Comentarios del cliente para Eastside Sinclair

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Eastside Sinclair

Grado total:

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Keith M. en

Grado:

El cliente no dejó un comentario.

Rick C. en

Grado:

Just a small town, no big deal.

BRYAN D. en

Grado:

Great people to work with.

Jon U. en

Grado:

El cliente no dejó un comentario.

Jennifer W. en

Grado:

El cliente no dejó un comentario.

Arnold S. en

Grado:

El cliente no dejó un comentario.

Kimberely Y. en

Grado:

El cliente no dejó un comentario.

Steve W. en

Grado:

El cliente no dejó un comentario.

tim F. en

Grado:

Very polite

mark O. en

Grado:

Easy pickup and return, professional and courteous.

Joe D. en

Grado:

El cliente no dejó un comentario.

Brian M. en

Grado:

Friendly staff and great service

Michael H. en

Grado:

El cliente no dejó un comentario.

Troy L. en

Grado:

Personnel was friendly and helpful

Brian B. en

Grado:

El cliente no dejó un comentario.

Jason V. en

Grado:

El cliente no dejó un comentario.

Wade M. en

Grado:

We (customer) had to hook up our own trailer. In addition, the agent did not visibly look over the trailer. The agent is super friendly, however, and we would recommend this location.

omar K. en

Grado:

El cliente no dejó un comentario.

Wade M. en

Grado:

El cliente no dejó un comentario.

Bruce G. en

Grado:

Get a truck at our requested location. We had to drive 100 miles to get a truck, your rep Mark Hoemke was the only positive in this experience and we thank him for helping us

Amy M. en

Grado:

El cliente no dejó un comentario.

Stephen N. en

Grado:

Thy gave me an appliance dolly that was rusted and the strap lock did not work. When I went back to exchange it the person on duty was reluctant to exchange it and could not understand why I wanted to exchange it . He ony agreed to exchange it after I told him that I tried to move a bulky object and the strap woulf not lock into place. I had to go through cuatomer service to straighten out the problems with my rental. I had use the online reservation system to lease a 26 foot truck. I was informed that a representative would call me early Friday May 25 about my reservation, but no one called me. I happened to go by the location to inquire about my reservation and was told that I could nt pick up the 26 foot truck at the assigned time because they would be closed. The online reservation ystem never told me that.. Instead I had to take thw 15 foot truck that thy had. I was charged $0.89 per mile instead of the $0,69 per mile that the online system had quoted me. I also wanted to return my rental in Basin. However He had already printed my contract and told me I woud have to call customer service to make any changes. The pickup time was 12:09 pm and my dropoff time was 8am. I had wanted the vehicle for Pickup on Monday May 28 with a potential return od Wednesday May 30 with potentil extensions to Friday June 1. I recieved two communications from the revovery ubit, even though I hd extended my contract for the Thursday and Friday on two occasions. From what I could tell, there was no reasonable nor prompt communication between Customer Service, Customr service supervisors and the recovery section. Each time I extended my rental, I had requested that an email be sent to me confirming the change. At no time did this ever occur. We were on a tight deadline to be vacated from our previous residence in Worland. This uhaul experience was quite disappointing. I spent multiple times trying to contact customr service and my wait time on hold ranged from nearly 30 minutes to 45 minutes, all while the clock was ticking on my family's move. One time I spoke to a customer service representative who insisted that I was in default of my contract. I asked them if they read the extensive notes on my contract. They did not. I immediatly asked for a supervior. There was no continuity throughout my rental exprience. I was very disappointed with your cutomer service and will be reluctant to use Uhaul on my next move.

L Scott E. en

Grado:

El cliente no dejó un comentario.

Judy Y. en

Grado:

Nothing

Robert V. en

Grado:

El cliente no dejó un comentario.

dan H. en

Grado:

El cliente no dejó un comentario.

Jordyn K. en

Grado:

Lights didn't work. Brake, tail, and turn signals worked accordingly.

Jeffrey D. en

Grado:

El cliente no dejó un comentario.

Jody E. en

Grado:

El cliente no dejó un comentario.

stephen N. en

Grado:

Quick and easy.

Kevin K. en

Grado:

El cliente no dejó un comentario.

Robert M. en

Grado:

We were not aware we needed to log onto the u haul site to return the keys and truck.

GARY W. en

Grado:

El cliente no dejó un comentario.

JUSTIN B. en

Grado:

El cliente no dejó un comentario.

Wade M. en

Grado:

This location did not ask me to evaluate the trailer for dents, scratches, etc. I had to remind them that I needed to do so, Additionally, I believe that they charged me more than I should have been charged!!

Wade M. en

Grado:

El cliente no dejó un comentario.

Leland B. en

Grado:

El cliente no dejó un comentario.

Virgil K. en

Grado:

El cliente no dejó un comentario.

Craig M. en

Grado:

El cliente no dejó un comentario.

William L. en

Grado:

El cliente no dejó un comentario.

isiftikhar K. en

Grado:

El cliente no dejó un comentario.

Carl I. en

Grado:

El cliente no dejó un comentario.

David P. en

Grado:

I am frustrated by my overall U-Haul experience in that I had to drive 140 miles round trip to pick up a truck even though I made my reservation well in advance of my pickup date. For that reason, I would be hesitant to ever use U-Haul again. Will make other arrangements.

don D. en

Grado:

El cliente no dejó un comentario.

Dennis C. en

Grado:

This was a miserable experience. Two weeks prior to my move I asked to reserve a 14 ft. van. Fernando advised that the 17 foot van was the same price so I reserved it. I called the day before to confirm it was there and was advised he had no trucks. This created a huge amount of stress. He advised he'd call UHaul and see what he could do. He then called back and advised, as if it was my fault, that he had to go to Cody Wyoming to get the truck. I showed up the next day and the only truck on the property was the giant 26 footer. I had no desire for such a big truck as I was just moving a small amount of items for a temporary job in Missouri. He then laid the blame on me and said that he told me that he was going to Cody to get a large truck. He was very snide in his comments. I advised that I didn't want to drive such a huge truck across the country, use all the extra gas etc.. and he said there was nothing he could do. His whole attitude about the situation was infuriating. It was as if the UHaul part of his business was nothing more than a nuisance and the UHaul customer was a mosquito to be flicked. Moving is stressful enough. Fernando made it exponentially more so. Further, the truck was filthy. Full of dust inside the cab and in the back. I would not rent from UHaul again. Instead I will use Ryder or Penske and drive the extra miles to return the vehicle.

Benjamin H. en

Grado:

El cliente no dejó un comentario.

Lourdes J. en

Grado:

Training on customer service. And better communication all around.

phyllis L. en

Grado:

Nothing. Great agent

Steve D. en

Grado:

El cliente no dejó un comentario.

Bruce S. en

Grado:

We had to drive 3 hours to pick up two trailers and one had a bad rim (flat when we got home) and one had light issues. Staff were challenged by the computer aspect and would not help me with turning the ball over on my hitch.

tracy S. en

Grado:

We rented 2 trailers: one had a bad rim and the other had light issues. Staff struggled with computer work.

Payton T. en

Grado:

El cliente no dejó un comentario.

WILLIAM AND MA H. en

Grado:

El cliente no dejó un comentario.

Lisa G. en

Grado:

El cliente no dejó un comentario.

walt C. en

Grado:

El cliente no dejó un comentario.

Robert B. en

Grado:

Do not use Dent's in Riverton Wy! I had a Trailer reserved two weeks in advance went to pick it up john dent stated he had rented it to someone else. I called Wyoming dispatcher she stated she had told john dent not to rent it to anyone except me, the previous day. She found me this other trailer about a hundred miles away in Worland Wy. She really saved the day! I wouldn't recommend Dents In Riverton Wy to anybody!

SHANNON K. en

Grado:

El cliente no dejó un comentario.

thomas Y. en

Grado:

El cliente no dejó un comentario.

Mike R. en

Grado:

El cliente no dejó un comentario.

VANESSA Y. en

Grado:

El cliente no dejó un comentario.

BRUCE C. en

Grado:

I stopped by 2 hours before my appointment to see if truck and trailer were ready. At my scheduled appointment pick up time I still had to wait 30 minutes while the attendant fixed a flat tire, then helped me hook up.

AL L. en

Grado:

El cliente no dejó un comentario.

LEGAY N. en

Grado:

El cliente no dejó un comentario.

TAMARA P. en

Grado:

The man who did the paperwork barely spoke. He would just sit there and stare at the screen. At one point, he actually fell asleep.

Janice G. en

Grado:

El cliente no dejó un comentario.

JOE B. en

Grado:

El cliente no dejó un comentario.

RICHARD M. en

Grado:

El cliente no dejó un comentario.

SANDRA G. en

Grado:

El cliente no dejó un comentario.

PETE K. en

Grado:

Help people hook up trailers to ensure safety of people lifting trailer tongue, also to ensure proper hook up.

ROXANN G. en

Grado:

I rented a 10' truck in Riverton, WY. First, they tried to send me to Rock Springs, WY 150 miles away to get a 26' truck. Then I found a truck on my own in Worland, WY still 90 miles away. You guys need to upgrade your reservation system, so customers know what to expect more than 12 hours before they are to get a truck. This excuse of not knowing where trucks are until a few days ahead is inexcusable in 2015. We have the technology.

jason L. en

Grado:

They went over the tow dolly completely to make sure it was ready for the next person, and contacted the rental pick up location to verify that I called them to let them know as soon as I noticed all the stuff wrong with the tow dolly.

Steven D. en

Grado:

El cliente no dejó un comentario.

RALPH S. en

Grado:

El cliente no dejó un comentario.

SCOTT F. en

Grado:

I had to hook up the trailer and check lights without dealer assistance

DAVID A. en

Grado:

They helped me even though they were not open, great customer service!

RUSH B. en

Grado:

El cliente no dejó un comentario.

ROBERT W. en

Grado:

El cliente no dejó un comentario.

KRISTIN B. en

Grado:

El cliente no dejó un comentario.

Rush B. en

Grado:

El cliente no dejó un comentario.

Dora R. en

Grado:

I was surprised by the charge for a credit card payment. Doesn't make sense to me! Other than that, no complaints. Thanks

MATTHEW S. en

Grado:

It's a good location, with coffee available on a cold day.

Bob B. en

Grado:

El cliente no dejó un comentario.

JOSEPH S. en

Grado:

very disappointed that the U-Haul small truck was not at the local dealer. I was told the nearest truck was in Thermopolis, which is 33 miles away. I was not willing to drive there to get the truck and there was no offer by the dealer to get the truck to Worland where I live. This is the second straight time that I have used U-Haul that I have been unsatisfied with the service. In my previous move, I had to drive my car 65 miles, one way, to pick up the truck and car dolly. That cost me 4 hours of my time that I had to take from work. I was only compensated with a 10 percent discount on the truck. It is VERY UNLIKELY that I will ever use U-Haul again, unless U-Haul gives me compensation for my extra expenses from previous moves.

DALE F. en

Grado:

The service I received was perfect and if everyone is treated this way they will not be disappointed.

CAROLINE N. en

Grado:

El cliente no dejó un comentario.

LEANNA M. en

Grado:

I dropped off the trailer right at closing. I was thankful the person there stayed to help me know what paperwork was needed to show I dropped the trailer off. Thanks!

GAITHER C. en

Grado:

El cliente no dejó un comentario.

DANNY G. en

Grado:

Excellent people to work with. Very helpful, Immediate assistance. Good customer service.

KIM D. en

Grado:

El cliente no dejó un comentario.

GLEN S. en

Grado:

El cliente no dejó un comentario.

LENORA B. en

Grado:

Make sure the light hook up is available and not bent.

LOUIS H. en

Grado:

Fernando went out of his way to help us. Great service! Thanks Fernando

Josh T. en

Grado:

Online pricing differed from actual charges.

KAIA T. en

Grado:

El cliente no dejó un comentario.

RUTH M. en

Grado:

El cliente no dejó un comentario.

CORDEL A. en

Grado:

I guess you just drop it and hope not to get charge any extra

MILDRED L. en

Grado:

El cliente no dejó un comentario.

David C. en

Grado:

Your agent, Fernando, provided NO written rental documentation of my oniine contract 226891182. He 'swiped' my credit card but said the computer was slow and it might be 2 hrs before print out. This was at 08:15hrs. He hooked up the trailer but did not confirm tail,turn, or brake light function. (Also he left the safety chain loops dragging on the ground.) I returned the trailer at 13:20hrs and requested the advertised 6hr rate. Still no print out or signature. He said I would get an email receipt at the 24hr rate. I advised Fernando I intended to protest this charge.

LINDA L. W. en

Grado:

Have never talked with anyone there as I have dropped off the trucks and left the keys in the drop box. It's also the only UHaul place in town.

PHILIP L. en

Grado:

El cliente no dejó un comentario.