Comentarios de los clientes para Easy Towing

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Easy Towing

Clasificación general:

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Jennifer J.
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I had to rent a truck for a 2nd day because I didn't get everything moved the 1st day. The ladies at this location are so much friendlier than my previous experience.

Kenya C.
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El cliente no dejó un comentario.

Walter G.
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El cliente no dejó un comentario.

Tommie M.
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Need more lights, it was so dark you could hardly see were you were walking, there was no personnel help

Tom F.
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Easy access, lots of open area top park. very nice people to work with.

KIMBERLY R.
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El cliente no dejó un comentario.

Maury G.
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Truck was nasty Iand the night before i had already checked on price which was 210 I was charged 345

Valantha W.
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The truck size wasn't available mins before me move. The dolly was not available it took an hour and 18 minutes with corporate on the phone and still didn't get anywhere until 3 calls later. Never again will I use uhaul.

Ralph S.
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El cliente no dejó un comentario.

Richard W.
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El cliente no dejó un comentario.

MADELYN V.
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El cliente no dejó un comentario.

CESAR S.
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Perfect and prompt. The Lady tending to the customers in Smyrna TN, was so busy, very polite and professional. Give that woman a raise.

Jeremy V.
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There was a chicken nugget in the glovebox. Also a cigarette butt in the door handle. It looked like someone wiped their boogers on the steering wheel.

Karen W.
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The first trailer I was assigned had damage to the door that was not noticeable. When trying to open the door it was very difficult to lift the latch. When it finally was free the door flew back and it my chin causing my phone to fly out of my hand, which caused a crack on the screen. My chin was bruised but no serious injury. On suggestion of the gentleman assisting the hook up I was issued another trailer. This trailer seemed find as it was clear weather at the time. However, when we had the trailer loaded and preceded to the new location the weather changed. Raining hard we hurried to get things unloaded for a return trip. It was upon opening the door we had water pour out. Some of my stuff was wet. After unloading we decided we needed to wait until the rain stopped to continue. This happens twice causing a good deal of lost time. Upon returning the trailer I told the representative what had happened. She say I could turn the trailer in later so that we could finish my move. I told her this trailer needs some attention, however if the weather had been better, we would not have noticed it. She told me to report it and I tried to call but with a long wait to get through, I could not wait. I needed to finish the move while the weather was better and I had help. I do not feel I should have to pay for the approved delayed drop off. I am a return customer and like U-Haul, but this was not a good experience.

ROBERT B.
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Overall the experience was great and Jade was more than helpful. She was very polite and courteous. Thanks for making this experience awesome Jade.

MICHAEL K.
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El cliente no dejó un comentario.

John G.
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The size truck I rented was unavailable. I had to get a larger truck than what I needed.

Lshanda E.
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This location needs more lighting. I dropped off the truck at night, but I almost passed the location.

MICHAEL T.
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El cliente no dejó un comentario.

Myron N.
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El cliente no dejó un comentario.

Judy P.
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Nothing

Willard C.
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I requested appliance dolly and one was not there. This handicapped my move due to the heavy items, like refrigerator. I was upset, and she didn't seem to care nor would help in finding one at another location.

Jessica V.
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El cliente no dejó un comentario.

Guy B.
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Friendly service

MARCO D.
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Provide lighting for the lot for after-hours returns. Repair large, deep potholes in lot. Have open spaces to park returns.

Michelle R.
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They did not open until 9 and my return had to be there by 7 - so a contactless drop off.

Dave R.
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Dealer had plenty of trucks but NO Accessories

JACEK J.
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Clean up the mess in the office! It looks like a trailer that was picked up from a trailer park and dropped of by a tornado. The is sign by the receptionist window saying: “Pardon the mess, we are remodeling.” That sign has been there for almost a year! Give me a break. Get some pride and make the company look good.

Kevin B.
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The lady working was very helpful and nice!

William H.
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El cliente no dejó un comentario.

Harold R.
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Easy accessibility great folks.

Ricky S.
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It's a towing yard. Their location isn't on maps and won't allow you to check in or out the U-Haul electronically. They service employees are part of the towing company, and have the personality of such. Not helpful, and even with no one else in the lobby said “we will get to your checkout later”. I wouldn't leave until it was checked out, and it took over an hour....there was nobody else in the lobby. Shady place. Would not go there alone.

Frederick H.
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El cliente no dejó un comentario.

Dave R.
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El cliente no dejó un comentario.

William M.
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I love how you charged me for everything on my pre paid debt card to the tune of 113 dollars when I was only suppose to pay for 19.95 for truck 14.00 for safe drive and 20 miles so a total of 70 bucks after tax not happy at all I'll use ryder next time at this rate.

Beth W.
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the only situation is that when I got there she was checking the truck from its return. Then she gave the truck to me I did not see her spray down the truck cab with a disinfectant. Made me nervous but I needed the truck and I sprayed it down once I got to my location for COVID-19 disinfection. Everyone was wonderful with the process of finding me a truck on very short notice. With that I give that an Excellent Plus

Tejwani C.
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El cliente no dejó un comentario.

brian D.
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El cliente no dejó un comentario.

WILLIAM B.
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El cliente no dejó un comentario.

linda B.
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El cliente no dejó un comentario.

Melissa P.
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El cliente no dejó un comentario.

Lloyd L.
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.

Kevin B.
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El cliente no dejó un comentario.

Kevin W.
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Good!

ANTOINETTE P.
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El cliente no dejó un comentario.

Anthony M.
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There could be a designated area for customer parking. My rental experience was great. Most of the campus is gravel. There should be a designated parking area instead of whatever is available on the lot.

Michael S.
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El cliente no dejó un comentario.

Tim C.
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Mobile app/return process needs work. Was very buggy....

TOVA S.
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Awesome service. Extra equipment and accessories were available. Maybe wifi or something but nothing needs improved

Tremaine A.
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Well despite me being a regular customer and mentioning it upon rental that I would be going 90 miles or so, I was given the worst truck in there fleet. Apparently this is common in there field, they will assign you a clunker because your going out of town or driving for a longer distance, and they assign there better trucks to local moves and shorter distances. Totally unacceptable U-Haul , very bad follow through 😞

Jeffrey B.
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Excellent customer service.

JONATHAN T.
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Very friendly I would definitely recommend this Uhaul location to anyone!

Ehab M.
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El cliente no dejó un comentario.

Arnold W.
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Outstanding service!

leo B.
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Till in the pot holes

Terica S.
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El cliente no dejó un comentario.

Jessie B.
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El cliente no dejó un comentario.

EMANUEL B.
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Make check in faster

Mujo B.
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All good thanks?

Lloyd L.
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El cliente no dejó un comentario.

Cassandra G.
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El cliente no dejó un comentario.

michelle W.
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El cliente no dejó un comentario.

michael C.
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El cliente no dejó un comentario.

Johnny S.
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It is very convenient to my house. Nice lady, appears to be understaffed.

Fahed S.
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I made reservation from uhaul site to pickup from this location for one way rent to drop on another location as I am moving to new city. This location didn't accept the online reservation for one way rental. The office operator said we only have local rentals today or you have to wait 2 days before we can get a truck for one way. So I ended up with new reservation for renting a local truck with per mileage price additional to daily rent. I was moving to a city 60 miles away and I was forced to rerun the truck to the same location which is 1. Was much much work and driving for me while I am busy with moving. I ended up renting extra day as I didn't have time to return the truck and I ended up paying It's for Mileage as I had to return the truck to Thai same location

Joseph R.
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El cliente no dejó un comentario.

Bill C.
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El cliente no dejó un comentario.

Robert M.
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El cliente no dejó un comentario.

Miles T.
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El cliente no dejó un comentario.

Shaun T.
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El cliente no dejó un comentario.

tim P.
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They were real friendly and helpful

GEORGIA P.
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El cliente no dejó un comentario.

Elizabeth J.
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No one- employees or customers- was taking any COVID-19 related precautions. No masks worn by employees, no signage regarding use of masks or social distancing although required by county law. Observed multiple customers standing in close proximity to each other in very small, unventilated reception area and walk in and out without wearing masks or any form of social distancing. Employees smoking in office/reception area when equipment was returned. Vehicle smelled horrible on inside and had not been cleaned inside or out. Felt very unsafe and unclean.

Adrian S.
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El cliente no dejó un comentario.

Barry P.
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El cliente no dejó un comentario.

TRACY D F.
Clasificación:

This was a small business,not a true dedicated U-Haul. It was convenient to my location but not very inviting. It served my purpose for after hours drop but I would not have done the initial rental from there. Seemed too out of sorts.

PAUL B.
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El cliente no dejó un comentario.

Douglas E.
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El cliente no dejó un comentario.

Wendy C.
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El cliente no dejó un comentario.

Jimmy C.
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El cliente no dejó un comentario.

Regina H.
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El cliente no dejó un comentario.

Shawn C.
Clasificación:

No AC in building. Parking lot crowded. We got blocked in by an arriving customer trying to leave and had to wait 20 minutes,

rebecca M.
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Very nice people work here and are so helpful

Jaynece M.
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El cliente no dejó un comentario.

Charles L.
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El cliente no dejó un comentario.

Robert G.
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El cliente no dejó un comentario.

Jeffery T.
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El cliente no dejó un comentario.

david M.
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Good job having clean good working truck ready for my immediate use.

Kasey C.
Clasificación:

The entire pick up process was way too Complicated. Switching between the website and the app and Mobile website. The combination lock was also confusing. I was given two different codes to open the lock. It was not lining up. It took me over a half an hour just to pick up the truck.

doug K.
Clasificación:

This location was NOT the original reservation place.... the planned location FAILED to have my unit at the reserved time DESPITE several confirmations and promises! I plan to follow up and make a formal complaint for reimbursement. However, the above location in La Vergne did a very good job.... the Murfreesboro location FAILED, and did not even call. Thanks.

TIMOTHY A.
Clasificación:

Easy return. Thank you for your outstanding staff.

Katrina W.
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The lady that was working that morning shift was very rude was lyin about she didn't have a one way truck and had one the whole time n put us in a raggedy truck that was bouncing all over the highway couldn't do 70mph without it shaking bad gas hand wasn't working properly lights wasn't working properly had to pull over and spend extra money on hotel for the night

Stephen F.
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El cliente no dejó un comentario.

JESUS C.
Clasificación:

Make sure the trucks are cleaned before renting out.

Rob F.
Clasificación:

Only issue was that they were short-staffed so I had to wait for about 10 minutes for someone to come to the desk. But it was lunch time and I think they had a special situation with another customer, so no big deal. Checkout was quick and the woman who helped me was super friendly. The trailer was the best I have had from U-Haul, and it was placed such that I just had to show up and back up to it.

Keron S.
Clasificación:

I cannot explain how dangerous this location is to visit. Not only did the service attendant have zero clue on how to use the system but she also failed to hookup my trailer correctly! I had to take my equipment to brentwood to have them fix it. I could of killed myself, others, and totaled my vehicle along with others. This is unacceptable. When I arrived at Brentwood the team was very concerned that a lot of harm could of happen.

Stephen F.
Clasificación:

El cliente no dejó un comentario.

ANTHONY J.
Clasificación:

Note: The service at my pickup location and drop off location was great. Customer service at the Memorial(Murfreesboro,TN) was terrible. 1. Have up to date/accurate equipment inventory for all Uhaul locations. 2. Be universal and consistent with opening and closing times for locations. 3. Have reliable debit/credit card processing. My latest experience with Uhaul was terrible and I will NEVER use Uhaul again.

anita W.
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El cliente no dejó un comentario.

Raymond S.
Clasificación:

I thought the rental rate was very reasonable. I thought the mileage rate was very reasonable. The receptionist had been very kind and polite to me. Overall U-Haul turned a moving experience that I thought was going to be very difficult into a very pleasant move.

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