Customer Reviews for El Michoacano
(U-Haul Neighborhood Dealer)

355 reviews

8727 Fields Ertel Rd   Cincinnati, OH 45249

(513) 906-6702

Office Hours

  • Mon-Sat: 10 am–8 pm
  • Sun: 10 am–7 pm

Services at this Location:

Contact Us

(513) 906-6702

8727 Fields Ertel Rd
Cincinnati, OH 45249

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–8 pm
  • Sun: 10 am–7 pm
No photos available
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

U-Haul charge me for 5 gallons of gas when we drove 24 miles, unacceptable. Attendants at facility could not speak English. Traction stability warning light came on. Truck rented ran poorly. Vehicle was old. Vehicle was clean.

Tim F 
Rating:
5.0

Customer did not leave a comment.

KAREN C 
Rating:
4.0

Customer did not leave a comment.

Lisa L 
Rating:
4.0

The key wasn't ready and the vehicle was behind the building, but I had put in my reservation that morning for a self-service location, so it is what it is. It took a little work to figure out, but we got the vehicle in a timely enough fashion. The vehicle had a tire pressure warning, and a tow hitch indicator lit up (we didn't need the tow hitch so whatever). Not a perfect experience, but not bad enough for me not to rent from the same location again if I need a vehicle in the area.

MATTHEW M 
Rating:
5.0

Customer did not leave a comment.

Alena G 
Rating:
5.0

Luis fue muy profesional y muy amable, todo estuvo excelente y de paso pude comprar algunas cosas en la tienda y hasta descuento me dieron. Perfecto y volvería a rentar de ahí. Muchas gracias por todo Luis!

Selegne G 
Rating:
5.0

Customer did not leave a comment.

mishelle j 
Rating:
5.0

Very smooth process and had what I needed

Kayla F 
Rating:
5.0

Customer did not leave a comment.

Craig E 
Rating:
4.0

Customer did not leave a comment.

Mark W 
Rating:
5.0

Customer did not leave a comment.

Joyce H 
Rating:
5.0

Customer did not leave a comment.

Larry G 
Rating:
5.0

Customer did not leave a comment.

Robin L 
Rating:
5.0

Customer did not leave a comment.

james o 
Rating:
1.0

Charged for 4 gallon of fuel for just 12 miles, even though I filled the gas and returned the vehicle with full gas tank. Have to call customer service and logged the dispute.

Neeraj M 
Rating:
5.0

Nothing. Super easy, met all expectations.

Hayden R 
Rating:
5.0

Customer did not leave a comment.

Kenny W 
Rating:
5.0

Customer did not leave a comment.

Jasur U 
Rating:
5.0

I would give this UHAUL location 100 stars if I could. Long story short, the truck we reserved through Budget fell through on our moving day because their inventory isn't remotely accurate. We were hours behind. We were paying for childcare and didn't even have a truck. I came to this UHAUL location and the employee was so kind and helpful. He was sympathetic to our situation and it was obvious that he was working quickly to get us what we needed ASAP. I think the entire process took less than 10 minutes and we drove away in the exact truck we needed. I was incredibly grateful. We also extended our rental which was so easy to do. We had also left our own personal dolly in the truck when we returned it and they held on to it for us for multiple days before we could come get it. 10/10 customer service, 10/10 reliability. Overall, an excellent location!!

Emily K 
Rating:
5.0

Customer did not leave a comment.

Vladimir Y 
Rating:
5.0

A friendly small family owned business, the owners made sure we were good to go. The main business is a Hispanic market, we picked up a few snacks for the move. We couldn't be happier with the help - Thank you!

Joseph F 
Rating:
5.0

Customer did not leave a comment.

mark a 
Rating:
5.0

I was very impressed with how easy the process was at this location, very professional and knowledgeable. Thank you!!

Ryan M 
Rating:
5.0

Customer did not leave a comment.

Matthew S 
Rating:
3.0

Customer did not leave a comment.

Kalea H 
Rating:
5.0

Customer did not leave a comment.

Joe T 
Rating:
5.0

Customer did not leave a comment.

Josh C 
Rating:
5.0

Luiz been very kind

oybek n 
Rating:
5.0

Customer did not leave a comment.

Christie B 
Rating:
5.0

He was kind and responsible. He checked everything before and after renting car

Taeheon L 
Rating:
5.0

Customer did not leave a comment.

Tejash P 
Rating:
5.0

Customer did not leave a comment.

charles j 
Rating:
5.0

Customer did not leave a comment.

AKMAL M 
Rating:
5.0

Great service and friendly service. Would definitely use again.

Michael S 
Rating:
5.0

Customer service was great! Will come again.

Eya M 
Rating:
5.0

The rental vehicle I needed was readily available. Process to rent vehicle was quick.

STEPHEN H 
Rating:
5.0

Customer did not leave a comment.

Xinhao W 
Rating:
1.0

Customer did not leave a comment.

Jeovanny M 
Rating:
5.0

Good company

oluwatoyin p 
Rating:
5.0

Customer did not leave a comment.

Alec Y 
Rating:
2.0

Customer did not leave a comment.

Tammie T 
Rating:
5.0

Customer did not leave a comment.

michael j 
Rating:
5.0

Customer did not leave a comment.

Jimmy P 
Rating:
5.0

Outstanding customer service. Very kind and helpful.

michael j 
Rating:
5.0

Wonderful, friendly people in a great location.

Erin M 
Rating:
5.0

Customer did not leave a comment.

Laura P 
Rating:
5.0

Good location, right off the highway, easy to use and gas station next door. Enrty and exit parking had plenty of room, key pickup and dropoff was simple and well thought out. Would absolutely use again

Stephen B 
Rating:
5.0

Equipment and staff were perfect. Little wait time.

Jonathan S 
Rating:
5.0

The owner made the process friendly and easy

Stephen W 
Rating:
1.0

Received vehicle with a low tire and half tank of gas.

angie w 
Rating:
5.0

Great job all around! Everyone involved was friendly and very helpful!

Jim D 
Rating:
4.0

Customer did not leave a comment.

Gerald K 
Rating:
5.0

Customer did not leave a comment.

MADHUP K 
Rating:
4.0

The cashier was very friendly, but I had to wait a couple hours for the truck to be returned. He made up for it by being generous with the return time. The driver’s side tire was low, so I had to put air in it. The truck”s transmission was messed up. The engine would race often, causing more gas to be burned.

Stuart R 
Rating:
5.0

same as the pickup place only even easer,

Jon O 
Rating:
5.0

Customer did not leave a comment.

Michael P 
Rating:
5.0

Customer did not leave a comment.

Ruben C 
Rating:
3.0

the sales people were very nice and easy to deal with . also a good experience when i rent from them

James C 
Rating:
5.0

Customer did not leave a comment.

Myoung S 
Rating:
5.0

Customer did not leave a comment.

Marcus T 
Rating:
5.0

Store Mgr walked me through every step of the truck rental. Very smooth transaction. Thank you for your assistance

joh w 
Rating:
5.0

My only complaint is that the van I rented smelled very strongly of cigarette smoke. This is not a reflection of the pick up location at all, but the smell was difficult to deal with.

Christopher H 
Rating:
5.0

Customer did not leave a comment.

Bryan L 
Rating:
5.0

Thank you!

Barry S 
Rating:
5.0

This is the third time I have rented a UHaul pickup truck from here. The experience has been quick and easy each time. The staff is friendly and the trucks are brand new and in great condition.

Amanda T 
Rating:
5.0

Customer did not leave a comment.

Shawn R 
Rating:
5.0

There was no mention of $1/ mile that cost me $200 instead of $29.99 plus tax. What a con job. I don’t know where it was written online. If it was it was hidden in small print.

Kathy D 
Rating:
5.0

Customer did not leave a comment.

kevin g 
Rating:
5.0

Customer did not leave a comment.

KHALED H 
Rating:
5.0

Customer did not leave a comment.

Christa S 
Rating:
5.0

Customer did not leave a comment.

Christa S 
Rating:
5.0

Customer did not leave a comment.

Keith B 
Rating:
4.0

Customer did not leave a comment.

Dale W 
Rating:
5.0

Very excellent service. Thank you. No complaints!

Amy R 
Rating:
5.0

Customer did not leave a comment.

Gregory M 
Rating:
5.0

Customer did not leave a comment.

Jamshid B 
Rating:
5.0

Customer did not leave a comment.

Michael F 
Rating:
5.0

Customer did not leave a comment.

t j 
Rating:
4.0

Customer did not leave a comment.

Jeff S 
Rating:
5.0

Customer did not leave a comment.

Jose D 
Rating:
5.0

Very friendly guy very good service

doston b 
Rating:
5.0

Everything was well done accept that I was charged for gas when I filled up the van right before it was returned.

Jack R 
Rating:
5.0

Customer did not leave a comment.

Ayman R 
Rating:
5.0

Customer did not leave a comment.

Noor M 
Rating:
5.0

Really nice people picking it up and dropping it off!

Pam M 
Rating:
1.0

I reserved a 9' cargo van online for $19.95 per day. NO WHERE was the description that i would be charged mileage fees. Not on the order confirmation, not verbally upon pickup, and not on the receipt information. I was charged $.79 per mile on top of my rental rate of $19.95. Total charge was $72.88 but it's not about the money, but about the deceptive practice. Be clear to your customers on all applicable charges. I will NEVER use UHAUL again and will shop for other options.

Keith K 
Rating:
5.0

Loudspeaker

welly m 
Rating:
5.0

Customer did not leave a comment.

Ranjit P 
Rating:
5.0

Customer did not leave a comment.

ilkhomjon m 
Rating:
5.0

Clean , efficient and easy

Matt S 
Rating:
5.0

Customer did not leave a comment.

Jun Y 
Rating:
1.0

Was charged a higher amount than what I had agreed to on my online reservation

NICHOLAS P 
Rating:
5.0

Very friendly and very easy!!

Traci S 
Rating:
5.0

Great service, great van

Kevin P 
Rating:
5.0

Customer did not leave a comment.

Manjunath R 
Rating:
4.0

Customer did not leave a comment.

Anthony M 
Rating:
5.0

Customer did not leave a comment.

Greg W 
Rating:
5.0

Customer did not leave a comment.

Greg W 
Rating:
5.0

Everything was great.

Andrew M 
Rating:
5.0

Didn’t have to furniture blankets. Other then that good experience

Brandon J 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top