El cliente no dejó un comentario.ALEX G.
Customer Reviews for El Milagro Collision Services
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.ANA T.
Cabin was a bit dirty with peanuts on floorChristopher G.
Friendly neighborhood service!!!JUAN S.
El cliente no dejó un comentario.KEISHA D.
This location was amazing, Carlos the owner went above & beyond to make my experience great!JOSE G.
El cliente no dejó un comentario.ANGEL T.
Great, fast serviceENRIQUE M.
El cliente no dejó un comentario.Kathleen M.
Great serviceENRIQUE M.
They charge me 44 dlls, extra ,VICTOR S.
El Milagro literally made a milagro for myself & family. Uhual made a mistake but, the owner STILL went out to his business on his day off to get us set up with a truck when there was NO other vehicles available in the city!!! HIGHLY recommend and my family is extremely grateful for his business and amazing customer service!!!!Raquel C.
U-haul center kept saying there were no trucks available in the whole city of Laredo. I went out and found 8 trucks at three locations. I asked them for a rental and when they learned it was for a one-way rental, they would say they were reserved for someone else. I waited two weeks to get a truck. I had kept in contact with the central office, and I contacted the center again and told them there are trucks but are all reserved. The center did not show any trucks for those locations on reservation. They investigated and got a truck for me right away. Based on my opinion and observations only, it appears the rental locations do not wanted to rent out one-way equipment because they would run out and have nothing to rent out. To keep the cash flow they need to rent out only locally. Unlike like other cities, its rare for trucks or trailers to come into the city.Mario M.
Great customer service.OWARD R.
El cliente no dejó un comentario.Ricardo V.
El cliente no dejó un comentario.Salvador R.
Get the equipment ready and clean, the truck was scheduled to pick up at 8:00am and I didn't get until 2:00pm, the back of the truck had dirt and the inside was dirty and was not disinfected.JAVIER G.
Fast n easy to dealing customerPAUL S C.
This was the absolute worst experience I have ever had with a major company. I made a reservation on 08/05/2021 to rent a 26' truck at a different location only to be told that my reservation was not there. I showed her my confirmation email and she called uhaul. They told me to go to a different location where I waited over an hour and a half. I had to pay the movers an extra hour out of my pocket because of the delay. Then returning the truck was also an issue. The place where I returned it did not have an after hours drop box so I had to return the next business day just to give them the key. Uhaul made a stressful situation such as moving even more stressful and expensive. Horrible experience. Even the customer service people on the phone would get zero stars from me. One lady put me back into the que after hearing my pleas for help. Heartless.OMAR R.
El cliente no dejó un comentario.RAUL B.
El cliente no dejó un comentario.Jose D.
El cliente no dejó un comentario.Lorenzo V.
El cliente no dejó un comentario.Mario C.
El cliente no dejó un comentario.Andres T.
Tratar de tener alguien quien te ayude a enganchar correctamente la trailer porque estan algo pesadas y levantarla del piso puede ser algo peligroso.JOSE S.
Office was closed. When I called the number, someone texted me back saying they could not talk. Had to wait for rep to call me back. Rented the truck by hrs and lost time waiting.Sonia S.
Everything was excellent the person was very helpful and kind thank you very muchJavier A.
El cliente no dejó un comentario.Jacob P.
Never got a bill. I asked twice and I was told they were going to emil it but I never got anything.RAUL M.
Clean truck, didn't smell and truck was well maintained. And A/C worked very well!EZRA R.
I found this place because Cisneros & Sons did not honor my reservation. At the last minute Carlos was able to help me rent a truck even though it wasn't the right size but it did help somewhat.ADAN RUBEN C.
El cliente no dejó un comentario.HECTOR D.
El cliente no dejó un comentario.Gustavo F.
Awesome Customer Service, easy convenient process to drop of U haul. ¡Gracias!KEVIN L.
There was no one at the location. We were doing everything by text. We had to hook up trailer and didn't have a wire for lights and had to go pull from other trailer. Send us to a different location to drop off trailer than one I requested.Rosa G.
El cliente no dejó un comentario.MIGUEL G.
El cliente no dejó un comentario.ARTURO R.
El cliente no dejó un comentario.ARTURO R.
El cliente no dejó un comentario.Kary W.
It wasnt the original location I picked and they didn't have the truck I reserved over a month in advance.Jos S.
Be there when it's time for trailer to be picked up.de W.
El cliente no dejó un comentario.JULIA V.
This is my third time renting from this location and I love it. The service provided by Carlos is exceptional. No problem whatsoever, he will walk you through the renting process and make everything as hassle free as posible. Best place to rent Uhauls from.JULIA V.
Fast and easy pick up and return! Highly recommendedHECTOR L.
Good service!JORGE C.
CJ handled my services fantastic from day one. Couldn't have asked for better service. Would definitely rent from here again.DONATO M.
El cliente no dejó un comentario.Patrick L.
El cliente no dejó un comentario.JORGE L.
El cliente no dejó un comentario.Jessie M.
Service is exceptional. We did 24/7 pickup and contact less, however, the owner from Milagro Collision Center was available via phone to answer any questions and ensure I did not have any issues picking or dropping off the rentalNorma D.
We needed this trailer last minute for a one way to San Antonio and were referred to this location by another U-Haul location. The ease of renting was quick and easy as all was handled online and via phone. The person I spoke with, I want to say his name is Carlos, was very courteous, responsive and helpful. Wonderful service.Martha B.
Super fast and easy rental and returnJUDITH P.
Never been to a U-Haul that no one would be there to help you out in returning U-Haul. Some shady guy was there smoking right in our face the whole time we explained the mileage, time etc. I understand if owner has an emergency or not but you should leave someone in charge to receive customer and check them in just my opinion.Alberto C.
El cliente no dejó un comentario.Tracy J.
Great over allCindy G.
It was a Saturday the location was closed we followed the instructions on my email the man called me on my phone and said he was viewing me dropping off my truck through his cameras Good jobSAMUEL M.
El cliente no dejó un comentario.ROLANDO V.
Very helpful staffArmando R.
El cliente no dejó un comentario.Sandra W.
El cliente no dejó un comentario.EDITH L.
Have better customer service and comunÃcate when you're truck is not ready or cal them before you reschedule your pick up. My was rescheduled 3 times originally at 8 am and they switched it to 9 am which I was fine with. Then they said they didn't know when I was able to pick it up They then scheduled one pick up for 3 pm without confirming with me. I called and scheduled it for 1Pm pick and it was not ready ! So I had to wait until 3 pm which delayed my entire trip. Not to mention that the lady that helps out informe me that if I would have paid for upfront I would not have had this issue as if it would magically appear. I informed her that I was okay with 9 am because I had gotten a ride to the location and in a snobby way she told me to get an Uber there ! The audacity!! Then I called on Aug 6 to inform them that they charged me $46 and some change when the location told me I had to bring it back 1/2 full and now they are saying it had to be full ! Like worst experience ever ! I've used UHaul before and NEVER have I ever experienced this bad of service before.cristina M.
Wanted to give positive feedback too: Carlos provided excellent around-the-clock service. When the check-out process wasn't working for me (could not upload photos) he helped me resolve the issue, on a Saturday- after 8! Best rental experience I have ever had!DAVID B.
There is a lot of room to park the truck. Carlos is very responsive and helpful. I drive across town to use this location. Highly recommend!Trevor S.
There's too much steps to rent a u-haul, I think should be a little bit easier and not that complicated sending text messeges, follow links, etc.MARIO H.
El cliente no dejó un comentario.JACINTO R.
El cliente no dejó un comentario.BURTON S.
El cliente no dejó un comentario.waldemar C.
Excellent service!LIZBETH S.
I have no bad things to say. Carlos Torres did an incredible job at walking us through the entire process. We will definitely come to him if we ever need a moving truck again.timothy H.
El cliente no dejó un comentario.Larry L.
The owner was extremely responsive and helpful. The phone number was not easily available online, but I found it through my U-Haul reservation. I highly recommend this location. There was a lot of space and it was easy to drop off all our equipment.Trevor S.
Great service and communication. Highly recommend.Gilberto G.
El cliente no dejó un comentario.ramon T.
My experience with this retailer was above and beyond expectation. The dealer was 100% accessible and willing to answer all my questions. The equipment was clean and in great condition. 24/7 access is a great idea! Uhaul customer service was a great help as well. Thanks a bunch!Veronica V.
My uhaul cargo lamp didn't work. Next person to unload at night will have difficulty to see at night , like I did.Aldo M.
very friendly, approachable willing to help you. Thanks a lotJacinto V.
El cliente no dejó un comentario.Emanuel G.
I had a good experience at this location. Although it was not where I reserved my rental at. I was supposed to pick it up at 1613 Calle del Norte Rd, Laredo, TX 78041. When I got there the lady running the place told me the truck I reserved was dropped off somewhere else and I had to go pick it up somewhere else. Even though I had reserved it there a week in advance and my truck was sitting in her parking lot. She refused to give it to me and sent me somewhere else so she could use my rental for someone who was going to give her more money for a longer trip. I was only traveling 2 hours away which I've been told they would rather make money off of someone who is going to take a longer trip because they bring in more money. I had to drive somewhere else to pick up the truck . Although it was clearly sitting in the lot even though she said she didn't have it... then she tells me they changed the location even though I was never informed by uhaul. When I got to el milagro he the owner helped me as much as he could and I recieved great customer service. Although he couldn't figure out why the previous person had sent me away and told me to go to his store ...Madelyn G.
El cliente no dejó un comentario.Rocio L.
Great Service, would highly recommend to all!Hector N.
Muy buena atenciÃ³n del personal que me atendiÃ³Cesar L.
Everything was good.Sanjuana V.
El cliente no dejó un comentario.Martha R.
Excellent service as isjose P.
El cliente no dejó un comentario.Eric M.
Perfect.. my moving was more easier and faster with the uhaul and they had pads so that my appliance won't scratch thank you ..mariso H.
Great service! I will definitely use this U-Haul Dealer in the future!Eduardo M.
El cliente no dejó un comentario.Dario R.
El cliente no dejó un comentario.Dario R.
El cliente no dejó un comentario.Dario R.
El cliente no dejó un comentario.Silvia P.
El cliente no dejó un comentario.Erika E.
El cliente no dejó un comentario.Jesus P.
Everything is excellent, service as well as equipmentUlises I B.
Excellent service, and the customer service is very fast and professionalHomer R.
El cliente no dejó un comentario.Daniel C.
El cliente no dejó un comentario.ALEJANDRO C.
Carlos went above and beyond in customer service. Ty sir!Nicholas M.
Nothing, great job. Very convenient to drop off after hoursMireya C.