Customer Reviews for Earls Wrecker Service Inc
(U-Haul Neighborhood Dealer)

671 reviews

5 Jacksonville St   Wilmington, NC 28403
(@ Market St)

(910) 395-0225

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8:30 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 395-0225

5 Jacksonville St
Wilmington, NC 28403
(@ Market St)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8:30 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Big certain was the gas mileage when you press the gas it feels like pedal is stuck…I understand it’s a big gas tank but $70 dollars and it didn’t move the gages… Jacqueline Hines

JACQUELINE HINES 
Rating:
5.0

A pleasure doing business with the Earl's Wrecker Service team!

Dale Ganfield 
Rating:
5.0

Great service!

ELIZABETH KNOWLES 
Rating:
5.0

Wash the pads

john faircloth 
Rating:
4.0

Customer did not leave a comment.

Michael Poulin 
Rating:
5.0

Customer did not leave a comment.

LISA PANCAKE 
Rating:
5.0

Customer did not leave a comment.

JEFF HOY 
Rating:
5.0

Customer did not leave a comment.

Shandi Sellers 
Rating:
4.0

Customer did not leave a comment.

Isaiah Thomas 
Rating:
5.0

Customer did not leave a comment.

DALE PRICE 
Rating:
1.0

Charged me for 2 days when I only had the trailer for 1 day.

Charles Marinello 
Rating:
5.0

Nothing. Everything went smoothly.

Matthew Tillson 
Rating:
5.0

Customer did not leave a comment.

Leslie Young 
Rating:
5.0

The whole rental process was wonderful Sarah was very thorough and competent with everything related to the rental. I am a regular customer at Earls and I also commend Earl for operating a well run business.

Sandy Younce 
Rating:
5.0

Customer did not leave a comment.

TYLER MCGUIRE 
Rating:
5.0

Customer did not leave a comment.

Bryce Gundy 
Rating:
5.0

Customer did not leave a comment.

RICHelieu TAh 
Rating:
5.0

Sarah did an amazing job at getting me in, processing my order, showing me where the truck was and even helped me getting the truck back in when there was nowhere to park! The price was reasonable and the service provided was exceptional! Using and returning the truck was stress free and I would use this service again easily. Thank you for taking care of me yesterday!!!

brian king 
Rating:
1.0

Wasn’t aware I’d have this too do but the explanation is in the top part of the survey

Jamie Ramon 
Rating:
5.0

Customer did not leave a comment.

Judy Clark 
Rating:
4.0

Customer did not leave a comment.

Taylor King 
Rating:
4.0

They put miles on the truck. I never driven it at all. I'm not very happy about it. But it's close........ 1 had 3 miles the other had .08. I don't know how but they had miles on both of them. I never got into neither one of the truck and van .

thomas bowie 
Rating:
5.0

I had my pickup at another location - which had an earliest pickup time of 9:15, so when it was switched to this location - which opened earlier, so it would have been nice to know that I could have picked it up an hour earlier that morning. And, had I booked it for an early pickup time and this location change would have been reversed, would I have been notified that I had to pick up the trailer at a later time?

Scott McCorkle 
Rating:
5.0

Great job and I got the vehicle I needed. Thanks so much for the friendly service and great experience!

Braxton Williams 
Rating:
3.0

Easy to find location however finding parking may not be easy.

Elsie Handy 
Rating:
4.0

The location, Earls Wrecker Services was great when I came on short notice because Uhaul messed up my reservation. I made a reservation about a week beforehand and everything was going smoothly until I went to check in for my reservation at the first location (OSC Automotive & Repair) once I checked in it told me "Looks like a piece of equipment has not been assigned for this reservation". Turns out they didn't even have the foot cargo van at this location and I had to figure out if anyone else in town had one and drive over there to get it. So, my 9 am reservation turned into an hour pursuit of finding my van which was frustrating. Uhaul has the policy " Your reservation is guaranteed or we will give you $50" so hopefully they will honor that.

Caroline Polder 
Rating:
3.0

Customer did not leave a comment.

JAMES SEDOTTO 
Rating:
5.0

Customer did not leave a comment.

Beth Piazza 
Rating:
1.0

Customer did not leave a comment.

Oliver Herring 
Rating:
5.0

Love Earls! Desk lady is the coolest receptionist you could ever meet, honest and straight forward I loved her style.

Jackson Brindle 
Rating:
4.0

Customer did not leave a comment.

Wendy Henderson 
Rating:
5.0

At first I thought it was a little difficult. But after I returned the truck, and followed your instruction on my smartphone, I come to realize it was actually very easy and user friendly. Even when Uhaul was not picking up my location from my phone I called your help desk and she talked me thru how to enable my location on my IPhone. Your help desk was very knowledgeable about my issue

Robert Shorter 
Rating:
5.0

Customer did not leave a comment.

Livis Baggett 
Rating:
5.0

A little tight to maneuver but the staff was very helpful

Andrew Britt 
Rating:
4.0

The van could have been vacuumed out a little better

jeramiah williams 
Rating:
2.0

Parking was so stressful. :-( I don't know if they wanted me to return the van to the same spot, but I'm already not a confident parallel parker, and that was the only parking available -- street parking. It'd be nice if there was some kind of arrangement for parking nearby.

Megan GIll 
Rating:
5.0

Awesome Experience ⭐️⭐️⭐️⭐️⭐️

Michael Johnson 
Rating:
5.0

It was seamless

Mark Black 
Rating:
5.0

The people at this location are very helpful and extremely nice.

David Wassmer 
Rating:
5.0

Customer did not leave a comment.

AFTON HURLEY 
Rating:
5.0

Everything went smoothly. Excellent service. My go to spot from now on.

Lamont Weems 
Rating:
5.0

Earls is the best they help me so much will tell more people to go there!!!!! They made up for not having the truck for the hole weekend.

Johnnie Whaley 
Rating:
5.0

Professional and courteous. Easy to work eith and convenient.

James Evans 
Rating:
5.0

It help a lot

Jalisa Askew 
Rating:
5.0

Customer did not leave a comment.

john Floor 
Rating:
4.0

Customer did not leave a comment.

Edward Mundy 
Rating:
5.0

Customer did not leave a comment.

BEN HOOPER 
Rating:
4.0

Customer did not leave a comment.

Edward Mundy 
Rating:
4.0

Google Maps took me to the street behind the store instead to the front door.

James Brewster 
Rating:
3.0

Customer did not leave a comment.

Brannon Gilliam 
Rating:
5.0

It was a quick and painless process. Very clean and up-to-date trucks.

Tyrell Thames 
Rating:
4.0

Customer did not leave a comment.

Wesley Magruder 
Rating:
5.0

Great easy transaction

WILLIAM MCCRORIE 
Rating:
4.0

Customer did not leave a comment.

Edward Mundy 
Rating:
1.0

Had issues from the very beginning.

Jennifer Dominguez 
Rating:
5.0

Customer did not leave a comment.

TASHALADANA HALL 
Rating:
5.0

Earl Wrecker was one of the best facilities that I've used thus far they were great and everything they did was exceptional thank you

WINDELL FAULK 
Rating:
5.0

Customer did not leave a comment.

barbara michael 
Rating:
5.0

Customer did not leave a comment.

JACOB HAMILTON 
Rating:
5.0

All was great renting and returning.

Gino Jeffers 
Rating:
5.0

Great company very helpful

Pam Clark 
Rating:
5.0

Customer did not leave a comment.

Lora Fillingim 
Rating:
1.0

Customer did not leave a comment.

Rashod Moore 
Rating:
5.0

Customer did not leave a comment.

Adrian Quintero 
Rating:
5.0

Nothing it was a good rental place

Steven Barnett 
Rating:
5.0

I was very impressed by the GREAT customer service and even had the OWNER come out wash my windows and mirrors and ask me if I wanted him to check the air pressure in all of my tires. I won't go anywhere else!!!

neal shulman 
Rating:
5.0

I was making a difficult transition and this U-Haul location was so helpful and compassionate.

Charlotte Jenkins 
Rating:
5.0

Very friendly

Rebath Wilmington 
Rating:
4.0

Customer did not leave a comment.

Kimberly Meredith 
Rating:
5.0

Great folks. Drop off fantastic they were very professional!

Warren Kurtz 
Rating:
5.0

Customer did not leave a comment.

Thurman Gardner 
Rating:
5.0

Customer did not leave a comment.

Harry hudson 
Rating:
5.0

Customer did not leave a comment.

Rebath Wilmington 
Rating:
3.0

Place is pretty messy. Cat on the dirty desk is a little off-putting. Not my original location but got moved bc of truck. Won't go back there.

JAMES WARREN 
Rating:
5.0

Customer did not leave a comment.

Andrew East 
Rating:
3.0

Customer did not leave a comment.

SANANTHA JOHNSON 
Rating:
5.0

Customer did not leave a comment.

bernard jackson 
Rating:
5.0

Customer did not leave a comment.

Tommy Wooten 
Rating:
5.0

Staff was friendly and accommodating. Thank you

Frank Mayosky 
Rating:
3.0

Keep your cat away from customers especially when you don’t know whether or not they have severe allergies to pets!

Quanesha Wright 
Rating:
5.0

Customer did not leave a comment.

jim coley 
Rating:
5.0

Not much the service was very good.

Russel Morgan 
Rating:
5.0

Quick and easy to use.

Lynetta Karlson 
Rating:
5.0

Great service and accomodations.

ROBERT MCGHEE 
Rating:
5.0

More moving blankets available.

MANDY MCKITRICK 
Rating:
5.0

The staff at this location were professional and extremely helpful.

Stephen Moon 
Rating:
5.0

Friendly staff. Van was delivered as promised. Couldn't have accomplished our move without it. Thank you to U-Haul and to Earl's Wrecker Service in Wilmington, NC!

Jimma Walls 
Rating:
5.0

Customer did not leave a comment.

Ramsey Carper 
Rating:
5.0

Customer did not leave a comment.

Patti Struele 
Rating:
5.0

Customer did not leave a comment.

Robert Harley 
Rating:
4.0

Customer did not leave a comment.

Kevin Eldreth 
Rating:
5.0

Customer did not leave a comment.

Sara LeWinter 
Rating:
5.0

Great staff. Helped find truck pick up in Charleston close to destination. Easy return friendly staff. Special thanks to Rebecca, Sarah, Michael, and Earl. Pleasure doing business with Earls Wrecker and Uhaul

Sandy Younce 
Rating:
4.0

I rented 3 U-Haul trucks and a car transport on 8/13/22. The experience I had at Earl's was ok, but I had to make numerous phone calls only to be put on hold and transfered from traffic, to scheduling, to customer service, and then instead of being transfered to the right place, I was put on hold again telling me they were transferring me to a certain market and winding up going to the wrong market again, and again. I also had issues where 2 of the trucks I rented were routed incorrectly as far as drop off location, and once again I was put on hold, and again was transfered from place to place only to be sent to the wrong place, or to be disconnected and having to call back and start the transfer from department to department again.

Thomas Edgar 
Rating:
5.0

Do it better!!

Edward Mundy 
Rating:
5.0

Customer did not leave a comment.

Jennifer Burge 
Rating:
5.0

Customer did not leave a comment.

Chad Irvin 
Rating:
4.0

Staff was very helpful

RICHARD NORRIS 
Rating:
5.0

They were nice. I appreciated their efficiency and getting my car off the trailer. I will use them again.

Almira Robinson 
Rating:
5.0

Customer did not leave a comment.

Ronald Schomo 
No reviews have been submitted for this location.

Additional Services at this Location

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