Customer Reviews for E Z Pawn & Audio & Auto Sales LLC
(U-Haul Neighborhood Dealer)

425 reviews

2016 Hwy 25B N Ste B   Heber Springs, AR 72543

(501) 206-0785

Location Hours

  • Mon-Fri: 9 am - 3 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(501) 206-0785

2016 Hwy 25B N Ste B
Heber Springs, AR 72543

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 3 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kenneth T. 
Rating:
5.0

Wonderful!!! I'll send anyone needing your service your way!

SHERRY L. 
Rating:
5.0

Trailers need a jack stand.

Janet C. 
Rating:
5.0

Customer did not leave a comment.

RICKY H. 
Rating:
5.0

The people at E Z Pawn were extremely friendly and helpful. They were so easy to work with in arranging times for us to have access to our box. Good people.

DARLENE F. 
Rating:
4.0

Customer did not leave a comment.

Danny W. 
Rating:
5.0

The vehicle was new and in great shape but sticky drink spilled in floor and what appeared to be pet hair all in floor and very buggy windshield. I cleaned and wiped it all out before returning. Vehicle ran great, new with only 2600 miles.

NANCY A. 
Rating:
5.0

Customer did not leave a comment.

Shelly D. 
Rating:
5.0

no improvements needed. Thank You, Ron Talbert

Ron T. 
Rating:
5.0

Customer did not leave a comment.

mark R. 
Rating:
5.0

Customer did not leave a comment.

KARL S. 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
Rating:
5.0

Customer did not leave a comment.

Ken S. 
Rating:
5.0

Customer did not leave a comment.

Carolyn R. 
Rating:
5.0

Customer did not leave a comment.

Kevin I. 
Rating:
4.0

Could not access MyUhaul to complete drop-off. Website needs to be maintained better.

MICHAEL D. 
Rating:
5.0

Excellent customer service. I felt like a valued customer. The personnel at this location made my check in process simple and the process was completed in a very timely manner. The person checking me in was very kind and courteous.

BARRY W. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Shawn C. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Dear U-Haul, Aloha. I would like to thank Amy at U-Haul Furniture, Heber Springs, AR and E-Z Pawn and Audio Sales, U-Haul, Heber Springs, AR for helping me. Both locations are a very professional service. Great service and in a timely manner. Thank you both for making my U-Haul Truck rental experience very smooth. I would recommend any family whom is moving to contact their U-Haul Truck Rental business. A very positive experience. Thank you both again. Take good care and be safe. Respectfully submitted

Wade C. 
Rating:
5.0

Was scheduled to p/u @ 08:00. They don't open until 09:00.am

Harold D. 
Rating:
5.0

Customer did not leave a comment.

Zachary M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

People at destination location were very helpful and friendly. They are great asset to u-haul and company would be lucky to have more people like them.

Jeff T. 
Rating:
3.0

Customer did not leave a comment.

Patrick P. 
Rating:
4.0

Customer did not leave a comment.

Thersa F. 
Rating:
4.0

Customer did not leave a comment.

Thaddeus P. 
Rating:
5.0

Customer did not leave a comment.

NICOLE S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

BEN G. 
Rating:
4.0

Was pleased and happy with the truck I rented... the lady and gentleman were very nice and accommodating....

kathy S. 
Rating:
5.0

Courteous and very helpful throughout the process.

David C. 
Rating:
5.0

Customer did not leave a comment.

sheri W. 
Rating:
4.0

Didn't have to do anything here or interact with anyone.. so can't rate it..

Casey S. 
Rating:
5.0

Customer did not leave a comment.

LAWSON H. 
Rating:
4.0

Customer did not leave a comment.

Philip C. 
Rating:
5.0

Customer did not leave a comment.

Chris F. 
Rating:
4.0

Customer did not leave a comment.

Carolyn R. 
Rating:
5.0

Customer did not leave a comment.

sina R. 
Rating:
1.0

Was overcharged 4 days on a car hauler and had to spend several hours and multiple calls to finely get my refund..literally getting the runaround on about 10 different calls..going to penske next time..

Charles F. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

CAROL W. 
Rating:
5.0

Customer did not leave a comment.

KENDRICK K. 
Rating:
5.0

the best costomer service ive had in a long time.

david H. 
Rating:
5.0

Thank you for going out of the way to assist us getting checked in and on the road. Highly recommended.

Eddie G. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

ROGER R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
3.0

I purchased 100 extra miles and 2 extra days and returned at least 12 blankets, and much more than 1/2 tank of gas yet was charged an extra $84.09 for no explanation! This is my second and hope to be my third, soon, but I am not happy. B. N. "Will" Willis

bn W. 
Rating:
5.0

Fast drop-off, no problems here, recommend !

Charles L. 
Rating:
5.0

fast clean check out , friendly

Johnny C. 
Rating:
4.0

Customer did not leave a comment.

orbra W. 
Rating:
5.0

Customer did not leave a comment.

JANET T. 
Rating:
5.0

No issues with the drop off.

Kurt V. 
Rating:
5.0

They emailed us the day of to make sure we knew where to go and what to do. Very helpful and appreciated!! This was the first Uhaul to do that. Highly recommended!

JAMES H. 
Rating:
4.0

Customer did not leave a comment.

BRANDON S. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Great to deal with! Many Thanks.

Barry A W. 
Rating:
3.0

I didn't get my moving blankets, but was still charged for them.

Christine W. 
Rating:
5.0

They were very attentive and accommodating. Would recommend in a heart beat.

John S. 
Rating:
5.0

Customer did not leave a comment.

RHONDA S. 
Rating:
5.0

Customer did not leave a comment.

elizabeth R. 
Rating:
5.0

Excellent service and friendly staff. Randy helped me get exactly what I needed. Will definitely use this location again if I need a trailer.

Daniel B. 
Rating:
5.0

We were able to pick up our rental earlier than planned and upgraded to the next size up on the trailer. Very helpful!

Courtney S. 
Rating:
5.0

Nothing. An easy and pleasant experience.

MELEAH S. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

Reana S. 
Rating:
5.0

I don't know things were great and easy to return.

alethea W. 
Rating:
1.0

Customer did not leave a comment.

Judson C. 
Rating:
5.0

Customer did not leave a comment.

Louis J. 
Rating:
5.0

Customer did not leave a comment.

kimberly C. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

The owner was very friendly and went out off his way to help me on a Sunday.

Eric C. 
Rating:
5.0

Skip the online bit and let people rent at the location they plan to pick up the truck.

Pamela Y. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

The was very nice with excellent customer Service.

WILMA C. 
Rating:
5.0

U-Haul at EZ Pawn more than met my expectations. It is more than adequate for customer service, knowledgeable, and helpful. If all the U-Haul locations were like EZ Pawn U-Haul would put its cinoetutirs out of business! The only disappointment I have with this survey is that there is only an Excellent Rating. 0 :( This location has renewed my faith in U-Haul. 0 :))

John H. 
Rating:
4.0

Customer did not leave a comment.

Steve R. 
Rating:
5.0

Customer did not leave a comment.

Christian V. 
Rating:
5.0

Customer did not leave a comment.

clinton B. 
Rating:
5.0

Super Customer Service and very convenient location

Sandra J. 
Rating:
5.0

AAAAASA+++++++++++++++

david B. 
Rating:
5.0

Customer did not leave a comment.

Jane C. 
Rating:
5.0

Customer did not leave a comment.

glenda A. 
Rating:
5.0

Customer did not leave a comment.

pattye L. 
Rating:
5.0

Customer did not leave a comment.

James Carroll W. 
Rating:
5.0

Location was extra friendly and accommodating, but U-Haul failed to deliver the reserved equipment. No communication or explanation from Uhaul. If not for EZ Pawn making the extra effort, UHaul would have been a disaster. Again, excellent location, but corporate UHaul did not deliver the reserved equipment or provide any communication regarding the failure.

MIKE P. 
Rating:
5.0

All was good and the owner of EZ Pawn was very helpful, concerned and appreciative of the business.

David O. 
Rating:
3.0

I waited for a bit before completing my transaction, the person before me was over charged and had to correct them to get the advertised price. I was over charged as well, had to tell them the price seen on internet, they corrected it at that point, not quite sure I trust them...

houston H. 
Rating:
5.0

Larry at EZ Pawn went out of his way to be helpful!

James D. 
Rating:
4.0

Customer did not leave a comment.

Alvin L. 
Rating:
5.0

Randy was the most knowledgeable and friendly uhaul representative we have ever dealt with!

James D. 
Rating:
5.0

Helpful very professional

delores Y. 
Rating:
3.0

We reserved the truck a week early on a Friday. Thankfully, we checked on Saturday to make sure everything was ok since they would not be open and lockbox was to be used. Disaster. The owner did go pick a truck up so we would have it and met us to help with lockbox. The biggest problem was calling UHaul and being on hold over an hour and transferred over and over. We were at the location, standing by the truck and their GPS said otherwise. Wasted several hours for several people helping us. Double check every detail !

Rhonda K. 
Rating:
5.0

Great service with no hidden costs. Easy to rent.

LAURA C. 
Rating:
3.0

The phone representative with very patient and assisted with our online check in process. Thank God!

JOHN K. 
Rating:
5.0

You can not improve this location because it is already perfect!thank you

Kathy G. 
No reviews have been submitted for this location.

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