I did a rental reservation for the next day and It was a breeze. I’m thankful for the great customer service I received and will most definitely book with this location again In the near future .
Joy E
Customer Reviews for DunRite Rentals LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great Customer service.
David mWas told truck had a quarter tank and needed to be refilled to that level. Upon turning the engine over the low fuel light immediately came on and the tank was less than 1/8. Since i was already running behind i needed to leave immediately. Upon returning the vehicle I filled the vehicle to just shy of 1/4 tank - more than had originally been in the vehicle, returning the vehicle after closure of the site. I was later charged $48 for additional fuel. I simply do not have time to go back and argue this with the location as I work for a living and have other obligations. Also, the drivers side door clearly had issues as it was not closing or sealing properly. Will never go back.
Daniel BThis place is GREAT. The customer service is awesome!
RHONDA DCan not think of anything. Keep up the good service!
jerald rThe check in/out process is quick and easy with great customer service!
Katherine GNothing! Everything was great! New truck available at the time reserved with friendly customer service from the team. Thanks Jo!
Katherine GWill do business with them if I ever need anything
sheran fEverything was great!
Katherine GClean the vehicle.
Gary WTruck was very old, needs a wheel alignment. Inside was dirty and sticky. Was missing my dolly after I paid for it online. Will not be back to this location.
LaShonda WJoanne and her staff were professional, kind and informative as this was my first time using truck rental. Would recommend this to family and friends.
Deborah BEverything good thank you so much
Nabil MCleaner truck was broken glass all over
SHAUN AMaybe some equipment that actually works like mirrors and steering wheel alignments. This trip was dangerous the equipment was not up to standard for the road.
Latashia PNot a thing. Great place to rent from. I will rent a peace of equipment from there next time I need to. They have a large variety of pieces of equipment and stuff.
dale hWould definitely recommend this location for rentals. Quick & easy pickup & drop offs of equipment!
Lawrence MFacility might not be perfect but the staff are amazing and helpful
elena lHow about not charging someone an extra almost $60.00 because the truck was “checked in 20 minutes past the due time”. I am extremely disappointed with U-Haul, especially the Belleville, Mi. Location. Did not tell my daughter why, or even that they charged the extra money, due time was 9:30am, the truck was “checked” in at 9:50am, and you charged my card an extra almost $60.00, not a great business practice, and I will for sure be letting everyone know about it this. You already charged me more than the original quote for this truck. Disappointment is an understatement, it took us over an hour just to rent the truck because someone didn’t know what they were doing, than the extra charges on top of that…..
HEATHER AService was fantastic! I couldn't be happier. I'll be back.
David GThey were very nice and respectful
barbra awell made reservation 6 months ago would have been nice to have what I reserved .
Gary ECan’t think of any
Scott tI can't think of anything. It was fast check in, fast check out, and so very close to my house. Employees were very friendly and helpful.
Tina GGreat friendly staff definitely will rent from them again
Walter NElectronic checkin without internet access was a challenge especially with previous renter error for odometer reading and location identification. Customer service phone service was very helpful. Stayed on line until I was finished
Anne KJoanne went above and beyond to get me a truck for my weekend move. Fabulous customer service
laura wWorst experience ever. Unit had qtr inch of dried mud, inside of vehicle filthy, tires partially bald, vehicle shook at 65 mph, drivers door didn't shut properly, vehicle missing side panel (obviously in an accident) scared driving long distance 1200 miles, ... I will never rent a u-haul vehicle again. I should have been offered a significant discount for renting a junk vehicle. Vehicle should be taken off the road for any long distance travel.
Deborah RI must say that this time U-Haul impressed. The people were very clear and courteous. I did like the online reservations, but there can be improvement on the updates the system distributes data among all the different parts that interact with the customer (i.e. one location gave me instructions that the other location had in error). Overall, however, I was able to navigate. The people won the day.
NELSON BMake sure the trailer is clean!! The inside and outside were both FILTHY!!! When I got home with the trailer and looked inside it, is when I discovered it was filthy. I called and advised the owner of the condition of the trailer, he told me to let them know when I dropped off the trailer in Iowa. When I told them (in Iowa), they told me they charge $95 when a trailer is returned dirty. They would not give me any type of credit.
norman sThe trailer I was to get was blocked in by a delivery driver who left the premises. They had to get me a trailer out of a field. And it got stuck in the mud. The front of the trailer and tongue were covered in mud but it operated fine.
Mary HDunRite Rentals in Belleville were very pleasant to work with and had me on the road quickly. Return was simple and fast also. Very pleased
Ed SSmooth reservation process and an easy return. Thanks so much!
veronia tYour parking situation is very bad. You need to get rid of the 5th wheel and create parking in the rear.
steven kThe location was easy to get to and the service was friendly, I will use them again if I need to rent a trailer
Jeff RCustomer service was excellent no problems thank you for your service have a good day
james jThis location is a thrown together strange operation......as far as the box truck goes, everything seemed ok until I opened the back and soon realized a special treat......the entire back was covered in water/ice!! ...so I had to purchase a tarp to protect my cargo. Note: always look inside the back before leaving.....I didn't and got burned.
John LGreat service and reasonable prices.
Brian B