Customer Reviews for Easy Stop Storage Sapulpa South
(U-Haul Neighborhood Dealer)

80 reviews

12 W Teel Rd   Sapulpa, OK 74066

(918) 224-8583

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(918) 224-8583

12 W Teel Rd
Sapulpa, OK 74066

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Savanah was An amazing person!! Helped me with all my questions, explained everything in a easy to understand manner, and was very truthful about everything. A lot of respect to her, and I'll definitely come back again!!!

Daniel Waddle 
Rating:
5.0

Customer did not leave a comment.

Cynthia Meadows 
Rating:
4.0

Everything was good

Everett Hart 
Rating:
5.0

Customer did not leave a comment.

Danny Buskey 
Rating:
5.0

Only thing that can help you company is lower your price back to 19 dollar I heard of rental U-Haul truck for $100 dollar that's too much. And the truck have no power it's too old. Need new trucks

Eric Miller 
Rating:
5.0

Customer did not leave a comment.

Andrew Stevenson 
Rating:
5.0

First time self-pickup. Good experience. Only snag was waiting for my two people to receive phone calls. It appeared I was in the process of being confirmed but only after waiting awhile and I initiated a request for assistance did the confirmations actually take place. Everything went smoothly after that. Thank you.

Mechelle West 
Rating:
5.0

Debella is awesome nice, friendly very positive and helpful. Sapulpa U-Hau has got it going on. The u hauls are clean and ready to go. Appreciate you guys and gals

LOGAN TROUT 
Rating:
5.0

Customer did not leave a comment.

jacob puckett 
Rating:
3.0

Be more clear from the get go on charges. I asked specifically about the need to return it by a certain time and was told if I went past that time, it wouldn't matter, when in fact, I was charged an additional day. Also, I had no idea that the insurance AND dolly rental was charged per day. I thought It was one fee.

Rachel McBride 
Rating:
5.0

👍👍👍

BRIAN MCCUMBER 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ADAIR 
Rating:
5.0

Customer did not leave a comment.

jonathan miller 
Rating:
1.0

Available of customer services 1.5 hold times are ridiculous, when you are trying to access a truck... on too of the fact my location was changed from Kiefer to Sapulpa, when i live less than a minute from the Kiefer location and could not get a reply from anyone! There was also the same truck at that location. Frustrating...technical issues with checking in and because of this, I was without help for 2 hours, because we were to start at 10am and because of the crappy customer servise... I had to move stuff alone for 2 hours! I felt that with the time I lost, along with help.... my account should have been credit... but once again that was another hour hold just for assistance. That is pathetic! VERY DISAPPOINTED IT THE ENTIRE EXPERIENCE AND WILL NOT RECOMMEND... unless I get an apology, a reason or a credit.

Kimberly Fatherree  
Rating:
4.0

I had to wait over 15 minutes to connect with U haul for my reservation shouldn't take so long to connect with company agent was very apologetic for having to wait so long

YVONNE CASTEEL 
Rating:
4.0

Customer did not leave a comment.

CHARLES BEESLEY 
Rating:
5.0

The check in process to get the truck was quite involved. Prefer to speak to a real person.

Randy Raby 
Rating:
5.0

Customer did not leave a comment.

John Alexander 
Rating:
5.0

Nothing. She was amazing and got me the truck right away!

NICOLE EMMEL 
Rating:
5.0

Customer did not leave a comment.

Elaine Rogers 
Rating:
3.0

Customer did not leave a comment.

PAMELA HENDON 
Rating:
5.0

The truck I rented had very little gas in it. It did not have enough for me to be able to do the moving I needed to do. Which means I had to buy more gas than I needed because I had no way to estimate how much I would use. I resent this. Vehicles should be provided with a full tank of gas. I will rent from another company next time.

Alexander Long 
Rating:
1.0

1) I ordered furniture pads, and I was told that he didn't have any; he said that he had some in the 'other' truck, but could not give them to me; he said that I could go to Walmart and purchase some; 2) There was less than 1/8 tank of gas in the truck to start; they did give a $19.50 gas credit, because I was expected (in the contract) to bring the truck back with 1/4 tank gas; 3) The truck had not been cleaned at all; there was all kinds of trash and loose dog food scattered throughout the interior of the truck bed; while I checked the exterior of the truck for damage before departing the pickup location, it did not occur to me to check the interior bed first; 4) So, for a 45 mile trip to move 1/2 truck of furniture, I had to stop for gas twice (beginning and end); I had to clean out the truck twice (beginning and end); and, I had to make another stop to purchase furniture pads; worst experience with UHaul ever

Meredith Engle 
Rating:
5.0

Customer did not leave a comment.

Rachal Ashton 
Rating:
5.0

I would say the truck needs an appliance dolly

Shelly Locust 
Rating:
5.0

Customer did not leave a comment.

Rhonda Abel 
Rating:
4.0

Renting the vehicle was a relatively easy process. Blake was very helpful and knowledgeable. The only thing that I wasn’t aware of was that I had to return the U-Haul to the same location where I picked it up. I had planned on returning it to a closer location. Overall, it was a good experience.

Tonda Davis 
Rating:
5.0

Customer did not leave a comment.

Mark Robinson 
Rating:
5.0

Customer did not leave a comment.

Hailey Atkins 
Rating:
5.0

I HATED the online experience!!!!!!!! I just wanted to call and reserve a truck, use it and bring it back. It took me more time to fiddle with the online crap than it did for me to move my things!

Charles Ennis 
Rating:
3.0

Customer did not leave a comment.

Phyllis Mueller 
Rating:
4.0

Customer did not leave a comment.

Phyllis Mueller 
Rating:
3.0

Customer did not leave a comment.

Phyllis Mueller 
Rating:
4.0

Customer service was great, Brakes are squeaking badly.

DOROTHY NORTON 
Rating:
3.0

Customer did not leave a comment.

Amy Davis 
Rating:
4.0

I had a really hard time getting the lock undone.

Pam Knight 
Rating:
4.0

Your website was not clear that my rental was checked in

Christy Cole 
Rating:
5.0

We were over charged days, and now we’re having to go through hoops to get our money back.

lacy Long 
Rating:
3.0

Be available during store hours or allow mobile pick ups.

Cassandra Camp 
Rating:
4.0

Customer did not leave a comment.

Randy Prus 
Rating:
4.0

Customer did not leave a comment.

Robert Lucas 
Rating:
2.0

The lady that rented it to me was supposed to set up a one way drip off and she didn't apparently.i went to drip off at a different location and they said I could not because the lady set it up for me to return to this location. Cost me extra mileage for no reason highly unsatisfied and I do not believe I should have to had to pay extra money for that mileage when this location messed up and I've called to clearify this mistake over 5 times now and left messages and no one will answer or return my calls.

Darrington Norris 
Rating:
5.0

Happy, happy, happy

Larry Carnes 
Rating:
5.0

Customer did not leave a comment.

Matthew Berry 
Rating:
5.0

Friendly, clean, polite and great prices

Ruth Lewis 
Rating:
5.0

Customer did not leave a comment.

Michael Yarnell 
Rating:
5.0

Customer did not leave a comment.

joseph mitcham 
Rating:
5.0

Customer did not leave a comment.

Mary Juopperi 
Rating:
3.0

Pick up/drive away time was 20 minutes late and I had checked in online ahead of time. No apology. No greeting no hi how are you? No have a good day. If you're having only one interaction with a new customer you should try to make it a good one.

Liz Attwood 
Rating:
5.0

Customer did not leave a comment.

Amanda McIntosh 
Rating:
3.0

The service was courteous, prompt and a very pleasant experience.

Andrea Dawes 
Rating:
4.0

You need to have the U Haul at the place that is indicated when you go online in the first place, that was irritating. I rented in Glenpool, starting at nine, got Sapulpa starting at 12. It worked out luckily.

Perry Lay 
Rating:
2.0

Even though, I completed all the reservation info online, I still had to wait about 10 minutes before the agent would assist me. After the wait, I had to give him all my information again, CC info, personal info, destination, expected milage etc... again. Seems redundant, if all the info was previously entered online. The cargo van looks as if it had never been cleaned. Old soggy cigarettes rolling on the ground, almost enough sand & dirt to fill a small kid's sandbox, a sticky substance splattered all over the interior door panels, & the steering wheel was grimy enough to leave black soot on my hands after a 90 mile drive. If I wasn't in a hurry to use the van same day, & the fact that I knew I wouldn't get speedy service from the agent, I would've returned the van promptly and requested a replacement. Needles to say, even though the van didn't meet Uhaul standards, I know it's the 3rd party agent who should take responsibility for the state of the van.

Gary Black 
Rating:
1.0

Customer did not leave a comment.

JOHNNY BILBY 
Rating:
4.0

Customer did not leave a comment.

marsha southerland 
Rating:
4.0

Customer did not leave a comment.

MICHAEL ADAIR 
Rating:
3.0

Customer did not leave a comment.

karen watson 
No reviews have been submitted for this location.

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