Customer did not leave a comment.tom F.
Customer Reviews for East Rochester Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Christopher C.
Customer did not leave a comment.Patrick M.
Customer did not leave a comment.Ken H.
Customer did not leave a comment.Clint N.
Customer did not leave a comment.Abdussamet B.
This is a comment on U-Haul in general and not specific to this location. The customer experience and app are both terrible.Daniel C.
No improvement recommended at this time. Overall excellent experience.Paul K.
Customer did not leave a comment.Terrance M.
Service as.it should be, excellent.Patrick G.
Customer did not leave a comment.Eve C.
Give a receipt or acknowledge for having returned the truck on time but was told will get an email but as of now have not received itmauler J.
Customer did not leave a comment.Anthony C.
Customer did not leave a comment.Dominic M.
From start to finish the entire process was awful, unorganized, and tech didn't work. Some People were helpful others not. Would never use nor recommend.mary H.
Customer did not leave a comment.Paul E.
They were closed when we dropped it off!Jeff G.
Customer did not leave a comment.Lisa L.
Customer did not leave a comment.Therese R.
Customer did not leave a comment.MICHAEL J A.
Customer did not leave a comment.Taryn W.
Newer truck, convenient off hours self pickup and drop off at the same location. I used them for a local move, 25' truck cost me less than $100 and saved me hours of running back and forth with a friends truck or minivan. Moved "stuff" from one storage space to another that took up 500 Square feet of space in just two trips.Todd O.
Customer did not leave a comment.Lawrence B.
Customer did not leave a comment.Ian Z.
Customer did not leave a comment.Pete C.
Lady at the desk was wonderful! People friendly and understanding. God bless!Samantha H.
never used it, and didnt get a refund yetDawn P.
Staff was very helpful and friendly as they have storage units at this location also and was able to get exactly what I neededLinda W.
I was shocked at how clean the van was. It even smelled good! LolNick K.
Customer did not leave a comment.Laurie D.
Check the tires more often.Kathleen Z.
Customer did not leave a comment.Valentyn N.
Customer did not leave a comment.Dennis G.
Customer did not leave a comment.Rene D.
Screenwash low warning was on when I collected the van, should be topped off. No spare tire either (didn't need it, but would have been a pain if I did). Otherwise happy with rental and service at the depotGary W.
Customer did not leave a comment.Eric G.
Friendly staff.John M.
The equipment I requested to be with the truck was not there at all.Derek F.
Great experience. Thank you!Greta N.
The location caused great difficulty due to poor reception on cell phone. I was not able to get the truck without calling Uhaul and have them send me the links- I had to drive down the road to get cell phone reception. Locating the keys was hard.Carla S.
Very clean and ample parking. Did after hours drop off, which was easy and well explained in the lobby of the building.William F.
Excellent experience and facility, would recommend.Doug V.
When I picked up the truck, the pads I'd requested were not in the truck. Luckily, I had some blankets in my car. The truck was mostly sparkling on the outside but dusty in the cargo hold. Also, I received a "tire sensor fault" warning message. On the whole, it was one of the finer rental trucks I've driven. The air conditioning was a welcome amenity! The check in process was longer than expected, especially the need for additional verification. But all in all, it worked out just fine and I would rent from this location again.Laura N.
They committed my truck to another customer and they put pressure on me to return It before I was ready. They kept calling me and added significant stress to an already stressful day. I was entitled to take my time but they made it impossible. Would seriously avoid this location for drop off.Andrew W.
Check out the vehicle and clean it before renting itRobert T.
Only issue was the app. As I was processing order I came to a screen that was blank.After several attempts, I ended up having to delete the app and reinstall it to complete the transaction.John C.
Customer did not leave a comment.Mark S.
Not open on time. No one available when I returned vehicle.Lawrence C.
person was very informative and helpfulBill H.
The trailer i used was great. The ramps springs and hinges need to be lubricated. It was starting to be difficult to raise and lower as the day went on.Dan K.
Customer did not leave a comment.Michael Z.
Fast and helpfulDavid T.
I reserved a 9 foot cargo van to move my son to college. When I arrived to pick up the van I was told that there were none available - even though there were two parked on the lot. I was given a 15 foot truck instead. A 15 foot truck is more difficult to drive and takes more gas than a 9 foot cargo van. I don't understand how you can accept and confirm a reservation for a cargo van but not have it ready when I arrive to pick it up. It seems like something is very wrong with your reservation system.Simon B.
Customer did not leave a comment.Carl N.
Lisa was amazing! Thanks for your help!Patrick K.
The van I rented was not cleaned before I got it. Windshield was covered in bugs. Inside of glass was filthy. When driving toward the sun, I could barely see because of the filthy windshield. The interior was very dusty and not clean. Dirty floor mats. I just think they could do better for the Money I paid.Douglas F.
Van needs oil change.Scott T.
The trailer I reserved was not there. Had to rent a truck causing me to spend $75 instead of $30Jeffrey V.
the entire experience was terrible from pick up to drop off. the app hardly works for mobile pick up and drop off. the website couldn't find our location. customer service was not helpful. will never use uhal again especially for the price i paid.Joseph M.
I would have appreciated a heads up that my blanket order could not be fulfilled at this location, and, according to the rep, nowhere nearby. . I had driven from Boston and could have stopped somewhere between Boston and Rochester to pick up blankets.Christopher O.
Remote pickup/ start a little tricky. Watched the tutorial and was prepared but struggled with the very first step of â€œ locationâ€â€¦had my location turned on in iPhone but couldn't make that work for a bit. Eventually figured it out but prob won't do the remote againSheila M.
The moving blankets that I ordered were not on the truck. They were on the bill.Robert P.
I think there should be someone onsite to help people - more than just one hour a day. Check in was not super easy but the truck itself was fine.Elizabeth G L.
Customer did not leave a comment.Luiz A.
Pam is always very helpful and a pleasure to work with.Lisa D.
Customer did not leave a comment.Aaron S.
Customer did not leave a comment.John C.
I CAN'T COME UP WITH A SUGGESTION. THIS WAS EASY AND EFFICENT. VERY PERSONABLE STAFF. GEAT JOB!Mike S.
I did not receive the mattress pads I paid for and should not have been charged the $10 fee. Self check-in process needs to be streamlined. Takes 2x the time of normal check-in.Aaron D.
Parking lot was solid ice. Requested 10 blankets received 6 that were frozen together in a pile up on the front ledge. Roof must leak or they were wet when thrown in the truck Windshield wiper on driver side fell apart and I had to reassemble. 24/7 rental app did not work and it took about an hour to call U-Haul and finally get truck rented.David F.
Customer did not leave a comment.Reginald D.
Customer did not leave a comment.STEVEN K.
Customer did not leave a comment.CHRISTINA M.
Customer did not leave a comment.William T.
Vehicle had a detached EZPass electronic tag on the rear floor, loose. It may or may not have belonged to the van. There was no gas cap. I was pleased that the lot was as well-plowed as it was, given the recent snowstorm. The rental transaction was done by phone, etc., we were able to get the vehicle on short notice, and Lisa was an absolute pleasure to work with! Top rating for her! An unnamed employee followed us out to the lot to move his truck out of our way, even though the truck was not really in our way. The experience and transaction were 5-stars. We were very happy to have you available when we needed you!Reuben E.
Maybe when there's a heavy snow shoveling a little bit from the back of the truck to the driver side door. If I didn't have tall boots and I would've been soaking wet. All in all it was fantasticAshley Q.
Truck was pretty dirty inside. Food particles and sticky gunky cup holders and steering wheel. The inside windows look like someone sneezed on them.Gina F.
Service was superb and greatly appreciated. Gentlemen who moved me were very, very professional and great. Thank you and Happy Holidays to you.HENRYP M.
None at this timeJOSEPH E.
Missing appliance dolly that was ordered. Was the forced to waste time, money, gas to drive to another location to get a dolly and also had tk return it to that location which wasn't anywhere near where I needed to be. Totally disorganized and frustrating experience.Andrew A.
I only dropped off here. My complaints are with where I picked up and the online check out.PATRICKRICHARD H.
Customer did not leave a comment.PATRICK JAMES M.
The employee at the rental desk was very helpful!Stephanie H.
Customer did not leave a comment.STEPHANY D.
East Rochester Self Storage offered exceptional customer service.CHRISTINA MICHEL M.
Customer did not leave a comment.Calvin R.
Customer did not leave a comment.Dave W.
Customer did not leave a comment.Jayson T.
All was satisfactory. The cargo van was clean at pick up, & the service was great . No complaints. Will definitely will reach out to U-haul in the future if needed, and pass on good reviews to our family & friends if need be. Thanx againDARREN B.
Fleet of trucks need to be better maintained. Brakes on the truck that I used were squealing and the transmission was lumbering at lower speeds with difficulty shifting into the higher gears. The equipment was clean, but the truck needed to have been serviced for brake and automatic transmissions tune up.LAURA W.
The receptionist was great and well informedBasil S.
Customer did not leave a comment.Gretchen A.
Customer did not leave a comment.ALEXANDER STEVEN M.
Customer did not leave a comment.Emerald J.
The price hike in miles will have me look for another truck rental company in the future. Going from .79 to .99 is high.YUCCEIN C.
Customer did not leave a comment.Tiffany M.
Customer did not leave a comment.Stephanie J.
Nothing! Reserving the truck online was incredibly easy. I was nervous that I hadn't called to confirm the day before that there would be a truck available, as that's happened before to me; but someone came right out when I got there to greet me and the truck was waiting. Everything about the experience was wonderful.Francesca G.
Customer did not leave a comment.Brian K.
The online check in via the phone app is slow. But it works.Michael B.