Customer Reviews for Earls Wrecker Service Inc
(U-Haul Neighborhood Dealer)

690 reviews

5 Jacksonville St   Wilmington, NC 28403
(@ Market St)

(910) 395-0225

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8:30 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 395-0225

5 Jacksonville St
Wilmington, NC 28403
(@ Market St)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8:30 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Helen S 
Rating:
5.0

Customer did not leave a comment.

Susan E 
Rating:
5.0

Customer did not leave a comment.

Konnar A 
Rating:
4.0

Customer did not leave a comment.

Richard L 
Rating:
5.0

Excellent service

david z 
Rating:
5.0

Flawless pick up and return. Easiest part of the move.

Steven H 
Rating:
5.0

Everyone there was great

Tanisha J 
Rating:
5.0

Customer did not leave a comment.

RICHARD P 
Rating:
5.0

Customer did not leave a comment.

JAMIE A 
Rating:
3.0

Customer did not leave a comment.

Katherine L 
Rating:
5.0

everything was excellent!

Anthony G 
Rating:
5.0

Customer did not leave a comment.

Thomas D 
Rating:
5.0

Customer did not leave a comment.

Christopher G 
Rating:
4.0

The interior of the truck was very dirty. We had to clean the windshield inside & outside before driving it, because it was so dirty. It looked like someone had sneezed all over the inside of the windshield. The rest of the truck interior was dirty too. The female who checked us in & gave us the keys was very nice & professional. She called the day before the pick-up to confirm & was polite that day as well. When I booked the U-haul, nothing was said about paying for mileage over & above the regular charge for a one-way rental. When I picked up the truck, I was told we would be allowed 116 miles & if we went over, we had to pay $1 per mile. I told her that would be pushing it awfully close & I didn't think we could get the truck to the loading location, to the delivery location, & then to the drop-off location on that number of miles. She told me U-haul allows a little overage without charging, but that did not happen. We were charged for the additional miles. We drove straight from one place to the other with no detours. U-Haul did not allow us adequate mileage & charged us additional mileage when nothing changed from when we originally booked the truck. For that reason, we would not recommend U-haul to others.

Martha H 
Rating:
5.0

Customer did not leave a comment.

Isadela R 
Rating:
5.0

Customer did not leave a comment.

Pamela L 
Rating:
3.0

More remote area, would not be comfortable doing a night time drop off after hours. Personnel were friendly and inviting when open.

Charlene L 
Rating:
4.0

Customer did not leave a comment.

Aaron R 
Rating:
5.0

Customer did not leave a comment.

Benjamin D 
Rating:
2.0

Big certain was the gas mileage when you press the gas it feels like pedal is stuck…I understand it’s a big gas tank but $70 dollars and it didn’t move the gages… Jacqueline Hines

JACQUELINE H 
Rating:
5.0

A pleasure doing business with the Earl's Wrecker Service team!

Dale G 
Rating:
5.0

Great service!

ELIZABETH K 
Rating:
5.0

Wash the pads

john f 
Rating:
4.0

Customer did not leave a comment.

Michael P 
Rating:
5.0

Customer did not leave a comment.

LISA P 
Rating:
5.0

Customer did not leave a comment.

JEFF H 
Rating:
5.0

Customer did not leave a comment.

Shandi S 
Rating:
4.0

Customer did not leave a comment.

Isaiah T 
Rating:
5.0

Customer did not leave a comment.

DALE P 
Rating:
1.0

Charged me for 2 days when I only had the trailer for 1 day.

Charles M 
Rating:
5.0

Nothing. Everything went smoothly.

Matthew T 
Rating:
5.0

Customer did not leave a comment.

Leslie Y 
Rating:
5.0

The whole rental process was wonderful Sarah was very thorough and competent with everything related to the rental. I am a regular customer at Earls and I also commend Earl for operating a well run business.

Sandy Y 
Rating:
5.0

Customer did not leave a comment.

TYLER M 
Rating:
5.0

Customer did not leave a comment.

Bryce G 
Rating:
5.0

Customer did not leave a comment.

RICHelieu T 
Rating:
5.0

Sarah did an amazing job at getting me in, processing my order, showing me where the truck was and even helped me getting the truck back in when there was nowhere to park! The price was reasonable and the service provided was exceptional! Using and returning the truck was stress free and I would use this service again easily. Thank you for taking care of me yesterday!!!

brian k 
Rating:
1.0

Wasn’t aware I’d have this too do but the explanation is in the top part of the survey

Jamie R 
Rating:
5.0

Customer did not leave a comment.

Judy C 
Rating:
4.0

Customer did not leave a comment.

Taylor K 
Rating:
4.0

They put miles on the truck. I never driven it at all. I'm not very happy about it. But it's close........ 1 had 3 miles the other had .08. I don't know how but they had miles on both of them. I never got into neither one of the truck and van .

thomas b 
Rating:
5.0

I had my pickup at another location - which had an earliest pickup time of 9:15, so when it was switched to this location - which opened earlier, so it would have been nice to know that I could have picked it up an hour earlier that morning. And, had I booked it for an early pickup time and this location change would have been reversed, would I have been notified that I had to pick up the trailer at a later time?

Scott M 
Rating:
5.0

Great job and I got the vehicle I needed. Thanks so much for the friendly service and great experience!

Braxton W 
Rating:
3.0

Easy to find location however finding parking may not be easy.

Elsie H 
Rating:
4.0

The location, Earls Wrecker Services was great when I came on short notice because Uhaul messed up my reservation. I made a reservation about a week beforehand and everything was going smoothly until I went to check in for my reservation at the first location (OSC Automotive & Repair) once I checked in it told me "Looks like a piece of equipment has not been assigned for this reservation". Turns out they didn't even have the foot cargo van at this location and I had to figure out if anyone else in town had one and drive over there to get it. So, my 9 am reservation turned into an hour pursuit of finding my van which was frustrating. Uhaul has the policy " Your reservation is guaranteed or we will give you $50" so hopefully they will honor that.

Caroline P 
Rating:
3.0

Customer did not leave a comment.

JAMES S 
Rating:
5.0

Customer did not leave a comment.

Beth P 
Rating:
1.0

Customer did not leave a comment.

Oliver H 
Rating:
5.0

Love Earls! Desk lady is the coolest receptionist you could ever meet, honest and straight forward I loved her style.

Jackson B 
Rating:
4.0

Customer did not leave a comment.

Wendy H 
Rating:
5.0

At first I thought it was a little difficult. But after I returned the truck, and followed your instruction on my smartphone, I come to realize it was actually very easy and user friendly. Even when Uhaul was not picking up my location from my phone I called your help desk and she talked me thru how to enable my location on my IPhone. Your help desk was very knowledgeable about my issue

Robert S 
Rating:
5.0

Customer did not leave a comment.

Livis B 
Rating:
5.0

A little tight to maneuver but the staff was very helpful

Andrew B 
Rating:
4.0

The van could have been vacuumed out a little better

jeramiah w 
Rating:
2.0

Parking was so stressful. :-( I don't know if they wanted me to return the van to the same spot, but I'm already not a confident parallel parker, and that was the only parking available -- street parking. It'd be nice if there was some kind of arrangement for parking nearby.

Megan G 
Rating:
5.0

Awesome Experience ⭐️⭐️⭐️⭐️⭐️

Michael J 
Rating:
5.0

It was seamless

Mark B 
Rating:
5.0

The people at this location are very helpful and extremely nice.

David W 
Rating:
5.0

Customer did not leave a comment.

AFTON H 
Rating:
5.0

Everything went smoothly. Excellent service. My go to spot from now on.

Lamont W 
Rating:
5.0

Earls is the best they help me so much will tell more people to go there!!!!! They made up for not having the truck for the hole weekend.

Johnnie W 
Rating:
5.0

Professional and courteous. Easy to work eith and convenient.

James E 
Rating:
5.0

It help a lot

Jalisa A 
Rating:
5.0

Customer did not leave a comment.

john F 
Rating:
4.0

Customer did not leave a comment.

Edward M 
Rating:
5.0

Customer did not leave a comment.

BEN H 
Rating:
4.0

Customer did not leave a comment.

Edward M 
Rating:
4.0

Google Maps took me to the street behind the store instead to the front door.

James B 
Rating:
3.0

Customer did not leave a comment.

Brannon G 
Rating:
5.0

It was a quick and painless process. Very clean and up-to-date trucks.

Tyrell T 
Rating:
4.0

Customer did not leave a comment.

Wesley M 
Rating:
5.0

Great easy transaction

WILLIAM M 
Rating:
4.0

Customer did not leave a comment.

Edward M 
Rating:
1.0

Had issues from the very beginning.

Jennifer D 
Rating:
5.0

Customer did not leave a comment.

TASHALADANA H 
Rating:
5.0

Earl Wrecker was one of the best facilities that I've used thus far they were great and everything they did was exceptional thank you

WINDELL F 
Rating:
5.0

Customer did not leave a comment.

barbara m 
Rating:
5.0

Customer did not leave a comment.

JACOB H 
Rating:
5.0

All was great renting and returning.

Gino J 
Rating:
5.0

Great company very helpful

Pam C 
Rating:
5.0

Customer did not leave a comment.

Lora F 
Rating:
1.0

Customer did not leave a comment.

Rashod M 
Rating:
5.0

Customer did not leave a comment.

Adrian Q 
Rating:
5.0

Nothing it was a good rental place

Steven B 
Rating:
5.0

I was very impressed by the GREAT customer service and even had the OWNER come out wash my windows and mirrors and ask me if I wanted him to check the air pressure in all of my tires. I won't go anywhere else!!!

neal s 
Rating:
5.0

I was making a difficult transition and this U-Haul location was so helpful and compassionate.

Charlotte J 
Rating:
5.0

Very friendly

Rebath W 
Rating:
4.0

Customer did not leave a comment.

Kimberly M 
Rating:
5.0

Great folks. Drop off fantastic they were very professional!

Warren K 
Rating:
5.0

Customer did not leave a comment.

Thurman G 
Rating:
5.0

Customer did not leave a comment.

Harry h 
Rating:
5.0

Customer did not leave a comment.

Rebath W 
Rating:
3.0

Place is pretty messy. Cat on the dirty desk is a little off-putting. Not my original location but got moved bc of truck. Won't go back there.

JAMES W 
Rating:
5.0

Customer did not leave a comment.

Andrew E 
Rating:
3.0

Customer did not leave a comment.

SANANTHA J 
Rating:
5.0

Customer did not leave a comment.

bernard j 
Rating:
5.0

Customer did not leave a comment.

Tommy W 
Rating:
5.0

Staff was friendly and accommodating. Thank you

Frank M 
Rating:
3.0

Keep your cat away from customers especially when you don’t know whether or not they have severe allergies to pets!

Quanesha W 
Rating:
5.0

Customer did not leave a comment.

jim c 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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