I was charged double what I was told I would be.
Perry W.
Customer Reviews for Eastown Auto Repair
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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I was send to the wrong location, trailer got A hole in the corner and runninlights on the passenger side were not light up
rene A.Appreciated all their help. A+ uhaul
Paul L.please remove the extra blankets and dolly from truck. I had already rented what I needed they got in the way.
James R.The online checkout process was long and frustrating
Jacob D.I was able to rent a cargo van same day and It was a quick and seamless process. Thank you for the great service!
michelle J.Store was not open even though it indicated it was open on Saturday's. Uhaul communication was terrible. Took over an hour for a couple of customer service staff to assist me in securing truck. Definitely need email prompts at 24 hours before and again at 1 hour before rental - clear, step by step process for getting key if store is not open. Very frustrating. More frustrated at Uhaul than I am at Eastown. I think Eastown has a good business (but please take down sign that says open on Saturday's)
Terry J.Answer people fast service !!!
orlando B.Nothing you took care of the equipment it was maintained well you were assured that the brakes and tail lights operated your service was excellent
bennett S.Did an after hours drop off, plenty of backing space obvious location where to drop.
Erik P.I had requested furniture dolly's for moving some office furniture. I assumed they would have them and they did not. That was very unfortunate when I was relying on them to move heavy furniture. Please make sure your dealers have whats needed and if not do not offer it as a option.
Mykah S.Very helpful and friendly staff.
KEVIN H.Very nice and very helpful
Robert H.Great customer service and very helpful. Made my move a lot easier.
James T.Staff were condescending in explanations of why and how to use the Uhaul. I appreciated his expertise, however, a polite response would have gone a lot further in the customer service area.
pam S.Small crumbs and dirt in the can but overall good experience
Jirdan V.I had a good experience. Thank you.
James F.Very friendly interaction. Good customer service.
Steven K.fast and friendly service....
Michael M.great location right on the main road.
Ramsey S.Great customer service!
LISA RENEE R.Learn to use the computer ,at least know how to do a transaction by hand!,have a map up and know where other drop off and pickup locations!not scratch your head and expect others to do the job for you!
RICHARD STANLEY B.Just to double check that equipment is in the truck. I'm not sure if that was user error or not but overall really great! Very helpful
Madelyn L.Helpful and efficient Good value for the cost
DAVID K.I was sent here to get a trailer after my CONFIRMED reservation at the Alpine location evaporated. The evidence is overwhelming the your company is in trouble
PATRICK JOSEPH B.Registered online and the pick was quick and professional. Location was local and accessible.
DOUGLAS MARK S.The truck was great. Clean, and worked very well, but it only had 3/4 tank of gas when I got in. I mentioned this after filling the tank upon return, but it was brushed off. That probably cost me about $20. I also ordered a dolly online ($7) which was not in the truck when I got to my destination. This was VERY inconvenient as the filing cabinets I needed to move were heavy and difficult to move. I mentioned this upon return as well, which was also brushed off and I was told it could be refunded online.
JAMES ANTHONY W.This was the 3rd uhaul place I had to go to. You guys are joke.
Sean M.One of the easier dropoffs I ever had
JOSEPH HENRY M.Truck only had 12000 miles but had a very noisy exhaust leak. Would also be desirable to have cruise control on the truck (it was only the small 15' truck, not much larger than a full size 4 door pickup).
Thomas V.Wonderful, personal service Always appreciate their service
RONALD JAY K.The process took a while: paperwork. Overcharged at the end. We were not told of an after hours fee. We told Adam we would be dropping it off after they closed. He should have told us there was a fee for that.
Joseph M.Always treated efficiently and very friendly
RONALD K.Fabulous customer service
RONALD K.There was no one there on returning the trailer. Mt husband waited for half an hour and no showed up. Some pInters helped him remove it from the truck. Never using them again.then he charged us 80 some dollars extra. No way
Terry V.They overcharged for mileage and no communication has been made to resolve the issue.
Immanuel A.I had trouble with the mobile check in on the app not working but they were very helpful inside and we figured it out. One of the better moving experiences I've had.
Courtney J.Very helpful, and has a very good repair tire shop if your new to the area
MICHAELBURROWS S.Easy, friendly, and convenient
William S.Very nice, professional team. Easy to go in and talk through the rental (was my first trailer rental). I was surprised at how clean the trailer was. Nicely made unit as well with aluminum floor and hinges. We had a lot of rain that day, and the seal held perfectly. I would recommend it.
Dan B.When equipment is returned and the employee says that he will check it back in, then that should happen. I received a call 7 hours after returning the dolly asking me where the appliance dolly was and if I planned to return it. Sorry to say, I had to give a bad report of an employee, as I had already returned it.
art S.Transaction took way too long; close to 20min. Staff was not incredibly friendly.
elliott R.Auto transport strap was broken, location had no idea, if the location that received if would have checked then it would have been fixed. And if the location that rented it to me would've checked they would have saw if.
Amy D.Great, friendly service. Quick and easy !!!
John H.All good. No problems.
Tom F.Very quick check in and the people were very nice.
Daniel C.