Customer Reviews for Eastown Auto Repair
(U-Haul Neighborhood Dealer)

534 reviews

301 S Beechtree St   Grand Haven, MI 49417

(616) 604-4781

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(616) 604-4781

301 S Beechtree St
Grand Haven, MI 49417

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

No issues with the online drop-off. The location was spacious with easy parking.

SHERRY KINNUCAN 
Rating:
5.0

Customer did not leave a comment.

Armand Perrier IV 
Rating:
5.0

Customer did not leave a comment.

Tad Harz 
Rating:
5.0

Customer did not leave a comment.

Karen Fisher 
Rating:
5.0

Awesome experience, staff was super knowledgeable and helpful.

Bruce Bobeldyk 
Rating:
4.0

Customer did not leave a comment.

Michael Persak 
Rating:
5.0

Customer did not leave a comment.

PAT BEBER 
Rating:
5.0

Friendly staff and very knowledgeable and helpful.

Brian Berdanier 
Rating:
5.0

Great vehicle and location. Not a single problem in the process. Only difficulty I encountered was the security box outside the building was unable to lock.

Jesse Bruce 
Rating:
5.0

Thanks, It was a last-minute decision to move, you guys were there, great service. thanks Joe Deja

Joe Deja 
Rating:
5.0

Customer did not leave a comment.

GEORGE UNWIN 
Rating:
4.0

Customer did not leave a comment.

GEORGE UNWIN 
Rating:
5.0

Customer did not leave a comment.

KIRK MCKAY 
Rating:
5.0

Total opposite of the pick up site.

Sara Pokorski 
Rating:
5.0

All was easy with the return.

Richard Finn 
Rating:
5.0

Customer did not leave a comment.

Joshua Andaloro 
Rating:
5.0

Customer did not leave a comment.

Bradley Clark 
Rating:
5.0

Customer did not leave a comment.

Sue Alverson 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ANTHONY CELANO 
Rating:
5.0

Customer did not leave a comment.

CANDACE EASTER 
Rating:
5.0

Customer did not leave a comment.

Michael Rios 
Rating:
5.0

Super nice staff and quick and easy process

Robert Szczygiel 
Rating:
4.0

Customer did not leave a comment.

Colleen Clark 
Rating:
4.0

Easy to drop off with inspection.

KaRi Wymer 
Rating:
5.0

Customer did not leave a comment.

Tim Strom 
Rating:
5.0

Customer did not leave a comment.

GARY NUISMER 
Rating:
3.0

The vehicle was filthy inside and out. I tried to pick up the vehicle by my app use and I had nothing but trouble, tried calling Uhaul and the wait time was over 20 mins. After 40 minutes of trying to pick up the truck and went through. The process is difficult and not user friendly. Was not happy at all.

Sharon Lash 
Rating:
5.0

Everyone at Eastown was courteous and helpful in getting the trailer parked and disconnected and the return completed quickly.

WILLIAM FREDRICK VANDEVUSSE 
Rating:
3.0

I thought it was ridiculous that I was charged for three additional miles although my house is directly between the pick up and drop off point. I did not drive the truck any place extra. A cheap move by East Town Auto Repairs.

Matt Mulvahill 
Rating:
5.0

Easy pick up and drop off (even though the app pick up never works)

Jon Anderson 
Rating:
5.0

Make sure that the vehicles are clean on the inside and the trash is all taken out. Unfortunately my truck was very dirty inside. Otherwise my experience was very satisfying.

Nancy Braemer 
Rating:
5.0

Eastown Auto did a great job. They bent over backwards trying to fix the problem that UHaul created. You folks totally “dropped the ball” on my reservation. I reserved a van and you failed to call me and communicate the fact that there wasn’t one available. In the future, please DO BETTER.

paul rosendahl 
Rating:
4.0

Customer did not leave a comment.

Timothy Hargreaves 
Rating:
5.0

Website and app were terrible. On the phone for 40 mins to get issue with lock box code resolved. Will never use again.

MATT BUTLER 
Rating:
5.0

Customer did not leave a comment.

Jennifer Suggs 
Rating:
5.0

Customer did not leave a comment.

Thomas Wood 
Rating:
5.0

Customer did not leave a comment.

Jennifer Evans 
Rating:
5.0

Customer did not leave a comment.

Valeria Domanasis 
Rating:
5.0

👍 for ease of use and good location. Take Harbor Transit for ride to/from location in Grand Haven.

LESLIE DELOREAN 
Rating:
4.0

The alignment was so bad I had to keep the steering wheel sideways in order to go straight. The truck was also pretty dirty, the guy at the pick up place that help me was very nice though.

Bailey Ulmer 
Rating:
5.0

Very easy experience

MIKE HEIN 
Rating:
4.0

Customer did not leave a comment.

Lynde Wolffis 
Rating:
5.0

Customer did not leave a comment.

Betty Hinternish 
Rating:
1.0

They put the wrong keys in the lock box. They put the dolly’s in the wrong truck so I had to transfer them over. AND they didn’t include the right dolly’s but I still paid full rate! The Spring Lake Zimmerman location is way better. Easttown auto is not good at all.

Immanuel Aziz 
Rating:
5.0

They were very helpful and courteous. Check-in was quick, and they made equipment return very simple. Great service! Thank you!!

Ronald Barbrick 
Rating:
4.0

Customer did not leave a comment.

Nabeel El-Amir 
Rating:
5.0

Customer did not leave a comment.

Lana Jacobson 
Rating:
4.0

The back of the U-Haul had a good size puddle of water in it like someone had washed it out snd never dried it. We had to use a towel to dry the floor before we could load anything. Outside of that I would definitely go back through Eastown Auto to get a U-Haul in the future if I need to move.

Anthony Fuller 
Rating:
5.0

Nothing I can think of

TOM HARRINGTON 
Rating:
5.0

Customer did not leave a comment.

Sonya Eppes 
Rating:
5.0

Customer did not leave a comment.

Michael Chmielewski 
Rating:
5.0

Vehicle had extremely rough ride due to improper wheel/tire balancing. This is the third UHaul vehicle that I have rented this year with the same issue. These units need to be better maintained.

Gregory Teerman 
Rating:
4.0

Parking lot is tight for such big trucks.

Kaylal Pollick 
Rating:
4.0

Customer did not leave a comment.

Scott Regelin 
Rating:
5.0

Customer did not leave a comment.

Mark Santigo 
Rating:
5.0

Customer did not leave a comment.

Leslie Bullinger 
Rating:
1.0

I rented a dolly and I never got it. Even when I went into the store. They Tried to cancel my whole reservation. The uhaul was beaten up. Bald tires even. Got stuck in my backyard because of the tires and had to call Dicks towing to get us out because Uhaul still wanted to charge me $350 even though I had the insurance on it. Hated my whole experience today. I’ve been using uhaul forever even my parents have their whole life. This 1 experience ruined it

William Watson 
Rating:
5.0

Customer did not leave a comment.

KELLEY STILLSON 
Rating:
5.0

Customer did not leave a comment.

Randall VanDoorne 
Rating:
4.0

The request one dozen furniture pads were not placed in the truck (either in the back or the cab).

David Lafiosca 
Rating:
5.0

It was all good

GARY WARD LALIBERTE 
Rating:
4.0

Customer did not leave a comment.

Peter Hoekema 
Rating:
1.0

Customer did not leave a comment.

Steve Moreland 
Rating:
2.0

Truck was dirty inside. Pictures for damage and scratches not updated to show fade and peeling and dents. They just said they were closed for drop off to put keep in drop box. App wanted them in different box.

Michael Griswold 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Bos 
Rating:
1.0

Couldn't provide me with an immediate receipt. Would not accept hand written (from real pick-up) notes on my receipt. Charged me for additional gas and mileage. Unfriendly staff. (I never complain but was VERY disappointed in my U-Haul experience)

John Maguire 
Rating:
5.0

Yes, the van I rented was clean but, it was immediately obvious that this van had been smoked in. The smell of cigarettes stayed in this rental even with the AC running and the windows down. I would recommend that the upholstery in the driver and passenger seats be cleaned.

Amy Modaff 
Rating:
5.0

Customer did not leave a comment.

Sean Omalley 
Rating:
5.0

Customer did not leave a comment.

Matthew Johnson 
Rating:
5.0

The gentleman that I worked with was very helpful and went out of his way to help me. Great experience, I would recommend this location to anyone.

JACQUELYN PRAAY 
Rating:
5.0

Staff were friendly and cooperative in explaining procedure for using and returning truck. Thanks.

kim frisch 
Rating:
5.0

Customer did not leave a comment.

Daniel Harvell 
Rating:
5.0

This location was great. Alex was so nice to give me some tips on driving with a trailer.

Jamie Sievertsen 
Rating:
5.0

Customer did not leave a comment.

Peggy Whitford 
Rating:
5.0

Excellent service. Super easy rental process.

Kristen Ruiz 
Rating:
5.0

Customer did not leave a comment.

Jerry Sutton 
Rating:
5.0

Fantastic service from start to finish. Thanks for the great experience!!

David Beighley 
Rating:
3.0

Customer did not leave a comment.

Mathew Vinton 
Rating:
4.0

Customer did not leave a comment.

James Kratsas 
Rating:
5.0

I did an after-hours drop off.

Diana Stoddard 
Rating:
5.0

Great service and equipment. Honest management. No complaints.

Justin Siekirk 
Rating:
5.0

Great rental experience! Easy pickup and drop off .

Tracy Raphaelson 
Rating:
5.0

Friendly and very helpful. We had a smooth pick up and an easy drop off.

Mary Fish 
Rating:
4.0

Customer did not leave a comment.

mary farnquist 
Rating:
4.0

Customer did not leave a comment.

Steve Holowati 
Rating:
3.0

Customer did not leave a comment.

Richard Nowicki 
Rating:
5.0

Customer did not leave a comment.

Robert Rivard 
Rating:
3.0

The confirmation we received told us to drop it off by 2pm. when we went there the place was closed. :(. Overall the people online are not communicating with the people in the actual businesses. Not impressed

Shelli Sesock 
Rating:
5.0

Had to park next to the building because parking spots were available. That’s the only knock on the location is make sure parking is available.

Caleb Norgaard 
Rating:
5.0

Customer did not leave a comment.

Liyah Gamez 
Rating:
4.0

Great people to work with.

Michael Martin 
Rating:
5.0

Customer did not leave a comment.

Dennis Huntington 
Rating:
5.0

Customer did not leave a comment.

Frederick Heitjan 
Rating:
5.0

The arrangements for the trailer were made on-line. Picking up the trailer went smoothly and the attendant was very helphful.

Michael Enders 
Rating:
2.0

Was not ready for me to pick up, had to call the 1-800 number for them to fix their mistake

Timothy Lambert 
Rating:
5.0

Everything was great. Thanks

Lisa Royce 
Rating:
5.0

Customer did not leave a comment.

WILLIAM CHRISTIA COLON 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ANTHONY LANGLOIS 
Rating:
3.0

Website was down during the return process and it was after hours; therefore, I was left guessing on the proper way to return with photos, etc. I tried calling U-Haul and was on hold for a long time before hanging up. I would suggest allowing a phone option for U-Haul to call the customer back when an agent is available, and giving notification that the website is down.

Jeff Brinson 
Rating:
5.0

I rented a 6x12 trailer. The tongue weight is awful heavy for one person. These trailers need tongue Jack's. It would be impossible to disconnect a full trailer if you wanted to unload it and use the vehicle.

Terry Bekins 
No reviews have been submitted for this location.

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