Customer Reviews for East Coast Auto Repair
(U-Haul Neighborhood Dealer)

Rating:

5.0

Continue to give the service that you gave to me and you will be ok.

Rating:

3.0

The rep was very friendly, I thank him for that. However, something that bothered me was the receipt of services. Although during the booking for the vehicle I chose to not get the insurance (I thought I’d use my Credit Card with insurance benefit); and during onboarding orocess, I skipped the insurance of $26(or chose no insurance), my final receipt has included it. So U/Haul overcharged me that $26, which is not fair. Mark my words, I skipped and chose not to get insurance, however U-Haul still decided to charge me for that optional choice. No good at all

Rating:

5.0

Super friendly, easy pick up.

Rating:

4.0

The breaks were not very responsive even going sliow

Rating:

1.0

Ac didn’t work very bad experience

Rating:

5.0

A very pleasant experience. Staff friendly and very professional. Site clean. Explained everything prior to contract signing. Thank you Ox. I wouldn't change a thing.

Rating:

5.0

Fast easy drop off

Rating:

5.0

Keep being professional and smiling. Great job.

Rating:

1.0

The attendant was very cold he gave no instruction he didn't ask if I need insurance and just put insurance without my permission . Very upset, need my money back . He is not a people person he is very cold. Will not use that location again

Rating:

5.0

Great staff

Rating:

3.0

Equipment wasn’t clean and it had a old are all on the floor, so no I would not recommend this location to anyone

Rating:

4.0

The rear of the van was dirty.

Rating:

5.0

Well experience was great overall.

Rating:

5.0

Ox, the guy in charge, was really pleasant and helpful.

Rating:

1.0

The truck was filthy. The previous user left the truck filthy with construction debris. It was not broom swept as chucks of sheetrock debris covered the entire box. The truck needs to be hosed out. The ramp was filled with pebbles and chucks of sheetrock debris. My furniture and fixtures are black. EVERY single item that entered the truck needed to be cleaned of sheetrock dust. Completely unacceptable as it caused an increased my labor cost.

Rating:

5.0

Nothing

Rating:

1.0

The truck had dirt on the floor when I picked it up,did transaction in Yonkers ,yhen had to pick truck up in Mt. Vernon.I was told to drop truck off at any Wappinger Falls U-haul,then another shop called me and told me I dropped truck off at the wrong shop,and they were going to charge me,luckily I don’t think they did.

Rating:

5.0

Location was very convenient and service was professional

Rating:

1.0

I was over charged for 18 miles. I would like a refund. I have pictures of the odometer proving my case. I argued with the man and he said call tomorrow. I did and couldn't get him.

Rating:

4.0

The customer service was delay, also i place the rsvp at 8:00am and they open at 9Am. In the system the payment and designed driver was confused. But the rate was good. Thank you!

Rating:

5.0

Continue doing what you have been doing.

Rating:

1.0

The manager arrived an hour late for an 8:30am reservation. The manager then proceeded to bill my cc for 4 days and I'm still waiting for some sort of resolution. This is an authorized Uhaul dealership and they should not be allowed to participate as a vendor. If you want horrible customer service service and fraudulent overcharges then this is your place. I'm in utter shock that this service is able to operate under Uhaul

Rating:

2.0

Be prepared for your appointments, have the necessary details ready. It stated that My start time with the vehicle was at 1:09pm when in truth and in fact it was 1:31pm when I had the keys in my hand. Improve by make my it welcoming. I had to wait in the cold for 27 mins as I was told we can not go into their office and yet I observed a delivery driver and some other person had access to enter the office. The area in which I had to wait was the garage where school buses are being worked on, that is so a no no for me. All I’m saying is make it customer friendly, be professional, be courteous and remember we are your supporters, we spend our money with you so treat us with respect.

Rating:

2.0

No tienen un horario para entregar los carros después de las 5 y se tiene que dejar el carro fuera en la calle y las llaves tirarla por un orificio de una oficina, sin que nadie te revise el carro. No te dan ninguna instrucción del horario y eso no es un buen servicio ni existe responsabilidad alguna ni seguridad para el que renta. Gracias espero que mejoren.

Rating:

5.0

Excellent customer service.

Rating:

3.0

Need a little more Information on the return instruction .

Rating:

1.0

Manager in charge of the uhaul rentals needs to be at work on time or needs to make sure his other staff members know how to handle these transactions.

Rating:

5.0

No comment.

Rating:

5.0

Keep doing the good job

Rating:

3.0

They did not have the cargo van that I requested. Instead they gave me a 10 foot truck which was more expensive than the cargo van. The cargo van was originally $1.59 a mile. However the 10 foot truck was $1.99 a mile. They said the cargo van was an accident but it was in the yard without any damage. In either case I was switch to a more expensive vehicle

Rating:

1.0

Pick up place was poor, was supposed to use my phone to pick up but ended up needing the guy at front for everything, for some reason the app didn’t ask me for fuel level or mileage at pick up, the guy told me to put on the app that the truck had no damages without letting me see the truck first, also the truck was blocked by another truck, overall will not choose this place again

Rating:

1.0

The owner to the establishment is rude and sarcastic I didn't bring my glasses to read n he said next time dont be blind. Smh I'm in distress

Rating:

5.0

The locations needs a electronic key box, because I had to wait for the representative to arrive for me to receive the vehicle keys

Rating:

5.0

Called truck was available, the clerk was professional yes highly recommend

Rating:

3.0

I think my uhaul experience was a bit frustrating but the customer service workers were very helpful. I think that Uhaul needs to coordinate better with the schedules of the actual location, for example I had a schedule for a different location for 8am but my reservation was switched to self check in, then I was sent to this location and was told it would be open by 9 however it wasn’t open until 9:45. That was very frustrating. Luckily the customer service rep was able to extend my time w the truck. The truck was as clean as it it could be given its purpose.

Rating:

3.0

I made my reservation through the app and i did not select CDW. I only drove about 5mi total and had the vehicle for about 2 hours.I figured that i did not need CDW but i noticed it on my bill.

Rating:

1.0

Awful experience.

Rating:

3.0

Very good customer service and accommodating to customers needs. STAFF friendly.

Rating:

5.0

Good friendly curtious excelent rception.

Rating:

1.0

Had reservation for 7 am and the location was closed. I did not get my truck until after 8 after calling multiple times for someone to open the place.

Rating:

4.0

Bring Clorox wipes and disinfect before to use. It was super dirty.

Rating:

3.0

I didn't feel comfortable leaving the truck on the street.

Rating:

2.0

Be on time!! Pick up was at 8 am. Didn’t get vehicle until after 8:30. The representative was late and took his time even though he knew I had been waiting on him.

Rating:

5.0

The rental person was very helpful

Rating:

3.0

Location not easily found

Rating:

5.0

Advertise more for this location. A dear friend recommended this Mt Vernon site. Very professional.

Rating:

5.0

All ok

Rating:

1.0

Location was changed a day before move. Had to go 3 towns away instead of 1. Truck had less than an eighth of a tank when received. Almost ran out of gas before getting to nearest service station which was only 25 miles away. No furniture pads at location at time of pickup even though it was ordered and confirmed the day before on the phone. Furniture ended up damaged because I had no time to get any.

Rating:

1.0

They way spoken to and cleaness of the vehicle

Rating:

4.0

From making the reservation to picking up the truck to the return it was seamless. The shop was closed when I returned the truck but I was instructed prior to park the truck at a specific place. I also took pictures of the truck and dropped the key in the door slot as instructed. Good Deal and would use them again

Rating:

5.0

perfect

Rating:

4.0

Roy was very helpful and the truck ran smoothly . I was very pleased with the service.