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Cathy A
Customer Reviews for Eastown Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Only troubl we had was getting into the app on self return and trying to send pictures. Nothing wanted to send after nearly40 min we just left the key in the drop box.
randy wI spent almost 3 hours just getting through verification for picking up the vehicle, all to be told that I would have to come back during business hours. Which isn't why I rented it tonight purpose wise.
Jean FThis location is fine. We would rent from here again IN PERSON! However, use caution when using the 24/7 app after hours or on weekends to pick up the truck. We arrived an hour later than we had reserved the start time for, which was our fault. But the app cancelled our order since we were late, so we had to call customer service to get it reset in order to get the keys.. We were then given the code to the wrong set of keys through the U-Haul app. We knew because when my husband tried the keys in the truck with the matching truck number we were given, the key didn’t work. So he tried the key in the other trucks on site and it worked in a smaller truck that we didn’t reserve (it was a truck that someone else had JUST returned and they had put the keys in the key box). It took a couple of phone calls to get things straightened out. Customer service line was great. Very friendly and helpful. Finally got it all sorted out after about 45 min. Our requested furniture blankets weren’t in the reserved truck. They forgot to put them in there. Nothing could be done about that at this point. The company later refunded our money for the blanket charge in the original request. We would rent here again in person…but not doing the app again to pick up. Too many variables to go wrong on an already stressful moving day.
Chris MThe location is very clean and I was overall very but I felt that the customer experience was not like the experience I had at check in
MICHELE MEasy check-in. Very friendly and helpful people.
Michael CI was charged for fuel even though I refueled it. It was at 5/8 when I rented it which isn’t even a mark on the fuel gauge. I did my best to replicate it but they still charged me for fuel.
Christal MThe guy was amazing 👏
charles wEveryone was great. Thank you 😊
CASSANDRA DVery helpful with return and answering questions. Great location in Spring Lake, Michigan.
GREG SThe service at this location was friendly, helpful, and made the process easy. Equipment was in good shape. Prices were affordable. Thanks!
jasimine sStaff was very helpful
ROBERT MFast, easy, and efficient.
Charles AExcellent service. We were very pleased.
Jennifer VWonderful guys...great ride...very easy to work with...just wonderful
KIM LKeith, Nick and Adam are the 3 Musketeers who make it a great customer experience at Eastown Auto! Shoot over there for all your Automotive and U-hauling needs! Tell em" Dartanion sent yah!
GEORGE FI did call the rental location and had to leave a message and it was never returned. When you stepped on the brake it make a noise inside the truck. Also the cup holders were broken.
MICHELE YStaff was friendly & took care of our needs .
ALICE WFantastic experience and I hope we do not need to haul anything for a while! Thank u!
Jodie LMade my move very easy.
Colleen CThe team at Eastown Auto were very friendly, courteous and accommodating!
GEORGE FEverything went well. Thank you.
Joe HThe box for the U-Haul key required a code. While we understand the need, we had no information on the code and we’re not able to use it. Key was placed in secondary box that was not locked.
Charles PEasy in, easy out
Micheal BThe team at Eastown was very thoughtful and I had an excellent customer service experience! Thank you Nick for making the trailer rental process a breeze! Best Regards, George F. Ferguson
GEORGE FNothing! All good!
Mike SThanks for a great prep job.
Mark YThe staff was great and was really help full.
Hunter FPick up and drop off went smoothly. Staff was great. The check in app was super easy. Make sure you have your phone with you when you drop off. Worked great.
CHRISTINA SNo one was there.
Elizabeth hTruck was dirty from the snow but was fine for my needs due to timing
TIM BExcellent experience. Professional crew. Have used twice recently and couldn’t be happier
Shawn MVery nice people - great service.
Richard JExceptional great looking help ! Very friendly.
Mary SKind of a messy office environment but nice people
GREGG BVery friendly and he took time to explain and show me everything and how to use it.
Becky YThe customer service rep was great
Brianne MComputer system was having problems and it took a very long time to check out even though I had already booked and paid online. Wasted at least 30-40 minutes of my time
Derek BIt would have been beneficial to have 4W drive in the winter months, we got stuck a few times. Also, the tires looked to be a bit bald.
Andrea SVery friendly and easy to work with
Grant WWe swept out the truck and we’re still charged the $35 cleaning fee
Carter LFast and friendly service easy to work with
Daven BIt was a positive experience all the way around. Friendly staff. 👍
Vicki WVery friendly staff - Thank You!!!
Fred FAlways treated kindly and efficiently Thank you for the great service
RONALD KVery courteous and helpful hitching the trailer up to our vehicle.
WILLIAM FThe uhaul was not connected properly. Should have been switched so to sit higher. When loaded we dragged and scraped bottom on the hitch. Had to go to another uhaul location to correct the problem. Not good. Was told it was dangerous and illegal the way we were at up.
Mary PNone at this time.
Karen Swe decided to end our trip early due to rain. we checked the website and saw that the office was open til 5. we arrived at 4:15 and the office was closed. we used the drop box for the key, but the vehicle was marked as returned on Monday instead of Sunday. not sure how much we might have saved, but it was disappointing.
Scott MVery quick and professional Buisiness. Got me what I need, answered all my questions and got me safely on the road.
henry vFantastic and friendly. Quick, easy. Great people!!!
Keel VEverything was very smooth and the people were very helpful
GRANT WFriendly, smiling staff
Jenna DDecommissioning that truck would be good.
FRANCIS BI was charged double what I was told I would be.
Perry W