Savanah was An amazing person!! Helped me with all my questions, explained everything in a easy to understand manner, and was very truthful about everything. A lot of respect to her, and I'll definitely come back again!!!
Daniel W
Customer Reviews for Easy Stop Storage Sapulpa South
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was good
Everett HOnly thing that can help you company is lower your price back to 19 dollar I heard of rental U-Haul truck for $100 dollar that's too much. And the truck have no power it's too old. Need new trucks
Eric MFirst time self-pickup. Good experience. Only snag was waiting for my two people to receive phone calls. It appeared I was in the process of being confirmed but only after waiting awhile and I initiated a request for assistance did the confirmations actually take place. Everything went smoothly after that. Thank you.
Mechelle WDebella is awesome nice, friendly very positive and helpful. Sapulpa U-Hau has got it going on. The u hauls are clean and ready to go. Appreciate you guys and gals
LOGAN TBe more clear from the get go on charges. I asked specifically about the need to return it by a certain time and was told if I went past that time, it wouldn't matter, when in fact, I was charged an additional day. Also, I had no idea that the insurance AND dolly rental was charged per day. I thought It was one fee.
Rachel M👍👍👍
BRIAN MAvailable of customer services 1.5 hold times are ridiculous, when you are trying to access a truck... on too of the fact my location was changed from Kiefer to Sapulpa, when i live less than a minute from the Kiefer location and could not get a reply from anyone! There was also the same truck at that location. Frustrating...technical issues with checking in and because of this, I was without help for 2 hours, because we were to start at 10am and because of the crappy customer servise... I had to move stuff alone for 2 hours! I felt that with the time I lost, along with help.... my account should have been credit... but once again that was another hour hold just for assistance. That is pathetic! VERY DISAPPOINTED IT THE ENTIRE EXPERIENCE AND WILL NOT RECOMMEND... unless I get an apology, a reason or a credit.
Kimberly FI had to wait over 15 minutes to connect with U haul for my reservation shouldn't take so long to connect with company agent was very apologetic for having to wait so long
YVONNE CThe check in process to get the truck was quite involved. Prefer to speak to a real person.
Randy RNothing. She was amazing and got me the truck right away!
NICOLE EThe truck I rented had very little gas in it. It did not have enough for me to be able to do the moving I needed to do. Which means I had to buy more gas than I needed because I had no way to estimate how much I would use. I resent this. Vehicles should be provided with a full tank of gas. I will rent from another company next time.
Alexander L1) I ordered furniture pads, and I was told that he didn't have any; he said that he had some in the 'other' truck, but could not give them to me; he said that I could go to Walmart and purchase some; 2) There was less than 1/8 tank of gas in the truck to start; they did give a $19.50 gas credit, because I was expected (in the contract) to bring the truck back with 1/4 tank gas; 3) The truck had not been cleaned at all; there was all kinds of trash and loose dog food scattered throughout the interior of the truck bed; while I checked the exterior of the truck for damage before departing the pickup location, it did not occur to me to check the interior bed first; 4) So, for a 45 mile trip to move 1/2 truck of furniture, I had to stop for gas twice (beginning and end); I had to clean out the truck twice (beginning and end); and, I had to make another stop to purchase furniture pads; worst experience with UHaul ever
Meredith EI would say the truck needs an appliance dolly
Shelly LRenting the vehicle was a relatively easy process. Blake was very helpful and knowledgeable. The only thing that I wasn’t aware of was that I had to return the U-Haul to the same location where I picked it up. I had planned on returning it to a closer location. Overall, it was a good experience.
Tonda DI HATED the online experience!!!!!!!! I just wanted to call and reserve a truck, use it and bring it back. It took me more time to fiddle with the online crap than it did for me to move my things!
Charles ECustomer service was great, Brakes are squeaking badly.
DOROTHY NI had a really hard time getting the lock undone.
Pam KYour website was not clear that my rental was checked in
Christy CWe were over charged days, and now we’re having to go through hoops to get our money back.
lacy LBe available during store hours or allow mobile pick ups.
Cassandra CThe lady that rented it to me was supposed to set up a one way drip off and she didn't apparently.i went to drip off at a different location and they said I could not because the lady set it up for me to return to this location. Cost me extra mileage for no reason highly unsatisfied and I do not believe I should have to had to pay extra money for that mileage when this location messed up and I've called to clearify this mistake over 5 times now and left messages and no one will answer or return my calls.
Darrington NHappy, happy, happy
Larry CFriendly, clean, polite and great prices
Ruth LPick up/drive away time was 20 minutes late and I had checked in online ahead of time. No apology. No greeting no hi how are you? No have a good day. If you're having only one interaction with a new customer you should try to make it a good one.
Liz AThe service was courteous, prompt and a very pleasant experience.
Andrea DYou need to have the U Haul at the place that is indicated when you go online in the first place, that was irritating. I rented in Glenpool, starting at nine, got Sapulpa starting at 12. It worked out luckily.
Perry LEven though, I completed all the reservation info online, I still had to wait about 10 minutes before the agent would assist me. After the wait, I had to give him all my information again, CC info, personal info, destination, expected milage etc... again. Seems redundant, if all the info was previously entered online. The cargo van looks as if it had never been cleaned. Old soggy cigarettes rolling on the ground, almost enough sand & dirt to fill a small kid's sandbox, a sticky substance splattered all over the interior door panels, & the steering wheel was grimy enough to leave black soot on my hands after a 90 mile drive. If I wasn't in a hurry to use the van same day, & the fact that I knew I wouldn't get speedy service from the agent, I would've returned the van promptly and requested a replacement. Needles to say, even though the van didn't meet Uhaul standards, I know it's the 3rd party agent who should take responsibility for the state of the van.
Gary B