The dispatch should have known better than to change my pick-up location to another U-Haul Facility who did not open 2 hours after my intended pick-up time. Nobody was there when I was scheduled to pick up the trailer early in the morning. Manager had to come in which caused more delays on my schedule. They were still helpful. Also very challenging to drop off the trailer. It required multiple maneuverings just to back the trailer into the original spot.
Ramon D
Customer Reviews for Easton Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Received updated trailer hitch. Placed hitch over tow bar and released the lever. That was it, trailer was hitched. Next, attached hook & cable to each side of tow bar body. Finally, plugged in three pin trailer light harness. That was it. Less than two minutes. No chains, no mess, and no fuss. Five Stars ⭐️
Harry HThe woman at the desk was very helpful and friendly
Thomas DVery good experience
GREGORY RThe pickup was prompt. The paperwork was already done since it was completed online. The unit was clean, well serviced and worked well. I'll def use this location again. thanks erh
Edward HTerrible facility and environment. Looks like a salvage yard, not any kind of professional service business. Does U-Haul ever inspect its franchisees? I simply cannot do business with the company any longer.
David VWas not open during posted open hours
STEVEN EA larger operation location for display and return equipment.
Terrance BMake the truck available at the time it was reserved. Not hours later
NICK ABetter parking at this location.. our truck we rented was almost blocked in by whom ever dropped their rental off.. I thank god my husband was with me.. He was able to get the truck out with no issue. He’s driven tractor trailers for years… I should of video..
Kim ANothing
patrice fNo phones, no computer. Woman at counter told another employee that she sent the check for the phone bill. It was very troublesome.
Lloyd DThe equipment is great!!! U HAULS computer system not so much. Have talked to other renters and the general consensus is a lot of time is wasted with hold time and delays at all aspects of renting. If they upgrade their computer system they would be Five stars!
Robert LMake customer aware that they are going to be charged $20 to drop off at this location.
Nycole MNot use them anymore. Place was dirty and nasty
JASON TThese folks were super helpful, and I appreciate their patience with our vehicle challenges.
tiffany hI was greeted warmly and they got me proceswed and on my way quickly. The 5 x 8' trailer was traded up to a 6 x 12' yet, but that did not pose an issiue for me. Best Wishes to my friends in Easton.
Scott JEmployees had very bad attitude also not inviting when you walk into the building. I had to ask after a couple minutes of staring at the Employee if they were busy and got a very negative response. Never asked me once if I could help. Also the place has cats in the front lobby with cat food and water bowls all over the place. The place smelled and they also smoke cigarettes inside the building. I would not recommend this location to anyone. This was my 2nd time there in the past month and I will no longer go to that location.
Eliu RThey had no furniture blankets that I had ordered. The log in system was extremely slow, it took 23 minutes to process my online reservation.
Rickie WThe inside of the building smelled of excessive cigarette smoke and was not very clean. I was there for over 30 minutes at pick up time due to the computer freezing and they finally call someone over the phone and proceeded it that way. I had to give additional information since the person over the phone did not have my drivers license in front of them such as a contact if I did not return the trailer, where I worked including a number for them. I think this information was unnecessary. I returned the trailer the following day around 310pm left at 320. I realized around 5pm that I may have left my prescription glasses there. I went back to see and they said they had thrown them away because they found them in the parking lot and they didn’t want them to flatten a tire? They threw them away in the outside trash vs inside. The ear piece was off, but it snapped back on and the lenses were not cracked or broken. They could have called me to ask if they were mine. I can’t imagine that they had an excessive amount of customers in the 1 1/2 hours. Additionally, I was told to wear a mask to enter, but none of the employees were wearing them. I will not use this location again.
tammy mExcellent customer service!
Michael PThrow back, smoke filled office space. I know it’s an ole tire shop but I prefer the U Haul stores. When I went to back to find an attendant everything went smooth. Nice folks though, even with the cigarette hangin out her mouth.
Ken HQuick service. In and out in no time. Thanks.
daniel sCustomer service was great!
Elizabeth SThe rental place was not clean and inviting. The staff did not seem to have much experience with the Uhaul computer system and had to call another dealer in order to answer their questions. It seemed they do not deal with too many rentals as part of their business.
JAMESCORY DStaff was very helpful and friendly
Sharon DQuick, efficient service.
MARK SThe fact that I had to drive over an hour to pick up my equipment is a travesty. Once there, the man improperly attached the trailer, leaving the safety chains dragging (one chain subsequently fell off) and didn't know how to connect the lights, so I had to do that myself. Not happy with this experience.
MICHAEL BI returned the unit a day early so I should get a credit back on the card used. Can you do that?
DAVID NThe saleperson had little. Knowledge of the job. The truck had a broken mirror. Computer was slow to reboot. Had to use smart phone to trans act forms to fill out applications
Donald GDon’t have the trailers parked in the mud.
Eric EThe storage location was clean and the attendant was very helpful. the location where i had to drop the trailer at i let the person i did sweep out the trailer and she asked where i got it from and did they come out and checked and hook it up and i said nope. She wanted me to let you know about that. I will come rent from U-haul next time i need to rent a trailer or truck.
Robert VGet a new website designer! Nothing should be that difficult for either the customer or the dealer to navigate. Have you ever tried to use it? Totally unacceptable.
phillp dFix your stupid website
phillp dBuen humor del empleado.
abraham lThe equipment was clean and maintained but it was a very antiquated trailer.
Aaron EI would recommend this location for convenience. Employees very confused. Talked really negative with regards to other employees.
craig gNice people
kim sIt's all good!
russell wWorking directly with the local vendor is the way to go. These guys were superb!!!! I had terrible experiences trying to reserve on line (could not accommodate my requirements) and reservation kept switching trucks and locations. Even calling toll free number was awful. Work directly with vendors. They are great. Forget doing it on line!!
Joni PVery friendly and helpful at this location
Karen HNice -- had filled out everything online, and so I was in and out in 15 mins
David BPleasant and easy. Thank you.
Jason BThe gas was not full on the truck when I picked up but was required to be filled when I dropped off. I drove 12 miles and put in $15.00 in gas. I am owed money back on this.
SUZANNE RStaff was extremely friendly and helpful.
Terry WFast friendly service rusty and crew did a great job will use them again
THE TOnly thing I thought I reserved for Denton but last minute found out it was Eadton, but the person there compenstaed me so I was happy
Linda WMy pickup location was to be e-mail loans in Millsboro Delaware yet I was sent to above location which was over 55 miles away each way and over an hour each way. Dispatch needs to be more aware of the needs of the customer.
thomas jAddress cleanliness, general maintenance and professional presentation of the facility, grounds and personnel.
David VLimited facilities and staff, took longer to receive equipment. Staff friendly, though.
DARREN LIgnorant and stupid. No attention to detail and poor customer service. Will never use u-haul again.
Sheila MThis location is allowing me to keep my car on their lot for a week until I can fly back to recover it. That extra convenience and accommodation was very much appreciated.
Stephen F