I dropped off after hours. Their facility was clean and looked professional
ROBIN R
Customer Reviews for Easy Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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This has nothing to do with U-haul. It's the Ford Truck. Great vehicles but the accelerator pedal position is at an awkward angle. Could not wait to let off the gas so I let my calf muscle rest.
STEVEN DChecking out using the mobile app was also difficult. Had to call in when my mobile app closed suddenly on the last step of the return procedures. I only had only bar, so maybe that was the issue. Anyway, after calling it was confirmed everything got submitted and checkout was complete... Truck drove perfectly and had the appropriate power to get us from McKinney TX to La Vergne TN in a respectful amount of time.
sean tGood place
HANY GThe best experience renting a moving van/truck. The staff was awesome. Definitely would rent from here again. Friendly and helpful.
JOSE FVery Polite
ROBERT KThe lady they have working the front desk is incredibly slow and seems to be rather scatterbrained. It took her a very long time to perform pretty much all the tasks, and I had to stand in line for about 20 mins, which was an inconvenience because I was on a time schedule. Once she finally waited on me, I was left to connect my own trailer. I hooked the trailer up and was checking the tail lights and turn signals when I noticed someone on their staff was standing behind me making sure the lights worked (I presume for liability reasons), although he was too lazy to offer to hook up the trailer or help. My rental trailer was in good shape, clean, and just what I expected. I'll never rent from that location again, though, and I'll tell all my friends and family to stay away as well.
John HND
MARK STraining for the people who help on line rentals to make sure that they have information correct and not cost people who use online rentals extra money when they want a one way thanks
Wayne CBetter customer service access on weekends. Better app experience - app kept on freezing and closing
Ryan SWonderful experience!! The representative was outstanding and very helpful......Outstanding job on her part...TY!!
RODERICK GMirror was broken on truck and it wasn't noted. Had to get person from inside shop to look at it and note it before driving it off the lot. Difficult to drive with right mirror broken.
KAREN WI didn't see anybody. I used the phone app to return the trailer.
Nelson LNeed to have a way to raise 6x12 box trailers off of the ground. Too heavy for one person plus backing under it. Had to leave and go back with help. Employees no help.
PAUL QThey had a lot of inventory. It was clean, quick, and easy! I'd go back.
JONATHAN WThe right back light broke during the rental and stopped lighting up. It was ok when we left the pickup location.
Peter PEverything was perfect
Tracey BTruck was older model with mileage but was well maintained and functioned without issue.
Ralph TDefinitely not a friendly staff, sometimes body language says more than words. The staff has to understand the business their in, if you don't want to rent trucks talk about trucks, the best options and how to save the cx money then go find another job.
Darvin MExcelent Service
WILFREDO VVery helpful people there.
Clifford NTodo exelente
ivan bND
kuldipsinh cWhen picking up blankets be sure and say there are 6-blankets in a package. We ordered 12 and only took one package.
Jim HAllow us to pick our equipment up at the location that we made to reservation. We made our reservation on Clark St in Murfreesboro, TN
Tim CVery well
Manuel FQuickest "out and return," I have ever experienced for a truck rental!
Jeffrey AGọi
Piter KI asked for a dolly and paid for it.. it wasn’t in the truck and was charged $30 for using $5 worth of gas..
Vicki CAll was smooth as butter!
Zach RI was transferred to another pick up location due to them not having the requested dollies however upon pickup this location also did not have the requested equipment. This caused a major problem with the moving of heavy furniture with out the requested equipment. I do not understand why the pickup location was moved to another one that did not have the requested equipment. Not satisfied with this part of the service.
Theron RVery smooth drop off thanks .
Michael TOrganized
Bosco IWhen returning the U-Haul, I could not get the app or my safari to work to do the return. I tried 4 times and it continued to give me an error resulting in an extremely frustrating return. Especially since it was after hours. I never completed the process due to it not working.
ASHLEY MAside from smoking cigarettes at the front desk, the service was nice and it was quick and easy
Ethan MPaved lot
Paul CKeep up the good work 👏
Innocent OEveryone was super nice. Easy transactions!
Gary NAwesome people ! 2nd time at tis location great experience!
scott kFamily issue I had was originally I told them 30 mi and I clocked the miles on my vehicle following truck the whole time and it was 19 miles. So when I called to be reimbursed the mileage she tells me that hers says 26 miles?
judi dThe office clerk was such an amazing ,efficient, friendly,and very knowledgeable employee on all the equipment.. She made the process very easy and even knew what type of adapter needed for the lights.Great lady!!
Amber AVery friendly. Great place.
jerry p