Fleet of trucks need to be better maintained. Brakes on the truck that I used were squealing and the transmission was lumbering at lower speeds with difficulty shifting into the higher gears. The equipment was clean, but the truck needed to have been serviced for brake and automatic transmissions tune up.LAURA W.
Customer Reviews for East Rochester Self Storage
(Distribuidor de U-Haul del vecindario)
East Rochester, NY 14445
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb. - dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The receptionist was great and well informedBasil S.
El cliente no dejó un comentario.Gretchen A.
El cliente no dejó un comentario.ALEXANDER STEVEN M.
El cliente no dejó un comentario.Emerald J.
The price hike in miles will have me look for another truck rental company in the future. Going from .79 to .99 is high.YUCCEIN C.
El cliente no dejó un comentario.Tiffany M.
El cliente no dejó un comentario.Stephanie J.
Nothing! Reserving the truck online was incredibly easy. I was nervous that I hadn't called to confirm the day before that there would be a truck available, as that's happened before to me; but someone came right out when I got there to greet me and the truck was waiting. Everything about the experience was wonderful.Francesca G.
El cliente no dejó un comentario.Brian K.
The online check in via the phone app is slow. But it works.Michael B.
El cliente no dejó un comentario.Kyle D.
I have used many Uhaul locations over many decades for a variety of needs and I would honestly state that this new location in East Rochester was my best experience yet - Thank You for the Convenient Location - Diversity of Services - And Your Wonderful Customer Services - WRobert C. W.
El cliente no dejó un comentario.Grace B.
A more prominent "U-Haul" sign would be helpful. The trucks are across the street and that was not obvious; I had to look around for them.John S.
Instruct your roadside assistance agents to demonstrate basic compassion,Eric L.
El cliente no dejó un comentario.Rory G.
El cliente no dejó un comentario.Jordan R.
Nothing! Pam was super helpful and lowkey at a stressful time with moving everything to storage.Lisa C.
El cliente no dejó un comentario.STEVEN W L.
El cliente no dejó un comentario.MICHAEL S S.
Have me pick up my uhaul where I reserved it, instead of 15 miles awayCHRISTOPHER M.
El cliente no dejó un comentario.HEATHER LEIGH J.
The actual drop off location was not well marked at all. I only knew where to park because of the other trucks that were there. If they weren't, I wouldn't have had a clue. The inside where the drop box was however was very clearly marked and very clean.Daniel T.
El cliente no dejó un comentario.Daniel L.
El cliente no dejó un comentario.Ned S.
The mobile 24/7 app experience was horrible, both in pickup and drop off. Never again.Andrew K.
Great experience Customer service is Excellent!!Michael F.
El cliente no dejó un comentario.TIMOTHY JAMES H.
El cliente no dejó un comentario.EDGAR D.
El cliente no dejó un comentario.Carol G.
El cliente no dejó un comentario.Daniel R.
El cliente no dejó un comentario.Todd L.
El cliente no dejó un comentario.JOHNL JR D.
Pam was great!Deborah C.
El cliente no dejó un comentario.CHARLES F JR Y.
Amazing customer service and location. Easy to get to. A+++++SHAUN P D.
I was told I was being charged for one day and there still try in to charge me for 2Charles H.
El cliente no dejó un comentario.PAUL NICHOLAS D.
El cliente no dejó un comentario.HEATHER LEIGH J.
El cliente no dejó un comentario.larry L.
Nothing, the service was excellent. I wish I had got the name of the woman who took care of me but she was very friendly, and very accommodating. It was on the Friday afternoon of the Memorial Day holiday. I couldn't say enough good things about her and her service thank you for providing such an affordable and friendly service!KERRY E C.
El cliente no dejó un comentario.JANET C A.
El cliente no dejó un comentario.LISA MARIE D.
The truck in cabin was messy. But the back was good. Customer service was difficult and I had as overcharged. No one has gotten back to me on this.Stephanie H.
El cliente no dejó un comentario.Brooke W.
Everything was goodKazem A.
Truck was ordered and accepted for 9AM. Office was not opened til 9:15 AM. If you want 9:15 then advertise 9:15. Otherwise the experience was good.THOMAS E L.
El cliente no dejó un comentario.JOHN R D.
El cliente no dejó un comentario.FREDERICK H.
Keep up the good work !Bill S.
El cliente no dejó un comentario.PATRICK JAMES M.
El cliente no dejó un comentario.Andrew K.
DON'T CHANGE A NYTHING. kEEEP UP THE GOOD WORK.MICHAEL Z.
The woman who runs this location goes out of her way to make sure all aspects of the rental goes smoothly. She's efficient and super friendly, great person to deal with.DENIS ANTHONY H.
El cliente no dejó un comentario.DARRIN EDWARD A.
Excellent process. Good customer service. Great price and equipment overall. thank you U HAUL!!Edward M.
El cliente no dejó un comentario.Bradley H.
The vehicle was clean but not maintained. When I picked up the vehicle it was covered in snow and the windshield wipers were frozen to the windshield. I didn't mind cleaning it off I just would've liked to of known I would've needed the tools to do so.Jessica F.
Lock was frozen. I needed to go find hot water to get in truck. Ice encrusted windshield with no precipitation the prior day.Paul B.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Stephanie E.
When I picked up the truck, I had some issues getting the key via the online pickup system. Maybe more clarity on that process ahead of time. The truck had nearly an empty tank when I picked it up. But when I made it known that it he tank was empty and I filled it, the location immediately gave me a refund and were excellent. The customer service from the locations staff totally turned my opinion of the location around. Well done! I will gladly use you again now knowing how the online pick up system works!Sam M.
El cliente no dejó un comentario.Charles M.
El cliente no dejó un comentario.Richard W.
Excellent servicegrace W.
El cliente no dejó un comentario.Jenella V.
El cliente no dejó un comentario.CLAUDIA B.
Great place. Great Uhauls. Customer Service is FantasticSarah Jane C.
Excellent all around!!Valerie D.
Inside cabin was dirty. Overall pricing was ridiculous. The per mile travel charge plus the rental cost me more than double the amount of the item I was picking up. From now on I will be using a different company.Joann C.
El cliente no dejó un comentario.John H.
I did not receive the equipment I paid for, for the rental.Denise F.
There was combination lock on the door different from the keyed one hanging there. If I had not spotted it before I left the lot and got to the load site I would have wasted a lot of time and mileage. Thankfully, the office person was able to remove it so no harm was done.JAMES P.
El cliente no dejó un comentario.Philip R.
El cliente no dejó un comentario.Chuck O.
El cliente no dejó un comentario.Edward L.
El cliente no dejó un comentario.Laura S.
El cliente no dejó un comentario.LEWIS J H.
I was delayed because my alternate phone number was somehow not working. Seems like I could have completed my transaction without an alternate phone number, which would have saved me a 1/2 hour.john P.
El cliente no dejó un comentario.Mike K.
El cliente no dejó un comentario.GARYCRAIG C.
El cliente no dejó un comentario.Alexa F.
Have after hours receptionist know details about returning a vehicle at that time. Was not made aware of a drop box, therefore, had to return vehicle at another time. Inconvenient, when it could have been avoided.Michelle R.
El cliente no dejó un comentario.Marisa M.
The return process was awful. I couldn't get the return on my phone to work and was on hold for over 15 minutes until I could get someone from Uhaul customer service to help me.Elice S.
I can not describe how easy this was. The pickup was easy, the technology (texting me) worked well, the store person called me to see if there was a problem or if I needed directions. (I was a little late)MICHAEL JOSEPH M.
It was hell to get a truck. I ended up loosing so much moving time and I was late to pick up an item. I personally feel I should have been reimbursed for the truck. I was paying people to help me move and lost over an hour of that time yet still had to pay.Alia G.
El cliente no dejó un comentario.KATHERINESAWREY S.
El cliente no dejó un comentario.Randy H.
The touchless mobile pickup experience was clearly not thought through. It was not touchless at all. We had to go into the store lobby and the keys were not even in the lockbox. They were behind the counter. The entire process of taking a picture could have been done ahead of time. Will not recommend this.James G.
It would have been nice to at least have a person outside when we looked the truck over. Social distancing of course, but it was not per the usual attention when picking up the truck. GraciasTINAM H.
Pam was extremely helpful throughout the entire process. Everything went very smoothly from beginning to end.KIMBERLYA F.
Hi, first time we rented a U-Haul. Great experience. The lady at the East Rochester U-Haul on 115 N Washington was the best! She helped with all my questions and got us a U-haul when another Rochester location lady was very rude and said I was crazy to call when I did etc. She lost business! Went back to the 115 N Washington lady and she was absolutely wonderful!!! Thank you!! Leslie IrwinSHIANELAKEN I.
El cliente no dejó un comentario.todd C.
Pam Was very helpful.FREDW S.
The way you charge for gas is terrible, at least in my case. My truck started with 1/2 tank of gas. When i tried to replace that amount as required I kept checking the gauge trying to get it to 1/2 full the dial then jumped to 3/4 full costing much more than required. Why not charge by the mileage for gas.Neil G.
El cliente no dejó un comentario.MARCA S.
El cliente no dejó un comentario.Elizabeth M.
El cliente no dejó un comentario.MICHAELJ V.