Being charged for a truck that was too small is ridiculous. What sub absolute scam!!
scott Tatum
Customer Reviews for Econo Lodge
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Yolanda IrvinAmy was wonderful!!!! Very efficient with everything I needed 👍
AMY TAYLORService your vehicle the steering wheel was very loose and felt like it would come off
TIMOTHY CRANDELLMake sure to have maintenance done before you rent some of the trucks. The one I had ran rough and out of line . Rough riding.
JOYCE HOLLOWAYCustom Service was great
Nicholas MaldonadoExcellent service agent
Mark RaymondThe location itself is good. Easy access and the employees were friendly. The problem came in with the cleanliness of the trailer. Obviously it wasn't inspected when it was dropped off there because when we got it home and opened the doors it smelled like someone had lived in it and smoked the whole time. It wasn't just a little smoke but would almost knock you down from the odor. We had to buy cleaning supplies and clean it top to bottom and air it out for a whole day before it could even be loaded. When I called to complain the girl just said call UHaul. Pretty sure UHaul can't stop homeless people from staying in their trailers but they could have at least refunded my cleaning costs and apologized for the bad experience.
Sherry JuleTwo minor issues.....1. Found floor in front of middle seat sticky with what looked like a soda spill and a top wrapper from a pringles chip can. 2. When started engine fuel gauge showed full, however I was able in add 3 gallons to the tank while in pick up position. When I turned in vehicle I filled tank to full up to the input cap, and the fuel gauge showed past the full position. The checkout procedure was smooth and professional. Turn in was, just leave the key and you will be notified of your bill the following day. (Need better attention to what constitutes a full tank of gas.) The following renter got the advantage of my extra gas.
LOWELL WALTERSThe representative was helpful and attentive.
Gerri SheltonNothing
Tom TurnerAmy was great
John McIntoshThe truck was not swept out, I was charged for gas when the guage was where it was supposed to be. I'm very upset, and I won't be using this location again or recommend it to anyone else.
Omodara GeorgeThe lady at the Econo Lodge was very courteous and helpful. The trailer was in excellent condition and was a very good value.
DOUGLAS gibsonnothing to do… this rental was handled flawlessly…. politely and accurately…. thank you
Scott BurnsThe woman who checked me in was not pleasant and rude. Very curt and unfriendly. When making the reservation, I was told there would be someone there to hook up my car dolly. The woman just handed me written instructions on how to do it and said there would be no help there. I’m a 61 year old woman, I don’t know how to hook up a car dolly. I had to grab a couple of friends to come and help me.
Kim CrossettStaff friendly, knowledgeable and actually walked outside to greet me when I pulled in.
John CosiminiGreat customer service on both ends of my trip. Very clean equipment. Thanks!
douglas stanleyNo one available to help unhitch large trailer. I had to asked a stranger to come help us.
Larry Schultznothing
Ralph MiglioreGreat staff they need a pay increase for multitasking
Armando WoodwardThis was an excellent experience-- staff was amazing and the whole procedure was extremely easy and fast! Coul dnt have asked for a better experience!
Ryan Lee GreeneEasy location to find. Easy gas stations are near location.
Kyle RushlowEasy return process with a great staff.
ronald senecalPeople were very friendly and courteous. Nice facility and easy return.
ronald senecalPlease contact me if like to speak to someone regarding the treatment I received 9045170843
Candace GuyI disagree with the fuel level. When I asked the rep where the line needed to be she told me she didn’t know. I asked her to show me and she couldn’t.
WILLIE WHITEIt was an empty field with other trailers.
David KotchCommunication was horrible. They charged me more than what they told me over the phone and the place is so ghetto. I will use somewhere.
Brittney SullivanGreat service on return !
Mike MackNothing, everything was perfect.
Gary CourtneyIf I didn’t see the trucks in the yard, I would’ve thought it was an abandoned bldg. Although the personnel was 15 minutes late, he was very pleasant. If this is a busy location, you need more than one person to help with the customers. Overall the checkin/checkout process was pretty smooth.
Jacqueline WashingtonI had to load the equipment into the truck. The “check engine” warning and other warning lights were on. The AC worked intermittently.
Mark WebbWith all of the UHaul locations available in Camden County, this is always my first choice! I have used this location many times and I always recommend this location to friends and family. Check-in is always pleasant, great location for pick up and drop off, and the trucks have always been clean!
Jennifer GebhardtThe trailer was full of yard debris from the previous renter. This is the second I’ve rented this particular trailer in the last few weeks and I pumped up the rear passenger tire and when I went to get it today I asked if they had an air compressor to pump it up and they said no or that I could leave it even though I really was on a time crunch I had to go pay to pump up the tire and I feel like all locations should offer that service if the tires are low.
James RodgersVery helpful and friendly
Ken KnightIt was quick and easy.
Matthew WaroThe attendant was absolutely delightful
TIMOTHY ASTONDid not get my bill i do not get what I was charged I would like to know contact me with my bill !
Richard BarronTrailer License Plate expired 3 2023. Not clear who registers license plates for u haul but I will pay attention to plate expiration date if I rent again.
Steven BurlingThere were a lot of add on fees that were not explained clearly in the beginning. Advertisement price is not what they say it will be.
Cynthia MirandaI was very thankful for the opportunity to drop off the truck after hours (very late in the evening), however the lot was not very well lit/was pretty dark, but was safe.
Jim WilliamsThe U-Haul rep was there earlier than 9 am which really helped me out.
tom wronkaGreat location easy yo drop off a big truck
Roger OlsenVery good customer service
Armand ZbarciogNeed better signage to designate it is the Econo Lodge and not the RaceTrack
David MolinarNn
WILLIE BENNETTbrake light burnt out on trailer
Preston GistThe employees at Econo Lodge were very nice. I just wish that i could have dropped it off at a regular U-haul. I can not say enough about the kindness of the staff at Econo Lodge though!!
Gary Beirdneau