Customer Reviews for East Rochester Self Storage
(U-Haul Neighborhood Dealer)

112 reviews

115 N Washington St   East Rochester, NY 14445

(585) 267-5632

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(585) 267-5632

115 N Washington St
East Rochester, NY 14445

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The employee at the rental desk was very helpful!

Stephanie H. 
Rating:
3.0

Customer did not leave a comment.

STEPHANY D. 
Rating:
5.0

East Rochester Self Storage offered exceptional customer service.

CHRISTINA MICHEL M. 
Rating:
5.0

Customer did not leave a comment.

Calvin R. 
Rating:
5.0

Customer did not leave a comment.

Dave W. 
Rating:
5.0

Customer did not leave a comment.

Jayson T. 
Rating:
5.0

All was satisfactory. The cargo van was clean at pick up, & the service was great . No complaints. Will definitely will reach out to U-haul in the future if needed, and pass on good reviews to our family & friends if need be. Thanx again

DARREN B. 
Rating:
4.0

Fleet of trucks need to be better maintained. Brakes on the truck that I used were squealing and the transmission was lumbering at lower speeds with difficulty shifting into the higher gears. The equipment was clean, but the truck needed to have been serviced for brake and automatic transmissions tune up.

LAURA W. 
Rating:
5.0

The receptionist was great and well informed

Basil S. 
Rating:
5.0

Customer did not leave a comment.

Gretchen A. 
Rating:
3.0

Customer did not leave a comment.

ALEXANDER STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Emerald J. 
Rating:
5.0

The price hike in miles will have me look for another truck rental company in the future. Going from .79 to .99 is high.

YUCCEIN C. 
Rating:
5.0

Customer did not leave a comment.

Tiffany M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie J. 
Rating:
5.0

Nothing! Reserving the truck online was incredibly easy. I was nervous that I hadn't called to confirm the day before that there would be a truck available, as that's happened before to me; but someone came right out when I got there to greet me and the truck was waiting. Everything about the experience was wonderful.

Francesca G. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

The online check in via the phone app is slow. But it works.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Kyle D. 
Rating:
5.0

I have used many Uhaul locations over many decades for a variety of needs and I would honestly state that this new location in East Rochester was my best experience yet - Thank You for the Convenient Location - Diversity of Services - And Your Wonderful Customer Services - W

Robert C. W. 
Rating:
1.0

Customer did not leave a comment.

Grace B. 
Rating:
4.0

A more prominent "U-Haul" sign would be helpful. The trucks are across the street and that was not obvious; I had to look around for them.

John S. 
Rating:
1.0

Instruct your roadside assistance agents to demonstrate basic compassion,

Eric L. 
Rating:
5.0

Customer did not leave a comment.

Rory G. 
Rating:
5.0

Customer did not leave a comment.

Jordan R. 
Rating:
5.0

Nothing! Pam was super helpful and lowkey at a stressful time with moving everything to storage.

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN W L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S S. 
Rating:
5.0

Have me pick up my uhaul where I reserved it, instead of 15 miles away

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

HEATHER LEIGH J. 
Rating:
2.0

The actual drop off location was not well marked at all. I only knew where to park because of the other trucks that were there. If they weren't, I wouldn't have had a clue. The inside where the drop box was however was very clearly marked and very clean.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Ned S. 
Rating:
5.0

The mobile 24/7 app experience was horrible, both in pickup and drop off. Never again.

Andrew K. 
Rating:
5.0

Great experience Customer service is Excellent!!

Michael F. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY JAMES H. 
Rating:
5.0

Customer did not leave a comment.

EDGAR D. 
Rating:
5.0

Customer did not leave a comment.

Carol G. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Todd L. 
Rating:
5.0

Customer did not leave a comment.

JOHNL JR D. 
Rating:
5.0

Pam was great!

Deborah C. 
Rating:
4.0

Customer did not leave a comment.

CHARLES F JR Y. 
Rating:
5.0

Amazing customer service and location. Easy to get to. A+++++

SHAUN P D. 
Rating:
1.0

I was told I was being charged for one day and there still try in to charge me for 2

Charles H. 
Rating:
5.0

Customer did not leave a comment.

PAUL NICHOLAS D. 
Rating:
5.0

Customer did not leave a comment.

HEATHER LEIGH J. 
Rating:
3.0

Customer did not leave a comment.

larry L. 
Rating:
5.0

Nothing, the service was excellent. I wish I had got the name of the woman who took care of me but she was very friendly, and very accommodating. It was on the Friday afternoon of the Memorial Day holiday. I couldn't say enough good things about her and her service thank you for providing such an affordable and friendly service!

KERRY E C. 
Rating:
5.0

Customer did not leave a comment.

JANET C A. 
Rating:
5.0

Customer did not leave a comment.

LISA MARIE D. 
Rating:
3.0

The truck in cabin was messy. But the back was good. Customer service was difficult and I had as overcharged. No one has gotten back to me on this.

Stephanie H. 
Rating:
5.0

Customer did not leave a comment.

Brooke W. 
Rating:
5.0

Everything was good

Kazem A. 
Rating:
3.0

Truck was ordered and accepted for 9AM. Office was not opened til 9:15 AM. If you want 9:15 then advertise 9:15. Otherwise the experience was good.

THOMAS E L. 
Rating:
5.0

Customer did not leave a comment.

JOHN R D. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK H. 
Rating:
4.0

Keep up the good work !

Bill S. 
Rating:
4.0

Customer did not leave a comment.

PATRICK JAMES M. 
Rating:
4.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

DON'T CHANGE A NYTHING. kEEEP UP THE GOOD WORK.

MICHAEL Z. 
Rating:
5.0

The woman who runs this location goes out of her way to make sure all aspects of the rental goes smoothly. She's efficient and super friendly, great person to deal with.

DENIS ANTHONY H. 
Rating:
4.0

Customer did not leave a comment.

DARRIN EDWARD A. 
Rating:
5.0

Excellent process. Good customer service. Great price and equipment overall. thank you U HAUL!!

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Bradley H. 
Rating:
3.0

The vehicle was clean but not maintained. When I picked up the vehicle it was covered in snow and the windshield wipers were frozen to the windshield. I didn't mind cleaning it off I just would've liked to of known I would've needed the tools to do so.

Jessica F. 
Rating:
2.0

Lock was frozen. I needed to go find hot water to get in truck. Ice encrusted windshield with no precipitation the prior day.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Stephanie E. 
Rating:
4.0

When I picked up the truck, I had some issues getting the key via the online pickup system. Maybe more clarity on that process ahead of time. The truck had nearly an empty tank when I picked it up. But when I made it known that it he tank was empty and I filled it, the location immediately gave me a refund and were excellent. The customer service from the locations staff totally turned my opinion of the location around. Well done! I will gladly use you again now knowing how the online pick up system works!

Sam M. 
Rating:
4.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Excellent service

grace W. 
Rating:
5.0

Customer did not leave a comment.

Jenella V. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA B. 
Rating:
5.0

Great place. Great Uhauls. Customer Service is Fantastic

Sarah Jane C. 
Rating:
5.0

Excellent all around!!

Valerie D. 
Rating:
1.0

Inside cabin was dirty. Overall pricing was ridiculous. The per mile travel charge plus the rental cost me more than double the amount of the item I was picking up. From now on I will be using a different company.

Joann C. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
3.0

I did not receive the equipment I paid for, for the rental.

Denise F. 
Rating:
4.0

There was combination lock on the door different from the keyed one hanging there. If I had not spotted it before I left the lot and got to the load site I would have wasted a lot of time and mileage. Thankfully, the office person was able to remove it so no harm was done.

JAMES P. 
Rating:
3.0

Customer did not leave a comment.

Philip R. 
Rating:
5.0

Customer did not leave a comment.

Chuck O. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

Customer did not leave a comment.

Laura S. 
Rating:
4.0

Customer did not leave a comment.

LEWIS J H. 
Rating:
4.0

I was delayed because my alternate phone number was somehow not working. Seems like I could have completed my transaction without an alternate phone number, which would have saved me a 1/2 hour.

john P. 
Rating:
5.0

Customer did not leave a comment.

Mike K. 
Rating:
4.0

Customer did not leave a comment.

GARYCRAIG C. 
Rating:
5.0

Customer did not leave a comment.

Alexa F. 
Rating:
3.0

Have after hours receptionist know details about returning a vehicle at that time. Was not made aware of a drop box, therefore, had to return vehicle at another time. Inconvenient, when it could have been avoided.

Michelle R. 
Rating:
5.0

Customer did not leave a comment.

Marisa M. 
Rating:
4.0

The return process was awful. I couldn't get the return on my phone to work and was on hold for over 15 minutes until I could get someone from Uhaul customer service to help me.

Elice S. 
Rating:
5.0

I can not describe how easy this was. The pickup was easy, the technology (texting me) worked well, the store person called me to see if there was a problem or if I needed directions. (I was a little late)

MICHAEL JOSEPH M. 
Rating:
1.0

It was hell to get a truck. I ended up loosing so much moving time and I was late to pick up an item. I personally feel I should have been reimbursed for the truck. I was paying people to help me move and lost over an hour of that time yet still had to pay.

Alia G. 
Rating:
5.0

Customer did not leave a comment.

KATHERINESAWREY S. 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
2.0

The touchless mobile pickup experience was clearly not thought through. It was not touchless at all. We had to go into the store lobby and the keys were not even in the lockbox. They were behind the counter. The entire process of taking a picture could have been done ahead of time. Will not recommend this.

James G. 
Rating:
3.0

It would have been nice to at least have a person outside when we looked the truck over. Social distancing of course, but it was not per the usual attention when picking up the truck. Thank you

TINAM H. 
Rating:
5.0

Pam was extremely helpful throughout the entire process. Everything went very smoothly from beginning to end.

KIMBERLYA F. 
No reviews have been submitted for this location.

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