Comentarios de los clientes para East Bay Phillips 66

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de East Bay Phillips 66

Clasificación general:

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Sam H.
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El cliente no dejó un comentario.

Lennis G.
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El cliente no dejó un comentario.

Janine G.
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El cliente no dejó un comentario.

Tyler M.
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It was weird that you called my emergency contact. Maybe don't do that in the future

Anna T.
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El cliente no dejó un comentario.

Evan S.
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El cliente no dejó un comentario.

KEVIN B.
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El cliente no dejó un comentario.

Jacob H.
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Worst service I have ever had. Will never use Uhaul again.

Matthew Rees E.
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The app didn't work very well and the location seemed kind of sketchy.

Don B.
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Dropped off truck at an old abandoned car wash next to gas station. Easy to get in and out of. Nobody there to answer questions. Worker at gas station didn't know anything. Uhaul gave me a credit to take the truck 15+ miles from my house. Got a call later that I didn't fold up the blankets and I could either drive back and fold them or get charged $20. Overall would have liked better communication than a contract with print that I couldn't read with my eyesight.

Keith L.
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The trailer had obvious old damage, but the pictures didn't show the damage. If you are going to the trouble of having me view pictures of the trailer, you should at least post pictures of the known damage. It was ridiculous that I am a verified customer, you had my drivers license and credit card number, and yet you still needed additional assurance that I would return the trailer. So I gave a copy of my military ID, she copied it and uploaded it, and you still needed additional assurance. So I gave the phone number of my son, who doesn't have a penny to his name, and that was good enough.

Christopher P.
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The female associate that helped us was extremely friendly, knowledgeable and Incredibly helpful. I do not think I have ever had an experience this good with any U-Haul location before.

Douglas J.
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At pickup, no one had any idea where to begin. After another employee was called to help us, we were able to tow away a 5X8 trailer after a nearly 2-hour wait. It gets better. Upon return, the Phillips 66 employee, Valerie, told us we could not leave the trailer there, because they "don't do that anymore." When we pointed out that we had committed to return the equipment to the same location, she insisted that we take it to the U-Haul location in Provo. We asked if she could call someone, maybe the same person who actually rented us the trailer, at which point she put her palms up and repeated several times that she did not even have a number to call. That, my friends, was not true. U-Haul should sever its relationship with this location immediately.

Dwight J.
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El cliente no dejó un comentario.

Nefi M.
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I did not get a final receipt, it seemed a little haphazard.

Darrin S.
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El cliente no dejó un comentario.

John M.
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El cliente no dejó un comentario.

Gavin S.
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El cliente no dejó un comentario.

Lewis Y.
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El cliente no dejó un comentario.

Keith E.
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El cliente no dejó un comentario.

Todd M.
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El cliente no dejó un comentario.

Dan M.
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El cliente no dejó un comentario.

Shelly T.
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This is the first time I rented a truck using the U-Haul Truck Share program. It was very easy, the rental went flawlessly, and I would happily use the program again for the next rental. I especially liked that I could turn in the truck on my schedule.

Brad N.
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Pretty cramped site

Nicholas B.
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The contract estimated gallons said 3/4 tank; however, the actual gas indication was slightly less than that; nevertheless the attendant said that's close enough / that's how we estimate, so I didn't worry...

Hunter P.
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I don't know what happened, but when I tried to drop off the truck, the website kept reloading so I couldn't check the truck back in, it was really frustrating. Eventually I went inside and dropped the key off at the gas station according to the gas station attendant's instructions.

Rebecca H.
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El cliente no dejó un comentario.

Jon N.
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El cliente no dejó un comentario.

Joseph C.
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The pickup location was a gas station with a kid coming to meet me. He was late arriving and was not very well organized. This was not the location I had made the reservation through.

Maggie L K.
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El cliente no dejó un comentario.

Timothy J.
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Uhaul representative was 30 min late for the scheduled pickup. Worst place to pick up a Uhaul ever. Just use the real Uhaul dealership in Provo and skip out on this poorly run joint.

Bryce J.
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El cliente no dejó un comentario.

Tryn M.
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El cliente no dejó un comentario.

Timothy D.
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My rental was not at the correct location. This was annoying.

Eric P.
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I got the $14 insurance but was charged for the $28 insurance . We rented the truck for 24 hours , but we received a phone call asking us to bring it back sooner. They told us they would give us $20 off for bringing it back sooner but then charged more for the insurance. It was very annoying and unethical. I will not return to this location .

Terry H.
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El cliente no dejó un comentario.

Levi S.
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No one there to help Check out had to wait after they called someone.

ROLAND B.
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The service was excellent>

jaime S.
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I was told there was unlimited miles with my rental And at drop off I had to pay more because I went over my miles I returned the truck with more gas then I received the truck

Wyatt A.
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El cliente no dejó un comentario.

Dean C.
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The truck was dirty inside, cup holders and under the seats.

Ashley S.
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El cliente no dejó un comentario.

TAMI B.
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Very helpful location/people

Amanda T.
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El cliente no dejó un comentario.

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El cliente no dejó un comentario.

Mark S.
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SUPER helpful personnel. The location isn't much, it's just a car wash, but it works!

Larry M.
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El cliente no dejó un comentario.

Larry B.
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El cliente no dejó un comentario.

MAXINE L.
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El cliente no dejó un comentario.

STEVEN R.
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El cliente no dejó un comentario.

CRAIG O.
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Derek was very professional and helpful through the experience. Friendly staff, highly recommend!

Ted N.
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I had used express checkout, then waited 10 minutes for some guy to show up only to find that the employee I first talked to could have just handed me the key since I was ready to go. Also I was told originally that I would be contacted the day before pickup but wasn't contacted until the day of and that's when I found that my pickup location was actually 20 minutes further away from my originally selected location.

brent A.
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El cliente no dejó un comentario.

Hugh B.
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El cliente no dejó un comentario.

DERRICK V.
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El cliente no dejó un comentario.

Steve J.
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Nice family owners. Easy to pickup, dolly was available and in good working condition. Easy dropoff with nice conversation with one of the family owners.

Kevin A.
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El cliente no dejó un comentario.

Peter W.
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El cliente no dejó un comentario.

HEIDI G.
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El cliente no dejó un comentario.

Raymond C.
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El cliente no dejó un comentario.

Elijah P.
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The guy who checked out my vehicle failed to put the correct delivery location, which caused me a headache in trying to get it changed.

RANDALL S.
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El cliente no dejó un comentario.

jeffery T.
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El cliente no dejó un comentario.

Calon L.
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The truck I received was fine, but the tow dolly was missing a key component that caused significant delays and took a long time to resolve.

susan M.
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El cliente no dejó un comentario.

David V.
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My location was changed without my permission, I was given less than 24 hours notice of the change and for the additional 6 miles out of my way, I was credited only 3 miles. I WILL NEVER USE UHAUL AGAIN.

Evelyn A.
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A little strange to return a truck and drop keys in one bin and a receipt in another. We did not have a reciept to drop - so when we brought back the second truck - I wrote information on paper and dropped in box. We filled the gas to the appropriate mark and left them parked in stalls. Pretty easy.

Gregory A.
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The worker at desk didn't seem sure about return procedures. I was uncomfortable that there wasn't an inspection to verify no damage to truck and that the gas tank was as full as needed to be. Had to guess where to park the truck.

Devin C.
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El cliente no dejó un comentario.

RICHARD S.
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El cliente no dejó un comentario.

John H.
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El cliente no dejó un comentario.

Elizabeth B.
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El cliente no dejó un comentario.

Elizabeth B.
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Faster service

Stephen W.
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The proprietor at this dealership is unprofessional. He showed up late for my "appointment", slap/dashed through the truck delivery without any instruction at all - (the Tow/Haul function does what exactly, etc.?). The truck cab was filthy, the windshield worse . . .

Holly U.
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The person in charge of the equipment worked across the street...so you left your info with the gas station clerk.

Lance M.
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El cliente no dejó un comentario.

Dustin B.
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Astro was the best! He was willing to come in a bit earlier than pickup time to help me get a start on a busy day. Really appreciate his wonderful service!

karen B.
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DO NOT guarantee your reservations!!

Tyler C.
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El cliente no dejó un comentario.

Jerry P.
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I set up a move that was on a critical time schedule involving a lot of people and no room for error. After I scheduled the truck on line, UHaul changed the place I was to pick up the truck, and said things that left me feeling insecure about whether this critical piece of equipment would be available when it was promised. I called UHaul and finally got a regional manager on the phone who knew what she was doing and seemed to have the authority and tools at her disposal to clarify and secure the situation. She was great, and she saved the day for me. In general the system of independent facilities with little authority to promise or confirm anything comes across as a bit flakey. Additionally their paperwork is time consuming and leaves the impression that they are anxious to protect UHaul and leave the customer vulnerable. The equipment when I finally got it was good and well maintained, and the lower bed of the truck made loading/unloading much easier than other equipment I have used.

irene P.
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Did a very fine job.

Evan C.
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When I dropped the truck off there wasn't a U-Haul rep to check everything in - or the workers there didn't understand what to do when someone returned a truck. Because of this, I was incorrectly charged the extra day/late fee when I actually turned the truck in on time.

Christian S.
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Great service. Astro was very helpful, and I got my equipment on-time. No complaints.

NAOMI B.
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El cliente no dejó un comentario.

Stephanie A.
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Had good area to pull in since we had 26 ft truck with car trailor behind.

Micah K.
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El cliente no dejó un comentario.

TROY J.
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The trailer was awesome. And the location I picked up the trailer was great! But, I am not happy that I had to pay for a minimum of 2 day rental in a car hauler. I would have been fine paying for a one day rental. I only needed the trailer for a 2 hour drive and had to pay for 2 days! I emailed Uhaul and haven't heard one word back and it has been over a week! Not happy at all with Uhaul the company itself!!

Andrew W.
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I was told online that my full package, with everything included would be around $500 but instead was charged $650 and had no receipt from the online order to prove that fact.

Kim J.
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There was not any one thwre to help me unhitch my car so I could get it of the auto transport. I asked if I could get help and the woman said she would call some one but didn't know if he could come. Some guy showed up 10 min later and just started to un hitch everything. Dod not say a word to me and then left. Both people were very rude. I will never us that U-Haul place again.

Brady S.
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El cliente no dejó un comentario.

William S.
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El cliente no dejó un comentario.

Blair W.
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El cliente no dejó un comentario.

Mark G.
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Your representative wasn't on time, 10 minutes late, even after calling him on Thursday to do a pre pickup inspection as , to which he had no clue of your email suggesting to do so. Will not go back to that location again.

christian F.
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Astro is such a nice guy, so accomodating, friendly, and prompt. He really made my day ??

Chase A.
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Really? Drop off at a gas station and the attendant has no idea how to handle it. What a joke.

ERIC Y.
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El cliente no dejó un comentario.

ASHLEY H.
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They were fast friendly and great customer service

Matthew Z.
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The drop off procedure was very confusing for the office staff to close the paperwork. After I hand wrote my name, address, etc. (no final receipt given), we left the trailer. I was called the next day asking when I was going to drop off the trailer. The staff was friendly, but the Phillips 66 staff did not know how to return the rental. The did call someone to ask how to check the equipment in, but it was still unsettling.

Kathleen R.
Clasificación:

El cliente no dejó un comentario.

Ben H.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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