Customer Reviews for East Branch Rentals Corp
(Distribuidor de U-Haul del vecindario)

582 comentarios

996 Metropolitan Ave   Williamsburg, NY 11211

(347) 404-5668

Horarios de la ubicación

  • Lun. - vie.: 7 a. m. - 6 p. m.
  • Sáb.- dom.: 7 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(347) 404-5668

996 Metropolitan Ave
Williamsburg, NY 11211

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 7 a. m. - 6 p. m.
  • Sáb.- dom.: 7 a. m. - 4 p. m.
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

AMAZING!!

juan U. 
Clasificación:
2.0

You gave the truck to me on empty! I drove all of 5 miles and was told I needed to return the truck with 1/4 tank of gas and would get $18 credit, which was never credited to the rental.

ADAMCHASE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN X. 
Clasificación:
2.0

El cliente no dejó un comentario.

DUNCAN M. 
Clasificación:
5.0

Bueno

LUISM A. 
Clasificación:
5.0

Great location - I appreciate the customer service and clean vehicles.

Rachelle D. 
Clasificación:
3.0

Not excited about this location ether.

MARIEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAMON H. 
Clasificación:
5.0

Glad that my overall experience was easy, convenient, quick and no-hassle. Check in took like 2 minutes (Thanks Chris!) and check out was like 5 seconds! Overall happy with my first experience with uhaul. Kudos to the young adults working at this location. ¡Gracias!

Dolma S. 
Clasificación:
5.0

I've used this location almost over 5 times and I wouldn't go anywhere else! Great & friendly service, and no issues with any of the vehicles!

Amela H. 
Clasificación:
2.0

Not happy with my experience. Reserved a 17ft truck. They gave me a 15ft and claimed they couldn't find a key, which is beyond unprofessional and unacceptable. They apparently couldn't give me either of the other 17ft trucks that were on site (for various reasons). The employee involved honestly couldn't have cared less, shrugged his shoulders and continued to play on his phone (which is how I found him when I arrived). He made no effort to remedy the situation or even apologize. The gas gauge assessment was also inaccurate. It had approx 25% less than stated on the login page I was filling out on my phone. I was already 30 minutes behind schedule so I didn't have time to go back in and argue it. Because I took a shorter truck my tasks took twice as long because I couldn't fit everything and had to make two trips. Between the employees's incompetence and getting a smaller truck, I was 30-45 minutes behind schedule & returned the truck nearly 4 hours later than expected. The truck I did have drove fine. I guess that's the one positive takeaway.

Joseph F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Callan C. 
Clasificación:
5.0

I rent weekly. Always a pleasure doing business here. Fast and easy!

VICTOR A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNM G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARISSAANN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTMARTIN THE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph D. 
Clasificación:
5.0

El cliente no dejó un comentario.

IRWIN L. 
Clasificación:
5.0

Truck was in great condition. Clean and easy. Excellent customer service. Was literally in & out.

VICTOR A. 
Clasificación:
5.0

Good people at this location!

Adam W. 
Clasificación:
3.0

My UHaul's battery ran out during its trip. Other than that, it was quite enjoyable.

Joshua C. 
Clasificación:
3.0

El cliente no dejó un comentario.

BERTRAMSEIFFER O. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCAJAY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian H. 
Clasificación:
1.0

Better communication.

RYAN S. 
Clasificación:
5.0

Friendly location with quick check-in and return!

NILES F. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRZEGORZMICHAL P. 
Clasificación:
5.0

Just talk to the guy behind the counter. Man knows what he's doing. Dont mess with the app.

Eli K. 
Clasificación:
1.0

Have the aprópiate Staff ,with Costumer Service sperience.

Jimmy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE R. 
Clasificación:
5.0

Extraordinario servicio al cliente

FREDDYBRANDON L. 
Clasificación:
5.0

Excellent service over all. Very convenient and super friendly!

VICTOR A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SERAFIN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

FEMITOMMY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELYN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SLAWOMIRMAREK K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey S. 
Clasificación:
5.0

Highly recommend this location. It was such a pleasure doing business here. Great new vans and a ton of moving supplies available! The customer service was excellent as well. Thank you!!!

VITO A. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMESK V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachelle D. 
Clasificación:
5.0

Best Uhual location I've been to. Friendly staff and fast checkout.

John A. 
Clasificación:
5.0

Super quick and easy. Best location in Brooklyn!

ANCISAR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VYETTA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hilda S. 
Clasificación:
5.0

Uhual needs to starts crediting there customers when they return the vehicle with more gas then it was given with. You get charged when it's less why not credit when it's over . The gas price are high

MIGUELA M. 
Clasificación:
1.0

Took long to verify my location and was still charged extra even tho I arrived on time. Store was closed @6:30pm but was open @6:30pm the day before.

Brett F. 
Clasificación:
5.0

Chris and Paul are great! Fast service, I was in and out with an online reservation.

Geno E. 
Clasificación:
5.0

I used u-haul for the first time but I am extremely positively surprised how helpful people work in this company, the help I received was invaluable, thank you that the whole process ran quickly, smoothly and pleasantly

GRZEGORZMICHAL P. 
Clasificación:
5.0

The young lady who rented the auto transporter was amazing in Staten Island the drop off was after hours but the person who assisted from the 800 number was very helpful thank you so much

Evelyn A. 
Clasificación:
5.0

Excellent customer service! Clean and efficient vehicles. The only place I rent in Brooklyn!!

CHRISTOPHER C. 
Clasificación:
5.0

Clean trucks, friendly staff, great customer service. Highly recommend using this location.

Jane S. 
Clasificación:
3.0

I did not have a problem with the location I had a problem with the change in location without contacting me! I was suppose to pick up the truck in Manhattan not Brooklyn! I spoke to a few people prior to the pick up date and was told the pick up location was manhattan and when I showed up at the location I was told the pick up location was in Brooklyn.

MICHAELJ M. 
Clasificación:
3.0

The cabin had cigarette smell and a dolly that was paid for was not available when i picked up the car.

Ergent B. 
Clasificación:
5.0

I was a a little worried about having a truck availabe!$ . But after I met with Chris, e everything was smooth and easy from there.

Lisa M. 
Clasificación:
1.0

This bill is wrong. You overcharged me

Zi S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALFREDO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hilda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hilda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

HUDSONS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAMJ R. 
Clasificación:
5.0

Nothing, the service in all was excellent.

Julie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Avery C. 
Clasificación:
5.0

Chris and Paul offer outstanding customer service, they go out of their way to take care of you.

oscar O. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULM J. 
Clasificación:
5.0

Family operated, outstanding customer service. Tip: Make your reservations ahead of time if it's the end/beginning of the month to get a spot, and show up on time to pick it up.

OScar E. 
Clasificación:
5.0

This place is fantastic. I walked in and within 10 minutes I had the keys. Quick and easy. No complaints at all!

Jonathan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MECHEL B. 
Clasificación:
5.0

Always a pleasure renting from this location. Rented out 2 vehicles today! Fast, easy, and clean. 5 stars all around. Great job!

CHRISTOPHER C. 
Clasificación:
2.0

We cleaned the box ourselves We drove only 7 miles and put in over $9 worth of gas anyway. We were charged $47 for fuel and $25 for cleaning. This place is a ripoff

Dovid B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEWD T. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN C. 
Clasificación:
5.0

Number one in Williamsburg! Highly recommend!

CHRISTOPHER C. 
Clasificación:
5.0

I've rented from other Uhaul service locations before, and none compare to this one! Very easy, efficient, and the vehicles were well maintained.

JAREDPATRICK G. 
Clasificación:
5.0

The płace is awsome Always available truck

LUKASZP D. 
Clasificación:
5.0

Ive been recommending this location ever since my first visit. I've lived in Brooklyn for 12 years, doing a lot of hauling and moving for work and life, and this is by far the best location I've used. The young man managing the place clearly takes pride in his work. It seems like a family business. Highly recommended.

Brendan S. 
Clasificación:
4.0

The people at this location were very nice and helpful. I was supposed to drop the truck off at the Kingsland Service Station (63 Kingsland Ave, Williamsburg, NY), but the guy there lied to me and said that I couldn't drop off the truck there and told me I needed to go somewhere else. After lying to me about the drop-off location, giving me incorrect directions to another location, and then hanging up on me while I was asking him for the correct directions, I eventually ended up at the 996 Metropolitan location where the employees were very nice.

Jesse B. 
Clasificación:
5.0

There should be a note or app or something that advises you that not all bridges/tunnels/highways/etc can take commercail vehicles.

JONATHANA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hilda S. 
Clasificación:
4.0

Polite good customer service.

DOMINICK N. 
Clasificación:
4.0

El cliente no dejó un comentario.

RUDYWILFRED R. 
Clasificación:
5.0

Nothing to improve! Pablo and his son, Paul, were delightful to work with and incredibly helpful. Excellent customer service!! WELL DONE!

Elizabeth M. 
Clasificación:
5.0

Continue the good work

Edison O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALANWILFREDO N. 
Clasificación:
5.0

The best pick up location in NYC, easy to find and convenient to reach. professional and friendly stuff answers the phone, truck is ready for pick up on time

MACIEJ R. 
Clasificación:
3.0

There is no lot. You return the truck by parking on the street. Hard to find a legal spot. Very hard to find where the key drop slot is . It was after hours and the location is not clearly marked.

Albert M. 
Clasificación:
1.0

I did receive the van with no paperwork to mark damages and the gas tank was at E upon receipt and brought it back to how I found it with $10 gas . I was still charged a $30 fee although I brought it up their attention. Clearly, they ripped me off of 17 miles used when it was less than 8 miles. Very disappointed

Wilkenson F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hilda S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DENIS E. 
Clasificación:
3.0

Uhaul charged me $30 for not refilling the gas when i returned it with more then how much was in it when I received it.

RACHELMIRIAM D. 
Clasificación:
4.0

We got stuck and our uhaul wouldn't start. The representative from the location drove to us. He made sure our situation was handled.

Leocadio D. 
Clasificación:
1.0

I was charged for damage to the truck that did not occur during my rental.

JOSEPHP B. 
Clasificación:
3.0

It was difficult to find and hard to figure out we needed to park outside

Valentina M. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beverly K. 
Clasificación:
3.0

Offer a printed rental agreement; explain truck controls.

ROBERTSTEELE W. 
No se han enviado comentarios para esta ubicación.

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