Customer Reviews for Economart Food & Beverage
(U-Haul Neighborhood Dealer)

1,068 reviews

4105 NW 13th St   Gainesville, FL 32609

(352) 505-1901

Office Hours

  • Mon-Fri: 8 am–9 pm
  • Sat: 7 am–9 pm
  • Sun: 8 am–9 pm

Services at this Location:

Contact Us

(352) 505-1901

4105 NW 13th St
Gainesville, FL 32609

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–9 pm
  • Sat: 7 am–9 pm
  • Sun: 8 am–9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

KYLE KEHOE 
Rating:
5.0

Customer did not leave a comment.

Robert McDaniel 
Rating:
5.0

Agent was most helpful

Edward McEvoy 
Rating:
4.0

Customer did not leave a comment.

Robert Blanchard 
Rating:
4.0

Exterior of building was a bit scruffy, but the gentleman working was very friendly and efficient. I was complete with the rental drop off in 5 minutes at the slowest, with out feeling rushed.

Wesley Morris 
Rating:
3.0

The customer service was great

Stephanie Bauer 
Rating:
5.0

Customer did not leave a comment.

Dennys Leyva 
Rating:
5.0

Good customer service the man @ economart was excellent

Joshua Ropiza 
Rating:
5.0

The app wouldn't allow me to take a photo to checkout online.

Allison Bechtloff 
Rating:
5.0

Customer did not leave a comment.

Justin Rayford 
Rating:
5.0

Great s

RAY EPPS 
Rating:
5.0

Customer did not leave a comment.

Teresa Ware 
Rating:
5.0

Fast and friendly

Jordan Memmott 
Rating:
5.0

I was extremely satisfied with this transaction. Excellent customer service!

Joni Heard 
Rating:
5.0

Friendly and helpful guy at the store.

Clinton Hollingsworth 
Rating:
5.0

Customer did not leave a comment.

veronica maxwell 
Rating:
2.0

Have the keys ready for pickup on time.

Charlie Fisette 
Rating:
5.0

Customer did not leave a comment.

Dawn Torres 
Rating:
5.0

👍

MIGUEL RODRIGUEZ 
Rating:
4.0

Customer did not leave a comment.

Flabeano Lara 
Rating:
5.0

The owner of Economart was very helpful and explained everything to me about towing on a car dolly. Thank you.

Michal Kacser 
Rating:
5.0

Customer did not leave a comment.

Steven Horvath 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Latson 
Rating:
5.0

Customer did not leave a comment.

Ethan Moses 
Rating:
5.0

Great service. Very helpful.

Jess Farmer 
Rating:
2.0

The truck was not in good mechanical maintenance, it consumes too much fuel. My experience was the first and will be the last with uhual. For the next time I will use another company whose trucks are in better condition, who use diesel and whose delivery process is not so complicated. And I give you a suggestion, have a 24/7 customer service number where people, not computers, answer.

Gilvicmar Galindez 
Rating:
4.0

Customer did not leave a comment.

Otto Ingram 
Rating:
5.0

Thank you for your patience and sorry for the late return

nayda ayala 
Rating:
5.0

The owner of the establishment was very nice and helpful. The truck was clean and drove very well. I would definitely use them again!!

Elisha Desha 
Rating:
5.0

This U-haul center is part of the Economart convenience store and who I am assuming is the owner is fantastic! He let me use his really nice store dolly because his location doesn’t always have the add-on equipment available! He was also very friendly and pleasant and I would recommend this location to anyone in the area. I also want to say that 2 years ago, when I first moved to Gainesville, I had a car trailer on my 26’ truck and I panicked and didn’t know where to drop it off the night I arrived (to get it out of the way) as all the U-Haul stations were packed! I saw this place and just left it in his parking lot and called the next morning to apologize for the random trailer and he was the nicest person about it! Didn’t even seem to care that I dropped it off smack in the middle of the little parking lot!? I didn’t know what I was doing. Anyway, he is a gem and my experience was great!

Leah Patterson 
Rating:
5.0

Second time using this location. I will rent here again. Agent was very friendly and professional. Entire process was very quick and easy. Thank you for the great service.

Tim Smith 
Rating:
5.0

Customer did not leave a comment.

Jennifer Byrd 
Rating:
5.0

N/A everything was perfect, Thanks.

Norris Lewis 
Rating:
5.0

The owner of the place was such a gentleman. He helped me with the installation of the trailer and helped me to back up to leave the trailer in place. Awesome person. Definitely recommend to anyone that need u-haul in Gainesville FL

Luiz Bittencourt 
Rating:
3.0

Customer did not leave a comment.

Don Dennis 
Rating:
5.0

Maybe resurface the parking lot and designate entrance and exit signs.

adina greene 
Rating:
5.0

Customer did not leave a comment.

Stephanie Bauer 
Rating:
4.0

Customer did not leave a comment.

Mark Jorgenson 
Rating:
5.0

Customer did not leave a comment.

Steve Thompson 
Rating:
5.0

Customer did not leave a comment.

TASANEE SAPPLETON 
Rating:
2.0

See above comments

JoDell Anderson 
Rating:
5.0

The best UHaul around! Awesome service. A+++

HECTOR PUIG 
Rating:
5.0

EXCELLENT SERVICE LIKE ALWAYS

NOEL MARTINEZ 
Rating:
4.0

Customer did not leave a comment.

Brian Crangle 
Rating:
5.0

Customer did not leave a comment.

Cedric Smith 
Rating:
5.0

Customer did not leave a comment.

Mike Gillmore 
Rating:
5.0

Great experience. Made moving day less stressful.

Danae Perry 
Rating:
2.0

I called to get an appointment for SafeTow which was confirmed. I went inside and told the owner I was there. I waited more than 20 minutes and he still hadn't come out so I told him I needed to leave, he said that's fine I'll take care of it, but my reservation was canceled. I started a new reservation. Apparently he's the only person working and running UHaul and a convenience store at the same time. When I came back, it took another 30 minutes because he had to run around to different sides of the store looking for my reserved trailer, then move trailers around to get to the trailer I reserved. He moved heavy trailers in flip-flops. When I told him the license plates didn't match my reservation he said it's fine just go I'll take care of it. I got an email later that night to find he had added insurance which I had declined. I had to talk to two separate departments to try and get the insurance removed who gave me different answers about whether it could be removed or not. It was finally removed a few days after I returned the trailer, neatly cleaned unlike when I picked it up when it had a couple handfuls of sand inside it. If I made a reservation, I expect my trailer to be accessible and ready to go. This rental experience was frustrating and a big time suck.

Bryleigh Raethel 
Rating:
5.0

KP, the U-Haul employee was very knowledgeable. Completed the entire rental process on his phone is about 2 minutes and I was out the door. Fastest U-Haul experience ever.!!

STEFANIE SCHAKEL 
Rating:
5.0

Outstanding service

Patricia Jackson 
Rating:
5.0

Customer did not leave a comment.

Joanna Huneycutt 
Rating:
5.0

Customer did not leave a comment.

Samir Patel 
Rating:
4.0

Customer did not leave a comment.

Michael Arick 
Rating:
5.0

Customer did not leave a comment.

Jacob Kirkpatrick 
Rating:
3.0

Customer did not leave a comment.

Wannessia Thomas 
Rating:
3.0

Very nice young man.

JULIA WELCOME 
Rating:
5.0

Customer did not leave a comment.

Tiffany Graves 
Rating:
5.0

People from economart are friendly and approachable. They helped us to be prepared for moving. I highly recommend this branch for someone who lives in Gainesville.

Ryan Pacardo 
Rating:
5.0

Excellent customer service

Elizabeth Latson 
Rating:
5.0

Customer did not leave a comment.

Mathew Rini 
Rating:
5.0

The operators at this location were super helpful. 100% would rent here again! Great experience.

James Claus 
Rating:
1.0

We were notified that the original location didn’t have the size truck we requested & we’d need to go to a further location. It was called EconoMart & it was awful. The guy/owner(?) was very nice but not enough to make up for our experience. From lack of communication, filthy store, filthy truck (first truck we declined had inches of debris - dirt & gravel - that hadn’t been cleaned out), another dirty truck (we accepted as we had no choice), the gas amount was not correct (truck had 1/8 & paper print out showed 1/4 - when we questioned this was told no big deal to just take pic & show to drop off store), didn’t receive emails (no texts) with paperwork or link until hours later & in meantime we took pics of everything to cover ourselves. Truck worked great - no problems. At drop off store we were asked why we didn’t complete online info (pics, etc) and we explained what happened at pick up store & that we had to take pics (we had them on phone & could show when we took them) & they said we owe $16 for gas difference. That was final straw - we did exactly what we were told & it wasn’t good enough. We’ve rented these trucks for the past 40 years & could not believe we had such a horrible experience. This is why we always book with an actual Uhaul center/store as opposed to someone who has a side hustle.

Michael Stuerman 
Rating:
5.0

Customer did not leave a comment.

rosa cleaver 
Rating:
5.0

Customer did not leave a comment.

Franchesca Benavides 
Rating:
5.0

Please let me know the hours. I got in 8:30-9:00pm but it was closed. I could no get the jack high enough to clear the ball. In the morning the man running the show came in and made it work. Thank you, Not Applicable Would you recommend this location to a friend?

NANCY REIMER 
Rating:
5.0

Customer did not leave a comment.

Chelsea Adicks 
Rating:
5.0

Customer did not leave a comment.

Kaitlynn James 
Rating:
4.0

Customer did not leave a comment.

Daniel Lucas 
Rating:
3.0

It was a tarp in the back of the truck. It was ants in the driver area.

JARONDA WILLIAMS 
Rating:
4.0

Nothing

QUANEEKA Bozovic 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Rojas 
Rating:
5.0

Easy, fast, convenient. I had a great experience.

Cinthya Gaxiola 
Rating:
5.0

The owner of this location is great! Super personable and always helpful. Went out of his way to get me the trailer I needed. It's not the closest uhaul to me but it's worth the extra drive.

Joshua McGill 
Rating:
5.0

Customer did not leave a comment.

Kevalyn Bethel 
Rating:
2.0

They didn't give me a receipt after saying they'd email it. Then charge me another 21 dollars without me knowing about it.

Steven Bauer 
Rating:
4.0

The equipment was clean. The lights were dull and difficult to see when braking and turning. Need to be replaced.

EATHEL MAHONEY 
Rating:
5.0

Customer did not leave a comment.

Morgan Susi 
Rating:
5.0

Nothing, very convenient and open hours were great. Great customer service

THERESA GASKINS 
Rating:
5.0

Everything is great for now. The rice, location, and service is just right. Thank you!

diana mills 
Rating:
5.0

wonderful place to rent UHaul

Nedeljko Gvozdic 
Rating:
5.0

Customer did not leave a comment.

Greg Nuetzi 
Rating:
5.0

Great customer service

Dadrian Andre 
Rating:
5.0

It’s always a pleasure coming back to this location. The staff are friendly and always happy to see me.

David Greene 
Rating:
5.0

Customer did not leave a comment.

DAN KEMP 
Rating:
5.0

We'll run, fast and competent

Richard DaFonte 
Rating:
3.0

The customer service at this place is awesome. Very friendly and willing to help. The truck wasn't the cleanest or newest but I didn't care about that cus it got the Job done. Would definitely recommend this place. I've used them before and if I need another U-HAUL I'd use them again.

Dameshia Calhoun 
Rating:
5.0

Keep up the good work

Winston tooke 
Rating:
1.0

Don’t argue with customer. Truck was not cleaned

Sharron Bradham 
Rating:
3.0

Customer did not leave a comment.

Anna Hampton 
Rating:
5.0

Customer did not leave a comment.

Ariam Jimenez 
Rating:
2.0

They just took the key and didn't offer any other info. I needed a refund on equipment and they told me they would do it and email me a receipt for the rental and they did neither. I had to call customer service a couple days later.

Julie Herman 
Rating:
5.0

The return process was very smooth. The manager took care of the return process and it was quick

S Durga Prasad Rao 
Rating:
3.0

Customer did not leave a comment.

demetric young 
Rating:
5.0

Customer did not leave a comment.

Andres Cardona 
Rating:
5.0

Customer did not leave a comment.

Maryssa Marzak 
Rating:
5.0

Customer did not leave a comment.

Edward Graham 
Rating:
5.0

A very hassle free experience !!!! Quick and out the door in minutes..

Sylvia Armstrong 
Rating:
5.0

Customer did not leave a comment.

Carlie Weaver 
Rating:
1.0

Still waiting for a copy or email for my final payment man said I’ll send u an email and I haven’t received any emails from anyone.

Beatriz Cortez 
Rating:
5.0

Customer did not leave a comment.

Chris Keeling 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top