Customer Reviews for E Store
(U-Haul Neighborhood Dealer)

120 reviews

4140 E K268 Hwy   Vassar, KS 66543

(785) 242-0858

Office Hours

  • Mon: Closed
  • Tue-Sun: 10 am–5 pm
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/4/2024: 10:00 am - 3:00 pm

Show All Hours

Services at this Location:

Contact Us

(785) 242-0858

4140 E K268 Hwy
Vassar, KS 66543

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Sun: 10 am–5 pm
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/4/2024: 10:00 am - 3:00 pm

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This was a great experience due to the customer service provided at this location! I will only use this location for any future rental needs. Misty was very professional and extremely helpful! I recommend anyone that can, should use this location as the service provided was exceptional!

Bargain Box 
Rating:
5.0

Customer did not leave a comment.

James Schmidt 
Rating:
5.0

Customer did not leave a comment.

Amy Tobler 
Rating:
5.0

Customer did not leave a comment.

Colin Downey 
Rating:
3.0

The business was locked when we arrived so there was no interactions.

Vince Hayden 
Rating:
2.0

New location for this area. I believe it was a old flea market and very dirty and odor.

Trish Lentz 
Rating:
3.0

Customer did not leave a comment.

David Criger 
Rating:
5.0

Customer did not leave a comment.

Sam Leach 
Rating:
4.0

Customer did not leave a comment.

Kathryn Clayton 
Rating:
5.0

The problem I had was the rural location did not have good cell phone and internet reception which made connecting to pick up etc difficult. Thankfully the manager came into work 1 1/2 hours early so I could get the keys.

Cindy Monshizadeh 
Rating:
5.0

Thank you for helping us with the fuse in our car!

Cory Portnuff 
Rating:
2.0

Customer did not leave a comment.

JULIE Hennessy 
Rating:
5.0

Customer did not leave a comment.

Robert Youngers 
Rating:
4.0

Make sure all lights work prior to customers arrival.

Jesse Garetson 
Rating:
5.0

Very professional and I’m very happy with my moving experience. The place I got the U-Haul is awesome.

DONNA DELUDE 
Rating:
2.0

24/7 process took 2.5 hours to pick up the truck. Keys were not in the truck where the website said they would be. Had to wait on hold for over an hour to get somebody there to give us the keys since it was after hours. Extra moving equipment was not in the truck and had to ask the owner twice for the extra equipment we rented. Truck was dirty inside with sunflower seeds under the seat.

Mahala Branson 
Rating:
5.0

Customer did not leave a comment.

Robert Ferenc 
Rating:
5.0

They were very nice and accommodating. Don't be in a hurry.

Mark McDonald 
Rating:
2.0

I received NO (NONE) paperwork on returning the trailer..... I was told to "leave the paperwork on the counter, and we will check you in when we have time" . I did have help on where to leave the trailer and they unhooked the trailer from my truck. Trailer was returned 23 hours early. I can only assume they "had time" to check it in at the right time.

DOUGLAS TEMPLETON 
Rating:
4.0

Customer did not leave a comment.

Orion Hughes 
Rating:
5.0

Customer did not leave a comment.

Sidney Oxandale 
Rating:
5.0

The owners are very sweet and personable

Shara Sage 
Rating:
5.0

Very nice lady that dealt with us! ⭐️⭐️⭐️⭐️⭐️

calvin mcguire 
Rating:
5.0

Kathy did very well, I feel she went out of her way for me.

Kim Ketterman 
Rating:
5.0

I always use UHAUL because of the cleanliness and great service. Thank you

Beverly Mitchell 
Rating:
3.0

The lady made it feel like it was an inconvenience to leave her home and go to the rental office. We asked that someone walk us through how to take the tow dolly on and off but she did not know how.

James Jones 
Rating:
5.0

Customer did not leave a comment.

James Shaw 
Rating:
5.0

Customer did not leave a comment.

Melissa Seacat 
Rating:
4.0

None. This location handled my request professionally and promptly.

Shane Toomay 
Rating:
3.0

Customer did not leave a comment.

ROSS AKERS 
Rating:
5.0

Customer did not leave a comment.

Todd Tucker 
Rating:
3.0

Customer did not leave a comment.

Ashley Conner 
Rating:
5.0

The guys were very helpful. They went above and beyond!

Lori Reid 
Rating:
5.0

Customer did not leave a comment.

John Standley 
Rating:
2.0

Nothing cleaned. Staff hooked trailer up and didn’t explain anything or check anything with me to make sure the vehicle was properly functioning. Upon return to Denver location it was discovered that the clip to the hitch was missing and the staff at the Kansas location never repaired prior to renting the trailer to me

Samuel Stephan 
Rating:
5.0

Customer did not leave a comment.

Janet Stout 
Rating:
5.0

Had an issue with a tire and they did a great job of taking care of it. Very friendly and professional.

Jay Biggs 
Rating:
5.0

Customer did not leave a comment.

Kevin Herdman 
Rating:
5.0

Customer did not leave a comment.

tim ottawa 
Rating:
4.0

staff very helpful

Douglas Leitzen 
Rating:
4.0

Customer did not leave a comment.

Steve King 
Rating:
5.0

Customer did not leave a comment.

Jennifer willingham 
Rating:
5.0

Customer did not leave a comment.

Eric Ratzloff 
Rating:
3.0

Customer did not leave a comment.

Dustin Morse 
Rating:
5.0

Greatly appreciated their help and assistance!

Leonard Hernandez 
Rating:
5.0

Customer did not leave a comment.

Emily Graves 
Rating:
5.0

I rented the trailer by calling a U-Haul #. I was wanting a smaller trailer in Iola, KS but one was not available unless I went to Vaassar which was about an hour away instead of a half hour. I was told I could get the smaller trailer for $30 if I would agree to go to Vassar. I agreed to take a larger trailer so I wouldn't have to go the farther distance. However, about three hours before I was supposed to pick the 6x12 up in Iola I received a phone call telling me it was not available in Iola and I would have to go to Vassar to pick it up! As this was Memorial weekend and I was also decorating graves this was extremely aggravating and a major inconvenience! You need to have more trailer available at the locations so this does not happen!

Phyllis Gettler 
Rating:
4.0

Customer did not leave a comment.

gina sparks 
Rating:
5.0

Customer did not leave a comment.

Terry Hanna 
Rating:
5.0

I was very pleased with the help we were given from employees. We are older and everyone jumped in to assist in hooking the trailer on for us and removing the unit.

TONILEE rhoadesto 
Rating:
4.0

It took an inordinate amout of time to process the rental. As it turned out there were issues with the Uhaul web site. The person at the pick up store was vey helpful but the person at Uhaul said I needas to come back later to pick up the rental (about 1-1/2 hours later). That is a 30 minute drive for me each way. Not good customer service from Uhaul.

David Meredith 
Rating:
4.0

Customer did not leave a comment.

Hillary Johnson 
Rating:
5.0

Customer did not leave a comment.

CHRIS SELLS 
Rating:
5.0

Customer did not leave a comment.

Chris Wells 
Rating:
5.0

Suspension on the dolly as it is noisy on bad streets but other than that it went great, easy to put the car on and strap down.

Jimmie Taylor 
Rating:
4.0

The Ottawa location didn't have the truck size I needed. As a result, I had to drive an extra 22 miles to pick up the tuck and 22 miles to drop it off. This added $47.96 to my bill (increasing it by 55%). It also consumed abut four more gallons of gas, which added another $8.36 to my cost. . I would have appreciated it if U-Haul would apply a credit for the extra miles, I had to drive, since a truck wasn't available at the Ottawa location. Something to consider. . The people at the store were friendly. . There was only one register for both U-Haul rentals and store transactions, so there was a bit of a wait there. . The person who worked with me showed me the truck explained the features and terms of the contract, and walked it down with me, showing all the "x" decals that marked pre-existing damage. . Ability to night drop was appreciated.

Greg Kinn 
Rating:
5.0

Customer did not leave a comment.

Sandra Thompson 
Rating:
5.0

excellent all the way

Sandra Thompson 
Rating:
3.0

Customer did not leave a comment.

Daryl Schweitzer 
Rating:
5.0

Customer did not leave a comment.

Laurie Bauck 
Rating:
4.0

It is not right we have to drive 50 miles to pick up a trailer and 50 miles back home. That is not user friendly. I feel like every u haul dealer should have trailers available without having to drive all that way. Either that or when one is reserved it should not be rented out if it is not going to be available on the date you reserved it for. Other than that the trailer was in good shape.

joyce hammond 
Rating:
3.0

Customer did not leave a comment.

tom billings 
Rating:
5.0

Customer did not leave a comment.

Rebecca Reid 
Rating:
4.0

Customer did not leave a comment.

Richard Gaito 
Rating:
5.0

If you have to go far out of your way to pick up a truck b/c one is not available, Uhaul should give a gas credit or discount. I had to pick up my 26' truck 40 minutes from my desired location. The E store was very friendly and helpful!

Thomas Payne 
Rating:
5.0

Customer did not leave a comment.

Kyle Hinterweger 
Rating:
3.0

Thought we would pickup in our home town. And would receive u haul earlier in the day. U haul was clean and easy to drive.

Sue Speece 
Rating:
1.0

Dirty, dirty and dirtier! This location was awful, the bathroom was a mess, the store is a disaster and the truck with filthy! THe lady was less than helpful, overall not good.

RICK LOVELADY 
Rating:
4.0

Kathy was great! She was very helpful and answered all questions we had.

SHERRY LANDIS 
Rating:
2.0

I filled the truck up to the appropriate place and drove 1.5 miles to the location. I was charged for several gallons of gas that I shouldn't have been. I turned it in after hours, and didn't go inside or speak with any personnel at the location.

CHRISTINA ALICE 
Rating:
4.0

Customer did not leave a comment.

TERRY HANNA 
Rating:
5.0

The rental agent was very helpful and friendly, the location was easy to find and it was easy to get the truck in and out of its designated space. I will use this location again any time I need a truck and I will recommend to others.

Sarah Price Anderson 
Rating:
5.0

Again the dealer was not notified of our drop off. The dealers do the best they can but U Haul needs to do better with their communication.

Nancy Durbin 
Rating:
3.0

They were wonderful, helped me find the store worked with me to get the best deal.

JAMES OAKES 
Rating:
3.0

Just couldn't understand why we had to travel so far out of Topeka for the rental. The clerk I spoke to was very nice however. When I spoke to the National office I kept getting transferred from site to site til everything was shut down for the evening. The clerk at Vassar actually took time to answer questions, which I appreciated.

CARA TERPENING 
Rating:
3.0

Customer did not leave a comment.

SHARI STRAWDER 
Rating:
1.0

Have the person who is filling out the paper work knowing how, very slow about 45 min. to get it done. Paid for five pads and only got three. I would not go back to these people again,

DALE ANDERSON 
Rating:
3.0

Customer did not leave a comment.

Willie Natt 
Rating:
5.0

Our experience with Misty was flawless!!! She explained everything as we went thru the process, therefore, there were no surprises when we returned the truck. Misty was very friendly and knowledge of her job. Upon arrival of returning the truck she met me as I was parking it. She greeted me with a smile and we made casual conversation. It was an excellent experience and I would highly recommend this location to anyone. Thank you, Misty, you rocked!!!!

Jennifer Anderson 
Rating:
1.0

Need lights to know building exists. We drove by it five times. They need lights for location. Not motion lights when u walk up to door.

JEAN BURGHART 
Rating:
5.0

Customer did not leave a comment.

Nancy Winterbower 
Rating:
3.0

Customer did not leave a comment.

VICKI BRYANT 
Rating:
3.0

Customer did not leave a comment.

TERRY HANNA 
Rating:
5.0

They went out of their way to get and find me the truck I needed . Great service couldn't ask for better

Robert Smith 
Rating:
5.0

able to get me the equipment in a excellent time frame to meet my needs.

CECIL SHARP 
Rating:
3.0

I reserved a truck online and received a call the following day by a woman who told me there were no trucks available for the time I requested and I asked if there was nothing I could rent and she responded in the rudest tone that SHE was in charge of the entire Kansas rental and part of Missouri and there was Nothing I would be able to rent. She was very nasty and I decided then I would never use uhaul again. I decided she had to be wrong and called the U haul in Vassar Kansas. Misty answered and was very helpful and nice and said there were no trucks available but suggested a trailer that she had available that would be perfect for what we needed. When we arrived she was so very nice and even helped us hook up the trailer. If it hadn't been for Misty's kindness I would have never used U haul again. Thank you Misty for turning around a bad experience with Uhaul.

CHRISTY KEEGAN 
Rating:
4.0

Customer did not leave a comment.

TRAVIS POTTER 
Rating:
3.0

Customer did not leave a comment.

Richard Hall 
Rating:
1.0

Needed truck in Lawrence. Had to drive 3 hour round trip to get truck. We're told we would get a $50 credit for drive have not received to date.

MARK SKORNIA 
Rating:
5.0

Customer did not leave a comment.

LORI DUNN 
Rating:
5.0

Customer did not leave a comment.

Wendell Burden 
Rating:
3.0

Customer did not leave a comment.

WILLIAM TURNER 
Rating:
3.0

Customer did not leave a comment.

Kimberly Houser 
Rating:
5.0

Customer did not leave a comment.

HARRY LYDICK 
Rating:
5.0

staff there were really helpful. will do business with them again when I need to.

JAMES DIXON 
Rating:
1.0

Don't switch the pickup sight on the last day it is reserved. The pickup lady at Vassar was very helpful even though her computer was down and we had to waite.

LINDA CURTIS 
Rating:
5.0

Great little store.

ken west 
Rating:
5.0

Customer did not leave a comment.

SCOTT ROBERSON 
Rating:
5.0

Customer did not leave a comment.

JAMIE HAJEK 
Rating:
3.0

I was told by the Iola KS location that I was free to drop the trailer anywhere (lady was RUDE). I drove an extra distance to the Vassar KS location and now I have been charged $8 for dropping it off in the wrong location.. U-Haul ripoff. You can't even call U-Haul to talk to anyone. I was disconnected 3 times trying to call... This will be the only GOTCHA you will ever get from me.

Chris Barker 
No reviews have been submitted for this location.

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