Customer Reviews for East Central Towing
(U-Haul Neighborhood Dealer)

100 reviews

7319 500th   Rush City, MN 55069

(320) 358-9904

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(320) 358-9904

7319 500th
Rush City, MN 55069

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I can't think of any.

Jeff Ramberg 
Rating:
5.0

Nothing

dennis kirk 
Rating:
5.0

Very nice

Henry Hernandez 
Rating:
5.0

Very nice place! Employees were friendly and helpful. They even have farm fresh eggs for $3/dozen!!

Robyn Diamond 
Rating:
5.0

N/A

Donna Mulholland 
Rating:
5.0

Very helpful and accommodating. Friendly and professional. The equipment was in excellent shape and traveled well.

TOM LUNDBERG 
Rating:
5.0

Customer did not leave a comment.

Ruby Strum 
Rating:
5.0

Don't give truck away

John Eells 
Rating:
5.0

Keep up the good work!

David Molina 
Rating:
3.0

Have the keys to the right truck in the lock box

TYLER SMITH 
Rating:
3.0

Customer did not leave a comment.

Christopher Hansen 
Rating:
5.0

We spent 30 minutes trying to check in online. After we finally got checked in everything went well.

Lydia Opgaard 
Rating:
2.0

I shouldn't have to call 3 different numbers and sit on hold for 45 minutes to pick up a truck.

Tyler Smith 
Rating:
2.0

It took a great deal of time for the person to finalize my rental - 45 minutes and I was the only person, did everything online ahead of time as well and even paid ahead of time.

Nancy Moore 
Rating:
5.0

Customer did not leave a comment.

dennis kirk 
Rating:
1.0

The gentleman working at the center had no knowledge of U-Haul, no idea how to deliver my truck, conduct an inspection or even find the keys that were in the lock-box. I was nearly late to meet my moving help because it took him so long to figure out how to do his job.

Stanley Fagerstrom 
Rating:
1.0

Customer did not leave a comment.

Brenden Roman 
Rating:
5.0

Beyond the fact this was over an hour from my preferred pickup location I am fine with this.

Steven Potvin 
Rating:
4.0

Customer did not leave a comment.

Larry Abrahamson 
Rating:
5.0

Never saw the furniture blankets or the dolly. Other than that, everything was fine.

Mark Johnson 
Rating:
5.0

The folks there were super helpful. I did have to drive out of my way to pick up the trailer, but I am glad I worked with the guy that I did.

Oryol Dominguez 
Rating:
5.0

Perfect, efficient..no stress!

Andrew SWANSON 
Rating:
1.0

Truck was nasty also switched my pickup location 60 miles away from my house. The day before my move!

Timothy Shrout 
Rating:
4.0

Customer did not leave a comment.

Julie Severson 
Rating:
5.0

Customer did not leave a comment.

Doug Rarick 
Rating:
1.0

Uhaul used to be the go to place for moving yourself. Since they started "farming" their business out to all these other businesses - there has been nothing but challenges. The trucks where they are supposed to - and, nobody notifies you until you arrive the morning of your move. Then, they find the truck you want 20 miles away - so, you go there to find out that business is currently closed. It's only by chance that the owner of that business stops to check on something at just the right - and, HIS willingness to help us get the truck we reserved - that our plans worked out at all. This is the 2nd time in two rentals that things did not work out as they should have - using UHAUL - and, I assure you I will find other options for our next move and for anyone that asks me about who they should use in my business. NOT UHAUL - unless they go back to working for a living and standing behind their product and services like they once did. HORRIBLE EXPERIENCES!!

Daniel Peterson 
Rating:
5.0

Customer did not leave a comment.

christopher nelson 
Rating:
5.0

Customer did not leave a comment.

Kelly Frost 
Rating:
5.0

The uhaul company (corporate) text that’s sent to customers to return the rental vehicle should warn people ahead of time that they’ll need photos, it’s not a one-step process, and to hang onto the keys until completed.

John Taggart 
Rating:
5.0

Nothing it was great service and help

dennis kirk 
Rating:
4.0

Your Call Center Corporate Accounts Representative, Nannette is not very customer service oriented. Her tone and responses are as negative as they could be. This is a reoccurrence. You can tell she doesn't like what she does as it is very apparent.

MICHAEL BROOKS 
Rating:
3.0

I was scheduled to pick up on Fri because they weren't open on Sat. Made a call, they were open on Sat so said I would be there on Sat instead of Fri. U Haul cancelled my order because I didn't pick up on Fri. I travelled 72 miles to get the dolly. I was able to get the dolly finally, thanks to to gentleman there.

Dane Bailey 
Rating:
3.0

The trailer was filthy! Never has it been cleaned outside. The interior leaked water. Upon rental it was musty inside and wet. Upon drop off it was wet from a rain storm we had been through. Luckily, nothing was ruined! We had been short 2 moving blankets and didn't find out until later and they were closed. Not happy!!!

oliver raymnd 
Rating:
5.0

We were very pleased with the trailer and that was pick up to drop. Off.

Jean Spinler 
Rating:
5.0

Customer did not leave a comment.

Julie Bulthaup 
Rating:
5.0

Easy. They were closed but allowed me to drop the trailer off anyway.

Elizabeth Bolejack 
Rating:
4.0

The young man that check us out was very helpful and positive.

Greg Rosik 
Rating:
5.0

Moving labor at Fargo did not have a working phone.

Wesley Wiedenroth 
Rating:
3.0

Customer did not leave a comment.

Elizabeth Asanovich 
Rating:
5.0

These guys at East Central do a outstanding service for us.

dennis kirk 
Rating:
5.0

Customer did not leave a comment.

Wesley Wiedenroth 
Rating:
2.0

Make sure they know how to rent a uhaul.

William Potter 
Rating:
5.0

Customer did not leave a comment.

Cindy Mosher 
Rating:
1.0

Everything was dirty and I felt that I was looked down upon because I refused the trailer insurance.

Brooks Dibeler 
Rating:
4.0

Customer did not leave a comment.

MACK GOODPASTER 
Rating:
5.0

Customer did not leave a comment.

David Anderson 
Rating:
5.0

Customer did not leave a comment.

Mike Odonnell 
Rating:
5.0

Nothing. All went smoothly. Great job! Super friendly.

Pieter Broodryk 
Rating:
5.0

The guys was very friendly and accommodating as he waited for us to get there as were going to be 10 minutes late. I would recommend this place to anyone.

Patrick Staples 
Rating:
4.0

Customer did not leave a comment.

Jessica Wold 
Rating:
5.0

Customer did not leave a comment.

LEE FREEDLUND 
Rating:
3.0

We were sent to a location 15 miles out of the way, and then charged when we went over miles... and paid way more for gas. Very disappointed.

Kelly Jo Campbell 
Rating:
3.0

Customer did not leave a comment.

maria oldenburg 
Rating:
1.0

East central towing billed me for a fence i did not hit. However, the two representatives I spoke with at U-Haul were amazing. Literally polite and understanding. I believe their names were Yvette and Christine. Literally the best customer support I’ve had in a long time.

Bobby Banks 
Rating:
4.0

Customer did not leave a comment.

linda monfore 
Rating:
3.0

We turned the truck in and have received several bills since the original charge not sure why or what all the costs are for. Why charge us the day of return then charge us again the next day?? Tried to call to get a better understanding of what charges are for but Customer Service doesn't answer. Not happy! Truck cost WAY more than quoted!!

Cheryl Hanson 
Rating:
5.0

great crew to work work with, very friendly and very knowledgable

BRUCE JORGENSON 
Rating:
5.0

very satisfied!

Nancy Boyce 
Rating:
5.0

Machetes on car dolly were just about impossible to use the ratchet part was so rusted up

Bridget Ross 
Rating:
5.0

Great customer service!

Dessie Bell 
Rating:
4.0

Customer did not leave a comment.

Mark Henrich 
Rating:
5.0

Customer did not leave a comment.

ronald faber 
Rating:
5.0

Lower the price of gas mileage!

JIM CHERMAK 
Rating:
5.0

Customer did not leave a comment.

brenda nessel 
Rating:
5.0

Customer did not leave a comment.

DENNIS KIRK 
Rating:
5.0

very help full.

roy samplawski 
Rating:
5.0

Customer did not leave a comment.

Kelly Nelsen 
Rating:
5.0

Very friendly, thanks.

Donna Mulholland 
Rating:
4.0

good experience

STEVE ALFORD 
Rating:
5.0

Customer did not leave a comment.

ABBY CHARBONNEAU 
Rating:
1.0

I reserved a tow dolly for pick up in pine city. I arrived at best rentals in pine city to pick up. After about 20 to 25 minutes i was instructed to go to rush city to pick up the car dolly. I went to rush city and the person working did not know how to complete the transaction so i ended up waiting there for about 45 minutes for someone to show up and complete the rental. Overall i spent just shy of 1 hour 45 minutes at the rental place. After digging the car dolly out of the weeds i had to go buy an adapter for the trailer lights. I would say my overall experience was very poor for the price i paid to rent it and the amout of time i spent trying to retrieve it. I do not think i will be renting from uhaul for some time.

Duane Valure 
Rating:
5.0

Customer did not leave a comment.

Wally Kostich 
Rating:
5.0

Customer did not leave a comment.

Thomas O'Connor 
Rating:
4.0

Rush City Mn U-Haul was top notch, I was welcomed into the store with a smile and hand shake from the gentleman running it. Everything was explained, questions answered, and they went above and beyond the call of duty when I messed up the lock on the truck!.

KATHLINE MARTIN 
Rating:
5.0

Customer did not leave a comment.

shawn groshens 
Rating:
5.0

The staff was friendly and helpful, but I was very dissatisfied with the trailer.The tire on the trailer had a defect. I had to stop twice to put air in it. Also, the brake lights on the trailer kept shorting out.

valarie vanauker 
Rating:
5.0

Customer did not leave a comment.

ANNA PETERSON 
Rating:
3.0

When I arrived to pick up the truck - it had been sitting for two months not being used. So the owner had to jump start it to get it running. This took 1 hour.

Adam Brandt 
No reviews have been submitted for this location.

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