Comentarios de los clientes para East Penn Self Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de East Penn Self Storage

Clasificación general:

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Eileen B.
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El cliente no dejó un comentario.

Wilson B.
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OUTSTANDING customer service! Thank you!

Mary A.
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Nothing as far as I'm concerned! I had an excellent experience with your company and would highly recommend you to anyone.! It's was so easy to do this process via mobile. I would rate this experience a 10 plus!!! Thank you!!🤗

ROBERT B.
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The service from this individual location was extremely friendly, empathetic and accommodating; however, the overall treatment we received from corporate was much different and I have submitted a contact form to reflect this.

Mark T.
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Very pleased

DAVID G.
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Very pleasant and easy to deal with. Thku.

patricia M.
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El cliente no dejó un comentario.

Daniel H.
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We were to pick up a 15 ft in Macungie . Day before pick up- told not available. Need to go to Breinigsville and make do with 10 ft truck . Not good. But Facility was nice, and people were courteous

BETH J.
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El cliente no dejó un comentario.

STEPHEN K.
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Easy and efficient

Kayleigh S.
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El cliente no dejó un comentario.

David S.
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Too much "paperwork" , when u 1st make reservations THAT SHOULD BE IT , period !

Mark W.
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El cliente no dejó un comentario.

eric M.
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Nothing. Customer service was outstanding!

Stuart A.
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El cliente no dejó un comentario.

Howard K.
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I couldn't upload the picture of the x's on the passenger side of the side skirt area that were there when I picked the van up. I tried several times to no avail. So I don't want to get charged for it.

Folino E.
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El cliente no dejó un comentario.

Frank G.
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El cliente no dejó un comentario.

Richard S.
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Fix your app

Folino E.
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El cliente no dejó un comentario.

Adam W.
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I made my reservation online and got a quote of $65. Once I finally got there I was told I had to get insurance and didn't have a choice so it was an extra twenty, and after a few other things I wasn't told about it came out to be over $100. At that point I really had no choice to pay. Then while trying to pay it took three cards to realize the system was down. So after all said and done my 10 am scheduled pickup was around 1030 till i was out. The lady at the counter was nice but dang. Fix the system, let people know when they order online that there are additional fees, then when I went to drop off the van the store was already closed. Sign said it closed at 12 noon. I wanted to pay in cash to avoid the charge on my car. I've rented 3 uhauls this year and this by far was the worst experience I've had in all my uhaul rentals.

Jonathan R.
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REVIEW YOUR OVERALL CHECKING IN PROCESS

Jeffrey L.
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El cliente no dejó un comentario.

Barbara S.
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Love this place!

Manuel S.
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Friendly service, and an extremely clean vehicle!

Jonathan R.
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El cliente no dejó un comentario.

Beth H.
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Service was excellent. Extremely helpful and courteous.

Barbara S.
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Great friendly customer service! Fast and easy drop off! Definitely deal with them again!

Nicole W.
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Rep at pick up site was very helpful and friendly. Will be back for sure.

John D.
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El cliente no dejó un comentario.

Adrienne B.
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El cliente no dejó un comentario.

William S.
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El cliente no dejó un comentario.

Kashif K.
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El cliente no dejó un comentario.

DOUGLAS T.
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El cliente no dejó un comentario.

Marie S.
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El cliente no dejó un comentario.

Ed G.
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Mileage was incorrect on paperwork vs. actual mileage on truck. Person at counted hand wrote mileage on paperwork however but obviously never changed in the system. Uhaul is charging me $1.39 per mile for incorrect mileage.

Norman S.
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El cliente no dejó un comentario.

Juan R.
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El cliente no dejó un comentario.

Norman S.
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El cliente no dejó un comentario.

Roy O.
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Just dropped the truck off.

jeff L.
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All things considered it was a very good experience!

Dale L.
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Friendly stuff.

Taeho H.
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El cliente no dejó un comentario.

Ashley J.
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El cliente no dejó un comentario.

Robert B.
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Pretty amazing technology really.

John R.
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El cliente no dejó un comentario.

Kathy L.
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I am upset about UHaul's deceptive advertising. A poster at the rental office stated that the daily rate is 100 free miles and then $.29 for every mile after that. I was charged $.89 on all the miles.

paul F.
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Good location, service lady was nice, easy to pick up and drop off.

DOUGLAS T.
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Staff (Beth) is always helpful, friendly and extremely helpful in assisting w/ processing the reservations....

DOUGLAS T.
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Beth was wonderful in reserving the van as I needed one for work purpose. It's a pleasure to with with her and Danese at this location! Both are professional and friendly.

Keith L.
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Great Experience. Completely satisfied!!

Mark W.
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El cliente no dejó un comentario.

Tom S.
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El cliente no dejó un comentario.

Mary Beth S.
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El cliente no dejó un comentario.

Paul E.
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we requested a 15" truck for quoted price of $174. we received a 10 foot truck. plus the pick up location took forever to process 30 minutes! after all the online info already done. I was quoted $154 for the 10 ft truck originally but then needed it bigger. bu lo. I was given the 10 ft truck anyway but still charged the 15' price. please refund difference. My husband picked up truck and was not aware.

DAVID M.
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El cliente no dejó un comentario.

Jonathan R.
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El cliente no dejó un comentario.

Kevin S.
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Make sure equipment being rented is clean from previous customer, or give a discount for the rental.

DOUGLAS T.
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Outstanding service and friendly attitude by Beth!

Cindy W.
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all good!

Keith M.
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Very easy to work with and polite.

Jeong H.
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El cliente no dejó un comentario.

Corey S.
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El cliente no dejó un comentario.

Jennifer D.
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El cliente no dejó un comentario.

Margie O.
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Very efficient; easy to reserve rental; everything happened as planned!

joe W.
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El cliente no dejó un comentario.

Frank T.
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Facility was clean and organized, and the rental agent was able to confirm my reservation and get me out the door quickly. She was friendly, and explained everything about the rental.

John S.
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El cliente no dejó un comentario.

tom G.
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It would have been nice to have a full tank of gas when I picked up the truck. As it was, I only had a quarter tank of gas and had to fill up right away.

Christopher V.
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Nothing. The service was great.

Hope C.
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Danese and Beth are the best. Friendly, helpful, considerate, and professional as well. A pleasure storing our things and using the cargo van now several times. Will do it again soon too!!!

Ed G.
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Kudos to Beth, she has always been very helpful, friendly, and professional at this location. E. Penn Storage has a great employee Ed Gilmore

Stacy E.
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Everything was great!

Hope C.
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Other than the blistering heat and humidity everything went awesomely. The manager was there the entire time we worked and when we were done with the last run for the day it was just after closing time. Things went exactly as hoped for. Thank you, Hope

William M.
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If the rental vans were more accessible, particularly for one way trips, this would make it a better experience for customers. I spoke with two individuals on the phone, one to get a first quote and one to secure my reservation, both were excellent representatives of uhaul and most helpful. As an improvement I would suggest ensuring that all uhaul rental offices carry the moving supplies that are advertised online.

Amy M.
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El cliente no dejó un comentario.

STEPHEN R.
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A clean friendly place.

SHEENA L.
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N/A Just wanted to say at this location the staff is amazing and and very convenient!

Christopher M.
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El cliente no dejó un comentario.

Paul A.
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denise&beth were very professional and knowledgable

david K.
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El cliente no dejó un comentario.

richard C.
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El cliente no dejó un comentario.

stan S.
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El cliente no dejó un comentario.

Mike S.
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n/a

Raj K.
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Location staff were helpful and answered the phone even when they were closed. Uhaul's app for truck returns has issues. The app hangs when attempting to upload photos and I spent a long time trying to correct this to no avail. They should fix this or allow users to put in the information and continue.

Hugh G.
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El cliente no dejó un comentario.

Mark H.
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Outstanding service by the representative. While waiting, she kept me engaged in conversation since the reservation was held up by a customer that was late in returning equipment. Prompt service once the equipment arrived was exceptionally professional. I would recommend this site for the need if the need is there. Kudos to the group and to the representative. this is the second time in a month that I used the location and am continued to be happy with the service. Mark

Brian L.
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Awesome experience!

Elizabeth K.
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El cliente no dejó un comentario.

Karen R.
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El cliente no dejó un comentario.

SHEENA L.
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Nothing that I say right now just keep doing what your doing! Excellent service!

Brian L.
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N/A

STEPHEN C.
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El cliente no dejó un comentario.

James C.
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Great customer service. Very easy to rent vehicle. All policies explained clearly & concisely. Only recommendation is more vehicles at location!

Christine T.
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Five stats

DERON H.
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El cliente no dejó un comentario.

Ed B.
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The phone checkout was inefficient. Waited 7 minutes for the person to tell me they could not check me out. Total time to check out was close half hour. There was a used toothpick stuck to the ceiling of the truck.

tiffany N.
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El cliente no dejó un comentario.

Jennifer S.
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Quick . Courteous very clean truck. Will definitely use this location again!

jeffery H.
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El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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