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Victoria W
Customer Reviews for Easleys Body and Paint Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Price
Darian WThe rating is due to the personnel. They were so friendly and helpful.
Brenda DThe owners went over and beyond the call of duty. So much appreciated.
Brenda DEasley's does an excellent job. I recommend them to anyone who needs a trailer. But, yet again, corporate rules caused a lot of problems trying to turn trailer in(definitely NOT Easley's fault).
JUDY HEasy drop off location. Key drop was easy to find.
Kevin BGreat experience. Thank you!
AMY WThe pick up location was fine but the self check in and check out process was miserable. We were on the phone with Uhaul customer service for over 45 minutes working to get the truck key. The website had the wrong phone number on my account and I had to make two calls to get logged in and finally get the key code to open the lock box. When I returned the truck the amount of pictures requested was a lot and took over 30 minutes just to return a key. We will never use this process again and are disappointed with our experience. Moving is stressful enough and having to be delayed because of technology made it much worse.
JUSTIN RWay better than Silver Spring for me
Kenny BWe would recommend this location for your rental needs.Easy in and out no hassle good experience.
Mark HFriendly, honest staff.
Aaron FN/a
CHELSEA ENothing Mr Easley was very accommodating and the gentleman that checked in my U-Haul was very efficient.
SUE SBy far the best customer service I have received at any Uhaul store.
SAMUEL SI have already recommended it to a family member. They plan to rent in a couple weeks.
Justin HThe staff were exceptional! Took my receipt and told me where to back the trailer up. They unhooked it and away I went. Couldn't have been any easier. Well done!
John LThe whole team was amazing! They are truly a blessing!
John MWONDERFUL people to rent from! Very kind and helpful.
Natasha WThe self-checkin process was a complete mess. I had requested a location where I could pick up the truck from a person, but I was informed of a location change and self-pickup the evening before. The website was terrible for the purposes of checking in, and I had to message customer service to eventually get the code for the lockbox. This location is fine. My issues are with corporate and the fact the self-check and return parts of the website are trash. It took me nearly 45 mins to finally get the keys out of the lockbox.
Oakley CExcellent service … quick and easy
Myrna AFriendly, clean, prompt with all aspects of their service, these are all ways I would describe the my interactions with the men who helped me get on my way with my u-haul truck rental. I'm definitely going to be a repeat customer in the future.
Falynn DEasiest pick up of U-Haul equipment I’ve ever experienced.
Dan HSheila was best CSR
Peggy PThis uhaul location is amazing! Outstanding customer service! If I ever need a uhaul again this will be the location I come to!
Jesse BExcellent. Friendly. Noted items in walk around.
Sandra MNothing! They are awesome to work with!
howell cNothing! They are awesome to work with!
howell cReturning the trailer after hours was painful. It took 45 minutes and a least a dozen attempts to get it completed. Even the chat online was not helpful, which recommended down loading the app. Every time it tried to find my location it would give me 3 choices a 100 miles away. Finally i log on and reset my password it finally found my location.
Mike RFast and Friendly. The people there made it a breeze to rent the truck. Returned truck to same location. Very good people to work with. Thank you.
Michael GEasley's were the best! Friendly, informative, the whole package! They will take care of all our uhaul needs from now on.
David WNo one was at this location for me to speak to during business hours. Had to do everything online
LORETTA BNa
kevin gNot a thing! Best customer service I have ever had with a rental dealer. They went over and above to make the transaction as easy and enjoyable as possible.
ELQUIN AVery friendly
Steve MThis is the 7th time I've used Uhaul and usually have to air the tires up (around 10 lbs usually). All 4 tires were right on the money (65 lbs ). Well done.
Keith JEasy check-in and check-out. The couple working were friendly and helpful. Will go there again if needed.
sherry lRoger was a super nice guy. Highly recommended.
Dean ACost per mile to high. Used this unit for ruffly 12 hours 114 miles. $200.00+
Dusty EExcellent service!
Jack AThe vehicle after driving for a while (about 10 miles) gave a momentary indication of service air bag. This got worse as we progressed on our trip. I did not feel unsafe driving the vehicle but it would be nice for the next customer. I would say the problem is not in the clockspring or Squibb connection....this seems like an wire that is breaking. This wouldn't have been detected during inspection.
George BOh how I longed to write this revue, although I doubt that any of the people at U-Haul will care. Last Wednesday, 4-28-2021, I rented a U-Haul trailer in Bandera, TX. At the time I told the U-Haul man in Bandera that I was going to round-trip the trailer to Missouri and then back to Bandera. I loaded the trailer on Wednesday evening and headed to Missouri Thursday morning. On my way to Missouri people called and told me that not all of the items I was planning to haul back to Texas would be ready. At 9:00 am I tried to call U-Haul to get permission to drop the trailer in Missouri instead of round tripping. I was on hold for 45 minutes an NO ONE ever answered the phone. I hung up. About 15 minutes later I tried again. I was on hold for 20 minutes when I finally got to talk to a living, breathing person. She said that she could help me, but somehow during the conversation I got thrown back into the loop where I was on hold again. About 15 minutes later I got to talk to a living, breathing person again. He said there was no way he could help me and I would need to call another number. I called the number he gave me and after another 15 minutes on hold I got the original location I had just talked to AGAIN. I had to call the number again and after another 15 minutes on hold I FINALLY got permission to drop the trailer at a location on south Campbell in Springfield, Missouri. Now, U-Haul had charged my debit card $292.22 for the trailer for eight days. After getting permission, FROM U-Haul to drop the trailer early, I expected a refund. AND BOY did I get one. U-Haul returned to my bank account $0.15 cents. Let me say that again, 15 cents. If all you are going to give me is 15 cents, don't waist your time and mine. SO yesterday, 5-5-2021, I get back on the phone to U-Haul. After another 20 minutes on hold I talk to a living, breathing person who basically says, not my problem, call this number. I CALL THAT NUMBER and after 20 minutes on hold I get a person who says, can't help you, call this number. I call the next number and after another 15 minutes on hold I FINALLY talk to a supervisor who, after getting permission from his supervisor, is willing to give me a decent refund. You want to know about my experience with U-Haul? It has been hell and it will be a COLD day in hell when I do business with you again. Put that in your pipe and smoke it!!!!
ELMER MExtremely polite and helpful staff.
JACK AGood buch of guys
marshall gAbsolutely nothing needs to be improved!! Easley’s is the BEST!
Brittany SGreat service and wonderful people.
Judy HWell when I pick up my U-Haul I was told that when I came to turn in uhaul I would be paid back my deposit as soon as I dropped it off. well I can hate I was lied to bout my inform. after I drop my U-Haul off that my check will be mailed to me that's not what I agreed upon you guys basically lied to me and I'm not very happy I will not be using U-Haul again... I will go back to continuing using budget because at least they keep their word
Antonia FI will pay extra for gas and mile just to go to Easley Body Shop and rent from those great poeple!
Marjorie AI ordered a 15 foot truck and I'm pretty sure it wasnt 15 foot. I believe it was 12 foot.
Zachary DI love Easley's Body and Paint, U-haul location! I have been buying my boxes and moving needs for a while there. When it was time to rent a truck, where else would I go.! They are wonderful people, very helpful!
Marjorie ARenting from easelys body and paint location is by far the best uhaul dealer in the West plains area friendly service, convenient, and overall a nice place to do business. Other locations in the area should take notice and strive to be as good as Easelys.
GREGROY ARoger was very friendly and helpful! Put me at ease making the trip from Arkansas to MN.
jackie sI highly recommend Easley's for U-Haul needs. They are very friendly and helpful.
Judy HVery friendly and very helpful. Would highly recommend
Donny H