had to take a ferry to get one, or drive a minimum of 2 hours to another location. The trailer at his location was my only option and I couldn't pick it up until 10am. This disrupted my plans to be on the road from Washington to California by 11am. He finally hooked up the trailer, while continuously asking me if this was right? I told him that I had never hooked one up and that I expected him to know if it was done correctly or not. I took pictures of him. The man appeared frustrated and angry with me, as I was with him. Then, I asked about the lights? He said he does not hook them up and I had to do it. Then he told me that I do not have a â€œconnectorâ€ pack and I needed to drive to an auto parts store up the street about a mile or so to buy one. I reminded him the trailer attached to my car did not have working lights and was told â€œit's just up the streetâ€ and it wasn't a big deal to drive without taillights. He said if I was staying local, he would suggest doing without??! Long story short, after waiting on a tow truck it was discovered my car had a â€œconnectorâ€ aka adapter, which had been expertly installed along with my hitch by U-Haul two years previously. There was something wrong with the adapter. I asked the man again what should I do? He shrugged his shoulders and said it wasn't his problem. The tow truck driver was kind enough to locate an actual U-Haul center with a mechanic about 10 minutes away from our location. He even offered to follow behind me and not allow other cars to get behind me while enroute to U-Haul. He waited until he knew I was being helped. Then the waiting began on the arrival of the mechanic who was almost an hour late to start his shift. I eventually returned home to start loading at around 4pm, 6 hours after I picked up the trailer!!! During this reservation I found a complete disregard for my time and money ( I had to pay for the time a helper had waited for me to return with the trailer: two hours paid for no services)! This was the worst customer service experience I had ever witnessed with U-Haul and, I had used them 5 times in the past two years. I have a complaint for a supervisor to address the issue and was told I would be called back within 72 hours by the customer service rep (whom, by the way, was extremely polite, respectful and empathetic with my situation). Due to my experience in the past week I'm not holding my breath for a call back. I will most likely have to call ...again..,,wait on hold for a minimum of 20 minutes to speak to someone, tell them the story, get transferred several times and then get told I'll get a call back.CARLA S.
El cliente no dejó un comentario.Edward C.
El cliente no dejó un comentario.Larry R.
El cliente no dejó un comentario.Kim V.
The owner of this store was one of the most gracious, professional humans I've ever met.Kristi L.
Very kind person running this location. Answered my questions thoroughly and even let me check in early!Craig T.