A lady called me from this location leaving me a very I felt rude voicemail I do know I left the truck and not the keys because I was not going to allow anybody to check the truck in with me not being there she didn't have to be rude about it overall she stated that she doesn't like doing u-haul so I don't feel that she should be doing U-Hauls. I give this place a -0 on satisfaction.Amber A.
Customer Reviews for Easy Stop Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was overcharged for my truck insurance called in and no one called me back, bad customer service!!!!!!!!Debra S.
No problems at all.maree A.
Customer did not leave a comment.Aiden W.
The U-haul website was down so I had to find a location. On google this location said they were open. I had to leave so I took the truck there. They did not have anyone at the location who knew how to check in the truck. I called I-haul and they told me they would note the account n that I dropped off on Saturday. I was charge for an extra day on Monday. I called this location and talked to Denise who was rude and did not want to help me. I asked her why they advertised to be open on Saturday but had no one who could help uhaul customers. She just got mad gave me the uhaul 800 # said she couldn't take the charge off. I will never go to that location again and you should strip them of uhaul since they can't even check in vehicles! Plus they are rude. I use uhaul a lot and this really upset me!JAMES K.
Prices unclear. I was charged $150 total when that's not what it said.Bennett S.
I forgot her name but she did an excellent job helping me get the only uhaul available last minute and helped through the hiccups. Friendly and it was a great experience in a stressing time.Thank you!Sara G.
Not open on Sunday. Very little parking and very tight space to park a 15ft. box truck.JEFFREY H.
The woman was incredibility rude, tried to off load her job of checking in the truck onto me. Bad attitude. Just the cherry on top of a bullshit experience all around. Not happy at all with this rental experience start to finish.RILEY G.
Customer did not leave a comment.Abbey S.
We reserved a truck at the I-27 location for 8am pickup in Amarillo. We called to confirm our reservation the day prior to pickup and were told the the truck would be at Washington st location and would not be available until 10. Poor service and truck was bug smeared all over like it had not been washed in weeks.robyn P.
Customer did not leave a comment.Josefa S.
Customer did not leave a comment.Wayne M.
Customer did not leave a comment.lonny R.
My main complaint. I was not told you would charge me a fee to make credit card payment $13- ridiculous Went approximately 16 miles in it and used hardly any gas and that fee was over $11. Guess $20 a day for rental was too good to be true. Won't do this againTrisha G.
Customer service was exemplary, fast courteous and informative. Thank you.Mary B.
Customer did not leave a comment.Gary C.
My frustration was that we were told that we could pick up the u haul at 10:00 and the customer that had the truck didn't even have to return it until 10:15 so we had to wait until he was finished and didn't get the truck until 10:45.dana F.
Customer did not leave a comment.Randy H.
Customer did not leave a comment.CAROLYNN T.