Customer Reviews for Eastside Auto Sales
(U-Haul Neighborhood Dealer)

207 reviews

12933 Montana Ave   El Paso, TX 79938

(915) 401-3329

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(915) 401-3329

12933 Montana Ave
El Paso, TX 79938

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The uhaul truck did the job as intended! Location is conveniently located for the upper east side population. Desk employees were nice and prompt. Try it out

Laura Pedregon 
Rating:
2.0

I believe it is better to pick up and drop off at a major location not a neighborhood u haul location

Joel Murphy 
Rating:
5.0

Customer did not leave a comment.

cody peppers 
Rating:
2.0

Customer did not leave a comment.

hector torres 
Rating:
3.0

Customer did not leave a comment.

leonel villanueva 
Rating:
1.0

Barely made it to a gas station after picking up rental. Horrible customer service.

Jordan Alvarado 
Rating:
5.0

Customer did not leave a comment.

Julian Rosas 
Rating:
3.0

Customer did not leave a comment.

Joshua Andrew 
Rating:
5.0

Customer did not leave a comment.

Jesse Venegas 
Rating:
1.0

I did an after hours dropoff here so there was no interaction with anyone, but the location didn't have enough space to park, it was dark, and although there was a gate around the maintenance/junk yard, there were multiple dogs barking and trying to get out of the gate to me.

John Waldon III 
Rating:
3.0

Not much room to park u haul trucks or trailers

Juan Gomez 
Rating:
5.0

Customer did not leave a comment.

Rosa Bolivar 
Rating:
4.0

Customer did not leave a comment.

saul flores 
Rating:
5.0

Danny was on point!

gloria munos 
Rating:
4.0

Customer did not leave a comment.

tim elder 
Rating:
5.0

Customer did not leave a comment.

Jose Maturino 
Rating:
5.0

Customer did not leave a comment.

juan chavira 
Rating:
5.0

Staff and equipment were excellent!

Jose Samaniego 
Rating:
2.0

The truck was not checked when I dropped it off. Then I was charged for fuel later in the evening. I have photos of both when I picked the truck up and when I dropped it off and they are identical level shown on the gauge!

Joel Hernandez 
Rating:
5.0

Fast and easy

Hernan Hernandez Duarte 
Rating:
5.0

Customer did not leave a comment.

Christopher Gardea 
Rating:
4.0

Customer did not leave a comment.

Samantha Saucedo 
Rating:
5.0

Customer did not leave a comment.

Sandra Sandoval 
Rating:
1.0

I turned in the vehicle on Friday the 23rd around 0930 MST. As of Sunday at noon it still wasn’t checked in. I felt the need to contact Uhaul and had to forward the issue to the regional manager. I also spoke with Patrick at the pickup location and informed him of the drop off location condition. Eastside Auto Sales is literally a “junkyard” with no customer parking on the side of a very busy highway. It makes question if Uhaul is the right company to use in the future. If Uhaul will let a company like Eastside Auto Sales represent them, then I’m not sure I want to be affiliated with Uhaul in the future.

jeffrey newton 
Rating:
4.0

You charge twice in my Credit card Please make the correction.

maria meek 
Rating:
3.0

Customer did not leave a comment.

Carlos Diazdelavega 
Rating:
3.0

Customer did not leave a comment.

Andy Atta-Yeboah 
Rating:
4.0

Customer did not leave a comment.

MINDY CARTER 
Rating:
5.0

Customer did not leave a comment.

Joseph McGeachy 
Rating:
5.0

Customer did not leave a comment.

Joseph McGeachy 
Rating:
5.0

NA

jesus basave 
Rating:
1.0

Customer did not leave a comment.

Luciana Artino Leyva 
Rating:
2.0

The place look like a junkyard you couldn't even move around I had to help them unhook the trailer and push it in place because there's no way a park in the trailer in your yard. But the employees were very nice and helpful.

Darron Thomas 
Rating:
5.0

Customer did not leave a comment.

Manuel Leon 
Rating:
1.0

He said it was a third quarter of a tank and when I got in and drove away I realized it had less than half a tank. I only drove 10 miles so how is that even possible

paisley stuckey 
Rating:
5.0

Customer did not leave a comment.

Javier Alvarado 
Rating:
5.0

You fucking crooks are charging me an additional 112 dollars on top of the almost 100 I paid today. No mames.

Steven Davila 
Rating:
5.0

Customer did not leave a comment.

Rito Hernandez Saldana 
Rating:
5.0

Customer did not leave a comment.

jaime rosales 
Rating:
5.0

Customer did not leave a comment.

Julio Magallanes 
Rating:
5.0

N/a

Sierra Beltran 
Rating:
3.0

Customer did not leave a comment.

Stuart Kohn 
Rating:
3.0

Customer did not leave a comment.

Michael Hunn 
Rating:
5.0

This is my second time going to this location and the staff is really helpful, i will be going once again soon. Thank you for the costumer service.

LUIS FERNANDO JURADO-ROJAS 
Rating:
5.0

Fast service thank you

Julie Black 
Rating:
5.0

Great service! Also polite people. I will rent from there again if needed. Thanks

CATHY CARR 
Rating:
2.0

Have better personnel.

jesus rodriguez 
Rating:
5.0

The workers were very helpful when I was not informed that I had two different drop off locations since the U-Haul representative did not inform me that no one would be at my pick up location to help me with my tow dolly, which led me to having to go to a different location and somehow getting a new drop off location for that equipment. He helped me through the process of how to correct the issue and was patient.

Annisiea Dawson 
Rating:
3.0

Customer did not leave a comment.

John Carman 
Rating:
3.0

Customer did not leave a comment.

Grady Spencer 
Rating:
4.0

Customer did not leave a comment.

Robin Lindsay 
Rating:
3.0

My concern here is that after I drop the vehicle off I received a phone call stating that the check engine light was on if this was going to be an issue during drop off then why did the initial location let me take it while the check engine light was on I explained to that staff member that the sending facility said it wasn't a problem. Perhaps notes like these should be entered into the system by both facilities so they are aware of the state of the equipment

ROBERT BUNDY 
Rating:
1.0

We could not drop off after hours as all gates were closed and locked. The young employees didn’t want to take the trailer the following day because at that point one of the tires became flat. He asked if we had insurance and said we’d have to call Road side assistance - there was no damage to trailer (so why ask about insurance) and why would we need Road side assistance if we are at Ute drop off location? Finally he agreed to check the trailer in and said we’d get an email. We did not get an email and had to call twice in order for them to confirm our drop off

Ronald Carruthers 
Rating:
4.0

Keep up with oil changes on your transport vehicles

Jose Sanchez 
Rating:
5.0

Very kindly and Professional

neil gedaria 
Rating:
4.0

Have more of them for rent at more places.

Bertie Fulkerson 
Rating:
3.0

Had lots of vehicles to choose from. From unwelcoming though.

victor Karimov 
Rating:
4.0

The trailer do not support the vehicle. We returned it and started our trip late. I have had the worse move ever.

Aaron Neubauer 
Rating:
5.0

Customer did not leave a comment.

SergioO ValenciaJr 
Rating:
5.0

Hand truck was not in truck as requested, furniture pads were not in a bag and loose in the back of the truck.

James Zoebisch 
Rating:
2.0

The location we delivered was slated as a 24/7 drop off; however, the location had very little parking space available and I struggled to locate a safe location to park a 15 foot truck with a car trailer.

Peter Jaquez 
Rating:
2.0

hard to find a place to park the truck, too many vehicles in the way, nobody around to get paperwork done or get a receipt for truck, i will file formal proceedings as to the safety of the truck and the extreme conditions we had to endure during the trip.

Damon Grieser 
Rating:
3.0

Customer did not leave a comment.

Mario Delacruz 
Rating:
4.0

Customer did not leave a comment.

Ashley Grier 
Rating:
1.0

When I turned in the truck, they didn’t check it in on time. And I got a call from uhaul asking if I turned it in. I told them I turned it in the day before at 1:30. I finally got my paper work from the rental through email and the location said I returned it at 7:30 which wasn’t true. They didn’t refund me for returning it early and they charged me extra for the miles instead of balancing it out with the early return. I would give this place a zero and have someone else take over their uhauls. Worst experience ever.

Thalia Mendez 
Rating:
5.0

Customer did not leave a comment.

eddie rodriguez 
Rating:
5.0

Customer did not leave a comment.

joe hernandez 
Rating:
4.0

Customer did not leave a comment.

Richard Cormier 
Rating:
2.0

Not very friendly and not informative at all.

Sandra Palacio 
Rating:
3.0

Let people know that if it is closed to please return via online. The posting was his behind a pole and a big tire. We waited and kept calling so we could return the truck but after 2 hours my grandson noticed the return post then we returned the truck. Had we known that they would be closed then we would have done it as soon as we arrived. Thank you. Otherwise, they were professional and polite.

blanca zsako 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN HERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

brenda mcnickle 
Rating:
5.0

Customer did not leave a comment.

erick lugo 
Rating:
1.0

Customer did not leave a comment.

Jesus Qunitero 
Rating:
4.0

One improvement, would be a detailed sign displayed large enough to find. Especially, during low light or early night time. The convenience of this location was great if the tenants of the house didn’t have issues leaving on time. No fault of UHaul, just unseen circumstances. Great employee assisted me backing in the car trailer. Thanks

pablo ramirez 
Rating:
5.0

Customer did not leave a comment.

Angelica Escobedo 
Rating:
3.0

The business is pretty packed with vehicles and equipment, making maneuvering a bit difficult, but the employees were exceptionally helpful, which more than makes up for the lack of space.

MARTHA LUJAN 
Rating:
5.0

Customer did not leave a comment.

DELIA ROSALES 
Rating:
4.0

Customer did not leave a comment.

KIMIKA HUNTER 
Rating:
5.0

EXCELLENT CUSTOMER SERVICE .. HIGHLY RECOMMENDED

ANTONIO ROMERO 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ADAMS 
Rating:
4.0

Courteous and professional

TERRENCE ALPHONS HANSBY 
Rating:
5.0

Customer did not leave a comment.

RENE BOSQUEZ 
Rating:
5.0

Customer did not leave a comment.

JOHN TORRES 
Rating:
3.0

I asked they tighten my hitch ball and they said they didn't have a wrench that big. I had to leave U-Haul and go to a nearby trailer shop to ask for this. In my opinion, a U-Haul location should have a wrench for this at minimum.

IVAN GRAJEDA 
Rating:
5.0

Arreglar los frenos por favor, y que no tiemble tanto la troca. Gracias

GUADALUPE SANCHEZ 
Rating:
1.0

Waited 45 minutes for them to tell us that they did not have the car dolly we reserved nor did they have all the blankets I ordered. I ordered 40 and they had 12. All the blankets were filthy. Covered in dirt and smell like mildew. Had to drive an additional 25 minutes to pick up the dolly. Checked myself in online and did not receive a call 24 hours in advance to confirm.

Nathaniel Causley 
Rating:
5.0

Very good

SAMNANG HUO 
Rating:
3.0

Rented a 12 X 6 enclosed trailer. The trailer pulled well and was the right equipment for the job. The parking area at this location was not convenient. A number of vehicles had to be moved before accessing the trailer.

Robert Warren 
Rating:
5.0

Needs a larger lot.

JANET BLUNT 
Rating:
3.0

Customer did not leave a comment.

MIGUEL PINEDA 
Rating:
5.0

Customer did not leave a comment.

GERARDO ACOSTA 
Rating:
5.0

Customer did not leave a comment.

KWABENAPOKU ODURO 
Rating:
5.0

The only request I have is that the receipt be printed in larger lettering. Other than that the experience was great. Thank you.

SALLY STATON 
Rating:
5.0

Good people working here, they helped me out alot

Norberto Ramirez 
Rating:
5.0

Customer did not leave a comment.

Nora Ibarra 
Rating:
1.0

Shit was awful, looked ghetto as hell.. people were smoking inside the building it stunk of cigarettes the guys were playing video games and watching movies and weren’t even helping customers. I had to go purchase a hitch and an adapter because they weren’t provided for me, the guy told me to get the wrong type of adapter so I had to go back like twice to find the forest one for my car..! Stupid fucking idiot I was gonna be nice about this review but… nah! Fuck UHUAL and fuck those lousy sons a bitches who work for y’all pussy ass hoe ass niggas. Weak ass trailers, y’all some hoes. Trash ass c

JORDAN WILSON 
Rating:
3.0

Customer did not leave a comment.

GABRIEL ANTHONY RODRIGUEZ 
Rating:
5.0

The box trucks have no leg room

James Canady 
Rating:
4.0

Have a better waiting area for seating without pets preferably. People are startled when huge dogs are walking around freely.

JOELYN WALKER 
No reviews have been submitted for this location.

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