Customer Reviews for Easy Self Storage
(U-Haul Neighborhood Dealer)

174 reviews

30 Lundrigan Dr   Corner Brook, NL A2H6G1

(709) 634-4710

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed

Services at this Location:

Contact Us

(709) 634-4710

30 Lundrigan Dr
Corner Brook, NL A2H6G1

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great location!!! Owner is there, out involved with his business. Excellent customer service at the counter. Will go here, no matter where I may be. Thank you. P.S. I would recommend U-Haul consider winter tires in our climate. The weather I experienced during a back and forth combined five hours in blinding snow squalls required good tires. I'm an experienced bad weather driver so I could handle a full and empty van. If a non experienced driver were to run into the white out conditions in a 9ft cargo van, only all seasons with worn tread. That van would be off the road and someone hurt.

Byron Mackey 
Rating:
5.0

Customer did not leave a comment.

Len Moores 
Rating:
3.0

Customer did not leave a comment.

Lorice Wells 
Rating:
2.0

my drop off would have been great if the location was open but was not when i did drop it off was trying to use your app and it did not work well for me would load up properly so i call the 25/7 they keep tell me to use the app that didnt work so then i had to go back to the drop off again the next day. the lady that was working was great she knew Exactly what to do got it on within a few minutes.

june decker 
Rating:
1.0

Truck was almost on empty and had to clean snow off

Steven Rumboldt 
Rating:
5.0

Customer did not leave a comment.

Byron Park 
Rating:
5.0

Staff was excellent but very limited parking.

Maurice Tetford 
Rating:
2.0

Customer did not leave a comment.

Krista O'Connell 
Rating:
4.0

Customer did not leave a comment.

MUSTAPHA KACHMAR 
Rating:
5.0

Always a great experience. Units are always clean

WESTERN HEALTH 
Rating:
3.0

Customer did not leave a comment.

Trisha Taylor 
Rating:
5.0

Customer did not leave a comment.

Joanne Ash 
Rating:
5.0

Absolutely excellent service. Extremely friendly and excellent customer relations. Go above and beyond.

Angela Tiller 
Rating:
5.0

Customer did not leave a comment.

Vincent Mesher 
Rating:
4.0

Customer did not leave a comment.

Rosanne Hancock 
Rating:
3.0

Was not during regular hours picked it up and left but blinker and brake light on driver side rear was not working but didn't know until later in night

Karen Pyke 
Rating:
5.0

Customer did not leave a comment.

RAINER BAEHRE 
Rating:
5.0

great customer service

LOUISE M GAUTHIER 
Rating:
5.0

Customer did not leave a comment.

Derrick Anthony 
Rating:
5.0

Everything is perfect.

Vikas Saini 
Rating:
4.0

Customer did not leave a comment.

jerry rumbolt 
Rating:
5.0

Customer did not leave a comment.

Heather Chubbs 
Rating:
2.0

Customer did not leave a comment.

Maria Furey 
Rating:
5.0

Customer did not leave a comment.

JEANNIE BENNETT 
Rating:
5.0

Nothing my experience was fantastic

Marg May 
Rating:
5.0

Customer did not leave a comment.

Alex Rose 
Rating:
4.0

Customer did not leave a comment.

Karen Webb 
Rating:
5.0

Great customer service

CLAUDETTE CRANT 
Rating:
4.0

The location was fine. No issues with pick up or drop off. My biggest concern was not initially getting the U-Haul I booked. Luckily, the operator I called was able to get me something.

Christina Dillon 
Rating:
5.0

Customer did not leave a comment.

Cassia Mann 
Rating:
5.0

Easy online drop off instead

Paula Johnston 
Rating:
4.0

Truck to be rented was damaged at the lot before pick-up. damage report was attached to the undamaged truck that was actually rented and your computer system made this a very time consuming and difficult process for the returning lot. The truck we actually got kept slipping into netural when it was shifted to reverse. The amount we paid was above what was on the invoice I have yet to find out why. the truck is plastered with fuel saver trim package stickers but the truck itself has ultra poor fuel efficiency. the truck was clean both cab and back. the cab was uncomfortable. this is NOT a reflection on either the pick up or drop off locations but on the turck and uhaul itself

Arthur Hamlyn 
Rating:
5.0

Excellent service !!!

Nila Kiri 
Rating:
5.0

Customer did not leave a comment.

Tyler Neilson 
Rating:
5.0

Customer did not leave a comment.

Bill Power 
Rating:
5.0

Customer did not leave a comment.

Jerry Childs 
Rating:
3.0

The lady working there was really nice and understanding. Its extremely frustrating when you book vehicles and go to get it and they are not available...There needs to be better compensation for the customer...Reducing the km rate from .89 to .69 is just not cutting it...Especially when moving is so stressful as it is and then book a big moving truck re book again...This is unacceptable!and have confirmation for 24 hrs and then its not there...This company needs to improve before I

Jonathan Dumaresque 
Rating:
5.0

There is one small but important maintenance issue with this particular trailer that I rented… The passenger side tire is in a dangerously worn state.… Probably just an oversight. But I would recommend getting it fixed immediately. I always have good dealings with U-Haul and this is a particularly good location to rent from. Thank you. David McHugh

david mchugh 
Rating:
5.0

Everything was good

diane hynes 
Rating:
5.0

Customer did not leave a comment.

Nancy McCloud 
Rating:
5.0

Nothing. Service from the staff was great!

Jade Kearley 
Rating:
5.0

Customer did not leave a comment.

Gian Delgado-Aspiazu 
Rating:
5.0

Thank you so much to staff that assisted us in booking up and getting on our way!

Shaunna Ryan 
Rating:
5.0

Customer did not leave a comment.

harvey st croix 
Rating:
5.0

Friendly employee. Made the return nice and easy.

Dean Dicks 
Rating:
5.0

Customer did not leave a comment.

victor childs 
Rating:
3.0

More friendly and gave me more information about drop off locations

Hank Diamond 
Rating:
3.0

Have the rental trucks cleaned and garbage removed.

Dion Antle 
Rating:
3.0

Did not get to go inside the drop off office as I could not get the truck up over the hill to get to the office. It took two attempts to get over the hill. First attempt I got about half way up and the truck spun out because of the bald tires that were on it. When I backed down the hill to make another attempt, the truck got stuck in the snow that was on the road. When it finally found traction for the second attempt, I managed to spin my way over the incline to halfway and just put it in park and left it there. The lady that was working at the office came outside and looked at the tires and said she was going to contact someone right away to come get the truck and have tires put on it.

lorne maxwell 
Rating:
4.0

Customer did not leave a comment.

Kerstin Pelley 
Rating:
5.0

I booked a rental and got a confirmation where to pick it up at… which was located at Cormack Esso near by my home which is Deer Lake. When the driver arrived there was no vehicle and we were not in the system. We had to drive an hour and half out of our way to get the truck in Corner Brook. It put a damper in our day as we were moving.

Rose Young 
Rating:
5.0

The equipment was snow covered, other wise everything worked well far as my knowledge. Never had a problem aside from on the return had difficulty with the website return process. But have pictures to show condition.

Michael Johnson 
Rating:
5.0

Customer did not leave a comment.

Justin Lewis 
Rating:
5.0

Customer did not leave a comment.

Sarah Terry 
Rating:
5.0

Customer did not leave a comment.

Jim Coleman 
Rating:
5.0

used the roadside assistance and was very please with the ease and timely manner is which everything was handled excellent service

Star Taxi 
Rating:
5.0

Customer did not leave a comment.

Star Taxi 
Rating:
5.0

Customer did not leave a comment.

zeke gough 
Rating:
5.0

Customer did not leave a comment.

jay matthews 
Rating:
5.0

This location was great but Uhaul as a company is absolutely terrible these days. Their reservation process is useless because corporate accounts mean more to them then everyday people trying to move.

Paul Walbourne 
Rating:
5.0

Customer did not leave a comment.

Nick Eisnor 
Rating:
5.0

Customer did not leave a comment.

MUSTAPHA KACHMAR 
Rating:
5.0

Customer did not leave a comment.

JEREMY SIMMS 
Rating:
4.0

My only dissappointment is that reservations of vehicles cannot be guaranteed in advance. I was flying two people in to help load and travel to unload the truck and it was not until the day before I was to pick up the truck that it was confirmed that one was available despite my having made the reservation many weeks in advance. How can anyone make plans and commitments for using your vehicles to move when you can't or win't make a commitment that a vehicle will be available?

Carl King 
Rating:
4.0

Customer did not leave a comment.

Steve Davies 
Rating:
2.0

When choosing a pickup and dropoff location the mileage allotted should be at least the minimum driving distance between the two points. We were surprised with an extra $140 charge at the dropoff. We were told this was because we were over the mileage. The representative agreed the allocated mileage provided in the rental was below what is required but said she could not do anything about the additional charge.

Irene Simon 
Rating:
5.0

First time renting a UHaul, a great experience. Way beyond my expectations! Bravo!

Shawn Rideout 
Rating:
3.0

I ordered a Trailer from Stephenville which would have been long enough to fulfill what i needed for the job. Had to pay for a guy with a truck to haul it and everything cause it was a big trailer. When the order went in, I ordered that 12ft trailer and was booked for Thursday and Friday. Then because U-Haul is the way it is, they sent the paper work off to someone not even on the island. So I get a call saying they know nothing about the trailer in Stephenville which the guy in Stephenville told me hed book me for and then they book me for one in CB Instead. Even though the man from Stephenville told me the 12 ft one was for local moves and was always there. So when i call stephenville the day before the move, nope, sure enough the 12 ft is booked now even though i was suppose to have it for thursday and friday. So I go into CB to get the one that is booked for me, and its an open trailer big enough for a qaud. Super p*ssed. And because i have to leave it in Stephenville cause of all the gas and time to get back to CB, instead of $30, it cost me $125. My take away is why cant the person working at the U-Haul place say hey that trailer is not booked for Friday lets say, i will write you in right now. But no, some outside source has to work its magic and mess things up costing people time and effort. Easily the worst move Ive had to make, one of the absolute most stressful days ive had. Had to make extra trips, the truck that ate gas for the big trailer just cost me $60 off the bat for going to CB to get the trailer that I assumed was 12 feet since the guy in another province knew i booked one that size and would assume i needed one that size. But no. The extra trips cost me even more money, had to call in favours, and we finished that night at 9:30 in the pitch black. And had to make another trip the next day. Never again.

Daniel Shears 
Rating:
3.0

Customer did not leave a comment.

Harry Hynes 
Rating:
4.0

Customer did not leave a comment.

david batt 
Rating:
5.0

Customer did not leave a comment.

Canadian Red Cross 
Rating:
1.0

Make they explain everything to you before they rent anything we were not told much and something that was told to us was wrong

todd macdonald 
Rating:
5.0

Customer did not leave a comment.

KEVIN STRICKLAND 
Rating:
5.0

This location was excellent service but reservations and cancelling two other confirmed reservations was disappointing. I was not able to contact customer service. Your cancellations cost me financially. If it wasn’t for the lady at this location advocating for me I was thinking about legal action.

Edward Coleman 
Rating:
5.0

No issue with this location at all, had us out the door very quickly. The U-Haul traffic control center on the other hand had cancelled our reservation the night before despite the truck being available.

Wade Dawe 
Rating:
5.0

Customer did not leave a comment.

Francis Walbourne 
Rating:
5.0

Staff very helpful and informative.

Debbie Gale 
Rating:
5.0

Chains not properly installed on trailer leading to one chain dragging and breaking while driving across the island

mark james 
Rating:
5.0

Nothing

Chastity Butt 
Rating:
3.0

No issue with the location itself, my issue is with uhaul itself and the poor customer service.

Ronald Young 
Rating:
4.0

Customer did not leave a comment.

mark caines 
Rating:
4.0

Customer did not leave a comment.

duke cooper 
Rating:
3.0

Customer did not leave a comment.

donald warren 
Rating:
5.0

This location always provides the best service!!!

JENNIFER LYNN KENNEDY 
Rating:
3.0

Customer did not leave a comment.

Robert Dean 
Rating:
5.0

Customer did not leave a comment.

Carol Bellows 
Rating:
5.0

Customer did not leave a comment.

Richard McLellan 
Rating:
5.0

No issues, friendly and helpful staff.

Brian Thornhill 
Rating:
3.0

There’s was nobody at drop location

FLOYD PITTMAN 
Rating:
5.0

Customer did not leave a comment.

Benjamin Parker 
Rating:
4.0

Customer did not leave a comment.

Gabe Payne 
Rating:
4.0

Customer did not leave a comment.

Van Downey 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER LAFOSSE 
Rating:
1.0

Customer did not leave a comment.

Trent Gaudon 
Rating:
5.0

Customer did not leave a comment.

Larry Park 
Rating:
2.0

Customer did not leave a comment.

Cody Tops 
Rating:
5.0

Customer did not leave a comment.

Joseph Pagano 
Rating:
5.0

When I picked up the trailer I was given a number to call to find out where to drop it off in Corner Brook. I got it approximately 2:00 on Friday and I had it rented for 2 day's so my return day was Sunday. The person I was talking with said that I couldn't drop it off on Sunday because it was closed and they need to see it when it's dropped off. I told him that I only had it rented for 2 day's and he said that's fine, you won't be charged for the extra day because it's their fault. So when I returned first thing Monday morning she said I had to pay for the extra day and then I explained to her what I was told and she accepted it with no problem but the paperwork was already gone through so she had to call the head office to get it changed. The guy she was on the phone with wasn't very cooperative and said that no one would tell me that and was still going to charge me for the extra day but then later he changed it to "you take the $25 back from my $60 deposit and the rest will have to be disputed with another department". Then I asked him if they record phone calls and he said yes so I said we'll then that's perfect because you can pull up the recording of my phone call and you will see that I was told to drop it off on Monday and not Sunday. I said I will get the time, date, duration and number that I called and literally as I was looking on my phone to get the information he had a "hold on maybe we can try this" moment and he asked the lady if she could try something and lo and behold all of a sudden he was able to give my full $60 deposit back. I was less than impressed to say the least. It was my last day home before I went back to work on Tuesday and I didn't want to spend it driving 2 hours to Corner Brook and then be treated like I was trying to rip off the company by the representative on the phone and then drive another 2 hours to get home, when I could have dropped it off on Sunday. It's funny how he couldn't help me with getting back my full deposit but as soon as I told him I would get him the information to help pull up the conversation I had, he was immediately able to give it back. The number I called was 902 465 3623 and i called it at 2:42pm on Friday June 17th. So to be clear, the representative in the Gander and Corner Brook shops were perfect. My issue was with the lie I was told on Friday on the phone call and the guys attitude on the phone Monday morning.

STEPHEN HEWLIN 
Rating:
5.0

Excellent customer service. I would definitely rent from this location again.

Luis Lam 
Rating:
5.0

Customer did not leave a comment.

lisa long 
No reviews have been submitted for this location.

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