Dropped trailer off after hours and used website to return it.
Derek M.
Customer Reviews for Dunns Parry Sound Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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include more mileage
JAMES C.Very pleasant staff
Terry S.Everything was perfect!! Wonderful customer service.
KENNETH B.The young lady went out if her way to help us with renting the equipment
Richard B.Location wasn't open Sunday drop off .
Brenda D.Nothing. Wonderful friendly staff. Always helpful and a pleasure to work with.
Philip W.Location was dumpy looking and run down and closed at 2 pm so no personnel were on site to provide assistance
Charles F.Easy after hours return online.
Cheryl S.Realized the trailer had no running lights , brake lights worked..
James O.Very friendly and helpful attendant. It is always a pleasure renting from this location.
Philip W.Tried to rent a truck from here but nothing available anywhere. Only had 1/2 ton, can and trailers to rent. Had to look south to get this rental!! Uhaul apparently needs more trucks.
Graham L.See above comment
BRIAN M.15 William Street Location in Parry Sound was good to deal with, I had hit bad weather and was late bringing back trailer, they assured me that it was not a problem and to drive safe. However, I received multiple calls from Traffic ( I am told this is a Brampton location ) asking me to return as soon as possible, after a 10 hour day on the road and in cold snowy conditions I thought it would be best to drop off car trailer next day seeings I had paid for the day already, this was no ok with the traffic dept. I explained to them I had to unload by myself and car didn't have engine. They did not care they said they needed car trailer that night. After some chat back and forth ai finally said goodbye and hung up. I received multiple calls after that as well as texts saying being car back. I did eventually that night do a mobile drop off but was very frustrated and fell harassed.
john M.I found the website difficult to use with my phone so I didn't complete a reservation. It might have been better had I used my computer. I don't know. The person who manages the facility is very nice and great to deal with.
Philip W.Great friendly service.
THOMAS H.Excellently service
Ken S.We live in Canada and all the vehicles should have snow tires on in the winter along with winter wiper blades. I have rented 3 vehicles and got 2 stuck in my driveway, whereas my vehicle has no problem. Also very unsafe when the wiper blades freeze up and the driver can not see thru the windshield.
KIERON B.Front desk service, very pleasant to deal with.
Robert M.I never checked the facility but the outside property looks like well mentained and huge lot
Onel E.The employee was exceptionally pleasant and helpful.
Karen C.Better lightening in return area
COLIN M.Staff was friendly and everything was ready on the time stipulated.
Jeff C.I would suggest that you work on your app so that the way we pick a truck up is easier. So that customers like myself don't have to wait an hour outside in the freezing cold. Also waiting over half an hour to talk to a rep to help us was not a pleasant experience. overall i was not happy with the service that I experienced. I asked to have the truck for 24 hours I got 4 hours and then after wasting an hour of my time to get said truck out of the lot they still wanting it back at 1 which was not possible. But aside from that I thank you for helping us with being able to move.
Adam M.Nothing Absolutely great experience
Penny T.The woman working was wonderful. My reservation was changed from a 15' truck to a van which would simply not work. Thankfully there was a 10' truck available. Thank you Rebekah for making it work.
Brittany M.The inside of the vehicle was disgusting and had not been cleaned, (there are COVID policies that were not in compliance) then I was charged for 8L of gas even though I only drove 19km (1 litre of gas is equal to 12.5 km) AND I put gas in the vehicle.. on top of that I had to do an after hours check in even though there was a person there working. I have pictures of the inside of the vehicle and I will be reporting the COVID non compliance to the authorities.
CHRISTINAS V.We had to travel over an hour to pick up the truck, which on a moving day is very stressful. It would have been much more convenient to have the pickup local.
DONALD B.It's a bit difficult to reach this location by direct telephone call.
Andrew B.Make sure the trailer is at the pick up location
Andrew F.We dropped off after hours so can't speak to the staff. Location was clean with trucks and trailers well organized. The app to facilitate an after hours drop off worked seamlessly and was very intuitive.
GLENN B.if there was a lower rating then a 1 star i would ! i booked a trailer 2 weeks in advance and when i called 48 h in advanced the uhaul rep told me they didnt have it and it was an hour away from my location and i would have to drive and hour to go get it ( out of my way) . Than i spent 2 full hours in the phone with 4 different customer service reps that either hung up on me or transferred me to the same 1800 # that i called in the first place. they shouldnt even be called customer service reps. finally after 2 hours one person just started a new reservation and it took a whole of 10mins on the phone to find me a trailer on the way. ill try ever other option before i use uhaul again
Kyle L.Always a fast and friendly and helpful location to deal with.
Rick D.Web site ordering is a long, tedious and data sucking experience. There's value in a human touch.
Paul B.Sensational customer service. Polite, professional and very helpful.
Andrew G.Easy reservation, no issues whatsoever, great location and Rebekah is wonderful, pleasant and friendly
TIMOTHY D.This location was very helpful friendly and informative everything went well
VICTOR M.understanding and cooperative
Barry T.Very friendly service
ROGER R.N/C
Deborah G.Very pleasant and helpful Efficient and quick
DONALF C.Very quick service. Excellent service.
Stewart J.Your one way fees are exorbitant!!
Craig F.Manager was great but had to try several times calling before I could speak with someone But overall it was great, much better than some other u haul locations
Richard B.Worked like a charm!
Gordon S.Manager was a great help
CHRISTID C.Very friendly staff. Easy process!!
DARLENE G.