The cargo trailer was not hooked to the trailer hitch properly causing it to come off while driving on the freeway. This almost caused us to lose the trailer and flip the car. Very unprofessional and very dangerous.LONNIE W.
Customer Reviews for Economy Portable Buildings
(U-Haul Neighborhood Dealer)
Livingston, TX 77351
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 9 am - 2 pm
- Sun: Closed
Special Operating Hours
- 12/24/2021: 9:00 am - 1:45 pm
- 12/25/2021: Closed
- 12/27/2021 - 1/1/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff goes above and beyond with their customer service. We have rented several times and will continue to rent from them.REBECCA L.
Customer did not leave a comment.RODNEY B.
I didn't meet anyone. The gps brought me a little further than i needed to be but it's fineTYLER P.
Customer did not leave a comment.TERRY W.
Customer did not leave a comment.juanita E.
Great service. Great trailer great overall experience. Great personnelWALTER N.
Customer did not leave a comment.Crystal W.
Staff was great and easy to work withJEREMY A.
Customer did not leave a comment.Mary M.
Customer did not leave a comment.TAMMY W.
I can understand due to covid the office was closed, but their sign said they open at 9 am but also said closed....could have been a little more clear. Only one person working on uhaul rentals, wait time was longer than I had hoped. Received a call wanting to know if the vehicle was returned two days after I returned it. Clueless of what is sitting on their lot!!!!!Christi G.
The app did not work for me at Drop off. I tried repeatedly for almost an hour before I had to leave and call for assistance from Customer Service. Jessica, the customer service rep was wonderful.KELLY H.
Don't allow people to prepay for items you don't have in stock.tammy A.
Employees very nice and helpful. Trailer did need to be swept out before we got on our way.Harlean O.
When I received the uhaul truck it was not swept out and they did not have the appliance dolly I reserved so I had to travel across town to pick one up from another location which put me behind.SHANA K.
Customer did not leave a comment.MICHAEL P.
Customer did not leave a comment.Renata M.
Was not that easy to locate since there are multiple â€œEconomy Portable Buildingsâ€ on the same Hwy 190 W and I wound up visiting ALL of them even after getting directions and speaking to the lady twice on the phone!Susan C.
Customer did not leave a comment.THOMAS N.
Customer did not leave a comment.Kelley G.
Could have reimbursed for the hitch and pin I had to replace that your uhaul brokeRandall C.
Customer did not leave a comment.Shawn K.
Customer did not leave a comment.Dana W.
make your address visible from the highway ay 55 mphAllen B.
Customer did not leave a comment.GARY B.
Customer did not leave a comment.Susan D.
I was completely satisfied and can not think of anything to make the process better.Marvin A.
Customer did not leave a comment.TIMOTHY B.
Customer did not leave a comment.Walter W.
Customer did not leave a comment.David B.
Customer did not leave a comment.Rita B.
The employee at the drop off location was rude and seemed unwilling to work. She explained that she recently had surgery and that she could not have trailers dropped off their. I explained to her that I was supposed to drop it off at this location but she insisted that I drop it off at the â€œmain lotâ€. I then asked her since I was going to reserve another trailer could I just drop it off and pick it ip there but she was unwilling to do that, it was as if I was inconveniencing her. After I pick up my trailer reservation next week I will no longer rent another trailer from Uhaul.CODY ADDISON W.
Very satisfied with yalls service. Keep on doing a great job!Jorge C.
go to ryderJames R.
Customer did not leave a comment.WANDA W.
Economy portable buildings pick up location, people, and uhaul equipment were all great. Big help fir me! Thankyou!Richard G.
The only issue was trying to check it back in, as the Uhaul website was down. But I called the office and they were so helpful and assured me it was take care of. Very nice ladies in the office.TAMELA L.
Everyone was nice and worked quickly to get me on the road. If uhaul could change the mileage given it would be nice on a one way to be given at least as many miles as needed to get to the new location and returned and stop and get food or gas.Candace K.
Customer did not leave a comment.Ronald H.
Not taking so long renting itDEBBIE TOMLINSON H.
Very well maintained ðŸ‘ðŸ¼Jake C.
Customer did not leave a comment.Crystal D.
Customer did not leave a comment.HEATHER J.
There are other locations in my area but I always prefer these ladies at this location because they just do such a great job. I love them!Edward E.
Customer did not leave a comment.Justin T.
Customer did not leave a comment.Odis B.
Customer did not leave a comment.ALFREDO R.
They were very nice.Ricky W.
Customer did not leave a comment.lisa M.
Customer did not leave a comment.MARGARET DUTHEL A.
Customer did not leave a comment.john S.
Nothing that I can think of. This was the easiest, hassle free experience I've ever dealt with. I am extremely satisfied. I NEVER give out â€œexcellentâ€ ratings. Well I can't say that anymore.Sam P.
Customer did not leave a comment.Jonathan L.
Customer did not leave a comment.Brian K.
Customer did not leave a comment.Greg J.
Arrived at location, at the address provided and were told to call when we arrived. We did so and were told we were at the wrong location. Even after arriving at the addressed provided by U-haul. They asked us to " drive across the street to the "cabin." However, there were 10 buildings and they all looked like cabins. The office sign is not visible from the first driveway (we didn't see the second one, or that it was a circle) so we waited a long while before we were assisted. No directionals, poor customer service and honestly, it felt as if no one knew what was going on. While on the phone with them finalizing the reservation that I had made on line, I was told, "OK, your total will be $278." I said, "Umm. I don't think so. My total should be just under $180." She said, "Oh, Ok." ??? After she finalized all the details, she brought us the key and we left. 5 minutes after my husband left the lot in the truck, he called me to say, "There's not a drop of gas in this truck. The gas light is on, and I don't even know if I can make it to a gas station!" When I called the office, they said, "Well didn't you inspect the truck before you left? We sent you a text message with instructions on procedures before you left the lot." Ummm. No I didn't know this, because I was on the phone with you the entire time trying to get a key. We had no idea there was action required on our part. So after we left the lot, I pulled up the text message and answered the questions as best as I could. When it showed photos of the truck and we had to "approve" said photos, it didn't even appear to be the same truck. Unless photos were taken at a different location. I'm the easiest person in the world to get along with, but there was nothing simple or pleasing about this process at all. It would be most helpful if employees, when handing keys to customers to say, "Hey, before you drive off the lot, please answers the questions on your phone (we sent you a text!) and if you have any questions, we can help." Not trying to be difficult, but this was not a smooth process. I also forgot to mention, when I called to say, "Hey! The gas light is on!" After my conversation with the girl who answered the phone, she then transferred me to Jay, who was helpful and seemed to know a bit more about what was going on. She said we were to return the gas with 1/4 tank and they would credit us $19. However, I never should have had to make any phone calls. All of this should be part of the process/conversation when the truck is picked up. In addition, but the time I was able to call my husband back, he had found a gas station and filled the gas tank. Which, by the time we returned it the following day, left it with 3/4 tank of gas. Not 1/4 tank. So you basically received a free 1/2 tank of gas from us and I would like a credit for this as well. What is the process to request this?john S.
The COVID to go away and get back to normal and then your speediness can come back.Dennis S.
Drop off location was closed, I was a little confused with the on line drop off procedure but the call in person was more helpfulDavid S.
I was unable to pick up the rental prior to them opening so I had to wait until 9. Then the woman was new and could not work the program so we spent 45 min dealing with this issue.TAMMIE N.
No instructions on where to leave the key. I left it in the glove box.JASON M.
Very friendly Helpful personnel. Knowledgeable and accommodating.Benjamin H.
Customer did not leave a comment.Dennis S.
Customer did not leave a comment.Douglas B.
Customer did not leave a comment.Raymond D.
Customer did not leave a comment.Katherine M.
She made anything very easy and kept me informed on all the changes due to the virus She was greatLinda V.
Customer did not leave a comment.Parelee B.
The people were great. The equipment was very clean and operated very well.Scott W.
The location was easy to find, but the driveway and holes were atrocious. The trailer ratchet straps were corroded and in desperate need of lubrication.Lindsey P.
The truck leaked and got are boxes wet and ruined are 1000 dollar mattress. But uhaul only wants to refund use 200 dollars. That doesn't even replace the 300 dollars we spent for a temporary mattress we had to buy so we had a bed to sleep in. The truck leaks but hey not uhauls problem it's just are shot that got ruined.Stefan S.
Wet satisfied customer! Everything went great from pick up to deliver! U-Haul made it so easy! Thank you!Debbie R.
Customer did not leave a comment.Thomas C.
No one was there, however U haul had to call me to see where there truck was. They had not entered my drop off into the system two days laterKip R.
Customer did not leave a comment.Nicole G.
The one tire was very bald, and made me nervous driving 1300 miles.Peter B.
Keep up the great Customer ServiceDaniel M.
Customer did not leave a comment.Ray B.
Customer did not leave a comment.David V.
Customer did not leave a comment.Brooke D.
I don't understand why you go through the complete rental process including credit card approval, then you have to redo it again when you pick up the trailer. I rent autos and hotels all the time, you normally just have to show your card and sign the paperwork. Not a very clean system.George H.
the staff is wonderful to work with!Kairos M.
Everytime I hve went into this place the service is so great I would recommend anyone that need to rent from uhaul make this place your stop the lady's there r greatJohn W.
The ladies, well they ROCK !Rebecca L.
The lady that helped me didn't know how to do anything uhaul related. I had to walk her through it. She didn't know anything about the trailerRyan M.
They are setting up, cleaning, and really beginning to get it going! Nice little place! Tons of potential!!Dana S.
Customer did not leave a comment.Rita C.
None neededNorman A.
Customer did not leave a comment.Stanley C.
Always helpful at this location. I will continue to do business with them.Julie B.
Customer did not leave a comment.JOSEPH R.
Friendly people, and a no smoking environment that I observed.Robert C.
Customer did not leave a comment.Randy T.
Customer did not leave a comment.Gary D.
Customer did not leave a comment.Lance W.
Customer did not leave a comment.Elizabeth U.
Customer did not leave a comment.Elizabeth U.
Customer did not leave a comment.JAY L.
Customer did not leave a comment.Russell E.