excellent customer service
JOHN C
Customer Reviews for Economy Heated Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent costumer care.
angelina gQuick and efficient pickup and drop off
Scott Ithe cashier was great
lynn hUhaul was in need of repair
Brett MEverything was great
JAMES GMaybe put a sign before industrial road so I would know when to turn. I passed it and then had to turn around. Otherwise it was nice and easy to use.
Carmen FThe woman in the office was very nice. The 20' truck I was suppose to get was stuck in the ice. There was a huge coffee stain frozen in the cup holder and because it was stuck in the ice/snow, it made me late to my closing. I had to get a smaller truck (15') and in result had to take more trips spending more money in the long run. Very upset and will not use again.
AUSTIN CThe move went well, and I was very satisfied with everything. Now I have quit a few moving blankets to sell. Bill
bill mFunctionally the site worked well but aesthetically it wasn’t very inviting. The female staff member was professional, courteous and friendly. Great experience!!
Randy Kadjust bill for supplemental appliance dolly that we couldn't use
Rosemary LToo far out of my way to pick up a U-Haul. When people are moving they don’t have extra time to drive an hour out of their way to pick up a moving truck and I was charged for equipment I didn’t even get
Jennifer DVery straight forward and easy interaction. The woman there was very helpful in answering our questions.
CHRISTINE CThe customer service was friendly and helpful.
Brandon DWeb site did not work to good. Had to go back on a couple times
Dennis BVery helpful staff. Answered all my questions and gave very clear, easy to follow instructions on use of the trailer.
Paul BStaff were helpful and polite, A pleasure to deal will.
Scott FCustomer Service was impeccable
Laura KUsed less than an 1/8 of a tank and was charged $25 for gas.
Kris FI'm not sure the lady's name but she was wonderful. She was super helpful and pleasant.
Sean EMy experience was very fast and convenient and employee was friendly and helpful
David FLower mileage rates
Tom LThis was my 1st time renting from this location and had a very good experience. Pete was very helpful answering questions before and during the rental. Tom the area manager was very helpful when I had some challenges with the mobile check in- site not recognizing my location services on my cell. Will definitely rent again!
Steven LService was excellent and the staff was friendly but the engine light went on. Just recommend checking the vehicles.
Steven MI went to pick up my rental and I couldn't because I chose to pick up at the counter and when I got there, the guy at the counter said I was registered for a 24/7 pick up. I called the customer service # and she had to said I was registered for a counter pick up. The counter person said he could give me a code and the customer service on the phone said I was a counter pick up. 45 minutes later .....customer service changes my order to 24/7 pick up so I could have a code to open box for truck keys. I was so angry and disappointed in the company. Then when I went to drop the truck off, I dropped the keys of because the online service at wouldn't recognize my location. I waited on the phone for 15 or more minutes for a representative to answer so I could let them know that I dropped the truck off. It was a frustrating pick up and drop off. I attempted to use the app for dropping off and it was difficult. After an hour, I left.
Michele WEverything was Perfect. Good service,
anthony cThe young lady that helped me was so sweet to everyone, very professional with a smile to boot, because of her i would and will use this location again. Tell her thank you, f from a satisfied customer. Michael Jones
Michael JDid a good job
WAYNE BGreat people !!! Easy pick up and drop off!. Good price!!
Stephen GI’ve never been let down at this location. I’ve rented/returned trucks a number of times and they’re all consistently helpful and always willing to go above and beyond.
Benjamin SThanks Raquel... Always excellent service at this location!
CHRISTOPHER DFriendly, Quick, seemed to know what he was doing! If you like to keep your car clean you won’t find this with U Haul! I like interior clean, spill free and swept, but apparently U Haul doesn’t!
Geoffrey STruck was new and worked excellent. Self-return was easy and convenient.
CHRISTOPHER DBlankets were wet and smelled when i took thrm out of the bag
Sharon TReservation system/process is poor, at best. No consideration for customer requirements or customer service. I am still waiting for a supervisor to contact me, over two days later. I will try to avoid Uhaul at all costs in the future. Locations themselves were fine - it's corporate that is horrible.
dan nThe trailer performed very well as usual. Good service as usual by the staff at this U-Haul dealer.
CHRISTOPHER DFor the return, they were closed due to inclement weather. I was able to park the trailer outside the fence and do self-return on my phone.
CHRISTOPHER DGas wasn't filled and they had to sweep
Sheila VPlace is a scam. I drove the truck for a total of 8.2 miles TOTAL. But they said I drove it 10.0. I put one gallon in because the gas gauge didn't even move but they said I used a quarter of a tank of gas going just 10 miles and charge me 16.88 for 4.5 gallons of gas. I guess the trucks get 2 miles per gallon. I return the truck after 4 hours and left it outside Saturday. Get a call sunday from someone name Sandy saying I haven't brought the truck back and I was going be charged for another day. Informed the lady I brought it back the day before but she didn't believe me and said if I brought it back it would have been checked back in. So I leave work an hour early and I'm a RN so leaving an hour early cost me 38.20 in lost wages to drive to Uhaul because they would not answer the phone. I get there and the place isn't even open even when they said they are open till 4pm on Sunday. I call Uhaul back and tell them I'm here but truck is still where it was but no one is here. Lady said she would email regional Uhaul guy to check the place out the next day. They lied on how many miles I drove. They just rounded it up to the nearest 10. What are the odds I drove exactly 10.0 miles? Not likely....Plus to charge me for 4.5 gallons when I put in 1 gallon to cover the 8.2 miles I drove is a scam. The gas guage didn't even move going 8.2 miles but I put in a gallon just in case...... Total scam. Me losing out of 1 hour of work at 38.20 but being charged 16.22 for gas and for 1.8 miles I never drove. I'm out of around 56 bucks. The place wasn't even professional enough to be open when they are supposed to be. Unreal.... Stay away.....
Terence PThis location always provides excellent equipment and service.
CHRISTOPHER DDuring the transaction, the computer was malfunctioning. Pete called U-Haul and a representative there promptly assisted him with the computer. The trailer worked wonderfully, as usual. It's good to know the staff at U-Haul is always ready to help!
CHRISTOPHER DRaquel is very knowledgeable and professional. The trailer performed flawlessly.
CHRISTOPHER DThe gentleman that helped us went out of his way to accommodate us and the extra effort he put forth was appreciated. Great overall experience.
Joseph TFriendly and knowledgeable staff. Excellent customer service. Trailer performed flawlessly.
CHRISTOPHER DI would suggest that the people working at this location be educated on advising the customers of the per mile fee. My husband and I were not advised of the per mile fee and were shocked and u prepared when we were adv that we had to pay per mile. This was never discussed when we originally rented the truck. As a matter of fact the man who rented it to us told me I would have a refund coming to me when I returned the truck. This is very poor customer service and on my opinion irresponsible. It may only have been an additional $50 but as a single mom I count on every penny.
crissy pMANAMENT .....Mike deserve s a raise....went well beyond his means to keep this frequent user of uhaul sevices, happy..had an issue with mileage and time due to wether,.he made a call,and was professional and reassuring. Thanks for hiring him!!!
Will SI will never use uhaul again. I made a reservation 2 weeks in advance for a pick up in Plainfield ct. Day before I am told pick up will be in Columbia ct. That is an hour away from my house. This is the 2nd time I have had issues with uhaul. Luckily I was able to get one in Coventry Rhode island, but still it was a half hour away. I will never recommend uhaul and I will never use them again.
Christin PThe guy at the facility was exceptional. He provided outstanding customer service and went above and beyond for me . I would definitely use this facility again .
dawn vMike was dry helpful
George FAfter hours drop off
Michele BIf you make a reservation it should be there
Lisa BOur rental and return process was simple and went well, but when returning truck to drop-off location, there was no indication on where to leave it and the business was gated off and we couldn't get it. Signage of some sort would have been helpful. Our truck's roof also leaked in the rain and got our belongings wet. There was literally a puddle in the truck.
SARAH WI didn't catch the name of the man working there, but he was very accommodating to us. If I ever need a U-Haul trailer I would not hesitate to use their services again and I told him as much. Originally I went to another U-Haul store in Coventry and was told there were no trailers available in the state of RI! Five minutes later I called Economy Heated Self Storage and magically found one!
JOSEPH RVERY NICE PEOPLE THEY GO FAR AND BEYOND TO MAKE SURE YOU GET WHAT YOU NEED. I WILL ALWAYS GO THERE
KELMER FThe service / employees people are most helpful and courteous and put everything together efficiently courteously with an aim to help me get thru the process and on my way. The people here are great
CURTIS BWe had to go to this location because the original location didn’t have the truck. The original location also weren’t there at the time they supposed to be. Our pick up time was 8:30, we were there at 8:40 and had to wait for 10 more minutes. Then another 10 minutes to tell us they didn’t have the truck. The original location was Sandy Bottom Rd., Coventry RI.
Gregory D