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Carla B.
Customer Reviews for El Michoacano
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Great service and a good truck. The associates here were very kind and efficient.
David H.My only 'complaint' is I had to upload my drivers license twice. Otherwise, perfect!
Richard P.This location has great customer service...very nice people.
Keith K.Great place to rent a truck, very nice people! Simple process
Dale F.The van I rented to move a sofa was very clean and in great condition. If you are in a time crunch, be sure to get there early, as we had to wait in line behind customers in this Mexican grocery store, which put us a bit behind schedule for pickup. Other than that, it was easy peasy!
Trisha K.Very well maintained and on time. Very clean
Robert H.Van was clean and in excellent condition. Service was efficient and kind when checking out the van. My bill was as expected when returning van. I would use them again!
Beth W.I reserved a vehicle but it was not there. I had to wait 10 minutes to even speak with a rep.
Joshua J.good service the best place in cincinnatti to rent uhual thank you
santiago H.Very clean and the people were extremely kind and helpful! One of the best Uhaul experiences we've had.
Tim W.FRIENDLY AND EASY TO ACCESS
Carole G.Location was great. U-Haul, fix your app. It is hot garbage.
Jeremiah P.I struggled with the phone app but your customer service was amazing. They had me set up and on my way in no time!
Edward E.Nada
thomas murdock M.good service
SANTIAGO H.This is my 5th time using this location. They are always polite and assist quickly.
CORRINNE N.The lock box was tough to use and I had to wait to be approved .
Trent H.very friendly people and good service i love this place im recommend it is my favorite uhual place rental
SANTIAGO H.very good service nice people im recommend this location im like they speak spanish
santiago H.Good courteous people.
martin P.Why was I changed $13.50 for gas when I put gas in the truck at a gas station that was in the parking lot. I will not use Uhaul ever again.
Earl R.Location was great, very nice etc. The app is weird, asks for too much info to do self-checkout, so I had the place check me out. They were great. Truck was very clean. However, the front driver's side tire had low air pressure late in my rental. I tried filling it up, but it seemed to be a bad stem... needs looked at for future rentals. Also, the truck only had 7/8 of a tank of gas when I picked it up.
Jacob B.Easy check in and return process, the van was in great shape (brand new actually).
Maria B.Staff was very friendly, vehicle was in great condition. Overall great experience!!
Jerry H.Better information on charges and fees
Elijah S.I pre ordered my UHaul and did the contactless pickup. When I arrived the owner couldn't find my reservation and had to wait 25 minutes to be handed a key. When I walked to the trucks at the front of the store, none of they keys worked. I went back in and he walked me out the back door of the market and told me it was one of these 10 trucks. I had to use the key to figure out which of the 10 it was. After finally finding it - there was no gas in the truck at startup. Very poor customer service and experience.
Brian B.Those guys was great
Vitaliy K.Great experience! Friendly fast service. No wait. Quick pick up. Super clean van in great condition. Highly recommend location
Katie A.Nothing Excellent Experience
ilkhomjon M.we did not have the dolly or the pads that we reserved and paid for
Jay S.I was shocked by the fuel charge. He told me not to add fuel and I would have do t it myself for less than $15. I did not use that much gas.
Tamara P.Thanks for your help
nodira A.Walked right in with a friendly greeting and was able to get the size of truck needed. No hassle, clean truck, returned the next day. No problems, fast efficient and friendly service. Would give this location 5 stars.
dolores D.A food stooe and had to call out Anyone here for
Pamela P.There was discrepancy with mileage during the smart phone check in . I called and talked to representative who advised me what to do and said my card wouldn't be charged until I talked to someone the next business day and the mileage issue was squared away. Well guess what my card got charged it just waited a couple of hours.
Anthony L.Your self check-in process is very slow and cumbersome. It would have been much faster to go into the store.
Richard D.Tried calling location before arriving but no answer. Reserved a van and arrived and informed van was not working so had to rent box truck which meant more expensive mileage. I did not have this in my budget but needed to get things moved. 1 hour after having truck I received a text that truck was due to be back in 2 hours. I neede 3 hours. Tried to contact location 4 times. No answer. Finally called uhaul customer service to resolve issue.
meera R.The woman who helped me was great. My only complaint is that i rented a 10 foot truck, but it was not available at the moment. I was given a 20 foot truck, which allowed me to do what i needed to do, but was not what i was comfortable driving, and was not accounted for in my budget when planning.
MEREDITH J.Nothing - it was perfect! Thank you!
Nanci V.