Customer Reviews for Duncan Storage
(Distribuidor de U-Haul del vecindario)

606 comentarios

809 E 20th St   Cookeville, TN 38501
(@ Brown Ave)

(931) 526-9501

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 2:30 p. m.
  • Sáb. - dom.: cerrado
Horario especial
  • 7/4/2022: cerrado
  • 9/5/2022: cerrado
  • 11/24/2022 - 11/25/2022: cerrado
  • 12/26/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(931) 526-9501

809 E 20th St
Cookeville, TN 38501
(@ Brown Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 2:30 p. m.
  • Sáb. - dom.: cerrado
Horario especial
  • 7/4/2022: cerrado
  • 9/5/2022: cerrado
  • 11/24/2022 - 11/25/2022: cerrado
  • 12/26/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Excellent service

Gilles H. 
Clasificación:
5.0

I'm a repeat customer at Freddy Duncan and Sons and will continue to be as long as I receive the welcome and customer service they provide. Their willingness to help goes above and beyond.

Michael G. 
Clasificación:
5.0

We are always pleased with the equipment and service from Freddy Duncan moving and storage.

Kristine S. 
Clasificación:
4.0

El cliente no dejó un comentario.

samuel W. 
Clasificación:
5.0

Great staff!! Very knowledgeable and accommodating.

JOHN L. 
Clasificación:
5.0

Duncan storage was great. no problems at all

RAYMOND D. 
Clasificación:
5.0

But there was no reason to have go to Cookeville to return trailer when Livingston was closer. I also warn people before using Uhaul that they like to send you all over the place to pickup equipment. Uhaul is not customer friendly when it comes that part of the process.

Trent W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyrone C. 
Clasificación:
5.0

Extremely helpful! They were able to secure the size uhaul we'd reserved- when the original location could not.

Bill M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill W. 
Clasificación:
5.0

El cliente no dejó un comentario.

June H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi C. 
Clasificación:
1.0

I was billed incorrectly for uboxes that I no longer had rented. It was upsetting to be billed $160 out of nowhere with my move having been over for months. This should never happen again.

Patrick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron Y. 
Clasificación:
5.0

AWESOME!! Really nice and helpful

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
5.0

Friendly staff. They were incredibly kind during a stressful move!

RICHARD B. 
Clasificación:
5.0

We cannot think of any improvement that could be made to the timely courteous service that we received . The only thing we personally would do over is have the boys load originally for us! Awesome job!

Ann B. 
Clasificación:
3.0

The truck had a leak and everything touching the floor was wet when we reached our destination,

CHARLES V. 
Clasificación:
5.0

Ten months ago, Duncan transported our possessions from Arkansas and placed them in climate controlled for ten months. This week, they moved our possessions into our new home in Cookeville. We have been 100% pleased with Duncan's Climate Control. They were thoughtful, helpful, professional and friendly in all of our encounters with them. Today, when our possessions were moved into our house, we we're impressed by the way EVERYTHING was in great shape. I am very pleased to give them an unqualified recommendation to anyone who has moving or storage needs.

BRUCE M.  |  Overall Experience 
Clasificación:
1.0

Unwilling and unhelpful with the situation, poor communication.

steven D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUSTIN K. 
Clasificación:
5.0

The people at this location are very nice, helpful and great to work with.

RONALD F. 
Clasificación:
5.0

Very satisfied with all aspects of the rental and moving experiences. The employees were very friendly and helpful. We rentented the storage unit for over 2 years and everything went great. Again, thanks. Freddie and Heidi were very accomadating.

Steve D.  |  Overall Experience 
Clasificación:
5.0

Everything went very quick and smooth.

SHAWN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gordon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Calrecia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peggy B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNNETTE M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SPENCER M. 
Clasificación:
3.0

I began the reservation online, but for some reason couldn't complete it. When I called to finalize the order, the agent was friendly and helpful to a point, but could not answer some of my questions and seemed in a rush to conclude the conversation. The owner of the Moving Help company assigned to us was very helpful and explained much of the process. We had to change our date and, although I got a confirmation, the date passed along to Moving Help was not correct and the U-Box came a day later than planned. Several weeks in advance, we selected a specific date for the U-Box to be picked up after delivery to the new location. Three days before pick-up, we were told there were no drivers and could choose another date. Overall, I like the service and the cost was reasonable. There were several scheduling surprises that we had no control over and it seems like this serice is still working out some snags. I would, however, use it again and recommend it with some warnings.

marianne Y. 
Clasificación:
5.0

I struggled with the connection for the online return process, with your system not capturing my location. That was a bit of an irritation not being able to return through that software. I expect it was a glitch, and not the norm. Duncan made my rental experience easy, thank you!

DIRK H. 
Clasificación:
5.0

Is very professional and courteous.

Harold D. 
Clasificación:
5.0

The staff was very professional, helpful, and friendly. The truck was available at the date and time requested. It was also clean and ran well. We would highly recommend and use them again.

David C. 
Clasificación:
2.0

El cliente no dejó un comentario.

JAYMEE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH P. 
Clasificación:
5.0

Not being able to access our storage unit after 3:30 or on the weekends was not very convenient at all.

Victor C.  |  Overall Experience 
Clasificación:
5.0

Had everything ready and checking my stuff out was fast and easy.

Cody B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackie H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMMY H. 
Clasificación:
5.0

Excellent customer service to two tired/weary movers!

DAVID B. 
Clasificación:
4.0

no.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica O. 
Clasificación:
5.0

Thank you very much for such excellent, professional service!

Sheila W. 
Clasificación:
5.0

Very pleased with the services provided. The staff was extremely friendly and all the furniture was stored properly and was returned in excellent condition!

Cherry R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
5.0

Great folks. Professional and actually answer the phone! Great place. Go here first. Thank you Heidi.

PEDRO Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
3.0

this trailer is very noisy

MICHAEL K. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANGUS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian M. 
Clasificación:
5.0

I have rented from this location before, Since they were closed on Saturday, they allowed me to pick-up the keys the day before and to leave it packed there overnight.

CHRISTOPHER H. 
Clasificación:
5.0

tis location was perfect ....

ERNEST V. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYRONE C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jay B. 
Clasificación:
5.0

One comment on the appliance dolly, we had to use the appliance dolly going up stairs, the dolly fan belt roller device didn't rotate freely, caused extra resistance going up the stairs. I think it needs occasional lubricant, I am not 100% certain, so I was disappointed in the appliance dolly. The truck performed excellent.

EDWARD F. 
Clasificación:
5.0

Freddy and crew are the very best.

Jim S. 
Clasificación:
5.0

Cleaner cab interior specially the windshield and windows is more appreciated.

Reynaldo T. 
Clasificación:
5.0

As a retired Federal employee & veteran, I've used moving companies for decades. Duncan sets the standard for this kind of business. They were courteous, accurate and convenient. Uhaul should be proud to have these great employees!

MICHAEL H. 
Clasificación:
5.0

Thank you so m ich for always helping out. You guys are awesome.

JESSICA T. 
Clasificación:
5.0

Freddy and his company are true professionals. Pleasure to work with. ☆☆☆☆☆

THOMAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIN K. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TYLER C. 
Clasificación:
5.0

great people great service

Jessa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn R.  |  Overall Experience 
Clasificación:
5.0

This is an OVERALL feedback.... U-Haul has killed it. I haven't rented for about 5 years. Was good then, but outstanding this time. I notice more locations than ever, the website is OUTSTANDING! The whole process was easy and the vehicle trailer was well-maintained and every light worked, the brakes were solid and it pulled very true with the correct tongue weight. An outstanding experience...hat's off to you guys.

Martin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lester M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary C. 
Clasificación:
5.0

What more can be said about Heidi at Freddy Duncan and Sons. She is an absolute pleasure to work with. She is very informative and stunning to look at! I will continue coming to this location for all my moving needs.

SHAWN C. 
Clasificación:
5.0

If. It ain't broke don't fix it there's nothing that needs changing i loved the service ty keep the good work

Ricardo O. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARA S. 
Clasificación:
5.0

Everyone was great! It was a great experience! We will definitely use them again.

Kathy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charla Z. 
Clasificación:
5.0

Been here twice now. Friendly staff and easy experience.

Christopher D. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Loretta C. 
Clasificación:
5.0

They are always so pleasant and courteous at Freddy Duncans. we will use them for all of our moving needs.

ANGELA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cecilann M. 
Clasificación:
5.0

No changes needed at the 809 E. 20th Street location. They do a very good job. However, the facility at 1200 Boyd Farris Rd, Cookeville, TN should be shut down. I had a reservation there for a rental pick up at 8:30 Wednesday morning. When I arrived at 8:35, the attendant was pulling out to go deliver a mower I was told by the worker who was there. There was no way to call him or find out when he would be back. He caused me an hour and a half delay in my planned day. Thats when I called the 809 E. 20 St. I hope someone reads this and takes action.

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

dirk S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

meagan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM B. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Graham D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA W. 
Clasificación:
2.0

El cliente no dejó un comentario.

JOSHUA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG D. 
Clasificación:
5.0

I cannot say enough how wonderful the staff at this location was to work with. I would highly recommend!!!

Cody S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCELO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samir P. 
Clasificación:
5.0

Staff was always very helpful with all our needs. Accessibility to the unit was excellent and secure.

RUSSELL J.  |  Overall Experience 
Clasificación:
5.0

This is a wonderful place to securely store your precious items. Very friendly and professional staff. I would highly recommend Duncan's Climate Controlled Storage to anyone.

MARTHA O.  |  Overall Experience 
Clasificación:
5.0

The Duncan team are wonderful to work with, every single time.

Desiree D.  |  Overall Experience 
Clasificación:
5.0

I hated to move because you guys are Great. The hours were the reason I had to re-locate. It was great to get to know each and everyone of you.

TOM M.  |  Overall Experience 
Clasificación:
5.0

A little pricey, but the units are really well maintained and the staff is incredibly friendly and helpful. Without a doubt, I will come back to Duncan's again in the future if I need a storage unit.

Conrad K.  |  Overall Experience 
Clasificación:
5.0

Duncan Storage is a RARE commodity! It packed my furnishings, stored it for about 6 months and, lastly, loaded it into a UHAUL truck! I could not ask for a better experience! BRAVO! FANTASTIC!

Lila V.  |  Overall Experience 
Clasificación:
5.0

No

Richard D.  |  Overall Experience 
Clasificación:
5.0

No

Richard D.  |  Overall Experience 
Clasificación:
5.0

No

Richard D.  |  Overall Experience 
Clasificación:
5.0

Na

Richard D.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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