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Aaron R
Customer Reviews for Earls Wrecker Service Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Big certain was the gas mileage when you press the gas it feels like pedal is stuck…I understand it’s a big gas tank but $70 dollars and it didn’t move the gages… Jacqueline Hines
JACQUELINE HA pleasure doing business with the Earl's Wrecker Service team!
Dale GGreat service!
ELIZABETH KWash the pads
john fCharged me for 2 days when I only had the trailer for 1 day.
Charles MNothing. Everything went smoothly.
Matthew TThe whole rental process was wonderful Sarah was very thorough and competent with everything related to the rental. I am a regular customer at Earls and I also commend Earl for operating a well run business.
Sandy YSarah did an amazing job at getting me in, processing my order, showing me where the truck was and even helped me getting the truck back in when there was nowhere to park! The price was reasonable and the service provided was exceptional! Using and returning the truck was stress free and I would use this service again easily. Thank you for taking care of me yesterday!!!
brian kWasn’t aware I’d have this too do but the explanation is in the top part of the survey
Jamie RThey put miles on the truck. I never driven it at all. I'm not very happy about it. But it's close........ 1 had 3 miles the other had .08. I don't know how but they had miles on both of them. I never got into neither one of the truck and van .
thomas bI had my pickup at another location - which had an earliest pickup time of 9:15, so when it was switched to this location - which opened earlier, so it would have been nice to know that I could have picked it up an hour earlier that morning. And, had I booked it for an early pickup time and this location change would have been reversed, would I have been notified that I had to pick up the trailer at a later time?
Scott MGreat job and I got the vehicle I needed. Thanks so much for the friendly service and great experience!
Braxton WEasy to find location however finding parking may not be easy.
Elsie HThe location, Earls Wrecker Services was great when I came on short notice because Uhaul messed up my reservation. I made a reservation about a week beforehand and everything was going smoothly until I went to check in for my reservation at the first location (OSC Automotive & Repair) once I checked in it told me "Looks like a piece of equipment has not been assigned for this reservation". Turns out they didn't even have the foot cargo van at this location and I had to figure out if anyone else in town had one and drive over there to get it. So, my 9 am reservation turned into an hour pursuit of finding my van which was frustrating. Uhaul has the policy " Your reservation is guaranteed or we will give you $50" so hopefully they will honor that.
Caroline PLove Earls! Desk lady is the coolest receptionist you could ever meet, honest and straight forward I loved her style.
Jackson BAt first I thought it was a little difficult. But after I returned the truck, and followed your instruction on my smartphone, I come to realize it was actually very easy and user friendly. Even when Uhaul was not picking up my location from my phone I called your help desk and she talked me thru how to enable my location on my IPhone. Your help desk was very knowledgeable about my issue
Robert SA little tight to maneuver but the staff was very helpful
Andrew BThe van could have been vacuumed out a little better
jeramiah wParking was so stressful. :-( I don't know if they wanted me to return the van to the same spot, but I'm already not a confident parallel parker, and that was the only parking available -- street parking. It'd be nice if there was some kind of arrangement for parking nearby.
Megan GAwesome Experience ⭐️⭐️⭐️⭐️⭐️
Michael JIt was seamless
Mark BThe people at this location are very helpful and extremely nice.
David WEverything went smoothly. Excellent service. My go to spot from now on.
Lamont WEarls is the best they help me so much will tell more people to go there!!!!! They made up for not having the truck for the hole weekend.
Johnnie WProfessional and courteous. Easy to work eith and convenient.
James EIt help a lot
Jalisa AGoogle Maps took me to the street behind the store instead to the front door.
James BIt was a quick and painless process. Very clean and up-to-date trucks.
Tyrell TGreat easy transaction
WILLIAM MHad issues from the very beginning.
Jennifer DEarl Wrecker was one of the best facilities that I've used thus far they were great and everything they did was exceptional thank you
WINDELL FAll was great renting and returning.
Gino JGreat company very helpful
Pam CNothing it was a good rental place
Steven BI was very impressed by the GREAT customer service and even had the OWNER come out wash my windows and mirrors and ask me if I wanted him to check the air pressure in all of my tires. I won't go anywhere else!!!
neal sI was making a difficult transition and this U-Haul location was so helpful and compassionate.
Charlotte JVery friendly
Rebath WGreat folks. Drop off fantastic they were very professional!
Warren KPlace is pretty messy. Cat on the dirty desk is a little off-putting. Not my original location but got moved bc of truck. Won't go back there.
JAMES WStaff was friendly and accommodating. Thank you
Frank MKeep your cat away from customers especially when you don’t know whether or not they have severe allergies to pets!
Quanesha WNot much the service was very good.
Russel MQuick and easy to use.
Lynetta KGreat service and accomodations.
ROBERT MMore moving blankets available.
MANDY MThe staff at this location were professional and extremely helpful.
Stephen MFriendly staff. Van was delivered as promised. Couldn't have accomplished our move without it. Thank you to U-Haul and to Earl's Wrecker Service in Wilmington, NC!
Jimma WGreat staff. Helped find truck pick up in Charleston close to destination. Easy return friendly staff. Special thanks to Rebecca, Sarah, Michael, and Earl. Pleasure doing business with Earls Wrecker and Uhaul
Sandy YI rented 3 U-Haul trucks and a car transport on 8/13/22. The experience I had at Earl's was ok, but I had to make numerous phone calls only to be put on hold and transfered from traffic, to scheduling, to customer service, and then instead of being transfered to the right place, I was put on hold again telling me they were transferring me to a certain market and winding up going to the wrong market again, and again. I also had issues where 2 of the trucks I rented were routed incorrectly as far as drop off location, and once again I was put on hold, and again was transfered from place to place only to be sent to the wrong place, or to be disconnected and having to call back and start the transfer from department to department again.
Thomas EDo it better!!
Edward MStaff was very helpful
RICHARD N