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Owner was very relaxed and congenial. Wore a mask, even had a jar for pen I'd touched to sign contract. As a retired microbiologist, I really appreciated his attention to COVID-19. The van was spotless, too.
El cliente no dejó un comentario.
the drop off location was great. All i did was pull the truck up and a young gentleman came up to me and said he will take it from there. very well ran.
my favorite Uhaul location by far
smooth process from start to finish -- couldn't ask for more
The trailer had been used by someone prior to me that must have hauled engine or car parts. The trailer smelled like grease and there was graphite on the floor. I realize the location owner I rented the trailer from is probably not required to clean the trailers, and overall he did a great job, but it sure made a bit of a mess. I tried to clean it the best I could but it was still not pretty.
El cliente no dejó un comentario.
We waited half an hour to get our approval when getting the truck on-line. When I tried calling and chatting no one answered. I was on hold 20 minutes. I will not recommend anyone get their rental on-line. This was very poor customer services with the exception of the staff at the pick up location.
El cliente no dejó un comentario.
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Fantastic customer service! We would absolutely use this dealer again. Thank you very much!
El cliente no dejó un comentario.
El cliente no dejó un comentario.
Friendly and efficient!! Would highly recommend.
Great professional service. They connected and removed the trailer from my car for me. Super fast and easy!! Will definitely rent from there again!
El cliente no dejó un comentario.
El cliente no dejó un comentario.
El cliente no dejó un comentario.
El cliente no dejó un comentario.
I had a great experience renting from eagle car wash
El cliente no dejó un comentario.
I had a great experience renting a uhaul from williamston.
El cliente no dejó un comentario.
The customer service here was above and behind. Easily the best U-Haul rental experience I've ever had. I wouldn't hesitate to recommend them to anyone or to use them again.
Manager John did a great job checking us out but one bag of pads were wet and actually had live maggots eating something dead! I returned them to a closer U-Haul location and they said I'd get a credit on my account but never saw it. I tried calling your 1-800 number and was told the wait time was over 15 minutes! That's piss poor service!
El cliente no dejó un comentario.
the guys there do an excellent job -- my top Uhaul location by far
great experience, very professional, clean equipment
Great place to rent a U haul with friendly staff and conveniently located.
Great customer service!!!!
John at Eagle carwash was very helpful and accomodating. I couldn't ask for better customer service!
I was overcharged. I reported this at the time I picked up and signed for the rental. The owner acknowledged the overcharge and said he would adjust. He did not. I discussed the issue with him again when I returned the rental. He stated that he would reimburse us the overcharge. He did not. I submitted a complaint to UHaul. UHaul did not respond. I will be filing a formal complaint.
Great customer service at Eagle Car Wash and U-haul. Definitely a great experience. Thank you.
El cliente no dejó un comentario.
El cliente no dejó un comentario.
John at Eagle Car Wash has been very helpful and accomodating.
El cliente no dejó un comentario.
El cliente no dejó un comentario.
Please tell John the Manager thank you so much for all his help. He is excellent at his job! You advertising is deceitful and for that I would hope to choose another company to use that us more truthful. Your hidden fees, tons of them, are very hurtful to the person calling to schedule a 19.95 truck and then paying 79 cents a mike on top of all the fees and it ended up almost a hundred dollars PLUS GAS FEES! If I could have left that office and had time to go somewhere else I would have but we had time constraints.
very helpful I had a really good experience
Everything went very well. The equipment worked great. The tie-downs inside the trailer worked very good.
El cliente no dejó un comentario.
Great people, very friendly and extremely reliable.
The location was great. The application was not. It kicked me out in the middle of doing the miles and I was over charged on the miles. It stated i drove over 200 miles when i only did 60. I took picture and video evidence.
El cliente no dejó un comentario.
I had an excellent experience. The person in charge is friendly, efficient, and helpful. The van was well-maintained and with low miles. Cheap gas across the road for a refill.
El cliente no dejó un comentario.
Great place and even better people.
El cliente no dejó un comentario.
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they are cordial and quick.
El cliente no dejó un comentario.
El cliente no dejó un comentario.
Great place, great trucks, great service! Thank you!
Great people!
The employees were wonderfully patient and helpful when I was having issues on my end. Helped me every step of the way, and were very friendly. Would rent from them again.
Excellent service, very accommodating and helpful with arrangements, hooking up and unhooking. I have rented here before and will again.
Pick up was simple and fast. Great location
El cliente no dejó un comentario.
John Koontz and his staff were very friendly and helpful. We've used this location for a trailer rental twice in the past 2 months and have been more than satisfied with the service. I would highly recommend them.
John is exceptionally helpful and knowledgeable, and unlike other UHaul businesses in the greater Lansing area, when a client reserves a truck, he assures it will be available. Don't be fooled by false hope--go with Eagle.
El cliente no dejó un comentario.
El cliente no dejó un comentario.
El cliente no dejó un comentario.
quick in/out - did the trailer hookup for me -- great job
El cliente no dejó un comentario.
Don't change a thing. This was the most convenient U-Haul experience, ever!
El cliente no dejó un comentario.
El cliente no dejó un comentario.
got us a truck when everyone else had nothing to offer - couldn't be happier with how far they go to help out their customers
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Nothing
What an amazing experience. I have had not so good experiences with other places and Uhaul in the past, but that was definitely not the case here. I reserved a week in advance, showed up at pick up time with all the paperwork and keys ready for me, initialed a couple papers and left in minutes. All the staff was courteous and helpful. I can't safe enough great things about using this location. I would give it more stars if I could.
El cliente no dejó un comentario.
El cliente no dejó un comentario.
great customer service -- waited for me even though they were closed
top notch service
quick in and out -- friendly service
El cliente no dejó un comentario.
Owner was courteous, helpful, and efficient, and the young men who hooked up and unhooked the trailer were personable, courteous, and professional in their appearance and demeanor.
very helpful - great crew
went and got a truck for us so we'd have one when no one else did --- thanks very much guys
Great staff. Found a truck and car hauler when I couldn't find one anywhere else. Everything was clean and sanitized, right down to the pens in the office.
Very helpful and professional. Highly recommended.
None of the employees were wearing masks. It made me uncomfortable.
All paperwork was timely down and ready before my arrival. Staff was knowledgeable and friendly.
El cliente no dejó un comentario.
El cliente no dejó un comentario.
quick in and out, hooked up the trailer for us, excellent service
El cliente no dejó un comentario.
El cliente no dejó un comentario.
El cliente no dejó un comentario.
John was extremely professional and helpful. The pick-up and drop-off process went smoothly. I would highly recommend Eagle to anyone looking to rent a U-Haul.
Jeeo lyo tiyr stabdards if excekkebt cystiner servuce frin bit if tgese sites and all others.
Great customer service
El cliente no dejó un comentario.
El cliente no dejó un comentario.
my favorite Uhaul location -- those guys really go the extra mile
Clean units
