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David F.
Customer Reviews for Eagle Rock Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just happy to find a truck,I am pleased with the agent very friendly an helpful I would certainly use this company again
Dennis A.We had trouble with cell phone in area
JOHN R.No one available at pick up/ we were late. No one available to check in equipment
Monte L.Awesome customer service at this location. Very friendly and helpful
Shawn R.First, I asked to return at a different facility. This facility is :19 minutes outside of town. Upon my return, nobody greeted me (just stared and waited for me to talk). I mentioned that I had a U-Haul to return and a guy said “you can drop it out there.†Unfortunately, the trailer is slightly heavy for one person to remove in the mud in a downhill slope. It took me quite a while to get unhooked. I'm sure they got a kick out of watching. No return process, no real interest in the U-Haul customer in my opinion. I would not use this facility again, I'd rather drive it all the way back home empty.
Scott P.No comments. Dropped off after hours.
ANTHONY M.Nice people
Victoria S.I ordered a 20 foot truck. My 24/7 reservation said one was available. I didn't get a call from U-Haul the day before so I stopped by the pickup location and rep said no 20 foot truck was available so got 26 foot truck same price. But had to drive over 300 miles and obviously used more gas and harder to maneuver in town. But can't blame pickup location only uhaul's logistics as a 20 foot truck was located 45 minutes away and I was told I had to go get it.
Milt S.Parked truck in lot that was unattended. Left keys in drop box.
Lawrence H.I was told, park there or here, unhook it yourself as he walked away,,I will not go back to this location. ACtUALLY this exact same thing happened on the last trailer I rented and returned to Eureka Springs, AR. UHAUL has a problem in this area. San Antonio and Cibolo and Scott City are much better run.
Robert A.The equipment should probably be inspected inside, before being rented. Trailer had mud over entire floor.
David B.Thank you Josh
Don O.Great experience, very smooth rental experience
Johnny S.Would only recomend for drop off. Person running it while pleasant and friendly, seemed like I was interrupting more important issues than receiving my return.
Lewis M.Nothing
Penny G.Well run business. Will use again
MICHAEL H.My experience with UHaul was very good.
Glenn B.All worked smith on trip to Tulsa and back
Josh V.Everything was great, however it rained on us prior to unloading the truck and discovered that the cab leaks but the handle on the driver's side and somewhere over the upper level deck in the cargo area. Our stuff was not damage but wanted to make you aware for the next person.
KATHRYN F.Owner needs to focus more on U haul and not just his car dealership.
MICHAEL M.Terrible customer service Was more worried about selling a car than renting a u haul
Michael M.Great place and no problems. I have picked up trucks a few times from Shawn.
MARK S.Person debited my credit card account for additional days two days after I dropped the trailer off at their location. We turned it in two days prior to drop off date. I called U-Haul number when we dropped it off. Good thing I have an alert for expenses that are charged to my credit card. I called U-Haul immediately and they said they would credit my account. Thank you for doing that.
ANITA T.Good service
John A.Great customer service! Appreciated how we were taken care of when location owner had to go out of town on the day of our rental. Thanks
Givan W.I picked up before they were open. I was having trouble with the phone checkout. I called customer service. The girl didn't know what she was doing. She ended up with the driver as the purchaser,not me. She said she was going to get help from someone and ended up transferring me to someone who knew nothing about what was going on and expected me to start from the beginning again. VERY POOR SERVICE AND EXASPERATING.
David D.place of business was closed on a saturday at 4pm when the business hours posted indicated open 9-5
Jessie T.Very friendly and helpful
Brenda Kay M.Kind & helpful would not change a thing. Really appreciated his friendliness.
Harvey B.Awesome!
Josh V.I needed blankets but no one in the area had any. This was not good for us. I called 5 places and no one had them.
Mark S.Very good service...fast and courteous. Perfect size truck for our move.
Gerald F.Eagle Rock staff is friendly and helpful. They could improve with an upgrade to their internet checkout process as sometimes it's slow, even though I have done pre-check-in. Other than that, good place to do business.
John A.Very nice fellow named Josh was very helpful
James W.They stayed after closing hours for me to return the truck. I really appreciate that. Thank you.
Paul H.Always are quick courteous and take care of you in a timely fashion.
Jeremy G.Don't advertise that vehicles can be picked up early. Arrived at 830 per my agreement and "truck wasn't equipped" for self pick up however no one let me know. Had moving crew standing around for over an hour waiting on business owner to arrive. Also, app did not work, got double charge for rental. Good idea, bad product. Then, yesterday, two days after rental, I received four reservation confirmation emails from Uhaul for reservations I did not make??? Go back to basics....
Steve J.I expected a deliver receipt, but not a big deal. Josh was helpful.
Craig B.This office restored my faith in U-haul.
Robert O.Josh was friendly and took care of unhooking trailer for me. Asked if everything was OK with trailer and thanked me for using UHaul
Philip L.Very helpful owner
John A.Everything went well. Had to rent a second truck to finish the move. They were very helpful And nice people
tom S.Had to wait forever. Uhual person didn't seem to know what they were doing. Messed up my dl number and I was there over a hr after I had already reserved it. Poor customer service. Carried no cash on hand so he wanted me to wait while he ran to the store and got my change of 2.00. Redicoulus. Absurd. Horrible
christina M.