Keep up the good work !Bill S.
Customer Reviews for East Rochester Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.PATRICK JAMES M.
El cliente no dejó un comentario.Andrew K.
DON'T CHANGE A NYTHING. kEEEP UP THE GOOD WORK.MICHAEL Z.
The woman who runs this location goes out of her way to make sure all aspects of the rental goes smoothly. She's efficient and super friendly, great person to deal with.DENIS ANTHONY H.
El cliente no dejó un comentario.DARRIN EDWARD A.
Excellent process. Good customer service. Great price and equipment overall. thank you U HAUL!!Edward M.
El cliente no dejó un comentario.Bradley H.
The vehicle was clean but not maintained. When I picked up the vehicle it was covered in snow and the windshield wipers were frozen to the windshield. I didn't mind cleaning it off I just would've liked to of known I would've needed the tools to do so.Jessica F.
Lock was frozen. I needed to go find hot water to get in truck. Ice encrusted windshield with no precipitation the prior day.Paul B.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Stephanie E.
When I picked up the truck, I had some issues getting the key via the online pickup system. Maybe more clarity on that process ahead of time. The truck had nearly an empty tank when I picked it up. But when I made it known that it he tank was empty and I filled it, the location immediately gave me a refund and were excellent. The customer service from the locations staff totally turned my opinion of the location around. Well done! I will gladly use you again now knowing how the online pick up system works!Sam M.
El cliente no dejó un comentario.Charles M.
El cliente no dejó un comentario.Richard W.
Excellent servicegrace W.
El cliente no dejó un comentario.Jenella V.
El cliente no dejó un comentario.CLAUDIA B.
Great place. Great Uhauls. Customer Service is FantasticSarah Jane C.
Excellent all around!!Valerie D.
Inside cabin was dirty. Overall pricing was ridiculous. The per mile travel charge plus the rental cost me more than double the amount of the item I was picking up. From now on I will be using a different company.Joann C.
El cliente no dejó un comentario.John H.
I did not receive the equipment I paid for, for the rental.Denise F.
There was combination lock on the door different from the keyed one hanging there. If I had not spotted it before I left the lot and got to the load site I would have wasted a lot of time and mileage. Thankfully, the office person was able to remove it so no harm was done.JAMES P.
El cliente no dejó un comentario.Philip R.
El cliente no dejó un comentario.Chuck O.
El cliente no dejó un comentario.Edward L.
El cliente no dejó un comentario.Laura S.
El cliente no dejó un comentario.LEWIS J H.
I was delayed because my alternate phone number was somehow not working. Seems like I could have completed my transaction without an alternate phone number, which would have saved me a 1/2 hour.john P.
El cliente no dejó un comentario.Mike K.
El cliente no dejó un comentario.GARYCRAIG C.
El cliente no dejó un comentario.Alexa F.
Have after hours receptionist know details about returning a vehicle at that time. Was not made aware of a drop box, therefore, had to return vehicle at another time. Inconvenient, when it could have been avoided.Michelle R.
El cliente no dejó un comentario.Marisa M.
The return process was awful. I couldn't get the return on my phone to work and was on hold for over 15 minutes until I could get someone from Uhaul customer service to help me.Elice S.
I can not describe how easy this was. The pickup was easy, the technology (texting me) worked well, the store person called me to see if there was a problem or if I needed directions. (I was a little late)MICHAEL JOSEPH M.
It was hell to get a truck. I ended up loosing so much moving time and I was late to pick up an item. I personally feel I should have been reimbursed for the truck. I was paying people to help me move and lost over an hour of that time yet still had to pay.Alia G.
El cliente no dejó un comentario.KATHERINESAWREY S.
El cliente no dejó un comentario.Randy H.
The touchless mobile pickup experience was clearly not thought through. It was not touchless at all. We had to go into the store lobby and the keys were not even in the lockbox. They were behind the counter. The entire process of taking a picture could have been done ahead of time. Will not recommend this.James G.
It would have been nice to at least have a person outside when we looked the truck over. Social distancing of course, but it was not per the usual attention when picking up the truck. GraciasTINAM H.
Pam was extremely helpful throughout the entire process. Everything went very smoothly from beginning to end.KIMBERLYA F.
Hi, first time we rented a U-Haul. Great experience. The lady at the East Rochester U-Haul on 115 N Washington was the best! She helped with all my questions and got us a U-haul when another Rochester location lady was very rude and said I was crazy to call when I did etc. She lost business! Went back to the 115 N Washington lady and she was absolutely wonderful!!! Thank you!! Leslie IrwinSHIANELAKEN I.
El cliente no dejó un comentario.todd C.
Pam Was very helpful.FREDW S.
The way you charge for gas is terrible, at least in my case. My truck started with 1/2 tank of gas. When i tried to replace that amount as required I kept checking the gauge trying to get it to 1/2 full the dial then jumped to 3/4 full costing much more than required. Why not charge by the mileage for gas.Neil G.
El cliente no dejó un comentario.MARCA S.
El cliente no dejó un comentario.Elizabeth M.
El cliente no dejó un comentario.MICHAELJ V.
El cliente no dejó un comentario.Holly M.
El cliente no dejó un comentario.Michael G.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Rob S.
Made this project very easy with this truck rental.John O.