Customer Reviews for E&R Ventures LLC
(Distribuidor de U-Haul del vecindario)

933 comentarios

8217 Leesburg Pike   Vienna, VA 22182

(703) 893-4081

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 7 p. m.
  • Sáb.: 8 a. m. - 6 p. m.
  • Dom.: 8 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(703) 893-4081

8217 Leesburg Pike
Vienna, VA 22182

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 7 p. m.
  • Sáb.: 8 a. m. - 6 p. m.
  • Dom.: 8 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

He is really kind and awesome. Thanks a lot.

Soongho P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jiadong L. 
Clasificación:
5.0

second time using this U haul location and staff very professional and courteous. Trucks were well maintained and clean and new. HIghly recommend.

MARKE A. 
Clasificación:
4.0

First, I was not able to use a UHAUL Gift Card as a payment because the person helping me told me that there is no option to pay with Gift Cards. He showed me his screen and evidently no option for gift cards. Second, the truck I rented was so old that the steering wheel was so sensitive that I had to turn it many times in order to turn. Not good for the amount of money you charge.

Joe A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SIDNEYMORTON F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLESAUGUSTUS W. 
Clasificación:
4.0

El cliente no dejó un comentario.

althea H. 
Clasificación:
5.0

I couldn't get the website to work; I kept getting the “your session has timed out” message. Fortunately, the kind gentleman at Uhaul checked me in and helped me. He was great!

ANGELAMILLER R. 
Clasificación:
4.0

El cliente no dejó un comentario.

MURAT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

carlos A. 
Clasificación:
4.0

U-haul needs to improve the reliability of its 24/7 Truck Share application and website. It was difficult to complete the check-in process at this location because the website kept timing out.

Joshua H. 
Clasificación:
2.0

The customer service was not great. Not welcoming and also not very helpful.

Gary L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dmitrii S. 
Clasificación:
3.0

The truck smelled very strongly of cigarette smoke. An air freshener had been hung from the rearview mirror, but that was totally inadequate. Instead of offering me a different truck, the attendant sprayed air freshener and gave me another scented piece to hang from the rearview mirror. Fortunately, it was a rare warm dry day in December so I could drive with the windows open much if the time.

Scott J. 
Clasificación:
2.0

Hi. The truck was stinky, some of your customers must have smoked inside. The truck has vibration which starts and increases after around 50 MPH. When you go straight the steering wheel is not level at all. The clerks are not polite enough to conduct this business. Especially the one in the evening shift. He does not know how to talk to a customer. His sentences were like these; "Come!" "You can go now" "Yes" "No" etc. No smiling, no greeting at all, no eye contact etc. Thank you.

TEKIN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARILYNGRAY M. 
Clasificación:
5.0

They always do a good job with the equipment

THOMAS U. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTINDOUGLAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dmitrii S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohammed O. 
Clasificación:
2.0

rude customer service, not adequate and accommodating,

JODI L. 
Clasificación:
3.0

El cliente no dejó un comentario.

KATHERINEALEXIS J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONICAMOORE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

YOUMING C. 
Clasificación:
4.0

Only problem I had was when I got my truck did not know the lights wasn't working driver side rear left cigarette light I had to take it back give me another truck but overall everything was excellent.

DARRYL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TILAHUNB G. 
Clasificación:
4.0

Good dealer & location 👍

MURAT S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Zheming L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAJESH S. 
Clasificación:
2.0

The truck was dirty before i picked up and i indicated it before pick up. At drop off i indicated the same and i was charged $25 for clean up. I spoke to the person at the store and he said he would take care of it and send email. But didnt do any and next day i got invoice with that charge. I called the store and they said they cannot fix it since i did it through the app and should call uhaul support. uhaul support said someone will take care off it...such a waste of time

Sandeep K. 
Clasificación:
2.0

Check in process was a bit confusing, especially since I had completed the online check in and anticipated that this would be much smoother. It was also very difficult to get into the driver seat of the truck because they were all parked close together. All together it was a bit chaotic.

Gerald T. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVIDALAN B. 
Clasificación:
1.0

I was charged for dolly, which I did not have access to when picking up uh-haul. I replied to email included on my invoice, but no reply. Also, mobile check-in on a cold morning was very inconvenient. Would not recommend.

Jamie B. 
Clasificación:
5.0

Good experience. Thanks!

AUDRAHEATHER K. 
Clasificación:
1.0

El cliente no dejó un comentario.

PRASANNA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHENFRANCIS L. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVIDTERRANCE F. 
Clasificación:
5.0

Thank you for your excellent customer service in a world where businesses are no longer grateful for the customer's patronage but think they are entitled to it. Your kindness towards me was greatly appreciated.

JENNIFER M. 
Clasificación:
4.0

El cliente no dejó un comentario.

NICHOLASCHOUNG K. 
Clasificación:
4.0

The truck was not cleaned sufficiently - the center console was full of loose tobacco from broken cigarettes to roll joints and there was also loose trash / the smell of weed in the vehicle. There was also residue from spills in the storage bin on the dashboard, and the windows were dirty to the point where it was difficult to see. Plus, the vehicle was significant out of alignment to the point where it was difficult to drive (it pulled aggressively to the right). I cleaned the vehicle to fix the mess, but the alignment issue is still problematic. The workers at the location were very nice though and I let them know about the alignment issue.

CRAIG M. 
Clasificación:
4.0

There is no parking available at this location. Makes it very difficult for same day rentals. Otherwise, truck was in excellent condition and clean. Service was good.

GITTIPONG P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREYJEONGWOO O. 
Clasificación:
5.0

El cliente no dejó un comentario.

VERONICA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVIDADAMS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERINLANE I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jesse R. 
Clasificación:
1.0

Showed up at 9:30am to pick up the 15' truck I had reserved. Upon arrival I was told that no 15' trucks were available. I called Uhaul customer service and after waiting 30min I finally got through to an agent who was not helpful then placed me on another hold for 15min, only to be answered by another agent who also was unable to help. I ended up leaving the place an hour later with a 10' truck, meaning my moving day was starting late and I had to make extra trips due to the smaller truck. I have called multiple times since then to attempt to be compensated for my troubles, and have been told that I will receive a call from a regional supervisor but have never received any calls. This has been a miserable experience from the start and I will never use Uhaul again.

Joe C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA V. 
Clasificación:
2.0

I cannot drive a large truck so I requested a van. There was plenty of time for this location to get the van. I could have been notified there was no van and referred to another location. If I hadn't had my friend with me, I would not have been able to move. Unacceptable.

BARBARA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROMANMICHAEL L. 
Clasificación:
4.0

The car i rented had some issues that were a bit concerning. A couple times the car accelerated/revved up uncontrollably. I had my foot on the break and the stayed still but was shaking. I quickly shifted to park and it went back to normal

Henry B. 
Clasificación:
1.0

Clean vehicles and better staff.

GEORGEOMER G. 
Clasificación:
5.0

You don't need nothing.

NASSER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCYANGLAND R. 
Clasificación:
1.0

I was charged and forced to pay what I wasn't supposed to pay for

Min K. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAMIDREZA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen B. 
Clasificación:
3.0

If you reserve moving blankets please have them available. People count on those to protect their furniture.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WARDRAKESTRAW K. 
Clasificación:
2.0

The check in took forever. Make the approval process ahead of time, not having us sit around waiting.

Laura O. 
Clasificación:
1.0

Why they charge me more

Ganesh G. 
Clasificación:
4.0

El cliente no dejó un comentario.

RENETAYLOR N. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCAMERCURO E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Herbert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
1.0

we fill out the gas!! when we got the truck there are only 3/4 !! not full

YONGJAE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin G. 
Clasificación:
4.0

I was expecting mobile pickup but the facility required me to go in

SUNIL B. 
Clasificación:
3.0

Cargo van was dirty inside and out. Crumbs, food wrappers, dirt and dust in the passenger area and cargo area. Van ran fine and was useful for what I needed, just needed to be cleaned.

Andrew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Javier R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luke P. 
Clasificación:
5.0

Nothing to comment

ROBERTOA C. 
Clasificación:
5.0

The service provided at E&R was great. Can't beat being at a gas station for a convenient drop off.

John J. 
Clasificación:
5.0

The staff here was very helpful and accommodating.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryar P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY D. 
Clasificación:
2.0

The truck was incredibly old and hard to operate.

Ralph T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARRYLEWIS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

EUGENEFRANCIS F. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMESTREVOR DAMI M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason M. 
Clasificación:
5.0

Easy check in and out. Much better than other truck rental places I have used in the past. Will rent from U haul again

Michael I. 
Clasificación:
5.0

Fantastic.

NAOMIINA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

HERAASALAHELDIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
4.0

Add signs so it's clear where to drop off rentals.

MICHAEL P. 
Clasificación:
5.0

Staff is wonderful. Always use this Uhaul for all my needs. Never ever had a problem. Gracias.

Joanne K. 
Clasificación:
1.0

The Uhaul was not weather resistant. All of my belongings were soaked after a thunder storm and when I told the location, they smiled and told me to have a good day. I'll honestly never use Uhaul again after this.

Meghan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPHLEWIS G. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRET B. 
Clasificación:
3.0

Location does not allow too many trucks, so had to settle for smaller truck but not much you can do with limited gas station location. The staff was friendly and the cost lower than other places. Thanks.

Alireza K. 
Clasificación:
2.0

Your reservation system needs to be fixed! You didn't have the vehicle we rented at all! We had to take a bigger truck. Other than that, it was fine.

Jace W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachna U. 
No se han enviado comentarios para esta ubicación.

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