I would have liked more detailed information beforehand about returning the vehicle. The website was unclear and I had to go back to the van rental multiple times to end my reservation successfully.Ryan C.
Customer Reviews for Easy Move Financial
(Distribuidor de U-Haul del vecindario)
Calgary, AB T2P2Y6
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 10 a. m. - 6 p. m.
- Sáb.- dom.: 9 a. m. - 2 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I didn't have any issues with the truck but the delay in picking it up due to computer issues ended up costing me an extra hour charge by my movers which was financially devastating. And when I shared my concerns at the office, l was dismissed and told to call the toll free number and complain. Because of the above reasons, I will not be using this location and may be Uhaul in the future, nor recommend it to my clients. Gracias.Desta H.
Service was excellent; friendly, and efficient. Truck was ready to go, functional, and clean. The central location was perfect for us, and a nice change from having to drive to the suburbs for these sorts of things. The only complaint is that there is no where to park your own vehicle without paying for downtown parking. This isn't really a problem, but could be better communicated when booking. It didn't matter to us, as we planned to drive our own vehicle too, but the young man in front of us looked fairly distressed when he found he'd need an extra $25 (minimum) for parking.Adam John Joseph T.
Too many forms to sign, too expensive but great serviceJoshua W.
El cliente no dejó un comentario.Kevin R.
The young gentleman that was serving me was AMAZING!! Both when I booked the truck and when I picked it up and dropped it off!! Thank you so much for making it STRESS FREE! Moving is one of the most stressful things to do!!Zena Lee S.
Excellent service!Kevin S.
The locations is inside a building on the second floor so be prepared to look for it... also want to note that the online system for booking a uhaul is incredibly frustrating.Allison B.
El cliente no dejó un comentario.Yiming L.
Inspite of my "above average" rating I would not recommend because of your advertising/actual invoice pricing discrepancy. Your website says a cargo van rental has $.59 per km. cost. At site you charge on the invoice $.69 per km. WHY?Robert L.
Excellent service! I had a problem with a mobile pick-up. but the staff helped me with everything so quickly. She was friendly and professional. Gracias.Jaejoong K.
The woman was alone at the desk, doing what seemed to be a two person job. Because of that it took a lot longer. We booked the truck from 11am-2pm but didn't end up getting the keys until close to noon. We were hurried to complete the moving job because we had to get the truck back by 2pm. Better organization for booking window required.James H.
El cliente no dejó un comentario.Nigel M.
El cliente no dejó un comentario.Guillermo A.
El cliente no dejó un comentario.Daniel James A.
continue what you're doingAndrew R.
First of all, the address is not at an easy move financial, it's an animal clinic. The lock box for the key is like a block away and I couldn't find the key drop off anywhere! This location was like an episode of the amazing race trying to figure out where everything was. The truck itself was fine but maybe make it easier to find the keys and everythingIreland M.
It s hard to find locationLiem N.
El cliente no dejó un comentario.Hiroko S.
Quick and efficient service. Thanks!Robin Shawn O.
The only concern we had was when we returned the vehicle to the parking lot on 9th Avenue we parked my car there for 10-15 minutes while she inspected the U-haul and finished the bill. We were not sure if that was ok? Where those stalls for your customers as well as your vehicles?Elizabeth B.
More expedient processing of identification documents would be helpful to expedite pickup processHunter L.
El cliente no dejó un comentario.Royston James J.
El cliente no dejó un comentario.Kevin R.
I was over-charged; $85 dollars for roughly 20 kilometres not including gas. Will rent from another business in the future.Shawn Dustin M.
Amazing staff, super helpful and accommodating. I will legitimately tell people to use this location. I didn't get his name, believe he might be a French speaker, with a ponytail, was incredibly helpful.Laszlo H.
El cliente no dejó un comentario.Hyeonho K.
El cliente no dejó un comentario.Taylor C.
El cliente no dejó un comentario.Tae Hyeung K.
The truck was not at the location indicated, it was across the street in a parking lot. Also the pads we had ordered with the truck were not included, which forced us to change our plans. The app did not work. The truck cab obviously had not been cleaned.Christine G.
El cliente no dejó un comentario.Sherwin I.
El cliente no dejó un comentario.Nicholas P.
El cliente no dejó un comentario.Michael Y.
Improve staff, communication, and friendliness. The rudest staff team I have ever met and withheld by money from me because they didn't like my attitude. Also we're not wearing masks the entire tame. This location told me to basically shove it and call 811 if I want my refund. And don't worry, also informed AHSJAYDEN F.
El cliente no dejó un comentario.Myra M.
There should be more signage for where the uhaul office location is, it was a bit confusing knowing where to go. Otherwise great serviceHaley O.
Nice to have better customer service, better location. Second floor of an office building is not good to pick up moving blankets. Limited hours on the weekends (9-2 only) for returns so have to pay for two daysJane M.
Great customer service !!! Very pleasant and professionalDebbie D.
El cliente no dejó un comentario.Charmaine G.
El cliente no dejó un comentario.Kevin R.
El cliente no dejó un comentario.KAWAI L.
Innacurate pricing, and when returning the vehicle, the mileage field wouldn't allow me to enter the correct mileage, so I ended up paying way more. As well as the long wait in the building when picking up, and the poor experience with our reservations being cancelled after already being confirmed, almost completely ruining our moving dayDevin G.
Please get more hand truck/utility dolliesMuhamaad Ali Sal K.
Well organized. Safe practices.Niail Antony A.
Terrible experience!Mehrnaz E.
1 I will not choose this location again. 2 I used UHAUL so many times in Kensington location. Very easy to pick up and drop key very comfortable. 3 when I pick the vehicle I didn't update on self check , because my mobile data got over . 4 when i drop (11.15pm 27-Apr)the vehicle my mobile switched off, so I can't able to take photos and upload the return self check out. Then I don't know the safety KEY drop locker number also. 5 my drop time is 09.00am 28-Apr ,again I reached to that location there office is closed at 08.50am 28-Apr, then I tried again one more time same day 08.56am to open the key safety locker. But can't able to open . 6 again I reached same day 10.00am to return my key. One of the front desk staff charge additional fee one day vehicle rent 20.00$. I request to cancel the extra charge. The staff says I didn't fill up the self check return online. So I have to charge. 7 when I picked up the time is 10.30am 27 Apr not even 24 hrs also , but I paid one day rent 8 so that's the reason I am not satisfied this location. Very very disappointed, thank you for your service.dinesh K.
I showed up 10 minutes early to do the mobile pick up. Because I was early the information I was getting was that my equipment wasn't there and I should be getting assistance. I panicked and thought something was wrong with my reservation. I would recommend the information tells you to wait until your exact reservation time. Or else don't instruct people to go 10 minutes early.Simone G.
Location description for in person check in should be easier to find. Location is on second floor of building. The front desk person was very nice and helpful.Alex Ronnie D.
El cliente no dejó un comentario.Arla C.
This location is a hidden gem. A little hard to find, but once you're in, you're out. Easy peasy. TyNicholas Y.
El cliente no dejó un comentario.Hiram N.
El cliente no dejó un comentario.moiz A.
El cliente no dejó un comentario.Benjamin W.
El cliente no dejó un comentario.OLUWAFEMI A.
The Staff is very polite, friendly and helpful. the office seemed like it's in the middle of a renovation. The overall experience was positive.Toshit S.
First time doing a full remote rent so it was a bit of a learning curve. The downtown location is convenient for me, but it took me a while to find the parking lot. The weather was awful, which made the online process difficult but I could have done it before I left home to pick up the truck. Would have appreciated an ice scraper in the vehicle for the windshield but I borrowed one from somebody in parking in the lot.Fergal D.
I had a great experience with the customer service rep working on Sunday March 28th when I picked up my rental. The after hours drop off was very easy and convenient. I never received a final invoice in my inbox from Uhaul. I will be calling to inquire about thisSamir Q.
The word lock was SUPER stiff. Not sure how that could be improved but it was tough to navigate!Jaimie L.
Great location, great staff. One thing to keep in mind is parking can be difficult in the area. The location allowed us to park for $9. That's reasonable considering you're right downtown.Eric L.
El cliente no dejó un comentario.Leonard M.
El cliente no dejó un comentario.Clermont R.
-no ice scraper -low tire warning light was onedwin James K.
Excellent customer service.Eric R.
El cliente no dejó un comentario.Adedotun S.
The online check-in was troubling. However, the staff was very friendly, helpful, and customer centered. He made the things go well.Jooyong J.
El cliente no dejó un comentario.Taiwo A.
El cliente no dejó un comentario.Adam Alexander S.
Make sure that vehicle has enough windshield washer fluid for winter roads.Param Vir S.
El cliente no dejó un comentario.alisa Q.
I guess unless you knew that they parked the Uhaul vehicles across the road, you might get confused if you came to get a contactless vehicle. Not that I had a problem...maybe if someone was from out of town. No gripe...lol...just an observation!Paul M.
Please supply an ice-scraper and brush during winter weather. I had brought my own, just in case, and it was a good thing I did so. The parking lot that the vehicle is stored is not well maintained (not the fault of the location, but of the owner of the lot, Impark). There had been a large snowfall the night before my rental and the lot was *still* not cleared by the time I returned it in the afternoon. I would suggest that the location manager pressure Impark to do a better job or find a new location to park rental vehicles. The staff were very courteous and helpful.David B.
El cliente no dejó un comentario.Mauricio B.
It was confusing to figure out where to go, and the building was hard to find. The staff were really friendly, but it was hard to figure out how things worked without help.Doris J.
El cliente no dejó un comentario.Patrick M.
El cliente no dejó un comentario.Kevin R.
quick, friendly and efficient!Jeffrey T.
Evwrything thing was top notchMerridy B.
SignageEmanuel Ellias V.
When I checked in, the receptionist was very friendly and helpful. When I returned the truck, the office was already closed. The owner was outside and offered to do my mobile check and was very helpful and friendly. I will definitely rent from this location again!Donna G.
El cliente no dejó un comentario.Fabien A.
The mobile pickup process was a bit confusing at first, but it was manageable. HOWEVER, the return process had issues. When I completed my check-in, the instructions to return the key said to put it in the drop-box. But this location had no drop-box, only a lock box that needed a key code. The return didn't display instructions for the return the same way it did for the key pickup. Thankfully, after a few attempts, I could guess the key code and put the key back. But that was definitely an issue for me. Please display the same lock box info on the return step! :)Laura W.
El cliente no dejó un comentario.Morgan C.
Please clean your trucks before giving it to any customerRASHID R.
Kevin was excellent! Friendly, professional and quick! It was a pleasure working with this him and I look forward to using this location for my future uhaul needs!Cristian G.
El cliente no dejó un comentario.Taylor-David G.
Explaining the return appWilliam M.
El cliente no dejó un comentario.Daniel M.
It was hard to locate the office, there needs to be better signage to find it. I would've not known where it was if someone from the salon didn't show me because there is no indicators it's inside on the second floor.Nadya E.
No key drop off, confusing dropoff parking, dont know who is working .Gerald F.
The customer service was lovely and warm; I really enjoyed my experience with the staff. However, the location is so difficult to find and no signage. Also, there is a lockbox with a code to return you keys after hours. I was not given the code to the lockbox (or was not shown how to find the PIN anywhere). I was in the phone with Uhaul for over an hour after hours trying to return my keys.Tyler H.
El cliente no dejó un comentario.LUCS L.
El cliente no dejó un comentario.ROHAN MANJUNATH S.
El cliente no dejó un comentario.Sara H.
It was so hard to find parking on the street when returning the vehicle. Maybe provide designated return area in the parking lot across of the building like when I picked it up.Stephanie H.
Very specific description of where the office is located! "Above Dixon's pub" or "access the building from 9th Street" would be helpful to email/text out with the confirmation as, when driving down 9th Avenue, it looks like the address doesn't exist.Michelle M.
Quick, friendly and efficient.Michael W.
El cliente no dejó un comentario.Richard P.
El cliente no dejó un comentario.Christopher F.
As per my second experience with this outlet, it was a great experience overall. Check-in and return went quickly and efficiently, and also the new office is looking better each time I've visited! There is a feeling of safety as well with respect to Covid19 as this outlet has several protective measures in place, including right at the door and also protective covering at the check-in desk. I was very satisfied overall, as usual. Would recommend this outlet to friends & family in the futureGraham Paul J.
It was a positive experience, however it's always stressful renting from uhaul... what marks are pre-existing... could I be charged for this??? Do I have to go over the vehicle with a magnifying glass? I sent a photo of the marks I saw at pickup, but they weren't even mentioned at drop off. Location is amazing. Would use again.Daryn W.