Customer Reviews for Economy Heated Self Storage
(U-Haul Neighborhood Dealer)

256 reviews

6 Industrial Dr   Coventry, RI 02816
(@ Rt 117)

(401) 821-8034

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: 8 am–4 pm

Services at this Location:

Contact Us

(401) 821-8034

6 Industrial Dr
Coventry, RI 02816
(@ Rt 117)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: 8 am–4 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

excellent customer service

JOHN COPPOLA 
Rating:
5.0

Customer did not leave a comment.

John Daley 
Rating:
5.0

Customer did not leave a comment.

DENNIS DAIL 
Rating:
5.0

Customer did not leave a comment.

Eric Rossman 
Rating:
5.0

Customer did not leave a comment.

jody nelson 
Rating:
5.0

Customer did not leave a comment.

David Hurder 
Rating:
5.0

Customer did not leave a comment.

Michael Leavitt 
Rating:
5.0

Excellent costumer care.

angelina gomes 
Rating:
5.0

Customer did not leave a comment.

LeeAnn Cagnina 
Rating:
5.0

Quick and efficient pickup and drop off

Scott Irwin 
Rating:
5.0

the cashier was great

lynn holston 
Rating:
5.0

Uhaul was in need of repair

Brett Mauldin 
Rating:
5.0

Everything was great

JAMES GOUVEIA 
Rating:
5.0

Maybe put a sign before industrial road so I would know when to turn. I passed it and then had to turn around. Otherwise it was nice and easy to use.

Carmen Ferra 
Rating:
2.0

The woman in the office was very nice. The 20' truck I was suppose to get was stuck in the ice. There was a huge coffee stain frozen in the cup holder and because it was stuck in the ice/snow, it made me late to my closing. I had to get a smaller truck (15') and in result had to take more trips spending more money in the long run. Very upset and will not use again.

AUSTIN COYLE 
Rating:
5.0

The move went well, and I was very satisfied with everything. Now I have quit a few moving blankets to sell. Bill

bill maccarone 
Rating:
5.0

Customer did not leave a comment.

Mark MacCartney 
Rating:
5.0

Customer did not leave a comment.

christina puckett 
Rating:
5.0

Customer did not leave a comment.

THERESA SAMPSON 
Rating:
5.0

Customer did not leave a comment.

James Loven 
Rating:
5.0

Functionally the site worked well but aesthetically it wasn’t very inviting. The female staff member was professional, courteous and friendly. Great experience!!

Randy Knaak 
Rating:
4.0

adjust bill for supplemental appliance dolly that we couldn't use

Rosemary L Morgan-Lee 
Rating:
2.0

Too far out of my way to pick up a U-Haul. When people are moving they don’t have extra time to drive an hour out of their way to pick up a moving truck and I was charged for equipment I didn’t even get

Jennifer Dion 
Rating:
3.0

Customer did not leave a comment.

James Kennedy 
Rating:
4.0

Very straight forward and easy interaction. The woman there was very helpful in answering our questions.

CHRISTINE CHANG 
Rating:
3.0

The customer service was friendly and helpful.

Brandon Davidson 
Rating:
5.0

Customer did not leave a comment.

Laura Gencarella 
Rating:
5.0

Web site did not work to good. Had to go back on a couple times

Dennis Bottomley 
Rating:
5.0

Customer did not leave a comment.

Benjamin Marchant 
Rating:
5.0

Very helpful staff. Answered all my questions and gave very clear, easy to follow instructions on use of the trailer.

Paul Buckley 
Rating:
5.0

Customer did not leave a comment.

jeffrey cathcart 
Rating:
5.0

Staff were helpful and polite, A pleasure to deal will.

Scott Famiglietti 
Rating:
5.0

Customer did not leave a comment.

David Guglielmetti 
Rating:
5.0

Customer Service was impeccable

Laura Koch 
Rating:
3.0

Used less than an 1/8 of a tank and was charged $25 for gas.

Kris Fornuto 
Rating:
5.0

I'm not sure the lady's name but she was wonderful. She was super helpful and pleasant.

Sean Emmett 
Rating:
5.0

My experience was very fast and convenient and employee was friendly and helpful

David Fontaine 
Rating:
5.0

Customer did not leave a comment.

Shirley Corio 
Rating:
4.0

Lower mileage rates

Tom Lima 
Rating:
5.0

This was my 1st time renting from this location and had a very good experience. Pete was very helpful answering questions before and during the rental. Tom the area manager was very helpful when I had some challenges with the mobile check in- site not recognizing my location services on my cell. Will definitely rent again!

Steven Lucci 
Rating:
5.0

Customer did not leave a comment.

denise WHALEN 
Rating:
5.0

Service was excellent and the staff was friendly but the engine light went on. Just recommend checking the vehicles.

Steven Mathers 
Rating:
5.0

Customer did not leave a comment.

Michael Stitt 
Rating:
1.0

I went to pick up my rental and I couldn't because I chose to pick up at the counter and when I got there, the guy at the counter said I was registered for a 24/7 pick up. I called the customer service # and she had to said I was registered for a counter pick up. The counter person said he could give me a code and the customer service on the phone said I was a counter pick up. 45 minutes later .....customer service changes my order to 24/7 pick up so I could have a code to open box for truck keys. I was so angry and disappointed in the company. Then when I went to drop the truck off, I dropped the keys of because the online service at wouldn't recognize my location. I waited on the phone for 15 or more minutes for a representative to answer so I could let them know that I dropped the truck off. It was a frustrating pick up and drop off. I attempted to use the app for dropping off and it was difficult. After an hour, I left.

Michele Woods 
Rating:
5.0

Everything was Perfect. Good service,

anthony cece 
Rating:
5.0

Customer did not leave a comment.

Michael Gabriele 
Rating:
5.0

Customer did not leave a comment.

Richard Tanguay 
Rating:
5.0

The young lady that helped me was so sweet to everyone, very professional with a smile to boot, because of her i would and will use this location again. Tell her thank you, f from a satisfied customer. Michael Jones

Michael Jones 
Rating:
4.0

Did a good job

WAYNE BROWN 
Rating:
5.0

Great people !!! Easy pick up and drop off!. Good price!!

Stephen Goldrick 
Rating:
5.0

Customer did not leave a comment.

Garry Meade 
Rating:
5.0

I’ve never been let down at this location. I’ve rented/returned trucks a number of times and they’re all consistently helpful and always willing to go above and beyond.

Benjamin Souza 
Rating:
5.0

Customer did not leave a comment.

tina mcmenomy 
Rating:
5.0

Customer did not leave a comment.

Chris Anderson 
Rating:
5.0

Customer did not leave a comment.

Samantha Marques Andrade 
Rating:
5.0

Customer did not leave a comment.

Mark Barter 
Rating:
5.0

Thanks Raquel... Always excellent service at this location!

CHRISTOPHER DAGOSTINO 
Rating:
5.0

Friendly, Quick, seemed to know what he was doing! If you like to keep your car clean you won’t find this with U Haul! I like interior clean, spill free and swept, but apparently U Haul doesn’t!

Geoffrey Sinnott 
Rating:
5.0

Truck was new and worked excellent. Self-return was easy and convenient.

CHRISTOPHER DAGOSTINO 
Rating:
4.0

Blankets were wet and smelled when i took thrm out of the bag

Sharon Tiernan 
Rating:
5.0

Customer did not leave a comment.

Steven Budziak 
Rating:
4.0

Reservation system/process is poor, at best. No consideration for customer requirements or customer service. I am still waiting for a supervisor to contact me, over two days later. I will try to avoid Uhaul at all costs in the future. Locations themselves were fine - it's corporate that is horrible.

dan naftol 
Rating:
5.0

Customer did not leave a comment.

Luciano rodriguez 
Rating:
5.0

Customer did not leave a comment.

Wayne Corbeil 
Rating:
5.0

Customer did not leave a comment.

Sharon Cabral 
Rating:
5.0

Customer did not leave a comment.

Christopher Ramos 
Rating:
3.0

Customer did not leave a comment.

Krystine Davis 
Rating:
5.0

Customer did not leave a comment.

Maureen Malardo 
Rating:
5.0

The trailer performed very well as usual. Good service as usual by the staff at this U-Haul dealer.

CHRISTOPHER DAGOSTINO 
Rating:
5.0

For the return, they were closed due to inclement weather. I was able to park the trailer outside the fence and do self-return on my phone.

CHRISTOPHER DAGOSTINO 
Rating:
5.0

Gas wasn't filled and they had to sweep

Sheila Vigil 
Rating:
1.0

Place is a scam. I drove the truck for a total of 8.2 miles TOTAL. But they said I drove it 10.0. I put one gallon in because the gas gauge didn't even move but they said I used a quarter of a tank of gas going just 10 miles and charge me 16.88 for 4.5 gallons of gas. I guess the trucks get 2 miles per gallon. I return the truck after 4 hours and left it outside Saturday. Get a call sunday from someone name Sandy saying I haven't brought the truck back and I was going be charged for another day. Informed the lady I brought it back the day before but she didn't believe me and said if I brought it back it would have been checked back in. So I leave work an hour early and I'm a RN so leaving an hour early cost me 38.20 in lost wages to drive to Uhaul because they would not answer the phone. I get there and the place isn't even open even when they said they are open till 4pm on Sunday. I call Uhaul back and tell them I'm here but truck is still where it was but no one is here. Lady said she would email regional Uhaul guy to check the place out the next day. They lied on how many miles I drove. They just rounded it up to the nearest 10. What are the odds I drove exactly 10.0 miles? Not likely....Plus to charge me for 4.5 gallons when I put in 1 gallon to cover the 8.2 miles I drove is a scam. The gas guage didn't even move going 8.2 miles but I put in a gallon just in case...... Total scam. Me losing out of 1 hour of work at 38.20 but being charged 16.22 for gas and for 1.8 miles I never drove. I'm out of around 56 bucks. The place wasn't even professional enough to be open when they are supposed to be. Unreal.... Stay away.....

Terence Pinkston 
Rating:
5.0

This location always provides excellent equipment and service.

CHRISTOPHER DAGOSTINO 
Rating:
5.0

Customer did not leave a comment.

Peter Balkus 
Rating:
4.0

Customer did not leave a comment.

Tracey Fava 
Rating:
5.0

Customer did not leave a comment.

Maureen Brown 
Rating:
5.0

During the transaction, the computer was malfunctioning. Pete called U-Haul and a representative there promptly assisted him with the computer. The trailer worked wonderfully, as usual. It's good to know the staff at U-Haul is always ready to help!

CHRISTOPHER DAGOSTINO 
Rating:
5.0

Customer did not leave a comment.

Derek Anforth 
Rating:
5.0

Raquel is very knowledgeable and professional. The trailer performed flawlessly.

CHRISTOPHER DAGOSTINO 
Rating:
5.0

The gentleman that helped us went out of his way to accommodate us and the extra effort he put forth was appreciated. Great overall experience.

Joseph Tacopina 
Rating:
5.0

Customer did not leave a comment.

Dave Clark 
Rating:
5.0

Friendly and knowledgeable staff. Excellent customer service. Trailer performed flawlessly.

CHRISTOPHER DAGOSTINO 
Rating:
5.0

Customer did not leave a comment.

William Dixon 
Rating:
1.0

I would suggest that the people working at this location be educated on advising the customers of the per mile fee. My husband and I were not advised of the per mile fee and were shocked and u prepared when we were adv that we had to pay per mile. This was never discussed when we originally rented the truck. As a matter of fact the man who rented it to us told me I would have a refund coming to me when I returned the truck. This is very poor customer service and on my opinion irresponsible. It may only have been an additional $50 but as a single mom I count on every penny.

crissy perreira 
Rating:
5.0

Customer did not leave a comment.

Christopher DelBene 
Rating:
5.0

Customer did not leave a comment.

David Pigman 
Rating:
5.0

MANAMENT .....Mike deserve s a raise....went well beyond his means to keep this frequent user of uhaul sevices, happy..had an issue with mileage and time due to wether,.he made a call,and was professional and reassuring. Thanks for hiring him!!!

Will Sylvia 
Rating:
3.0

Customer did not leave a comment.

Meghan Amaral 
Rating:
3.0

I will never use uhaul again. I made a reservation 2 weeks in advance for a pick up in Plainfield ct. Day before I am told pick up will be in Columbia ct. That is an hour away from my house. This is the 2nd time I have had issues with uhaul. Luckily I was able to get one in Coventry Rhode island, but still it was a half hour away. I will never recommend uhaul and I will never use them again.

Christin Pfeiffer 
Rating:
4.0

Customer did not leave a comment.

Kelsey Johansen 
Rating:
4.0

The guy at the facility was exceptional. He provided outstanding customer service and went above and beyond for me . I would definitely use this facility again .

dawn vacca 
Rating:
5.0

Mike was dry helpful

George Farrell 
Rating:
5.0

After hours drop off

Michele Bourque 
Rating:
5.0

If you make a reservation it should be there

Lisa Brown 
Rating:
3.0

Our rental and return process was simple and went well, but when returning truck to drop-off location, there was no indication on where to leave it and the business was gated off and we couldn't get it. Signage of some sort would have been helpful. Our truck's roof also leaked in the rain and got our belongings wet. There was literally a puddle in the truck.

SARAH WHEELER 
Rating:
5.0

I didn't catch the name of the man working there, but he was very accommodating to us. If I ever need a U-Haul trailer I would not hesitate to use their services again and I told him as much. Originally I went to another U-Haul store in Coventry and was told there were no trailers available in the state of RI! Five minutes later I called Economy Heated Self Storage and magically found one!

JOSEPH RAY 
Rating:
5.0

VERY NICE PEOPLE THEY GO FAR AND BEYOND TO MAKE SURE YOU GET WHAT YOU NEED. I WILL ALWAYS GO THERE

KELMER FERNADZ 
Rating:
5.0

The service / employees people are most helpful and courteous and put everything together efficiently courteously with an aim to help me get thru the process and on my way. The people here are great

CURTIS BLAKE 
Rating:
3.0

Customer did not leave a comment.

david furtado 
Rating:
3.0

We had to go to this location because the original location didn’t have the truck. The original location also weren’t there at the time they supposed to be. Our pick up time was 8:30, we were there at 8:40 and had to wait for 10 more minutes. Then another 10 minutes to tell us they didn’t have the truck. The original location was Sandy Bottom Rd., Coventry RI.

Gregory DeLiberis 
No reviews have been submitted for this location.

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