The trailer was covered in snow. It would have been nice not to have to shovel it out before we loaded it.NATHAN O.
Customer Reviews for Edge Tire Pros
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The pick-up process was an absolute joke. Having to have 2 other references in order to pick it up. Especially when picking it up early, the references weren't too happy to receive a verification phone call. Definitely an unnecessary part of the whole process.Cort J.
El cliente no dejó un comentario.Nichole W.
El cliente no dejó un comentario.Alexandra O.
El cliente no dejó un comentario.Michael O.
El cliente no dejó un comentario.MICHELLE B.
Easy and fastJOE M.
El cliente no dejó un comentario.COLETTE G.
El cliente no dejó un comentario.ALBERT JOHN M.
El cliente no dejó un comentario.STANLEY B.
El cliente no dejó un comentario.becky H.
The store was close.Rodrigo A.
El cliente no dejó un comentario.Gaylen E.
Being charged for fuel when I returned it with more fuel than I got it. It was given with 1/8 and I returned it with 1/3. Seems like a scam location.Albert M.
El cliente no dejó un comentario.Joshua B.
El cliente no dejó un comentario.JOSHUA B.
El cliente no dejó un comentario.Rex K.
This a comment about what you did right. I needed a 5x8 covered trailer. You made sure there was one available. You also called me the day before pick up to let me know the trailer would be at the pick up location. I really appreciated those things.DENNIS T.
El cliente no dejó un comentario.Joseph S.
El cliente no dejó un comentario.TRACI W.
Fix pot holes that fill with water in the drop-off yard.Russell J L.
Your GOS IS OFF it took us 3 hours to get the uhaul that is a joke. It really made my move hard and your customer support could care lessDiane H.
If we have it clean when bring it back.Why can't these guys shovel the snow put of the trailer before I pick it up???ðŸ˜¡SAMUEL C.
I dropped the vehicle off the same evening I picked it up. I gave the attendant the keys and offered the mileage and fuel level (as I took a picture of them). He said he'd take care of it then my vehicle doesn't show complete until 10:54 the next day...? That is concerning to me.ROBERT C.
Have employee go over different parts of the truck features. We could not locate the tow on off switch and had to call to find it.Rachelle S.
El cliente no dejó un comentario.David W.
El cliente no dejó un comentario.Chris W.
El cliente no dejó un comentario.CHANCE O.
The location I reserved a trailer did not have the trailer when I received even though it was supposedly guaranteed. Make sure the guaranteed equipment is actually ready. Thankfully this other location was able to provide the trailer.Monte M.
It was a little slow I getting paper work done. But the experience was great friendly personnel made a day that ca be hard much more pleasantKathleen D.
El cliente no dejó un comentario.James D B.
El cliente no dejó un comentario.Nate P.
El cliente no dejó un comentario.Jay O.
El cliente no dejó un comentario.Matthew M.
The clerk who help me with the rental, never came out with me to; help me hook the trailer, did not went over the equipment with me outside. Normally and always the clerk comes out to make sure the customer got what he/she is renting.Raul C.
El cliente no dejó un comentario.melissa L.
Less than enthusiastic personalty at customer service counter. Asked to pickup in mt. Pleasent, utah had to drive 60 to Nephi, Utah to pick up trailer. Location was changed after i ordred trailer rental.Dale M.
El cliente no dejó un comentario.John E.
Very poor setup to rent from uhaul. It's in a gas station. When I picked it up, the guy almost felt put out that he needed to help me. I've rented from u-haul a few times. They've always connected the trailer to my pickup truck. This place said it would be $25 if we hook it up. Never came out to check the equipment or my hook-up. Then when I returned it. There was one gas station worker. Told me she didn't know how to return the trailer and that the person that did was out on a tow truck pickup. Didn't offer to help at all or call anyone. We ended up calling uhaul to confirm our drop off. I dropped it off in the exact location I picked it up. This is the worst uhaul rental place. I'd urge everyone to avoid it.Dieter W.
I forgot to fold 2 blankets. Truck was clean. $15 to gold 2 blankets is a rip offJason H.
Make sure the truck is at the correct pickup location. I was suppose to pick up the truck at a location about 1 mile from my house. I had to drive over 30 miles to this location.Sandra B.
El cliente no dejó un comentario.Reed B.
El cliente no dejó un comentario.Brian E.
El cliente no dejó un comentario.KELLAN S.
Kent was awesome and very sympathetic that the Uhaul computer system forced me to drive much further than I had planned. I was very impressed with how he handled the situation and would work with him again.Joseph E.
El cliente no dejó un comentario.john S.
The paperwork said to call when we got into town. The lady on the phone was not helpful. I had to wait around for a "uhaul person" to help me. When the person arrived at sight he said to drop it off by the other uhaul stuff. I could have done all that without them.Dale O.
all goodJON P.
El cliente no dejó un comentario.Sharon L.
El cliente no dejó un comentario.Andy B.
Lady behind the counter stated she did not know anything about how to handle return and the â€œ guyâ€ would handle it later. We retuned the truck at 2pm Friday the 26th. I then got an email with a new bill for an additional $115 charge for â€œ being a day late â€œ and extra miles. The new invoice said I checked it in Saturday at 10:30am. The extra miles were due to the drop off location being 125 miles from where we moved. It was the closest location and I was told at pick up that I would Not be charged. I called the location and left a message but 2 days later still not call back. I will NOT use U haul again!Kyle W.
El cliente no dejó un comentario.JUSTIN M.
El cliente no dejó un comentario.Gregory C.
El cliente no dejó un comentario.Colby C.
El cliente no dejó un comentario.Darrin M.
El cliente no dejó un comentario.William M.
Train the employee what needs to be done in regards to renting or returning a uhaul rental.Natalie A.
El cliente no dejó un comentario.Paul H.
El cliente no dejó un comentario.TERRY G.
Very helpful staff in pick up and return!rebecca B.
El cliente no dejó un comentario.paul O.
El cliente no dejó un comentario.Adam H.
El cliente no dejó un comentario.troy P.
Uhaul dealer not personable; thank goodness the national people were nice to deal withBARCLAY P.
El cliente no dejó un comentario.Pamela Y.
When I returned the equipment between 5 and 5:30 pm, neither of the 2 store clerks were familiar with any U-haul check-in procedures, what paperwork was needed, what receipts I needed, or the like.Roger F.
The clerk working in the store and the uhaul rental guy, were both beyond rude. When I got to the store and requested a dolly, the store clerk complained that she would have to log onto uhaul.com and that she didn't have time. I asked for a trailer instead and the clerk said the Uhaul guy was at lunch and couldn't help me. I asked if she could call him and the clerk said he doesn't do anything on lunch which was fine, I understand that. It was how rude she was in delivering this news that I had an issue with. I waited 15 minutes and went back to the counter to ask if the guy was back yet and all the clerk did was shrug her shoulder and point to the side...I had to assume she meant the guy standing behind her. In speaking to the uhaul guy, his questions about the rental and my information was unspecific and when I asked what he meant, he rolled his eyes before repeating his question. After getting the contract I asked which trailer, he said he didn't know, it was either the one in the front lot or the one in the back lot across the parking lot from the store. I work in customer service, I don't believe the customer is always right, but in this case I the customer was right, and the two clerks absolutely need to take a class in customer service or maybe not work in a customer service position. On a positive note, I do like your app to upload pre-trip photos, and the after hours app to return the equipment and photo uploads for return.Melinda K.
El cliente no dejó un comentario.Randy D.
They had no blankets like we requested. We had to drive 30 miles out of the way to pick up a closets uhaul.Brant H.
El cliente no dejó un comentario.Coleen P.
El cliente no dejó un comentario.Duztin S.
El cliente no dejó un comentario.Ron S.
The equipment was in excellent condition. Had a very positive experience.BOYD J.
Russ, the manager was very good. I'm not had good luck in the past with Uhaul due to Uhauls policies. Very skeptical about using them again, and the experience started out very bad. My reserved truck WAS NOT ready, ended up waiting for several hours only to be told the truck would not be available. I vented to Russ, taking out the frustration on him. He patiently listened, and ultimately worked out a solution for me getting me on my way. RUSS made the experience, not UHaul.Tracy P.
Very friendly,efficient and helpful. Will use this location again. Gracias.Les B.
Location's software would not allow my full-size truck to pull a 6x12 trailer. The rental had to be done by customer service. I also noted that of the three available trailers, the other two needed repair.STEVEN J.
El cliente no dejó un comentario.Melissa C.
El cliente no dejó un comentario.Leon R.
Uhaul was terrible to work with! I reserved online for 171 miles and 2 days. I even chose their preferred drop off location in order to save money, even though it was farther and more of a hassle. When picking up the rental they charged us the higher price and only gave us 1 day and 111 miles, not even enough to drive to the drop off location, let alone perform our move. We called and thought we had it all resolved after they got online and saw exactly the numbers I was claiming I made the reservation for. Then when we dropped off the truck they charged us, again, for the extra day and extra miles (that were all included in my original contract). I called customer service again and got a very rude girl who was very condescending and did nothing to help me even though they obviously charged me different than my original contract. She gave me a number and said I could call my bank and give them the number and they would take the charge off my card but that has to come actually from Uhaul, not me. I will never be using Uhaul again for anything. This has been totally ridiculous and they way they handled it was very disrespectful to me and very dishonest to what they advertised online.Clair B.
El cliente no dejó un comentario.JOHN F.
El cliente no dejó un comentario.Michael P.
AM radio did not work, other than that service was fine.reed N.
Both locations had very helpful and informed staff.Robert C.
I needed help unloading the car. At first he wanted to call a mecanic, whom I would have to pay, to unload. I refused and said I would rather drive some 50 miles to a U-Haul center and get help there. He finally assisted me unloading the car. The underneath safety chains are almost impossible to use on small cars. He also refused to give me the credit I was promised for turning in the trailer a day early. I had paid for 4 extra days. the actual tow was great.steven J.
El cliente no dejó un comentario.devin S.
Trailer was extremely dirty! If I had not of cleaned out the inside, all of my belongings would've had grease and dirt on them.Jared H.
El cliente no dejó un comentario.Brad T.
The truck, although fairly new, did not drive smoothly. Front wheels seemed out of balance, in fact right front was actually an inner rear from a dually setup. The truck was clean. The service I received was very good. Friendly and professional.COLIN A.
El cliente no dejó un comentario.Kelly H.
Fast and friendly. It was a good experience.SCOTT J.
Both associates where soo easy to work with. They are the best in these days of rudeness!! A real pleasure!!!Rosemarie R.
I followed the online reservation form, everything was just right. Looks like any improvements must have already been made. ¡Gracias!Lee W.
The Nephi U-Haul went out of their way to help. My needing a vehicle was an immediate situation and they responded immediately. So, thanks to all!ROBERT D.
El cliente no dejó un comentario.robin S.
El cliente no dejó un comentario.Linford B.
El cliente no dejó un comentario.taylor F.
El cliente no dejó un comentario.Garn Russell N.
El cliente no dejó un comentario.Kyle P.
El cliente no dejó un comentario.Dallin D.
Not accurate on moving blankets count. Everything else OKDavid J.