Checking the truck out, and checking it back in is a real hassle! The truck was fine, the dealer was great, but the policies of u-haul are a real pain. You just keep improving things worse and worse.ROBERT C.
Edina Farm & Home
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.MORRIS M.
El cliente no dejó un comentario.hannah M.
El cliente no dejó un comentario.anne A.
El cliente no dejó un comentario.CRAIG M.
El cliente no dejó un comentario.Dan B.
El cliente no dejó un comentario.Deborah P.
El cliente no dejó un comentario.Kayla D.
The cashier was rude and the paper work was not ready. I had to wait even though I had checked in online! I spent the same amount of time even as I have without checking in online!!!!. SLOW!!! I will NOT be back to this location!!!!Daniel W.
El cliente no dejó un comentario.wayne C.
Maybe not a reflection on this location, but I got overcharged, and when I submitted a claim to get a refund for what I was overcharged, the ASM, Larry Kempke, was very rude, unhelpful, and borderline insulting. He immediately started our conversation with an aggressive tone and rhetoric. The most helpful thing he did was give me his supervisor's number, who actually took care of me.Kordel F.
This was an excellent place to pick up a truck. The workers were all very friendly and helpful!kyle W.
El cliente no dejó un comentario.NANCY S.
El cliente no dejó un comentario.Gregory D.
Overall I was very pleased with the truck but the drivers door had a bad rattling sound to it. Very nice staff, pulled the truck out for me instead of leaving it for me to do.Cindy M.
El cliente no dejó un comentario.Harold K.
El cliente no dejó un comentario.Carl S.
I arrived to pick-up the vehicle. There were 3 staff at the store. Of the three, no one knew how to issue the rental vehicle to me. They told be to come back later when another clerk was back in the store. I came back 30-40 minutes later and was able to have the vehicle issued to me. In my opinion, more than one person should know how to sign out a vehicle. I was on a rather tight schedule and having to leave and come back for 1 clerk, when there were other clerks available, is frustrating.frank C.
For some reason it took a long time to go through the paperwork to check out the trailer. It seemed like the poor clerk was practically running the whole hardware store, answering the phone, taking care of other customers and gradually getting us taken care of. She was pleasant, but it took a long time.Roshana A.
While I do understand that this location is a satellite office, having to wait 20 minutes to be helped because an employee is not onsite, then having a non-working computer, and, finally, not charging the credit card that was presented for payment but using the card from the reservation instead all added up to a frustrating experience.Jeremy B.
El cliente no dejó un comentario.Tonya D.
El cliente no dejó un comentario.TONYA L.
El cliente no dejó un comentario.HAROLD K.
Very courteous and helpful. Would highly recommend to everyone.Kenny W.
update the hours for the UHaul locations. I had a "CONFIRMED" reservation for a location other than this one and found out when I got there that the location closed 3.5 hours before. I had to drive an extra 45 miles (one way) back the way I came to get a trailer.Shawn M.
Edina Farm & Home is a business I have always done business with and dealing with my return of your U Haul truck & Trailer was very goodPAT S.
they did not do the walk around exam with the truck, nor did they check the engine fluids. For a first time renter i was unaware that this was suppose to be done.MICHAEL B.
El cliente no dejó un comentario.Dave H.
El cliente no dejó un comentario.Sam S.
El cliente no dejó un comentario.BOB L.
Find trucks closer to where the customer livesChris R.
El cliente no dejó un comentario.GERALD A.
Training in the computer system as the clerk that checked my reservation called haul customer service twice.SAPPHIRA C.
El cliente no dejó un comentario.JULIA B.
El cliente no dejó un comentario.PRISCILLA Z.
We had to drive 60 miles out of our way to get this truck when we could have gotten it less than a mile from our house. Also had to pick up equipment from a north location of town. The person at Edina said, "they do not pay us enough to drive the trucks to locations that far." This caused a great deal of added stress and caused us to have to leave later than we wanted. How is that making, "moving easier"?LAUNI P.
Really nice folks and well inforrmedMICHAEL A. N.
El cliente no dejó un comentario.