Customer Reviews for E Z Pawn & Audio & Auto Sales LLC
(U-Haul Neighborhood Dealer)

508 reviews

2016 Hwy 25B N Ste B   Heber Springs, AR 72543

(501) 206-0785

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(501) 206-0785

2016 Hwy 25B N Ste B
Heber Springs, AR 72543

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

richard dillier 
Rating:
3.0

No one was there, he pulled in when I was at the door and told me to put the keys in the Dropbox. I turned the truck in yesterday 2 hours or less after I rented it...

mary hillis 
Rating:
3.0

Customer did not leave a comment.

Wes Hurless 
Rating:
1.0

The mobile site and app is horrible to use lots of complications. Our truck had leak in roof cab and steering was loose.

Matthew PFAFF 
Rating:
5.0

Customer did not leave a comment.

Aaron Eversull 
Rating:
4.0

Customer did not leave a comment.

John Amerson 
Rating:
5.0

Customer did not leave a comment.

Leroy Jones 
Rating:
5.0

They were very understanding and patient with me from the first phone call to the drop-off procedure.

Bethany Harvy 
Rating:
3.0

There was no problem with the employees, just U-Haul. No communication, can’t get ahold of anyone when trying to call customer service, etc. truck was a complete mess when I got it. Crushed food in all the cup holders.

Jordan Franks 
Rating:
5.0

Customer did not leave a comment.

Roscoe Foust 
Rating:
5.0

Great folks. Fun to work. With. Highly recommend.

Jeff Lofgren 
Rating:
5.0

Customer did not leave a comment.

james davis 
Rating:
5.0

Customer did not leave a comment.

Norma Stone 
Rating:
5.0

I did not receive a confirmation email upon dropping trailer off using the app to provide pictures and location.

Kelli Untermeyer 
Rating:
5.0

Customer did not leave a comment.

andrew hill 
Rating:
5.0

Customer did not leave a comment.

Thompson Murray 
Rating:
4.0

Have a full tank of gas…Gas tank was less than 2/3rds full…

Dwight McKee 
Rating:
5.0

Customer did not leave a comment.

JEFFREY EWOLDT 
Rating:
2.0

Owner was somewhat rude but limited options forced my hand. Qualtiry trailer however.

KEETON ROSS 
Rating:
5.0

Customer did not leave a comment.

sina rohani 
Rating:
1.0

Customer did not leave a comment.

Alexis Adeboyejo 
Rating:
5.0

Customer did not leave a comment.

Shane Neisius 
Rating:
5.0

Great rental location. Very friendly and knowledgeable staff. Overall, a very pleasant and stress-free experience.

Steve Barach 
Rating:
5.0

The owner is a very nice guy very informative and made sure I would have no problems renting or with my uhaul. I would definitely recommend this location to my friends and family. I will be renting here again for all my uhaul needs. Definitely 5 star service!!

Ashley Fowler 
Rating:
1.0

The gentleman was a lying swindling cheat that promised one thing and then did another. Fuck him. I have given him 48 hours to fix the shit he told me I would not be charged for and he did anyway. It's not a uhaul problem.... No I'll be sueing him personally.

Heather Bower 
Rating:
5.0

Customer did not leave a comment.

JAMES HILL 
Rating:
5.0

Customer did not leave a comment.

John Mimms 
Rating:
5.0

Customer did not leave a comment.

Sylvia Orman 
Rating:
3.0

Customer did not leave a comment.

Cadesea kelton 
Rating:
5.0

Customer did not leave a comment.

LOUIS HARSSON 
Rating:
5.0

Customer did not leave a comment.

Jerry Thompson 
Rating:
5.0

The people where I picked up the trailer and where I dropped it off were very friendly and helpful. I would definitely recommend them.

GARY HAMEL 
Rating:
4.0

Customer did not leave a comment.

Carmen Webb 
Rating:
5.0

Everything went very smoothly. I don't know what else you could of possibly done. Great job U-Haul!!

Tanya Porter 
Rating:
3.0

Make sure trailer running lights work- we have rented 3 trailers from you to date have ran mainly during the day but needed to run nights this last trip and could not do so - all brake lights emergency flashers and turn signals work but drop off location says running lights should be working and tried to charge us- we will not pay extra fees if person hooking up trailer is not making sure lights are in correct working condition

Deanna Clayton 
Rating:
5.0

Customer did not leave a comment.

ERNEST SULLINS 
Rating:
5.0

Customer did not leave a comment.

Harold Dewberry 
Rating:
5.0

Customer did not leave a comment.

Brandi Ewoldt 
Rating:
5.0

Randy did a great job. Very friendly and accommodating. Highly recommend.

Michael Buell 
Rating:
4.0

Customer did not leave a comment.

Stephen Tower 
Rating:
5.0

Customer did not leave a comment.

LARRY WILLIS 
Rating:
4.0

Customer did not leave a comment.

Timothy Kersey 
Rating:
5.0

Customer did not leave a comment.

William Lewis 
Rating:
4.0

Customer did not leave a comment.

kathy dice 
Rating:
5.0

Customer did not leave a comment.

James Holland 
Rating:
5.0

Superior customer service. Thank you.

CARL BARNES 
Rating:
4.0

Customer did not leave a comment.

Earnest Fliipo 
Rating:
5.0

Great customer service !! Would highly recommend this to anyone.:.

DUANE FALLS 
Rating:
5.0

Customer did not leave a comment.

Debbie Berberich 
Rating:
5.0

An ABSOLUTELY wonderful experience!!! Randy is a very kind and good person!!! I would highly recommend this location for all of your moving needs!!!

Tammy Gachot 
Rating:
5.0

Customer did not leave a comment.

NORMAN MARS 
Rating:
5.0

Customer did not leave a comment.

Steven Dobbins 
Rating:
5.0

Customer did not leave a comment.

Katherine Curtis 
Rating:
4.0

Customer did not leave a comment.

EUGENE HURLEY 
Rating:
5.0

They were super helpful and friendly. I had to reschedule our date and they were easy to work with; very accommodating. The only suggestion I could make for improvement would be to have later hours for drop off and pick up.

Conrad Lehfeldt 
Rating:
5.0

Customer did not leave a comment.

Tim Anderson 
Rating:
4.0

Excellent service

Adam Jitmoud 
Rating:
5.0

Customer did not leave a comment.

James Holland 
Rating:
5.0

Very efficient and friendly

Chuck Day 
Rating:
5.0

The personal attention of Sheri and Randy was top notch. They were very helpful!

dotty sonnemaker 
Rating:
5.0

Friendless people by far but I also love my former team in Conway

Becky Green 
Rating:
5.0

Fast and courteous.

Michael PONCE 
Rating:
5.0

N/A

Mike Kirkpatrick 
Rating:
5.0

The associates were so friendly the truck looked like a new truck because it was so clean. They had the truck filled up . The store was clean as well! I'm not moving again but if I have to ever rent one I'm going there. And the blonde shoulder lengthish should get a raise she's a sweetheart to her customers. Thanks so much for making it easier!!!! Nothing but love✌️❤😊 Angelia Kimbrell

angie kimbrell 
Rating:
5.0

Customer did not leave a comment.

RANDALL QUALLS 
Rating:
5.0

Customer did not leave a comment.

Marty Wolverton 
Rating:
5.0

Customer did not leave a comment.

JANICE KOPASKA 
Rating:
4.0

Customer did not leave a comment.

James Tiffin 
Rating:
5.0

Customer did not leave a comment.

EDSEL Langley 
Rating:
5.0

Randy Cross and his crew were exceptional and enjoyable to work with. My only complaint is, and it is not against them, is that I was originally told U-Haul would deliver to my address in Arkansas and once I was committed to the UBoxes I then was told they would only deliver to the warehouse in Heber Springs Arkansas. I was then told it would cost $7000 to get it to my home address and Randy cross in Heber Springs was able to get it for $3200. There is no reason that a delivery could not have been made directly to my home as it has four-lane highways all the way into Mountainhome. So, that was very frustrating and very misleading.

Bruce Miner 
Rating:
5.0

Customer did not leave a comment.

Chris Foster 
Rating:
5.0

Great service and people. Super friendly.

Tommy Fore 
Rating:
5.0

Customer did not leave a comment.

Carrie Chumney 
Rating:
5.0

Customer did not leave a comment.

Mike Kirkpatrick 
Rating:
5.0

Thanks Randy in Heber Springs for great service and taking care of my Uboxes! Thanks Steve in Mountain Home for the Uhaul truck rental!

Dennis Hopkins 
Rating:
5.0

Nothing!!!! Top Rate Service!!!!

Phillip Miller 
Rating:
5.0

It was perfect!!

robert walker 
Rating:
3.0

Customer did not leave a comment.

Steve Phelps 
Rating:
5.0

Customer did not leave a comment.

Rex Metzger 
Rating:
5.0

Customer did not leave a comment.

robyn buechner 
Rating:
5.0

The only issue I had is that the app wanted to use my location. I made sure I had turned location services on and it still wouldn’t work. Customer check in was a pain in the butt when it doesn’t work. I wrote all the required info on a piece of paper after spending over a half hour trying to get the system to work. Tha establishment was well kept as far as I could see.

Daniel Salsbury 
Rating:
5.0

Customer did not leave a comment.

James Wilkins 
Rating:
5.0

None needed.

gene pace 
Rating:
5.0

Customer did not leave a comment.

Kenneth Thompson 
Rating:
5.0

Wonderful!!! I'll send anyone needing your service your way!

SHERRY LANDERS 
Rating:
5.0

Trailers need a jack stand.

Janet Cox 
Rating:
5.0

Customer did not leave a comment.

RICKY HAYES 
Rating:
5.0

The people at E Z Pawn were extremely friendly and helpful. They were so easy to work with in arranging times for us to have access to our box. Good people.

DARLENE FREY 
Rating:
4.0

Customer did not leave a comment.

Danny Wilson 
Rating:
5.0

The vehicle was new and in great shape but sticky drink spilled in floor and what appeared to be pet hair all in floor and very buggy windshield. I cleaned and wiped it all out before returning. Vehicle ran great, new with only 2600 miles.

NANCY Adkison 
Rating:
5.0

Customer did not leave a comment.

Shelly Devries 
Rating:
5.0

no improvements needed. Thank You, Ron Talbert

Ron Talbert 
Rating:
5.0

Customer did not leave a comment.

mark rogers 
Rating:
5.0

Customer did not leave a comment.

KARL SIZEK 
Rating:
5.0

Customer did not leave a comment.

Joe Cloven 
Rating:
5.0

Customer did not leave a comment.

Ken Smith 
Rating:
5.0

Customer did not leave a comment.

Carolyn rodgers 
Rating:
5.0

Customer did not leave a comment.

Kevin Irons 
Rating:
4.0

Could not access MyUhaul to complete drop-off. Website needs to be maintained better.

MICHAEL DAWSON 
Rating:
5.0

Excellent customer service. I felt like a valued customer. The personnel at this location made my check in process simple and the process was completed in a very timely manner. The person checking me in was very kind and courteous.

BARRY WALDRON 
No reviews have been submitted for this location.

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