Customer Reviews for Dust To Treasures Thrift Store
(U-Haul Neighborhood Dealer)

36 reviews

1713 S Post Rd   Shelby, NC 28150

(704) 751-1124

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(704) 751-1124

1713 S Post Rd
Shelby, NC 28150

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Ricky S 
Rating:
1.0

Customer did not leave a comment.

marian n 
Rating:
5.0

N/a

Tywan S 
Rating:
3.0

Customer did not leave a comment.

John R 
Rating:
5.0

Everything was excellent

ava F 
Rating:
4.0

That your truck are check more offen before they are used. Thank you.

Beverly D 
Rating:
5.0

Uhaul was very dirty and smelled very bad

Samantha D 
Rating:
5.0

Everything was great,great communication. Even though they didn't have appliance dolly at pick up the staff was friendly and prompt on sending us to a nearby place that had one. Highly recommend,great service 👍

Alexander C 
Rating:
2.0

First time i used this location but it was close and convenient and not use many miles. Girl at counter was nice and respectful. But the issues were...Truck door wouldn't shut correctly, had a big gap like someone had hit something before or tried to break in. Driving down the road fearing it gonna come open, hearing the wind whistling in the door jam. Also charged a $25.00 cleaning fee and it wasn't dirty. In the same condition at drop off as pick up. Which it wasn't sparkly clean when I got it but what u would expect for a rental. From google research I seen store keeps that fee so I assume that why and how they make money off of it. So a small 15 ft uhaul cost 82 bucks. That makes u not wanna gas it up before u take it back cause ur gonna get charged alot already and that enough to cover it in my opinion. I never paid so much for a intially $30 rental. In the future I will bypass this one and go to my usual place even though it a little farther away in town im good with that.

candace c 
Rating:
4.0

The only downside with trying to get a Uhaul is that they do not make it known that they do not have a vehicle available in your area but instead try to make you go out father than where you live to obtain the vehicle that you was requesting. Instead of charging you the price of the vehicle that you placed on hold they want to upcharge the vehicle that they have on hand. They also charge a cleaning fee for a vehicle that was cleaned.

Tiffany J 
Rating:
1.0

We were at the location at 10am when they opened. The person who opened the store turned the open lights on, I walked into the facility and he told me he was still trying to wake up so he would be with me in a minute. He then proceeded to step outside and smoke an entire cigarette before coming back in to help me. Then when he came back in and started to help me he told me after several minutes that they must not have any hand trucks even though I had appliance dolly reserved for more than a week. Didn’t offer to contact anybody, just said he wouldn’t charge me for it. So I then had to contact U-Haul myself about the dolly and drive to a second location to get one. I was given $7 off the cost of the dolly for my trouble which was not at all enough given my inconvenience. Then once the dolly rents was picked up from the second location they scheduled me to return it to a different location then the truck for some reason. I turned them in with the truck. When I turned the truck in I was charged for 3 extra miles (going to get the hand trucks) and I was charged for 4 gallons of fuel despite the fact that I put $28 of fuel in it and it was ready just above 3/4 tank when i turned it in and that matched where it was when I picked it up. This experience was far below acceptable.

Phil B 
Rating:
5.0

I should be getting a refund. I paid 123 but receipt shows $103.

Terri L 
Rating:
5.0

Customer did not leave a comment.

Pam F 
Rating:
4.0

Customer did not leave a comment.

Amber P 
Rating:
5.0

Quick and easy drop off.

Jason L 
Rating:
5.0

When using your phone to check in and out the Wi-Fi service is not good. Wish they had a guess Wi-Fi available when picking up.

Terry W 
Rating:
3.0

2 employees gave conflicting info on rental process: female on phone did mot encourage online reservations.Male in store too impatient and insisted onclosing/locking up early. When i finalized things 2 days later, Becky was *very* helpful and kind. She was also there on return. Unfortunately the truck did not have the receiver for towing we needed and we jad to make last !inute alternative arrangements. It turned out am expensive truck for the few boxes we were moving.

Weldon L 
Rating:
4.0

Customer did not leave a comment.

William B 
Rating:
3.0

Customer did not leave a comment.

Sharon s 
Rating:
5.0

Great easy in and out

alanna S 
Rating:
2.0

Customer did not leave a comment.

lovae h 
Rating:
4.0

Customer did not leave a comment.

Jacqueline L 
Rating:
5.0

The lady I got it from was super nice and helped a lot

Michael G 
Rating:
1.0

It's a resale shop. My rental was moved from my original location with no notice to me. When I went to pick it up, I was told the pick up location was moved and I had to travel to the resale shop.

Tim B 
Rating:
5.0

Customer did not leave a comment.

ANDREW L 
Rating:
2.0

Customer did not leave a comment.

Jamal J 
Rating:
5.0

Nice people, thanks.

Rick C 
Rating:
5.0

Customer did not leave a comment.

debbie g 
Rating:
3.0

I ordered a appliance dolly/hand truck which was not on the truck.

Rhonda R 
Rating:
5.0

Customer did not leave a comment.

Dean M 
Rating:
5.0

Customer did not leave a comment.

Heather B 
Rating:
5.0

People friendly excellent

chris h 
Rating:
5.0

Customer did not leave a comment.

William W 
Rating:
5.0

Customer did not leave a comment.

Corey G 
Rating:
3.0

Customer did not leave a comment.

Adam V 
Rating:
5.0

No improvements necessary! The staff was very friendly and had amazing customer service! I would definitely recommend this location to anyone in the area!

BYRON P 
No reviews have been submitted for this location.

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