No issues - equipment was fine and customer service was good!STUART E.
Customer Reviews for Easy Towing
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.meena Z.
El cliente no dejó un comentario.JULIAN E.
Very happy with the customer service I receivedMATTHEW C.
El cliente no dejó un comentario.ALYSSA D.
El cliente no dejó un comentario.ASHLEY B.
They would not check in my rental equipment after they told they would be out to assist. Had to do it online and put the keys in the night box right beside an open door to the office. At this location over an hour with employees walking back and forth by my equipment. Absolutely horrible!REBECCA M.
El cliente no dejó un comentario.AZAD A.
The female associate that helped us today was extremely pleasant and knowledgeable. I actually enjoyed everything about my experience, today, with u-haul.Charmyse M.
El cliente no dejó un comentario.CHERYL J.
Once I pulled up no one greeted me. Once I found a person they told me to just unhitch myself and leave it wherever. The location was slightly on a hill and had to find some random wedge so that the equipment doesn't roll down the hill. Better customer service could have been available.nick S.
I did the mobile pickup so thought that was a painless experience.Jerry D.
The truck had debris on the floor, the cupholders and the dashboard as well as dried coffee in the cupholders when I got it. When I dropped it off, I said it wasn't clean enough for another family so it could be cleaned, and was consequently charged a cleaning fee for a mess that was not mine. This problem should be addressed.Adam W.
This truck was a nightmare to drive. There was a leak in the driver door and made it very loud in the cab when driving. The truck was very difficult to drive. It pulled constantly to the right and was all over the road. I think the alignment was was off. I got terrible gas mileage which probably had to do with the alignment. Very bad experience to put up with this for 2100 miles.Richard J.
Picked up truck with 2 miles til empty. Still was charged for fuel, and an extra day even though truck was returned. Additionally, i have been trying to get my money refunded for 3 days now spending 2 hours a day or more on hold to be told i need to contact the store, who them then tells me i need to contact corperate. Never using uhaul again. I would say terrible customer service but there was none to speak of...just passing me to the next person that does nothing for me.Trevor E.
The truck was not clean when we rented it. The lady at the front is also racist. She told my husband she has no trucks available (large black man) but me a smaller white women she has a truck available, but then she told me the guys before me that used it did not clean it and she charged them a cleaning fee, and now she is trying to charge me one. This is after she had a full on argument with me about where I just HAD to return her truck to. She is the most disrespectful â€œbusiness womenâ€ if you would like to call her that, I have ever worked with. Not to mention she is running a fortune teller place out of a uhaul building; but wearing an I believe in god shirt. All Contradicting if you ask me.Sarah C.
El cliente no dejó un comentario.KEVILYNE A.
Nothing that I can think of.GLENN K.
El cliente no dejó un comentario.William R.
El cliente no dejó un comentario.Glenn M.
An easy experience. The truck was super clean and the employees were nice and helpful.JAMES T.
Quit making everything involving check in using your phone !!!!!!! Why do you have to take a picture of your drivers license? Scan it at pick up to make it easier!! Tried for 15 minutes to find out how to give permission to your website to submit pics and still couldn't figure it out, not everyone is technically savvy.Allen C.
The two ladies behind the counter were very nice and very helpful. A good experience all-around!William H.
The customer service agent/desk attendant was super helpful! She was very nice and attentive. However the truck was almost unusable. The alignment was terrible, shocks were dead, and weather seals in doors literally fell off. There was standing water inside the doors. The Uhaul site itself had seen far better days as well. I feel sorry for the desk attendant having to work there.DANNY L.
Location was understaffed. Parking lot is gravel with mud puddles. Location was not able to print a receipt, which resulted in me traveling 40 miles out of the way to print a receipt so I could submit a bill for reimbursement to my client.SELDON S.
El cliente no dejó un comentario.zachary W.
Everything was good.MEGAN M.
Did everything on libe check out n all. Got there. Had to redo all of it again. It was cheaper doing it at the place. She stopped the 1st action. But it seems it did not wotk. Still got charged for it. Now i hv to go n waste a hour or so to get my money backGARY H.
Front desk worker not wearing a mask. Uhaul was not cleaned prior to pick up â€" dirt, dog hair, sticky floors. Alignment was not great. Light burnt out in the back.Thomas W.
The refund amount has not been changed on my card.DARREN D.
El cliente no dejó un comentario.Lisa S.
nothing I can think of. A great experience.PHILLIP N.
El cliente no dejó un comentario.CONNIE L.
El cliente no dejó un comentario.MARCO B.
El cliente no dejó un comentario.A H.
Upon arriving it was not immediately clear where the office was. After finally finding the office door and opening it, I was hit with a strong cigarette smell I could barely breathe. So disgusting! The small 10x10 room was a concrete floor, no chairs or heat. No public restroom. The lady left the office to go out back and didn't return for 15 minutes. Not sure what she was doing as she didn't communicate. I spent 45 minutes just simply trying to pickup a trailer that I had already paid for online. Will not go back there!NICHOLE L.
El cliente no dejó un comentario.Luzdel G.
El cliente no dejó un comentario.Ryan H.
Didn't have the blankets or dollies I ordered. Truck only had 3/4 of a tank, not a full tank. The truck was completely iced over. The steps on the back were extremely dangerous. And it took me 30 minutes in the parking lot to get the windshield unfrozen. I understand I'm renting a piece of equipment, but some type of customer service should be involved.BRYAN R.
El cliente no dejó un comentario.ROY S.
El cliente no dejó un comentario.Todd D.
El cliente no dejó un comentario.SANY Y.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.NICKIE W.
All was perfectBRIAN W.
Office is really nasty they somke inside really bad smile inside officeSUMAN R.
Nothing everything was greatNADIJAH FAITH R.
Good customer service, front greeter was patient with me while getting all the information she required.PRISCILLA S.
The lady in service was really niceBUFFY H.
Smelt like someone smoke 4 packs of cigarettes a day in this facility. The lot is terrible and poorly maintained. I rented a truck and upon arrival the clerk said she would take care of it, and unfortunately I learned my lesson because the mileage was not correct!EMILEIGH M.
El cliente no dejó un comentario.Scott F.
El cliente no dejó un comentario.Christopher T.
El cliente no dejó un comentario.Richard P.
El cliente no dejó un comentario.BILLIE L.
El cliente no dejó un comentario.NATALIE S.
Fast easy serviceCHRISTINA D.
Location had massive potholes that I worried would damage even an SUV. The building reeked off cigarettes and God knows what else. They were so behind that I was told to leave the rental, otherwise it would be hours before they got to me. Employee was nice enough.THOMASPATRICK K.
El cliente no dejó un comentario.CRIS K.
Damaged my car. I currently have an insurance claim open.WILLIAM W.
El cliente no dejó un comentario.JIMMY S.
El cliente no dejó un comentario.Christopher R.
El cliente no dejó un comentario.George H K.
The parking lot need fix to much holeWarionex R.
Pave the parking lotLEO B.
El cliente no dejó un comentario.Faylisia H.
No help or customer service. The place is full of holes and nasty. When we backed in to a spot and was ready to unhook, the lady at the desk watching a TV screen said have whoever to park the trailer at another spot. That spot was a small area that made no sense and was full of mud. Here we were getting in and out of a mud hole to park the trailer where they want it. I will NOT drop off there again!LINDA C.
El cliente no dejó un comentario.Natalie L.
El cliente no dejó un comentario.Sabrina B.
Not at all understanding, they told us we had to be at this location at exactly 11am or we will be charged a full 24 hours. So ridiculous after our terrible pick up locationJOSHUA W.
El cliente no dejó un comentario.Bakeer C.
They have the equipment well maintained.COREY C.
El cliente no dejó un comentario.VICKIE C.
I left items in the glove box, I understand that it is policy for the truck to be inspected and disinfected by a uhaul representative upon return. I'd like the items back.. please keep in mind it is the right thing to do.Amanda R.
My review is based on a night time pick up experience. This location is not safe for a night time pick up! There is absolutely no lighting at this location...Zero. It was treacherous walking thru the gravel parking lot, that had lots of puddles and potholes to the van and to the building to the lock box for the key...a liability nightmare. The floors of the van were dirty, no doubt due to the dirt and mud from customers/employees having to walk thru the lot.Allen M.
El cliente no dejó un comentario.Barry H.
El cliente no dejó un comentario.Jill C.
I had to rent a truck for a 2nd day because I didn't get everything moved the 1st day. The ladies at this location are so much friendlier than my previous experience.Jennifer J.
El cliente no dejó un comentario.Kenya C.
El cliente no dejó un comentario.Walter G.
Need more lights, it was so dark you could hardly see were you were walking, there was no personnel helpTommie M.
Easy access, lots of open area top park. very nice people to work with.Tom F.
El cliente no dejó un comentario.KIMBERLY R.
Truck was nasty Iand the night before i had already checked on price which was 210 I was charged 345Maury G.
The truck size wasn't available mins before me move. The dolly was not available it took an hour and 18 minutes with corporate on the phone and still didn't get anywhere until 3 calls later. Never again will I use uhaul.Valantha W.
El cliente no dejó un comentario.Ralph S.
El cliente no dejó un comentario.Richard W.
El cliente no dejó un comentario.MADELYN V.
Perfect and prompt. The Lady tending to the customers in Smyrna TN, was so busy, very polite and professional. Give that woman a raise.CESAR S.
There was a chicken nugget in the glovebox. Also a cigarette butt in the door handle. It looked like someone wiped their boogers on the steering wheel.Jeremy V.
The first trailer I was assigned had damage to the door that was not noticeable. When trying to open the door it was very difficult to lift the latch. When it finally was free the door flew back and it my chin causing my phone to fly out of my hand, which caused a crack on the screen. My chin was bruised but no serious injury. On suggestion of the gentleman assisting the hook up I was issued another trailer. This trailer seemed find as it was clear weather at the time. However, when we had the trailer loaded and preceded to the new location the weather changed. Raining hard we hurried to get things unloaded for a return trip. It was upon opening the door we had water pour out. Some of my stuff was wet. After unloading we decided we needed to wait until the rain stopped to continue. This happens twice causing a good deal of lost time. Upon returning the trailer I told the representative what had happened. She say I could turn the trailer in later so that we could finish my move. I told her this trailer needs some attention, however if the weather had been better, we would not have noticed it. She told me to report it and I tried to call but with a long wait to get through, I could not wait. I needed to finish the move while the weather was better and I had help. I do not feel I should have to pay for the approved delayed drop off. I am a return customer and like U-Haul, but this was not a good experience.Karen W.
Overall the experience was great and Jade was more than helpful. She was very polite and courteous. Thanks for making this experience awesome Jade.ROBERT B.
El cliente no dejó un comentario.MICHAEL K.
The size truck I rented was unavailable. I had to get a larger truck than what I needed.John G.
This location needs more lighting. I dropped off the truck at night, but I almost passed the location.Lshanda E.
El cliente no dejó un comentario.MICHAEL T.
El cliente no dejó un comentario.Myron N.
I requested appliance dolly and one was not there. This handicapped my move due to the heavy items, like refrigerator. I was upset, and she didn't seem to care nor would help in finding one at another location.Willard C.
El cliente no dejó un comentario.Jessica V.