Customer Reviews for Economy Storage
(U-Haul Neighborhood Dealer)

1,162 reviews

3325 Leonardtown Rd   Waldorf, MD 20601
(E Of Rt 301)

(301) 705-7792

Office Hours

  • Mon-Tue: 9:30 am–5 pm
  • Wed: Closed
  • Thur-Fri: 9:30 am–5 pm
  • Sat: 8 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(301) 705-7792

3325 Leonardtown Rd
Waldorf, MD 20601
(E Of Rt 301)

Services at this Location:

Office Hours

  • Mon-Tue: 9:30 am–5 pm
  • Wed: Closed
  • Thur-Fri: 9:30 am–5 pm
  • Sat: 8 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great Service!

RACHEL ALVEY 
Rating:
1.0

It took almost 45 minutes to get the car with the mobile app. There was no Wi-Fi available.. since it was Sunday there weren't any employees around so it was very difficult to get someone on the phone and they couldn't help me.

Jessica Bassil 
Rating:
5.0

Everything was seamless!

Bonita Lloyd 
Rating:
5.0

Customer did not leave a comment.

Amperita Brookins 
Rating:
1.0

This place is a scam. They fraudulently overcharge for their trucks and service. I would never patronize this business again!

Angela Scott 
Rating:
5.0

The attendant went above and beyond fulfilling our requests! He was very knowledgeable and very helpful during the entire process. Because of this wonderful treatment, we are now going to be steady customers! Thank you, thank you!!!

Christian Hutchison 
Rating:
2.0

Maintenance all your vehicles before charging any type of fee.

Yolonda Johnson 
Rating:
5.0

Customer did not leave a comment.

Chris Bovais 
Rating:
3.0

There was only one person working and there were at least 4 customers waiting to be attended to.

linda gray 
Rating:
3.0

Customer did not leave a comment.

Ron Price 
Rating:
5.0

Customer did not leave a comment.

DAMIONE WEST 
Rating:
3.0

Customer did not leave a comment.

Joy Dickerson 
Rating:
4.0

Customer did not leave a comment.

ethan charity 
Rating:
5.0

Mr. Robert was professional and easy to work with. He is the best.

mike fouch 
Rating:
3.0

My reservation was not sent to my account on my phone on Sunday at 7:30am. I had to spend 30 on the phone with customer service to figure it out. Very frustrating.

Tracy Edwards 
Rating:
5.0

Great customer service and wonderful experience.

Andrew Jenkins 
Rating:
5.0

Customer did not leave a comment.

MARTINEZ CROWELL 
Rating:
5.0

Great service as always

Marcus Grant 
Rating:
5.0

Easy pick up and return. Manager very clear explaining rental. Definitely would rent there again.

Ann Egland 
Rating:
1.0

I thought there was a no smoking policy for uhauls. I guess I was wrong. It reeked like an ash tray. If our other reservation hadn’t been abruptly canceled I would have turned the keys back in. We had to use it. Our clothes even were foul smelling afterwards. The staff at the establishment were professional and efficient.

Faye Dyson 
Rating:
5.0

Customer did not leave a comment.

Bryan Battle 
Rating:
5.0

Customer did not leave a comment.

Jonathan Logue 
Rating:
1.0

Customer did not leave a comment.

Shirlene Ball 
Rating:
1.0

I just received my bill and it was almost 50 over the quote

Dwight Giles 
Rating:
3.0

Make a trailer jack a option to have . That way a customer doesn’t have to drive around a small town with a big damn trailer , because it can’t be unhitched .

craig busby 
Rating:
2.0

The service is not really accommodating, equipment is not well maintained, you can’t even read the tag number, attendant need to take a bath stinks office also stinks

Billie De Los Santos 
Rating:
4.0

Customer did not leave a comment.

DEVON TAYLOR 
Rating:
3.0

Provide more help on the weekends. When we arrived there was an older gentleman going between the Uhaul and economy storage. He was trying his best to assist but as a result of Uhaul not being his primary, we lost 30 mins of our reservation and felt slightly rushed to get the truck back in time.

Tiara Robertson 
Rating:
3.0

The uhaul rep was not available. No area designated for drop off.

BRADLEY SKIDMORE 
Rating:
5.0

I’ve never received such thorough, pleasant, above and beyond service at a Uhaul until meeting Mr. Robert Cator. His walk-through of the vehicle left no surprises and made it a very pleasant experience driving such a huge, really new pickup truck in rainy weather. Also, he gave me the benefit of his managerial experience by confirming my insurance choice. Yes, I wanted it, but had failed to check the box online. What a save!!! Also, he educated me about a fridge laid flat needing at least 24 hrs upright before plug in. He didn’t have to tell me that, but he did anyway. He probably saved my sister’s new fridge and my day overall. Lastly, he’s genuinely a really nice gentleman! Who knew a Uhaul experience could be this great?!?! Thank you, Robert, for such a great day! You helped me be successful helping my sister’s family and I am so grateful! We will definitely acquire your services again. Much appreciated!!!

Lisa E W Keister 
Rating:
5.0

Arrived early and the site manager was very accommodating. Professional, friendly, and speedy service! Good equipment!

Shawn Walicki 
Rating:
5.0

Customer did not leave a comment.

tyeece chase 
Rating:
5.0

Great location I have rented from here numerous times.

James Jaffe 
Rating:
3.0

The equipment was decent and got the job done; however the office was dirty and smelled horrid. The staff also was not very personable and was a bit difficult to work with. I chose this location since it was close to my home, but would probably go to another location in the future.

Staci Williams 
Rating:
4.0

Customer did not leave a comment.

GEORGE ANAYA 
Rating:
1.0

How about the guy running the place speaks clear English, has teeth in his mouth or at least something fake, speaks somewhat intelligently, doesn't charge you 2 full days for bringing it back past 6 hours after rental. But yet cleared me a full day for 6 hours. Has a clear open door way and not sand bag blocking entry to step over, and guy working doesn't park his 1985 Buick car that's been in a derby. No paint right by the main entryway. Rude rude rude. Terrible representation of uhaul. I rent alot of uhauls doing clean outs fir banks, my guys do so not always showing under my name, and bank foreclosures are back to picking up again, but I think I'll look into alternatives. This was terrible

Timothy Nelson 
Rating:
4.0

Customer did not leave a comment.

Rodney Smallwood 
Rating:
3.0

Customer did not leave a comment.

Daniel Cacchione 
Rating:
1.0

Had a 9:30 in person pick up after talking to the agent in the facility and he said that he would be there at 9:30 no one showed up at all till 10 am then I had to figure out how to do a self check out was not comfortable with it.

bertram bowen 
Rating:
5.0

Customer did not leave a comment.

Ralph Kalma 
Rating:
5.0

Decent location, have utilized in the past and personnel are friendly & responsive to your needs.

ARVESTER BROOKS 
Rating:
5.0

Customer did not leave a comment.

james spradlin 
Rating:
5.0

I received outstanding customer service from the sales associate. He was very informative, in reference to the paperwork. In addition, he was patient, understanding & kind.

Nanette Montue 
Rating:
1.0

The manager was not very forthcoming with information concerning the additional purchase of insurance. He had to prepare my paper twice because I requested that my copy of the paperwork show I had purchased insurance. The office located at 3325 Leonardtown Road was very dirty, the furniture as well. Mold from flooding was very prevalent along the base of the floors. I would NOT recommend the location to anyone.

Rachel Mann 
Rating:
2.0

Don’t tell me to pick up the truck at 8 am when the location doesn’t open until 9:30 am. I needed it for 8 hours and only got 6 hours when all was said and done. Overall not super happy with the whole ordeal and will probably look elsewhere in the future. $200 and I didn’t even get the allotted time I was charged for.

Aaron Green 
Rating:
4.0

Customer did not leave a comment.

Nissa Concepcion 
Rating:
4.0

Customer did not leave a comment.

scott ke 
Rating:
5.0

Excellent and professional customer service.

Mitchell Balakit 
Rating:
1.0

The attendant was very unprofessional and I was charged and never took possession of the rental ..Terrible experience with this location.

Carlos Todd 
Rating:
5.0

Customer did not leave a comment.

John Lyles 
Rating:
5.0

Customer did not leave a comment.

Jaclyn Ambos 
Rating:
5.0

Customer did not leave a comment.

Joe Hornsby 
Rating:
5.0

Customer did not leave a comment.

Preston Matheson 
Rating:
5.0

Customer did not leave a comment.

Tim Dove 
Rating:
5.0

Customer did not leave a comment.

SADE DUNN 
Rating:
5.0

Nothing. This location is now one that we are familiar with, they even know we are now. It's a great feeling.

Cheryl Somers 
Rating:
4.0

I was charged $20 for after hours drop off. I was never told of this and it was dropped off at 1:30 Sunday afternoon. It would have been cheaper to return the next day.

Bud Wareham 
Rating:
1.0

Worse experience in my life renting a truck unbelievable

Joseph Dotson 
Rating:
5.0

Customer did not leave a comment.

Lazarus Thomas 
Rating:
4.0

Customer did not leave a comment.

Robert Bell 
Rating:
3.0

Customer did not leave a comment.

Christine Anderson 
Rating:
5.0

Great customer service.

Terence Johnson 
Rating:
5.0

Customer did not leave a comment.

charles ruehl 
Rating:
5.0

Everything was seemless and easy to reserve! Thanks Bob for being so helpful and I appreciate your prompt attention to my pick up question! Keep up the great customer service!

Shonna Holmes 
Rating:
5.0

Nothing to improve. Very professional.

lester diggs 
Rating:
5.0

Customer did not leave a comment.

Hanne Wilburn 
Rating:
5.0

Customer did not leave a comment.

Chantal Dobbins 
Rating:
5.0

Customer did not leave a comment.

Harry Faber 
Rating:
4.0

Customer did not leave a comment.

Michael Surface 
Rating:
5.0

Excellent customer service: He connected the trailer and verified the trailer lights were fully operational. Upon return, he disconnected the trailer and emailed me a reciept.

George Montgomery 
Rating:
3.0

Was charged a late fee, waiting for reimbursement.

Carl White 
Rating:
5.0

Customer did not leave a comment.

Dante Brooks 
Rating:
3.0

truck had no air conditioning

Jorge Abell 
Rating:
1.0

I tired to call. I was charged $20 extra dollars for an after hours fee when the guy told me the store closed at 6pm my rental time was until 6:30pm and get the truck back before morning which I got it back well before then. I want my money back

MALEKA GREEN 
Rating:
4.0

Customer did not leave a comment.

sarah beckner 
Rating:
4.0

Customer did not leave a comment.

Katherine Benham 
Rating:
5.0

Costumer services were very respectful and prompt

Joseph Perry 
Rating:
4.0

Customer did not leave a comment.

Christopher Hunsaker 
Rating:
3.0

Very easy and straightforward process, was at the counter for less than 10 minutes and was sent on my way.

Alvin Crowder 
Rating:
5.0

Customer did not leave a comment.

lonnie ouzts 
Rating:
5.0

Customer did not leave a comment.

Vito Mazzoli 
Rating:
5.0

Customer did not leave a comment.

Robert McCollum 
Rating:
4.0

Just cosmetics, appearance of the office needs to be updated. However, the Customer Service was amazing. The young man who checked me and every other customer in was knowledgeable and polite. It was truly an amazing experience.

Pastor Cheryl Somers 
Rating:
4.0

Customer did not leave a comment.

LaShawn Dunkins 
Rating:
2.0

Customer did not leave a comment.

Miranda Jordan-Grissett 
Rating:
3.0

Customer did not leave a comment.

lynn savoy 
Rating:
4.0

Customer did not leave a comment.

Victor Cooper 
Rating:
2.0

The manager installed the hitch. The hitch was not locked. Upon loading the car, the hitch jumped off the ball and hit my one year old Tahoe. It punctured the rear panel through to the bare metal. I have towed for years and never had an issue. Absolutely disappointed.

JAMIE-JO PERRY 
Rating:
5.0

Can't think of anything

Richard Spargur 
Rating:
5.0

Customer did not leave a comment.

Michael Torgerson 
Rating:
5.0

Nothing so far.

ISMAIL SHODEINDE 
Rating:
5.0

Customer did not leave a comment.

Michael Torgerson 
Rating:
5.0

Great service and perfectly priced

Rafaela Santiago 
Rating:
2.0

The facility was not appetizing but the service was good and the equipment was great.

Carl Stowe Jr 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS SMITH 
Rating:
3.0

Customer did not leave a comment.

Billy Woodall 
Rating:
5.0

Customer did not leave a comment.

Katrina Flores 
Rating:
5.0

Nothing. Excellent customer service.

Kenneth Hill 
Rating:
5.0

Customer did not leave a comment.

Daija Proctor 
Rating:
5.0

Customer did not leave a comment.

cedric Smith 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top