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NOTHING! The entire process was simple and easy. Carlos was super friendly and handled the process in a professional and proficient manner. The truck was great. This is the 3rd time I rent a truck through this location and will continue to do so as needed.
Excelente atención, todo transcurrió sin contratiempos, y muy rápido sin demoras.Les felicito.
The Uhaul operation at Frankie's Pizza (Ease on Down the Road) is great. It was my first time working with the manager Carlos, who impressed me by his responsiveness, professionalism and willingness to help. I can deduce that he has added value to the operation.
Change the person working in the morning. You jave way more capable young lady and guy who knows how to work with people and go over the paper work. Your current person doesnt do any of it plus didnt even tell me there was an estimate charge... Or that he was even charging me 40miles. Please change the morning guy for someone like Yana. She was lovely and good at explaining the other gentleman didnt do.
I do not recommend this place at all I went to rent a truck for a few hours and when I went to pick it up it was open without a dolly that I had not rented later when I delivered it they said that all trucks come with a dolly which is not true because the dolly is rent apart separately and they accused me of having kept the dolly and they charged me it is a lack of respect I hope they give me my money back
The place where you go to pick up the truck it's a mess, not clean at all. The person who give you the keys don't even bother to go with you a show you where the truck is, you must go by yourself and check number per number on trucks to find which one it's yours. Don't even bother to go and check how the truck is with you and specify details that truck already has.
Service was prompt and smooth
Nice and easy
All profecionar , the best.
The online check in was not very smooth. Took about 15 minutes to get my approval. The truck also sounded like something was off when you would break. Other than that it was ok.
The customer rep Carlos was very nice and I was more than satisfied with this office. Thank you!
Im pretty upset I was obligated to pay a 20$ insurance. When I made the reservation I chose no insurance. Additional to that I wasn't informed that I would be charged the insurance. It was basically inputted & forced. When this is optional.
Good service and treatment in the U-Haul office. Thank Alejandro Hernández (6695 W Flagler St,Miami, FL 33144),for all the help. Without your help I would not have been able to move in on time.
Great experience with the staff at Frankie's Pizza (ease on down the road)
Was given ro me very dirty and with half a tank of fuel I returned it clean and with more fuel , but was overcharged
Excellent service
Carlis and his staff were by far the most personable, courteous, and professional of any UHaul location I have rented from. They were extremely nice and thorough making sure I had the right equipment and making sure the truck I rented was to my moving needs. Thank you again, Carlis! Will most definitely recommend your location for all UHaul rentals.
Nothing is needed to improve. Carlos was absolutely one of the best business representatives I have dealt with in a long time. Keep him he is an absolute gem.
Very good
Carlos was very helpful
This location was great. But my overall experience with uhaul was horrible. I made a reservation a week ago at the location at 8700 SW 137 CT for 10am on Saturday. When I got there they told me that the person who handles that wasn't there, they were on vacation. How am I supposed to get my truck if no one is there? Why is this location even on your website?? I then went on to make another reservation at 8590 SW 8 ST. I get there and the clerk tells me there's no trucks or vans left. Again, why is this location on your website?? I finally went to the 3rd location and was able to get a truck. I started my day at 2pm when I wanted to start at 10am. I wasted 4 hours because of your incompetent website. I spent $83 on the uhaul and I would like a reimbursement for my time wasted or at least a portion paid for. Please fix your website ASAP so someone else doesn't have to waste hours of their day.
Very helpful staff!'
Everything is perfect. Keep doing a good job
The van light say you need chance oil
Good staff
Super easy. In and out quickly and easy.
Hapy
Inside cab was dirty - beach or construction sand. A/C fan only worked on High (reported when returned). Overall nice people and good location.
Was charged for insurance but wasn't even asked if I wanted it. Easy way to make an extra 20 bucks.
Amazing staff!
Very professional and to the point. We had our truck ready in no time. Return was easy.
There was no one really attending the uhaul rental section. People were coming in and in line waiting for their pizza pick up. After informing them I was picking up the truck was given a link to complete the information for the pick up and then upload a copy of the driver license. It was a very sunny day and not able to see what was on my screen on my phone. Had to wait for a while to get things sorted out. Finally, a very nice lady to care of everything for us.
Muy beno
Always a great experience when renting from this location.
Every time i rented from there is excellent service i will recommend
FIRST, THEY HAD TO MODIFY AND GIVE ME ANOTHER TRUCK BECAUSE THEY COULD NOT FIND THE KEYS TO THE TRUCK, 2ND THE TRUCK WAS NOT WIPED DOWN AS OF CDC AND COVID-19 THE BACK DOOR WAS OPEN AND IT WAS POURING RAIN WHILE ALL THIS IM 8 MONTHS PREGNANT - THE GUY JULIO HORRIBLE ATTITUDE NEXT TIME I WOULD JUST GO STRAIGHT TO THE UHUAL STORAGE NOT A PIZZA PLACE UHUAL RENTAL !!!
Your system online is very cumbersome and repetitive. I use different car rental companies and their process is user friendly and that's what you need in these challenging time.
Your location overcharged me $10.19. I can only think that was a gas issue. I filled the tank up exactly next door to avoid this overcharge. That to me is stealing, fraud and bad for future business. Will never use U-Haul and will talk only badly about U-Haul, which will always be the customers reaction to deceit like this.
Julio Arguello, the GM at the site, did a great job managing everyone's time, explaining the entire process while factoring in social distancing guidelines. Well done Julio...
I was charged multiple times due to an error committed by your staff
I think you must place a sign to locate the renting agent easily. The renting agent was very professional.
Provide a slice of Frankie's Pizza!
Improve the area where your specialist works. Narrow place. The guy is very educated and skilled
Location staff were very professional and accommodating. If I ever need to rent a U-Haul again, it will be at the pick-up through "Ease on Down the Road".
Service was great!
Great customer service!
had issues with the app. I know it's a contactless location but if it wasn't for the customer service rep that helped me I would've never got my rental because of the app crashing and the keys being for another truck. all in all everything worked out great
Key box was very easy to use.
Easy access
Have a person that would be fiscally in person so things can work better not by phone
went out of the way for alpha & Omega Church We rent the truck to pick up food to distribute to the community THANK YOU!
I turned in the key in the overnight box before I took pictures of the inside of the van to show cleanliness. I was only advised to take picture of Gas level and odometer for milage. Then got charged a 25 cleanup fee because I couldn't provide photo
I was given a dirty truck . He never went outside with me . Told me to take video . I left ny earbuds inside q Calvin Klein makeup bag . I turned car at around 4.30 and left key in drop box. Called manager ( Julio) next day in the morning . Gave be the run around . And has not returned ny property . I call his cellular and he does not answer . I have texted him and have advised him that if he does not return my property I will contact u haul and make a police report . I have given hin amp el tine to get back to me.
Not sure you can improve the overall situation at this location because of the shop it's in. It's in an old pizza shop that doesn't really believe in A/C and to boot it seems that the people that go there aren't very in tune with making on-line reservations and picking up the truck there is a bit of a mission and has long wait times even with a reservation. Unless there's no availability anywhere else, I wouldn't rent a truck there again. I will say though that the attendant was very nice, explained everything clearly and is the only reason I rated it a 3*
Great Service, easy walk-in service booking and availability. Julio was very helpful! Would highly recommend and you can grab one of the best Pizzas in town while you wait, can't beat it!
Yes
Open the place at 8 am
Concentrate, helpful.. great service. Just keep doing what your doing!
Good services thanks
Nothing to improve!! My experience with the rental of this unit was exceptional from start to finish. They went above and beyond to answer all my questions and the staff was great. Thank You!!
Excellent service!
very good atentions
