Customer Reviews for Eden Rentals
(U-Haul Neighborhood Dealer)

228 reviews

415 S Van Buren Rd   Eden, NC 27288

(336) 589-6485

Office Hours

  • Monday - Saturday:
    8 am - 12 pm / 1 pm - 5 pm
  • Sunday:
    Closed
Special Operating Hours
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(336) 589-6485

415 S Van Buren Rd
Eden, NC 27288

Services at this Location:

Office Hours

  • Monday - Saturday:
    8 am - 12 pm / 1 pm - 5 pm
  • Sunday:
    Closed
Special Operating Hours
  • 4/1/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Wayne Roberson 
Rating:
5.0

Customer did not leave a comment.

Sheretta Mitchell 
Rating:
1.0

This experience was horrible with this location! It took almost 2 hours to get picked up and an hour to return it. I had called and scheduled ahead and didn't get the truck that was reserved bc person didn't put it in the system. Time was wasted!

Lisa Wray 
Rating:
5.0

Customer did not leave a comment.

Kayleigh Adkins 
Rating:
5.0

Always excellent customer service from Ginny!! Highly recommend this location!!

RHONDA JONES 
Rating:
5.0

Excellent Customer Service all around! Ginny is awesome to work with. Always friendly and helpful.

RHONDA JONES 
Rating:
4.0

Inspect trucks to make sure that they are clean. Ours had a lot of trash and broken glass in the back that we had to sweep out before we could even start loading it for ourselves

Ellen Hendricks 
Rating:
5.0

Great place to rent,

Steven Neal 
Rating:
5.0

Customer did not leave a comment.

Walter Legg 
Rating:
5.0

Customer did not leave a comment.

Walter Legg 
Rating:
5.0

Customer did not leave a comment.

Halbert Dalton 
Rating:
5.0

Customer did not leave a comment.

Ben Burke 
Rating:
4.0

Customer did not leave a comment.

Steve Spencer 
Rating:
5.0

Customer did not leave a comment.

George A 
Rating:
5.0

Customer did not leave a comment.

tim herrington 
Rating:
5.0

Customer did not leave a comment.

Matthew Pearce 
Rating:
5.0

Customer did not leave a comment.

James Eanes 
Rating:
5.0

Nothing comes to mind.

COLLEEN PICKERING 
Rating:
3.0

Require the location to do a proper equipment inspection before rental. No photos were taken or previous damage recorded. Cab floor was covered in leaf debris from previous renter. Also, the headliner was detached at windshield, resulting in a severe water leak during heavy rain the night before return. I had to take photos of the truck myself to prove everything was existing before I drove off at the safari of my rental time.

Joseph Suo 
Rating:
5.0

Customer did not leave a comment.

Virginia Cochran 
Rating:
5.0

Great cs

jerry martin 
Rating:
5.0

Customer did not leave a comment.

James Eanes 
Rating:
1.0

My pickup/drop off got changed and I was charged over $300 for not returning to the original location!! Rip off and horrible service!!

KRYSTLE CHURCHILL 
Rating:
5.0

Staff was very helpful and friendly. I use them any time I need uhaul!

BOBBI GAULDIN 
Rating:
4.0

They were very organized and neat. Fast service and easy return.

William Hundley 
Rating:
5.0

Customer did not leave a comment.

thelma frail 
Rating:
5.0

Everything was great.

emma elberson 
Rating:
5.0

Customer did not leave a comment.

Davita Pinchback 
Rating:
5.0

Customer did not leave a comment.

James Eanes 
Rating:
5.0

GREAT CUSTOMER EXPERIENCE

David Fleming 
Rating:
4.0

Apparently, the vehicle that we were supposed to have, no one checked the tires. Having used another company for a cross country move, I drove theirs' over 2500 miles before I found the steel coming thru the drivers side tire. So I always check out tires, even on my personal vehicle, and found the Uhaul tire on the back drivers' side was slashed due to the vehicle side swiping something. The gal in the office came out and saw it and gave me another vehicle which checking it out was in great shape. The only other issue was our drop-off location was not manned by anyone and I had to go thru the office to get an Ok to leave the vehicle in Flint, MI. Pretty good gas mileage and easy to drive.

Jane Chapman 
Rating:
5.0

Jenny was on top of everything! Will definitely use again and recommend to others!

Merrilee Massey 
Rating:
5.0

Customer did not leave a comment.

billy dalton 
Rating:
2.0

Plaza mini storage location did not process our return uhaul at all. We had to call main uhaul to complete the transaction and then our full 100 dollar deposit was not returned by Plaza Mini storage

Sara Thornton 
Rating:
5.0

Customer did not leave a comment.

molly Russell 
Rating:
4.0

Customer did not leave a comment.

Margaret Garrison 
Rating:
4.0

We have rented a lot of uhaul since January. By far the most clean and the people where super friendly would be the Asheboro NC location. They where so clean and organized and the most friendly. The last two times the people acted like we where bothering them and the uhaul where not clean by no means and not very informative or nice.

Andrew Audit 
Rating:
3.0

Customer did not leave a comment.

Shannon Hughes 
Rating:
5.0

Customer did not leave a comment.

MERINDA EASLEY 
Rating:
5.0

Love these people very helpful!!

Rene dalton 
Rating:
5.0

Customer did not leave a comment.

Paul Cooke 
Rating:
5.0

Friendly staff, everything went great

Janice Smith 
Rating:
5.0

Excellent service, very friendly

Robert Procita 
Rating:
3.0

Truck was nasty, coffee or soda spilled all over the dash and the cup holders were nasty. The transmission in the truck acted like it wasn't going to change gears. That truck was ready for the junkyard I have never rented anything from U-Haul that looked like that and drove awful. I'll never use that location again.

Barbara Swarers 
Rating:
3.0

Tire blew on the car transport damaging my car. Rear tire on the truck had a broken steel belt and was bulging causing a rough ride and poor handling.

ken gabor 
Rating:
4.0

App does not work!! Could not check out or in Location was very helpful with this problem

john prillaman 
Rating:
5.0

Customer did not leave a comment.

Rhonda Gardner 
Rating:
5.0

Customer did not leave a comment.

Aniyah Casey 
Rating:
5.0

Truck sounded like it was about to explode, and would not maintain a safe speed. Definitely needs some repairs or major maintenance.

Branson Berrier 
Rating:
5.0

Customer did not leave a comment.

robert pulliam 
Rating:
3.0

Customer did not leave a comment.

Taylor Shelton 
Rating:
5.0

ex. service

Stephen Smith 
Rating:
5.0

Customer did not leave a comment.

Frank Cipoletti 
Rating:
5.0

Fast, easy transaction. Great customer service. I would rent from here again. I highly recommend.

Joel Styron 
Rating:
5.0

This location is amazing and we have used it for the past 6years. I wouldn't change a thing.

Holly Ericksen 
Rating:
5.0

Customer did not leave a comment.

Heidi Ours 
Rating:
5.0

Customer did not leave a comment.

mattie brown 
Rating:
5.0

Thank you

del garrett 
Rating:
3.0

The trailer damaged my bumper when agent connected it to my car.

dakota coble 
Rating:
5.0

stop charging extra gas mileage on weekends. this is price gouging. i use uhaul on average once a week. it is not fair to charge more on the weekend than during the regular weekdays. i try to use the service during the week because of that but sometimes that is unavoidable. just a suggestion.

James Eanes 
Rating:
5.0

I wouldn't change a thing. Very helpful with drop off. I highly recommend this location.

David Bell 
Rating:
5.0

Quick process reliable business and very convenient locations.

Tina Moore 
Rating:
5.0

This location and guy that runs it are awesome.

Dianna Keown 
Rating:
1.0

My card has been charged from them and I have not authorize the to get any of my money ... I did what I should have done

coleen kennedy 
Rating:
1.0

When customers have return trailers to a different location make sure the other location is going to take it and not refuse it. Leave you to try to find someone to take it a not be charged for something that's not your fault. This location I'm talking about is in Eden Nc. The location we drop off trailer was extremely friendly understanding and we appreciate them a lot their location is 620 Rauhut st Burlington nc

JENNIFER PONCE VILLEDA 
Rating:
5.0

Customer did not leave a comment.

amanda Patrick 
Rating:
5.0

Like to do business with this company!!!!

Daniel Dickman 
Rating:
5.0

Customer did not leave a comment.

stacey clack 
Rating:
5.0

Customer did not leave a comment.

Tammy Harley 
Rating:
5.0

Customer did not leave a comment.

John Caudle 
Rating:
5.0

Better than I expected

paul mays 
Rating:
3.0

The office was actually on the other side of the building away from the products - it took us a few mintues to figure that out. The lady there was super nice and helpful

Steven Housewright 
Rating:
5.0

Customer did not leave a comment.

Esther Hedgepeth 
Rating:
5.0

<

Gary Akers 
Rating:
5.0

Customer did not leave a comment.

elizabeth lynch 
Rating:
5.0

Customer did not leave a comment.

Larry Blanchard 
Rating:
4.0

Customer did not leave a comment.

Larry Roope 
Rating:
5.0

Customer did not leave a comment.

Dianna Keown 
Rating:
3.0

Truck ran horrible. Drove like a plane in turbulence.

Christopher Babcock 
Rating:
5.0

Awesome customer service.

Casper Huff 
Rating:
5.0

Awesome customer service

Casper Huff 
Rating:
5.0

Customer did not leave a comment.

KIM SHIRLEY 
Rating:
5.0

Great service checking in and out. Seat belt passenger side did not operate properly. Would not have known unless under driving conditions. Could have been cleaner, but what was expected.

William Garrett 
Rating:
5.0

My experience was great. I had no equipment issues & the folks were friendly & easy to talk with & made sure someone was there when I needed them there. Thank you

Barry Mcdonald 
Rating:
5.0

Customer did not leave a comment.

Rieza Woods 
Rating:
3.0

The van was so dirty inside and out.

Walter Dalton 
Rating:
5.0

Customer did not leave a comment.

Todd Crutchfield 
Rating:
2.0

Slow or no response.. Lack of communication

Amanda Stegall 
Rating:
1.0

Verify account information before allowing customers to rent. Phone numbers change constantly, your company allowed an unknown person to rent equipment under my name and told me this is the way you do business. UNACCEPTABLE and I want protection against FRAUD!!!!

Sharon Jeffers 
Rating:
5.0

Excellant service and very friendly. I will recommend this UHaul location to others.

NANCY ASSELTA 
Rating:
5.0

Customer did not leave a comment.

Daniel Mcafoose 
Rating:
5.0

Customer did not leave a comment.

Vonetta Totten 
Rating:
1.0

Truck had ash/dirt all over. It reeked of smoke and my wife and I had a head ache from ridding in the truck. I did call the local manager who gave us a discount, but this experience really impacted by likelihood of using U-Haul again.

Seth Latham 
Rating:
5.0

The attic had a lot of dirt on the floor of it.

David Slattery 
Rating:
5.0

Customer did not leave a comment.

ralph newcomb 
Rating:
3.0

I asked for a furniture dolley online-said they had it and when i picked up the trailer there wasnt one there. Also the license plate expired in March 2022 so i was pulling a trailer with expires plates.

Cala Grier 
Rating:
5.0

Customer did not leave a comment.

Daniel Aubin 
Rating:
4.0

Friendly and efficient

MARK WEDDLE 
Rating:
5.0

Site had no furniture dollies and employee stated that they had requested them from the regional person multiple times to no avail. U-Haul corporate needs to do a better job supporting and stocking their sites.

Kevin Taylor 
Rating:
4.0

Customer did not leave a comment.

Vanhsai Saengvanpheng 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top